rescindly

<p>Rescindly for WooCommerce is a lightweight integration plugin that connects your WooCommerce store to the Rescindly service. It helps merchants add the Rescindly withdrawal workflow to their WooCommerce storefront with a simple setup path inside WordPress.</p>
<p>After installation, enter your Rescindly Merchant ID, choose how the workflow should appear, and test it on your store.</p>
<h4>Important: external service required</h4>
<p>This plugin requires an active <strong>Rescindly account</strong> and a valid <strong>Merchant ID</strong>. The plugin acts as an integration layer for WooCommerce. The core withdrawal workflow is provided through the external Rescindly service. Account creation, billing, and service management are handled on the Rescindly website.</p>
<h4>Features</h4>
<ul>
<li>Loads the Rescindly widget from the official CDN</li>
<li>Lightweight WooCommerce integration</li>
<li>Three placement modes to match different storefront setups</li>
<li>Optional prefill of order number, customer name, and billing email</li>
<li>Configurable visibility window for order-specific triggers</li>
<li>Clean uninstall that removes plugin settings when deleted</li>
</ul>
<h4>Three placement modes</h4>
<ol>
<li>
<p><strong>Footer only</strong><br />
Loads the widget script globally and renders a trigger element inside the page footer.</p>
</li>
<li>
<p><strong>Order triggers</strong><br />
Loads the widget only on supported WooCommerce order pages and renders order-specific triggers there.</p>
</li>
<li>
<p><strong>Footer & Order</strong><br />
Combines both modes: loads the widget script globally with a footer trigger, and also renders order-specific triggers on supported WooCommerce order pages.</p>
</li>
</ol>
<h4>What this plugin does not do</h4>
<ul>
<li>It does not process payments</li>
<li>It does not replace the Rescindly service</li>
<li>It does not make server-side API calls from WordPress</li>
<li>It does not receive webhooks</li>
<li>It does not modify WooCommerce orders</li>
<li>It does not provide legal advice</li>
<li>It does not automatically guarantee legal compliance</li>
</ul>
<p>Rescindly is an independent software provider. Merchants remain responsible for their own legal review, placement decisions, store policies, and operational handling.</p>
<h3>External services</h3>
<p>This plugin connects to the Rescindly CDN to load the withdrawal workflow widget on your WooCommerce store.</p>
<h4>Rescindly Widget CDN</h4>
<p>When the plugin is enabled and a valid Merchant ID is configured, the plugin loads a JavaScript file from the Rescindly CDN on each storefront page (or only on order pages, depending on the placement mode).</p>
<ul>
<li><strong>What is loaded:</strong> A merchant-specific JavaScript widget file from <code>https://cdn.rescindly.eu/widget/m/{merchant_id}.js</code>.</li>
<li><strong>When it is loaded:</strong> On every storefront page load (in “Footer only” and “Footer & Order” modes) or only on WooCommerce order confirmation and order detail pages (in “Order triggers” mode).</li>
<li><strong>What data is sent:</strong> The browser sends a standard HTTP request to the CDN to fetch the script. No personal data is transmitted by the plugin to the CDN. When a customer interacts with the widget and submits a withdrawal request, the data entered in the form (order number, name, email) is sent directly from the customer’s browser to the Rescindly service.</li>
<li><strong>Service provider:</strong> Rescindly (rescindly.eu)</li>
<li><strong>Terms of service:</strong> https://rescindly.eu/legal/terms</li>
<li><strong>Privacy policy:</strong> https://rescindly.eu/legal/privacy</li>
</ul>


Rescindly for WooCommerce

Online withdrawal workflow for WooCommerce — connect your store to Rescindly and support Directive (EU) 2023/2673 readiness.

