jakubkasparek

Purchase Contract Withdrawal Button for WooCommerce adds a clearly-labeled “Withdraw from purchase contract” button to each customer’s order detail page in WooCommerce My Account. It implements the two-step submission process required by EU consumer law: the customer clicks the button, reviews their order details, optionally provides a refund bank account and reason, and then explicitly confirms.
After submission:
<ul>
<li>The order is moved to a configurable status (default: On hold)</li>
<li>A note is added to the order with the customer’s reason and refund account</li>
<li>The customer receives a confirmation email</li>
<li>The store administrator receives a notification email with all submission details</li>
</ul>
Both emails are registered as standard WooCommerce email classes and can be customized in WooCommerce → Settings → Emails.
<h4>Legal context</h4>
This plugin is designed to help merchants comply with EU Directive 2023/2673, which requires online merchants to provide consumers with a direct online function to withdraw from a contract — the same way they could enter into it. In the Czech Republic, this obligation enters into force on 19 June 2026 under § 1830a of the Civil Code (the so-called “button amendment 2.0”). Similar transposition is required across all EU member states.
The plugin is not legal advice. Merchants remain responsible for ensuring their full implementation (including terms and conditions, refund processing, and goods return) complies with applicable law.
<h4>Features</h4>
<ul>
<li>Two-step submission — button click → form with details → explicit confirmation</li>
<li>Guest shortcode — optional <code>[pcwb_withdrawal_form]</code> for non-logged-in customers (order number + billing email lookup, rate-limited)</li>
<li>Configurable cooling-off period — default 14 days, adjustable per store</li>
<li>Date of delivery meta box — admin can record when the goods were received; the cooling-off period then runs from that date (legally correct under EU law)</li>
<li>Configurable eligible statuses — choose which order statuses show the button</li>
<li>Configurable post-submission status — typically On hold or Processing</li>
<li>WooCommerce email integration — customer + admin emails as native WC_Email classes</li>
<li>Admin overview — dedicated “Withdrawals” screen under WooCommerce: filter by pending/resolved, search, CSV export, bulk “Mark as resolved”</li>
<li>Order actions — admins can submit a withdrawal on behalf of the customer (e.g. phone request) and mark requests resolved from the order edit screen</li>
<li>Translatable — full text domain, .pot included, all 24 official EU languages bundled (Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish, Swedish)</li>
<li>Theme-overridable templates — copy <code>templates/withdrawal-form.php</code> or <code>templates/guest-lookup.php</code> into your theme to customize</li>
<li>HPOS-compatible — works with WooCommerce’s High-Performance Order Storage</li>
</ul>
<h4>Filters and actions</h4>
<ul>
<li><code>pcwb_eligible_statuses</code> — array of statuses where the button is shown</li>
<li><code>pcwb_period_days</code> — cooling-off period override</li>
<li><code>pcwb_period_reference_date</code> ($date, $order) — override the cooling-off reference date</li>
<li><code>pcwb_new_status</code> — order status applied after submission</li>
<li><code>pcwb_admin_recipient</code> — admin email recipient override</li>
<li><code>pcwb_after_submit</code> ($order, $reason, $account, $source) — fires after a successful submission (source = customer|guest|admin)</li>
<li><code>pcwb_after_resolve</code> ($order, $resolved_by_user_id) — fires when an admin marks a withdrawal resolved</li>
</ul>

Purchase Contract Withdrawal Button for WooCommerce

Adds a withdrawal button to WooCommerce My Account orders. Two-step submission with nonce, configurable cooling-off, automated emails.

AfterShip &amp; Automizely

AfterShip Returns is a returns automation solution that delivers a positive returns and exchange experience, optimizes return costs, and retains more revenue. Brands can offer advanced exchanges while leveraging 310,000+ drop-off locations. AfterShip Returns natively integrates with most major platforms, tech solutions, and global carriers. 
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<h3>How AfterShip Returns users win:</h3>
<ul>
<li>Recapture revenue with exchanges 
Improve shopper satisfaction while recovering return revenue with variant or incentivized other-item exchanges and AI-powered product recommendations.</li>
<li>Reduce operational costs 
Automate processes and minimize return-related support tickets by centralizing returns, setting routing rules, and leveraging an analytics dashboard.</li>
<li>Improve the returns experience 
Increase brand consistency and drive repurchases through fully customizable, branded returns pages, proactive notifications, and embedded navigation.</li>
</ul>
“This exchange feature took every problem away. It’s also saved a lot of revenue — saving us $125k in the last 90 days. Historically, those would have just resulted in a dead refund. That amount will only keep going up as we get more and more returns.”
Nikolas Callas, Director of Operations 
Marc Nolan
<h3>What users can accomplish with just one integration:</h3>
<ul>
<li>Sync order data directly from WooCommerce 
Centralize return requests and processing with a branded returns experience and an end-to-end management dashboard. Automatically approve returns and allow customers to pull order data directly from WooCommerce for faster request submissions.</li>
<li>Automate processing via conditional workflows 
Use non-returnables, allowlists, and customizable return windows to enforce return policies and set expectations. Accept and route returns globally via built-in reverse logistics, supporting label generation, boxless drop-off, and in-store returns.</li>
<li>Encourage exchanges with AI & incentives 
Offer one-click variant swaps and other item exchanges to reclaim revenue and boost shopper satisfaction. Leverage Al-powered product recommendations and incentives, including bonus credits and free shipping, to encourage exchanges.</li>
<li>Customize & brand the shopper experience 
Fully brand return pages while automating status notifications to inform shoppers and reduce customer shopper strain. Integrate multi-language support and your WooCommerce store’s navigation integration to reach more shoppers and build consistency.</li>
<li>Leverage analytics for data-driven decisions 
Track and export data on an intuitive analytics dashboard, including at-a-glance info from common return reasons to exchange revenue. Leverage insights to optimize return processes, measure product performance, and speed up product development.</li>
</ul>
“We focus on building relationships with our customers because Lume is a personal product. With AfterShip Returns, what used to take our team upwards of 8 hours a week to do, now only takes us 1 hour. I have a lot more time to listen to customers and make sure they’re happy with their purchase.”
Sarah D, Customer Service and Retention Manager 
Lumē
Features that our merchants depend on:
<ul>
<li>Exchange for other items</li>
<li>Incentivized exchanges</li>
<li>In-store returns</li>
<li>Returns management dashboard</li>
<li>Automated routing rules</li>
<li>Return eligibility rules</li>
<li>Automated and conditional resolutions</li>
<li>Question-based workflows</li>
<li>Analytics dashboard</li>
<li>Branded returns page</li>
<li>Returns status notifications</li>
<li>300,000+ drop-off locations</li>
<li>Single or multi-package labels</li>
<li>Green returns</li>
<li>Global carrier network</li>
<li>20+ platforms, including Klaviyo, Gorgias, and Shipbob</li>
<li>Returns API and Webhook</li>
</ul>

AfterShip Returns – automated return, exchange, and refund management for WooCommerce

Offer scalable, self-service returns, exchanges, warranties, and refunds while automating status notifications and integrating reverse logistics.

Purchase Contract Withdrawal Button for WooCommerce vs AfterShip Returns – automated return, exchange, and refund management for WooCommerce