replyitai

<p>ReplyIt Chat Widget brings GPT-4 powered customer support directly to your WordPress website. Unlike basic chatbots with decision trees, ReplyIt understands natural language and provides intelligent, contextual responses 24/7.</p>
<h4>Key Features</h4>
<ul>
<li><strong>AI-Powered Responses</strong>: GPT-4 understands context, handles complex questions, and provides accurate answers</li>
<li><strong>WooCommerce Integration</strong>: Order tracking, product search, cart assistance, stock information</li>
<li><strong>Blog Content Integration</strong>: AI can search, summarize, and discuss your blog posts with visitors</li>
<li><strong>Easy Setup</strong>: Just copy Widget ID and API Secret – no coding required</li>
<li><strong>Multi-language Support</strong>: Communicate in 20+ languages automatically</li>
<li><strong>Mobile Responsive</strong>: Perfect experience on all devices</li>
<li><strong>Privacy Focused</strong>: GDPR compliant with encrypted communications</li>
</ul>
<h4>WooCommerce Features</h4>
<ul>
<li><strong>Order Tracking</strong>: Customers ask “Where is my order?” and get real-time status</li>
<li><strong>Product Search</strong>: AI searches products by name, SKU, or category</li>
<li><strong>Cart Assistance</strong>: Help with cart issues and checkout questions</li>
<li><strong>Stock Information</strong>: Real-time availability and pricing</li>
<li><strong>Proactive Messages</strong>: Cart abandonment recovery and product page assistance</li>
</ul>
<h4>Blog Content Features</h4>
<ul>
<li><strong>Content Search</strong>: AI searches through your posts and pages to find relevant information</li>
<li><strong>Article Summaries</strong>: AI can summarize long articles and provide key takeaways</li>
<li><strong>Smart Recommendations</strong>: Suggests related articles based on conversation context</li>
<li><strong>Category Browsing</strong>: Visitors can ask about topics and get relevant posts</li>
</ul>
<h4>Use Cases</h4>
<ul>
<li><strong>E-commerce</strong>: Product questions, order tracking, cart recovery</li>
<li><strong>Blogs</strong>: Content discovery, article summaries, FAQ automation</li>
<li><strong>Service Businesses</strong>: Lead capture, appointment questions, service info</li>
<li><strong>Education</strong>: Course inquiries, enrollment help, content navigation</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>WordPress 5.8 or higher</li>
<li>PHP 7.4 or higher</li>
<li>Active ReplyIt account (<a href="https://replyit.ai" rel="nofollow ugc">sign up free</a>)</li>
<li>WooCommerce 5.0+ (optional, for e-commerce features)</li>
</ul>
<h3>External Services</h3>
<p>This plugin connects to the <strong>ReplyIt.ai</strong> external service (https://replyit.ai) to provide AI-powered chat functionality on your website. The plugin cannot function without this external service. All API requests are sent to the domain <code>https://replyit.ai</code>. Below is a detailed explanation of all external connections and data transmissions.</p>
<h4>Service Provider</h4>
<ul>
<li><strong>Service Name:</strong> ReplyIt.ai</li>
<li><strong>Website:</strong> <a href="https://replyit.ai" rel="nofollow ugc">https://replyit.ai</a></li>
<li><strong>Terms of Service:</strong> <a href="https://replyit.ai/terms" rel="nofollow ugc">https://replyit.ai/terms</a></li>
<li><strong>Privacy Policy:</strong> <a href="https://replyit.ai/privacy" rel="nofollow ugc">https://replyit.ai/privacy</a></li>
</ul>
<h4>Data Transmitted</h4>
<p><strong>1. Chat Widget Script</strong></p>
<ul>
<li><strong>URL:</strong> <code>https://replyit.ai/widget.js</code></li>
<li><strong>When:</strong> On every page load where the widget is enabled</li>