onlinefotka

<h4>🇸🇰 Slovenský popis</h4>
<p>Tento plugin pridáva do vášho WooCommerce e-shopu <strong>online formuláre na odstúpenie od zmluvy a reklamácie</strong>, plne v súlade s európskou Smernicou EÚ 2023/2673 a slovenským zákonom č. 108/2024 Z. z. o ochrane spotrebiteľa.</p>
<p><strong>Pre koho je to určené:</strong></p>
<p>Pre slovenských prevádzkovateľov WooCommerce e-shopov, ktorí potrebujú:</p>
<ul>
<li><strong>Splniť zákonnú povinnosť</strong> podľa EÚ smernice 2023/2673 (účinná od 19. 6. 2026), ktorá vyžaduje aby každý e-shop mal funkciu „Odstúpiť od zmluvy tu” priamo na webe (nie len PDF na stiahnutie).</li>
<li><strong>Zjednodušiť proces reklamácií</strong> — zákazník vyplní reklamáciu online, nemusí tlačiť papierový formulár, môže priložiť fotografie vady.</li>
<li><strong>Mať poriadok v reklamáciách</strong> — všetky odoslané reklamácie sa zhromaždia v administračnom rozhraní, kde môžete vyplniť reklamačný protokol, sledovať stav a vytlačiť oficiálny dokument.</li>
</ul>
<p><strong>Hlavné funkcie:</strong></p>
<ul>
<li><strong>Odstúpenie od zmluvy</strong> — formulár cez shortcode <code>[withdrawal_form]</code>, tlačidlo „Odstúpiť od zmluvy tu” pri každej objednávke v Mojom účte, automatická kontrola 14-dňovej lehoty (po vypršaní sa tlačidlo skryje), HTML potvrdenie s presným dátumom a časom odoslania (zákonný dôkaz na trvalom nosiči).</li>
<li><strong>Reklamácie</strong> — kompletný online reklamačný formulár cez shortcode <code>[complaint_form]</code> (alias <code>[reklamacia]</code>), všetky polia zo štandardného slovenského papierového formulára: meno/firma, telefón, e-mail, IBAN, výrobca, model, výrobné číslo, dátum predaja, číslo objednávky/faktúry, popis vady. Voliteľné nahrávanie fotografií vady (drag & drop, JPG/PNG/WEBP/HEIC, do 5 MB).</li>
<li><strong>Reklamačný protokol</strong> — admin vyplní rozhodnutie (výmena/vrátenie ceny/zamietnutie), dátumy, IBAN na vrátenie. Vytlačiteľný A4 protokol (browser-natívne uloženie do PDF), pripravený na archiváciu.</li>
<li><strong>30-dňová zákonná lehota</strong> — plugin posiela 5 dní pred uplynutím automatickú pripomienku adminovi (cez WP Cron). Žiadna pokuta od ÚZP za zameškané reklamácie.</li>
<li><strong>Údaje predávajúceho</strong> — vyplníte IČO, DIČ, IČ DPH a adresu raz, zobrazuje sa v hlavičke formulárov aj na tlačenom protokole. Berie sa primárne z WooCommerce <span aria-hidden="true" class="wp-exclude-emoji">→</span> Nastavenia <span aria-hidden="true" class="wp-exclude-emoji">→</span> Všeobecné, voliteľný override.</li>
<li><strong>Plne preložené do slovenčiny</strong> — formuláre aj admin rozhranie.</li>
</ul>
<p><strong>Čo plugin NEROBÍ:</strong></p>
<ul>
<li>Automatické refundy ani zmenu stavu objednávky vo WooCommerce</li>
<li>Generovanie dobropisov alebo vratových štítkov</li>
<li>Napojenie na dopravcov</li>
<li>Výnimky z práva na odstúpenie (digitálny obsah, hygienický tovar atď.)</li>
</ul>
<p>Tieto kroky rieši prevádzkovateľ manuálne podľa svojich obchodných podmienok.</p>
<p><strong>Inštalácia v 3 krokoch:</strong></p>
<ol>
<li>Aktivujte plugin</li>
<li>Vytvorte 2 stránky a vložte do nich shortcode <code>[withdrawal_form]</code> a <code>[complaint_form]</code></li>
<li>V <em>Spotrebiteľské práva <span aria-hidden="true" class="wp-exclude-emoji">→</span> Nastavenia</em> zadajte URL týchto stránok + vyplňte IČO/DIČ ak ste firma</li>
</ol>
<h4>🇬🇧 English description</h4>
<p>This plugin adds online forms for both <strong>withdrawal from contract</strong> and <strong>complaints (reklamácie)</strong> to your WooCommerce store, fully compliant with EU Directive 2023/2673 and Slovak Act No. 108/2024 Coll. on consumer protection.</p>
<h4>Withdrawal from contract</h4>
<ul>
<li>Shortcode <code>[withdrawal_form]</code> — embeddable on any page</li>
<li>“Withdraw from contract here” button on every order in My Account (hides after 14 days)</li>
<li>Automatic 14-day withdrawal-period check — visual and server-side blocking after expiry</li>
<li>Automatic form pre-fill for logged-in customers</li>
<li>Order ownership verification: e-mail or postcode for guest checkouts</li>
<li>HTML confirmation e-mail with submission date and time (legal proof on a durable medium)</li>
<li>HTML notification e-mail to the shop owner — supports multiple recipients (comma-separated)</li>
<li>Rate limiting — max 10 attempts per hour per IP (admins bypass)</li>
<li>Legally exact button wording per Articles 1 and 3 of the directive</li>
</ul>
<h4>Complaints (reklamácie)</h4>
<ul>
<li>Shortcode <code>[complaint_form]</code> (alias <code>[reklamacia]</code>)</li>
