Yudiz Solutions Ltd.

Clients effortlessly raise support tickets from their orders and receive email alerts upon ticket replies, simplifying their support journey.
Enhance customer support on your WooCommerce store with our Product Ticket System. Enable customers to create support tickets based on their orders, while administrators manage them seamlessly. Effortlessly streamline communication, resolve queries, and boost customer satisfaction.
Revolutionize customer support on your WooCommerce platform with our innovative plugin, the Product Ticket System For WooCommerce. Upon activation, it seamlessly introduces a custom post type, ‘Support Tickets’, and a dedicated settings tab for easy configuration.
From the settings menu, you can tailor ticket fields, designate ticket management users, and refine email templates to suit your brand. Our plugin ensures smooth communication by triggering emails with every chat message exchange, facilitating seamless interactions between customers and administrators.
Enjoy the convenience of predefined ticket statuses—’New’, ‘Open’, and ‘Resolved’—alongside the option to add custom statuses. Both customers and administrators have the ability to close tickets, promoting efficient query resolution. However, ticket reopening remains an exclusive privilege reserved for administrators.
Customers can effortlessly create support tickets based on their purchased orders. Whether via the ‘My Account’ page or directly from order listings, they can access their ticket history and submit new tickets with ease.
Administrators gain a comprehensive overview of all tickets through the ‘Support Tickets’ menu. Selected users with designated roles, such as ‘YSL Product Ticket’, can efficiently manage tickets, ensuring seamless operations and exceptional customer service.
<h4>Features of Product Ticket System For WooCommerce</h4>
<ul>
<li>Custom Post Type: Introduces a ‘Support Tickets’ post type for easy management.</li>
<li>Settings Tab: Offers a dedicated settings tab for streamlined configuration.</li>
<li>Customizable Fields: Tailor ticket fields to suit specific needs.</li>
<li>User Management: Designate users authorized to manage tickets.</li>
<li>Email Templates: Craft personalized email templates for seamless communication.</li>
<li>Real-time Email Alerts: Receive email notifications on ticket replies for prompt assistance.</li>
<li>Predefined Statuses: Utilize preset ticket statuses (‘New’, ‘Open’, ‘Resolved’) for efficient tracking.</li>
<li>Custom Status Options: Add custom status options for enhanced flexibility.</li>
<li>Ticket Closure: Allows both customers and administrators to close tickets.</li>
<li>Exclusive Reopening: Only administrators can reopen closed tickets.</li>
<li>Order-based Ticket Creation: Customers can create tickets based on their purchased orders.</li>
<li>Streamlined Ticket Submission: Simplifies ticket creation directly from the ‘My Account’ page or order listings.</li>
<li>Efficient Ticket Management: Administrators gain a comprehensive overview and can manage tickets seamlessly.</li>
<li>Role-based Access: Designated users with specific roles can efficiently handle ticket management tasks.</li>
</ul>
<h3>Need Plugin Support?</h3>
Please submit a request <a href="https://www.yudiz.com/wordpress-plugin-support/?plugin=Product%20Ticket%20System%20For%20WooCommerce" rel="nofollow ugc">here</a> for Support. We will get back to you quickly.

Product Ticket System For WooCommerce

Boost customer support with our WooCommerce Product Ticket System. Let customers create tickets from orders; admins manage with ease.

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Multisite Ticket System is a plugin for WordPress Multisite Network. Super Admin receives tickets and manages settings (categories and e-mail addresses). Administrators of the sites (only) can submit tickets. The plugin also provides comment sections for updating tickets.
There are a lot of WordPress Ticket System plugins out there, but rarely ones (or none) that are intended for improved communication between Super Admin and Site Administrators in a Multisite Network. 
This is all the more convenient if your organization manages many regional groups throughout the country or in general manages many sites that are administered by different people with diverse kinds of WordPress knowledge, especially by people with zero knowledge of WordPress. In these cases, the Super Admin is able to help more efficiently through this ticket system, e.g. instead of managing requests via e-mail. 
It means in effect that the ticket system is used in the backend (Dashboard) and doesn’t provide e.g. contact forms in the frontend (actual website / blog) for visitors. That what makes it rather interesting – a plugin for improved support in multisite networks.
The plugin has been developed in German, but English translation files are provided (US, GB, AU).
Since there has been quite a few changes in WordPress itself, the plugin has been tested now in WP version 4.4, 4.4.2, and 4.8.2, but of course it is possible that it works in older versions as well. Test / Use at your own risk! (And maybe contact me, too, I am happy to make this plugin compatible for as many versions as possible.)

Multisite Ticket System

Ticket support system for multisite network.

Product Ticket System For WooCommerce vs Multisite Ticket System