jakubkasparek

Purchase Contract Withdrawal Button for WooCommerce adds a clearly-labeled “Withdraw from purchase contract” button to each customer’s order detail page in WooCommerce My Account. It implements the two-step submission process required by EU consumer law: the customer clicks the button, reviews their order details, optionally provides a refund bank account and reason, and then explicitly confirms.
After submission:
<ul>
<li>The order is moved to a configurable status (default: On hold)</li>
<li>A note is added to the order with the customer’s reason and refund account</li>
<li>The customer receives a confirmation email</li>
<li>The store administrator receives a notification email with all submission details</li>
</ul>
Both emails are registered as standard WooCommerce email classes and can be customized in WooCommerce → Settings → Emails.
<h4>Legal context</h4>
This plugin is designed to help merchants comply with EU Directive 2023/2673, which requires online merchants to provide consumers with a direct online function to withdraw from a contract — the same way they could enter into it. In the Czech Republic, this obligation enters into force on 19 June 2026 under § 1830a of the Civil Code (the so-called “button amendment 2.0”). Similar transposition is required across all EU member states.
The plugin is not legal advice. Merchants remain responsible for ensuring their full implementation (including terms and conditions, refund processing, and goods return) complies with applicable law.
<h4>Features</h4>
<ul>
<li>Two-step submission — button click → form with details → explicit confirmation</li>
<li>Guest shortcode — optional <code>[pcwb_withdrawal_form]</code> for non-logged-in customers (order number + billing email lookup, rate-limited)</li>
<li>Configurable cooling-off period — default 14 days, adjustable per store</li>
<li>Date of delivery meta box — admin can record when the goods were received; the cooling-off period then runs from that date (legally correct under EU law)</li>
<li>Configurable eligible statuses — choose which order statuses show the button</li>
<li>Configurable post-submission status — typically On hold or Processing</li>
<li>WooCommerce email integration — customer + admin emails as native WC_Email classes</li>
<li>Admin overview — dedicated “Withdrawals” screen under WooCommerce: filter by pending/resolved, search, CSV export, bulk “Mark as resolved”</li>
<li>Order actions — admins can submit a withdrawal on behalf of the customer (e.g. phone request) and mark requests resolved from the order edit screen</li>
<li>Translatable — full text domain, .pot included, all 24 official EU languages bundled (Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish, Swedish)</li>
<li>Theme-overridable templates — copy <code>templates/withdrawal-form.php</code> or <code>templates/guest-lookup.php</code> into your theme to customize</li>
<li>HPOS-compatible — works with WooCommerce’s High-Performance Order Storage</li>
</ul>
<h4>Filters and actions</h4>
<ul>
<li><code>pcwb_eligible_statuses</code> — array of statuses where the button is shown</li>
<li><code>pcwb_period_days</code> — cooling-off period override</li>
<li><code>pcwb_period_reference_date</code> ($date, $order) — override the cooling-off reference date</li>
<li><code>pcwb_new_status</code> — order status applied after submission</li>
<li><code>pcwb_admin_recipient</code> — admin email recipient override</li>
<li><code>pcwb_after_submit</code> ($order, $reason, $account, $source) — fires after a successful submission (source = customer|guest|admin)</li>
<li><code>pcwb_after_resolve</code> ($order, $resolved_by_user_id) — fires when an admin marks a withdrawal resolved</li>
</ul>

Purchase Contract Withdrawal Button for WooCommerce

Adds a withdrawal button to WooCommerce My Account orders. Two-step submission with nonce, configurable cooling-off, automated emails.

PI Web Solution

Replace WooCommerce cancel order button with order cancellation request button, here is what this plugin can do for you
✅ You can enable an order refund request button based on the order status; this will replace the WooCommerce cancel order button 
✅ If you want to replace the order cancellation button with this order cancellation request button then activate this button on orders with status Pending and Failed 
✅ Users can add a reason why they want to cancel the order 
✅ Admin will receive an email with the order cancellation request and the reason for cancellation 
✅ Display a custom note to your customers when they try to send a cancellation request. 
✅ Make the reason a required field 
✅ Admin can either decide to cancel the order or move it back to Processing state 
✅ If Admin marks the order as Cancelled the user will be sent an email stating their order cancellation request was accepted 
✅ If Admin moves the order status to Processing or Complete then the user will get an email stating their cancellation request was denied 
✅ Hide the cancellation request button after a certain period of time. 
✅ Give a list of cancellation reasons for users to select from 
✅ View order detail link added in the email sent to the customer; you have the option to add this link for registered customers, guest customers, or both 
✅ Guest customers can request order cancellation from the link given in the order detail page (Thank You page) 
✅ Cancellation reason is automatically added in the Order note 
✅ Auto refund as a store credit discount coupon 
✅ Give the customer the option to accept a direct refund as a store credit discount coupon; this way you can keep the customer’s money in your store
<h4>Repeat Order option</h4>
With our extension you can integrate and display the button “re-order”, “repeat order” on the overview page.
This allows your customer to place the same order easily without going through your site to find the same product again, which they purchased in the past.
✅ Enable the repeat order button based on the order status or on all orders 
✅ If the customer’s cart is empty it will directly put the product in the customer’s cart 
✅ If the customer has other products in the cart, they are given the option of either merging them with their cart or replacing their existing cart 
✅ If an ordered product no longer exists it gives the name of the product that can’t be added to the cart (remaining products will be added) 
✅ If the product variation has changed then it gives a message that they need to add that product manually 
✅ Options to customize the text of the button and message shown
<h3>Get pro version</h3>
<a href="https://www.piwebsolution.com/cart/?add-to-cart=13147&variation_id=15708" rel="nofollow ugc">Buy Pro</a> | <a href="http://websitemaintenanceservice.in/cancel_demo/" rel="nofollow ugc">Try pro version on test site</a> | <a href="https://www.piwebsolution.com/user-documentation-cancel-order-request-for-woocommerce/" rel="nofollow ugc">Documentation</a>
Pro version offers all the features of the free version plus these extra features: 
✅ Allows your customer to place a partial order cancellation request: for example, if they ordered products A & B and only want to cancel product A, they can place a cancellation request for product A only. 
✅ Disable the cancellation option for a specific product: mark product A as non-cancellable so users won’t be able to place a cancellation request for that product. 
✅ Allow users to upload an image along with a cancellation request 
✅ Give the option to withdraw a cancellation request 
✅ Disable the cancellation request option based on the payment method 
✅ Disable the cancellation request option based on the customer group 
✅ Set the default action on repeat order 
✅ Redirect to cart or checkout page once repeat order products are added to the cart 
✅ Admin will get an email that shows the product and the quantity the user has requested to cancel 
✅ Customer will also get an email stating their cancellation request has been submitted; it will also show the product quantities the user has requested to cancel. 
✅ Auto refund in TerraWallet 
✅ Give the customer the option to accept a direct refund in their Wallet (TerraWallet) or as a store credit discount coupon

PiWeb Cancel order / Refund request for WooCommerce

Order cancellation request / Refund request / Return order request. Repeat order option to customer for WooCommerce

Purchase Contract Withdrawal Button for WooCommerce vs PiWeb Cancel order / Refund request for WooCommerce