<li>All fields matching the standard Slovak complaint form: buyer details, IBAN, brand, model, serial number, sale date, order number, invoice, defect description</li>
<li>Brand and model are optional — focus is on the defect description</li>
<li>Separate “Order number” field — auto-filled from order dropdown for logged-in customers, manual text input for guests</li>
<li>Optional photo upload with drag & drop (up to 5 photos by default, configurable)</li>
<li>Secure photo handling — real MIME-type verification (JPG, PNG, WEBP, HEIC), .htaccess protection, random filename hash, realpath safety check</li>
<li>Auto-fill from order selection for logged-in customers (brand, model, sale date, order number, invoice number)</li>
<li>Admin complaint list with filter (by status), search (name, e-mail, invoice, order number, ID) and pagination</li>
<li>Admin “Reklamačný protokol” form — fill resolution (exchange / refund / rejected), expert assessment contact, dates</li>
<li>Status pipeline: New <span aria-hidden="true" class="wp-exclude-emoji">→</span> In progress <span aria-hidden="true" class="wp-exclude-emoji">→</span> Resolved / Rejected (coloured badges)</li>
<li>“Date resolved” is required when closing a complaint (auto-fills today if empty)</li>
<li>Internal notes field (private) — visible only to admins, NOT included in print or customer e-mails</li>
<li>Delete action with confirmation and disk cleanup of attached photos</li>
<li>Optional status update e-mail to customer</li>
<li>Printable A4 view — buyer-filled form + protocol on one page (browser-native print to PDF)</li>
<li>Seller info settings — IČO, DIČ, IČ DPH, correspondence address (hybrid: WC Store Address + plugin overrides)</li>
<li>WP Cron daily reminder e-mail to admin 5 days before the 30-day legal deadline expires (each complaint reminded only once)</li>
<li>30-day legal deadline reminder per Act No. 108/2024 Coll.</li>
</ul>
<h4>Common features</h4>
<ul>
<li>Dedicated top-level admin menu <strong>“Spotrebiteľské práva”</strong> (Consumer Rights) with 3 clean submenus: Withdrawals from contract, Complaints, Settings</li>
<li>Database log of all submissions (separate tables for withdrawals and complaints)</li>
<li>Full multilingual support (EN, SK, CS, HU, DE, PL) — auto-detected from WordPress Site Language</li>
<li>HPOS and legacy WooCommerce compatibility</li>
<li>WordPress Privacy Policy integration in GDPR consent</li>
<li>Automatic DB schema upgrades — new columns are added on plugin load if missing (no manual SQL needed)</li>
</ul>
<h4>WooCommerce compatibility</h4>
<p>The plugin works with both order-storage systems:</p>
<ul>
<li>HPOS (High Performance Order Storage) — new <code>wc_orders</code> tables, WooCommerce 7.1+</li>
<li>Legacy — classic storage via WordPress posts/postmeta</li>
</ul>
<p>Switching is fully automatic. HPOS compatibility is declared via <code>FeaturesUtil</code> — the plugin shows a green compatibility badge in WooCommerce > Settings > Advanced.</p>
<h4>Legislation</h4>
<p>The plugin is designed in compliance with:</p>
<ul>
<li>EU Directive 2023/2673 (effective 19 June 2026)</li>
<li>Slovak Act No. 108/2024 Coll. on consumer protection (replaced Act No. 102/2014 Coll. effective 1 July 2024)</li>
</ul>
<h4>What the plugin does NOT do</h4>
<ul>
<li>Exceptions from the right of withdrawal (digital content, hygiene goods, etc.)</li>
<li>Automatic refunds or order status changes in WooCommerce</li>
<li>Generating credit notes or return labels</li>
<li>Carrier integration</li>
</ul>
<p>These steps are handled by the shop owner manually according to their terms and conditions.</p>
<h4>Usage</h4>
<p><strong>Withdrawal from contract:</strong></p>
<ol>
<li>Create a page and insert the shortcode <code>[withdrawal_form]</code></li>
<li>In <strong>Consumer Rights <span aria-hidden="true" class="wp-exclude-emoji">→</span> Settings</strong>, enter the URL of that page</li>
<li>Add a link to that page in your site footer</li>
</ol>
<p><strong>Complaints (reklamácie):</strong></p>
<ol>
<li>Create a separate page and insert the shortcode <code>[complaint_form]</code></li>
<li>In <strong>Consumer Rights <span aria-hidden="true" class="wp-exclude-emoji">→</span> Settings</strong>, enter the URL of that page</li>
<li>Fill in the Seller info section (IČO/DIČ if applicable) — these details appear on the printed protocol</li>
</ol>


Spotrebiteľské práva pre WooCommerce

Withdrawal-from-contract & complaint (reklamácia) forms for WooCommerce. EU Directive 2023/2673 + SK Act 108/2024 ready.

Rescindly for WooCommerce vs Spotrebiteľské práva pre WooCommerce