<li><strong>Data sent:</strong> Widget ID (configured in settings)</li>
<li><strong>Purpose:</strong> Loads the chat interface for visitors</li>
</ul>
<p><strong>2. Domain Registration</strong></p>
<ul>
<li><strong>URL:</strong> <code>https://replyit.ai/api/widgets/{widget_id}/add-domain</code></li>
<li><strong>When:</strong> When you save the plugin settings in the WordPress admin</li>
<li><strong>Data sent:</strong> Your website domain name</li>
<li><strong>Purpose:</strong> Registers your domain so the widget is authorized to load on your site</li>
</ul>
<p><strong>3. WooCommerce Context Data</strong></p>
<ul>
<li><strong>URL:</strong> <code>https://replyit.ai/api/widgets/{widget_id}/context</code></li>
<li><strong>When:</strong> On page load when WooCommerce integration is enabled</li>
<li><strong>Data sent:</strong>
<ul>
<li>Current page type (product page, cart, checkout)</li>
<li>Cart contents (product names, quantities, prices) if on cart/checkout</li>
<li>Current product details if on a product page</li>
<li>Customer email and name (only if logged in and customer consented to chat)</li>
</ul>
</li>
<li><strong>Purpose:</strong> Provides context to the AI so it can assist with relevant product and order queries</li>
</ul>
<p><strong>4. Order Status Data</strong></p>
<ul>
<li><strong>URL:</strong> <code>https://replyit.ai/api/widgets/{widget_id}/tools/order-status</code></li>
<li><strong>When:</strong> When a customer requests order tracking through the chat widget</li>
<li><strong>Authentication:</strong> Server-to-server only (requires API Secret in X-Widget-Secret header)</li>
<li><strong>Data sent:</strong>
<ul>
<li>Order ID and order key (customer must provide from their confirmation email)</li>
<li>Order status and items</li>
<li>Shipping information</li>
</ul>
</li>
<li><strong>Purpose:</strong> Enables the AI to provide order tracking information to verified customers</li>
<li><strong>Security:</strong> This endpoint is NOT publicly accessible – it requires valid API credentials</li>
</ul>
<p><strong>5. WooCommerce Settings Synchronization</strong></p>
<ul>
<li><strong>URL:</strong> <code>https://replyit.ai/api/widgets/{widget_id}/settings/woocommerce</code></li>
<li><strong>When:</strong> When you save WooCommerce settings in the plugin admin</li>
<li><strong>Data sent:</strong> Feature enable/disable settings (e.g., order tracking on/off, product search on/off). No personal data is sent.</li>
<li><strong>Purpose:</strong> Synchronizes which WooCommerce features are enabled with the AI service</li>
</ul>
<p><strong>6. Blog Settings Synchronization</strong></p>
<ul>
<li><strong>URL:</strong> <code>https://replyit.ai/api/widgets/{widget_id}/settings/blog</code></li>
<li><strong>When:</strong> When you save Blog settings in the plugin admin</li>
<li><strong>Data sent:</strong> Feature enable/disable settings (e.g., blog search on/off, blog content on/off). No personal data is sent.</li>
<li><strong>Purpose:</strong> Synchronizes which blog features are enabled with the AI service</li>
</ul>
<h4>Data Security</h4>
<ul>
<li>All data is transmitted over HTTPS (encrypted in transit)</li>
<li>API requests are authenticated using your Widget Secret (X-Widget-Secret header)</li>
<li>Order data requires customer verification (order key) before retrieval</li>
<li>No data is stored on ReplyIt servers longer than necessary for chat functionality</li>
<li>You can delete all data by removing the widget from your ReplyIt dashboard</li>
</ul>
<h4>User Consent</h4>
<p>We recommend informing your website visitors about the chat widget in your privacy policy. The widget only processes data when visitors actively engage with it or when they are logged in and have consented to data processing.</p>


