SunCart

Allow your customers to request refunds for individual WooCommerce order items directly from their My Account page. Customers can submit a reason and optionally upload an image to support their request. Site administrators can view, approve, or reject refund requests from the order edit screen and track the request status.

Refund Request for WooCommerce

Allow your customers to request refunds for individual WooCommerce order items directly from their My Account page. Customers can submit a reason and  …

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From 19 June 2026, EU member states require every consumer-facing online shop to provide an online withdrawal function — not just static information, but a continuously available electronic interface where the consumer can declare intent to withdraw, and from which the shop sends an automatic confirmation on a durable medium. In Hungary the same rule applies through the amendment of Government Decree 45/2014.
Bitron Right of Withdrawal delivers exactly that, accessibly.
What the plugin does
<ul>
<li>A continuously available, accessible withdrawal form — embeddable via the <code>[bitrow_form]</code> shortcode or the Withdrawal Form Gutenberg block, so it drops into any classic-editor page, a block-built layout, or a page builder that handles either.</li>
<li>Tight WooCommerce integration: the form is surfaced to logged-in customers as a Withdrawal item in their My Account menu, but only while they have at least one order still inside the window — so a customer with nothing eligible doesn’t see a dead link.</li>
<li>Withdrawal CTA is automatically attached to WooCommerce’s customer order emails (processing, completed, invoice) while the window is open — HTML and plain-text variants, with a filter to extend the list of carrier emails.</li>
<li>Guest and logged-in customer paths. A logged-in customer sees a select of their own in-window orders. For guests, optional email verification: with the free <a href="https://wordpress.org/plugins/onecode-login/" rel="ugc">OneCode Login</a> plugin active, the guest proves they own their email with a one-time code, and the form then loads that email’s orders just like for a logged-in customer — closing the gap where anyone who knew an order number and the billing email could file on someone else’s behalf. When OneCode Login isn’t installed, the classic order-number + email path still works, so the plugin remains fully standalone.</li>
<li>Item-level partial withdrawal. After the customer picks an order, they tick exactly which line items (and quantities) they want to withdraw from — the form is not all-or-nothing.</li>
<li>Bank-account capture for non-card payments. When the original gateway can’t refund automatically (e.g. cash on delivery, bank transfer), the customer enters a Hungarian IBAN or domestic GIRO account number — validated client- and server-side with MOD-97 / CDV checks — so the shop has everything to wire the refund manually.</li>
<li>Customizable form copy and brand colors. An optional intro paragraph above the form and the submit-button colors (background + text) are configurable from Settings → Form, with a live WCAG contrast meter that announces the ratio as you type so a custom brand color cannot quietly drop below AA. An “advanced” panel additionally exposes the form body text, wrapper background, and input/fieldset border colors for themes that need the form to blend in — these three are not contrast-checked and carry an explicit “you own the contrast” warning. The same values can be overridden per-instance through <code>[bitrow_form]</code> shortcode attributes or the block’s Inspector panel.</li>
<li>Automatic confirmation email to the customer (durable medium) and notification to the shop admin, with editable subject and body templates for both — empty fields fall back to safe i18n defaults so the plugin is functional out of the box. The admin notification recipient is a configurable email address (defaults to the site administration email); leave it empty to switch admin notifications off.</li>
<li>Optional business-customer exclusion: because the right of withdrawal is a consumer right, shops that also sell to VAT-registered businesses can switch the online form off for orders carrying a business marker (e.g. a VAT-number checkout field). Business buyers are shown a contact pointer instead; consumer orders are unaffected. It’s a technical filter, not legal advice.</li>
<li>Per-product and per-category withdrawal exemptions for the CRD §16 / 45-2014 §29 carve-outs (perishables, custom-made, sealed digital downloads, etc.). The withdrawal form still shows exempted items inside an eligible order so the customer sees what they bought, but the quantity input is locked at zero with a visible “Not eligible for withdrawal” badge; orders that consist entirely of exempt items are blocked at step 1 with a contact pointer. A separate Settings → Exclusions tab manages both lists with searchable autocompletes.</li>
<li>“Withdrawals” hub in the customer’s My Account area — a single durable, log-in-gated landing page for everything withdrawal-related: a one-click button to start a new declaration (when the form page is configured), plus the full list of past declarations submitted from the account (reference number, date, order link, items, refund preference, status). The menu item appears only when the customer has at least one past record OR an order still inside the withdrawal window; the list itself is privacy-scoped to the customer’s own account email and never reveals records filed under a different email.</li>
<li>Minimal record-keeping with unique <code>BITROW-XXXXXX</code> references for evidentiary value, plus a per-record detail page in the admin.</li>
<li>Admin can mark a record as closed (and reopen it) once the case is resolved, with timestamp and the closing user recorded — keeps the working list focused on what’s still pending.</li>
<li>WCAG 2.1 AA accessibility throughout — programmatic labels, focus management, live regions, sufficient contrast.</li>
<li>GDPR integration with WordPress’ personal data export and erase tools, plus a suggested paragraph for the Privacy Policy Guide.</li>
</ul>
Compatibility
The plugin integrates with WooCommerce orders. It declares HPOS (High-Performance Order Storage) compatibility and uses the WooCommerce CRUD API throughout. WooCommerce is referenced for compatibility only — the trademark is not used in the plugin name or slug.
Important — what this plugin does NOT do
This is a technical tool, not legal advice, and does not by itself guarantee legal compliance. The plugin does not generate Terms of Service text, privacy-policy text, or other legal content — those must be prepared by your own lawyer. The confirmation email contains only a factual acknowledgement (received, when, with which ID, what content); any “what happens next” wording is the shop operator’s own policy and must come from you.
The plugin records each withdrawal and notifies you, but it does not issue refunds automatically. Refunds remain a deliberate admin action through WooCommerce’s standard refund interface.
Privacy
The plugin stores only what is necessary to acknowledge and document the withdrawal: name, email, order reference, optional note, timestamps and a unique identifier. No IP address is stored in plain text. On plugin removal the stored records are kept by default (so an accidental deactivation cannot destroy evidence); a setting lets you opt in to deletion at uninstall.
<h3>Pro version</h3>
The free plugin covers the full legal compliance core on its own. Bitron Right of Withdrawal Pro adds a convenience and automation layer on top, for shops that process withdrawals regularly:
<ul>
<li>One-click WooCommerce refund — issue the refund straight from the withdrawal record, instead of re-entering it by hand in WooCommerce.</li>
<li>Status management and history — a richer status workflow (received, in progress, goods returned, refunded, rejected) with a full audit trail of who changed what and when.</li>
<li>Automation rules — define rules that act on incoming withdrawals automatically (status transitions, notifications), so routine cases handle themselves.</li>
<li>Custom form fields — add your own fields to the withdrawal form and store them on the record.</li>
<li>Searchable admin + CSV export — find any declaration fast and export the list for accounting or reporting.</li>
<li>Webhooks — push withdrawal events to your CRM, ERP or any external system in real time.</li>
<li>REST API — read and manage withdrawal records programmatically from your own integrations.</li>
</ul>
The Pro plugin is standalone: it contains the full compliance core plus the convenience layer, so you install it instead of the free plugin, not alongside it. Pro adds convenience, not extra compliance — the free plugin already makes you compliant.
Learn more and see pricing: https://bitron.hu/woocommerce-elallas

Bitron Right of Withdrawal

Accessible online withdrawal form. Built for the EU Consumer Rights Directive update effective 19 June 2026.

Refund Request for WooCommerce vs Bitron Right of Withdrawal