ReplyIt Chat Widget

AI-powered chat widget with WooCommerce and blog content integration for automated customer support and sales.

wpazleen

sambyte

michael

<p>AskAny is a WordPress AI chatbot built on RAG (Retrieval-Augmented Generation). Before it answers anything, it retrieves the most relevant sections of your actual site content using semantic search, then generates a grounded, cited answer from that content — not from general AI knowledge.</p>
<p>Most WordPress chatbot plugins send the visitor’s question straight to an AI API and display whatever comes back. AskAny works differently. It indexes your posts, pages, products, PDFs, and external sources first, then retrieves the right content for each question before the AI generates a response. Every answer includes a source citation.</p>
<p>It also includes real-time live agent handoff, native WooCommerce order tracking by email or order ID, and SSE-based streaming that uses 90% less server load than polling-based chatbots — all without a monthly SaaS subscription.</p>
<p><a href="https://wpazleen.com/askany/" rel="nofollow ugc">AskAny Website</a> | <a href="https://wpazleen.com/docs/" rel="nofollow ugc">Documentation</a> | <a href="https://wpazleen.com/support/" rel="nofollow ugc">Pro Support</a></p>
<h3>How RAG Works in AskAny</h3>
<ol>
<li><strong>Index</strong> – AskAny crawls your posts, pages, products, PDFs, Q&A pairs, and external URLs into a semantic search index automatically.</li>
<li><strong>Retrieve</strong> – When a visitor asks a question, AskAny finds the most relevant content chunks using hybrid semantic and keyword search.</li>
<li><strong>Respond</strong> – The AI generates a cited answer using only your indexed content. It cannot answer from general knowledge, so responses stay specific to your business.</li>
</ol>
<h3>Semantic Search and Content Indexing</h3>
<p>The RAG and semantic search system is what makes AskAny different from keyword-triggered chatbots. It understands meaning and context, so it can find the right answer even when a visitor’s question doesn’t exactly match the wording in your content.</p>
<p>Content types indexed: posts, pages, custom post types, WooCommerce products and categories, custom fields, comments, menus, PDF documents, external URLs, Q&A pairs, and FAQs.</p>
<p>Indexing is designed to keep API costs low. Content hash caching reuses embeddings whenever content has not changed, cutting API usage by up to 90%. Batch embedding processes multiple texts in a single API call. Smart update detection only re-embeds content that has actually been modified.</p>
<p>Hybrid search runs both semantic understanding and keyword matching together. This covers the cases where exact phrase matching is needed alongside conceptual retrieval.</p>
<h3>Live Agent Handoff</h3>
<p>Agents manage conversations from the WordPress admin chat panel. When a visitor needs a human, the agent takes over in one click. Full conversation history carries over instantly with no visible interruption for the visitor.</p>
<p>The live agent system includes role-based access, online/offline status tracking, an unread message badge, and Slack integration so agents get notified and can reply without opening the WordPress admin. A Mobile App Push Bridge lets agents respond from Android.</p>
<h3>WooCommerce Order Tracking in Chat</h3>
<p>Customers can check their order status directly inside the chat widget. They can look up by email address, order ID, or transaction ID — no need to visit a separate order tracking page.</p>
<p>The WooCommerce integration also handles product information queries, real-time stock checks, smart product recommendations based on the conversation, and direct add-to-cart from chat. Product data is indexed automatically for RAG retrieval.</p>
<h3>Six AI Providers, No Lock-In</h3>
<p>Switch between providers at any time without losing your indexed content or chat history.</p>
<ul>
<li><strong>OpenAI</strong> – GPT-4o, GPT-4o-mini, GPT-4.1, O4-mini</li>
<li><strong>DeepSeek</strong> – Cost-effective with strong reasoning</li>
<li><strong>Google Gemini</strong> – Gemini 2.0 Flash, Gemini 2.5 Flash-Lite</li>
<li><strong>Anthropic Claude</strong> – Advanced reasoning, safety-focused</li>
<li><strong>X.AI Grok</strong> – Real-time knowledge</li>
<li><strong>OpenRouter</strong> – 100+ models through a single API</li>
</ul>
<h3>Fallback Mode</h3>
<p>When your AI provider API is unavailable, AskAny keeps the chatbot running using indexed content and pattern matching. Visitors never see an error or a broken widget.</p>
<h3>Knowledge Base and Content Sources</h3>
<ul>
<li><strong>PDF Import</strong> – Upload PDFs and the plugin extracts and indexes every page automatically. Works for product manuals, documentation, policies, and specs.</li>
<li><strong>External Sources</strong> – Index any external URL, REST API endpoint, JSON feed, or XML source as an additional knowledge base.</li>
<li><strong>Q&A Management</strong> – Add custom question-answer pairs with Markdown support. Bulk import and export included.</li>
<li><strong>Automatic Site Indexing</strong> – WordPress content is indexed automatically on publish and on update.</li>
</ul>
<h3>Analytics and Performance</h3>
<p>Track API request counts, success rates, token usage, and estimated costs per provider. Response time and popular question data helps you spot content gaps. Database tools include table size overview, one-click clean, optimize, and export, with date-range filtering.</p>
<h3>Customization Options</h3>
<p>The widget can be placed as a floating button (bottom-left or bottom-right) or embedded anywhere using the <code>[askany_chat]</code> shortcode.</p>
<p>Configurable options include: custom avatar, logo, header text, welcome message, suggested messages with predefined Q&A responses, typing animation speed (Regular, Fast, Faster, Instant), and response tone (Human, Professional, Friendly, Robotic). A homepage FAQ section and custom links support Markdown. Full RTL and WCAG 2.1 AA accessibility compliance is included.</p>
<h3>Multi-Language Support</h3>
<p>The chatbot detects the visitor’s language and responds accordingly. Supported languages include English, Bengali, Spanish, French, German, Italian, Portuguese, Russian, Japanese, Chinese, Arabic, Hindi, and more.</p>
<h3>Privacy and Security</h3>
<p>All chat data is stored in your own WordPress database. The only external connection is the AI provider API you choose to use. Built-in GDPR controls cover data export, anonymization, and retention. Session security and XSS protection are included.</p>
<p>AI provider endpoints:<br />
– https://api.openai.com/v1/ (OpenAI)<br />
– https://api.deepseek.com/v1/ (DeepSeek)<br />
– https://generativelanguage.googleapis.com/ (Google Gemini)<br />
– https://api.anthropic.com/ (Anthropic Claude)<br />
– https://api.x.ai/ (X.AI Grok)<br />
– https://openrouter.ai/api/ (OpenRouter)</p>
<p>Full terms of service and privacy policy links for each provider are in the plugin’s Privacy section.</p>
<h3>External Services</h3>
<p>= WPAzleen Settings API =<br />
Loads display settings for the Pro upgrade modal in the plugin admin area.<br />
No personal data or form submission data is sent or collected.<br />
Privacy: https://wpazleen.com/privacy-policy</p>
<h3>Source Code</h3>
<p>The source files for all compiled/minified JavaScript and CSS in this plugin are publicly available at:</p>
<p>https://github.com/wpazleen/askany</p>
<p>Build instructions:</p>
<ol>
<li>Clone the repository.</li>
<li>Run <code>npm install</code> in the root to install dependencies.</li>
<li>Run <code>npm run build</code> to compile the JavaScript and CSS assets.</li>
<li>The compiled files are output to <code>dist/</code>.</li>
</ol>
<h3>Compatible With</h3>
<p>E-commerce: WooCommerce, Easy Digital Downloads<br />
Forms: Contact Form 7, WPForms, Gravity Forms, Ninja Forms, Formidable Forms<br />
Page builders: Elementor, Beaver Builder, Divi, Gutenberg<br />
Caching: WP Rocket, W3 Total Cache, WP Super Cache, LiteSpeed Cache<br />
Messaging: Slack, Android push notifications via Mobile App Bridge</p>
<p><a href="https://www.facebook.com/wpazleens" rel="nofollow ugc">Facebook Community</a> | <a href="https://www.youtube.com/channel/UCqR5SPvn6N2ZBq7AyYKfEnA" rel="nofollow ugc">YouTube Channel</a> | <a href="https://x.com/wpazleen" rel="nofollow ugc">Twitter / X</a></p>


AskAny – AI Chatbot with RAG, Live Agent and Order Tracking


I’ve been using the AskAny plugin on my WordPress site, and it’s working great so far. Setup was smooth, and the interface looks modern and clean. It’s a handy tool if you want to add an intelligent chatbot to your site.


Great plugin

Free WordPress AI chatbot with RAG, live agent handoff, and WooCommerce order tracking. Real-time SSE streaming, 6 AI providers, no monthly fees.

ReplyIt Chat Widget vs AskAny – AI Chatbot with RAG, Live Agent and Order Tracking