ravisarma

Response Tracker is a plugin for WordPress that lets bloggers keep track of comments on their posts by marking them as todo, replied, or ignored, in Comments Administration page in the admin dashboard. On the comments administration page, the plugin paints each comment block with a colour that either indicates the status set by the author (if any) or provides a hint on what the status might be (read below for an explication).
<h3>Features / Details</h3>
<ul>
<li>Adds options to the Comments Admin page actions, for each comment, to mark it as Todo, Replied, or Ignore.</li>
<li>Comment blocks are given a background colour based on their actual or guessed state (default = todo).</li>
<li>Comments with a response from the post author are background coloured to indicate that.</li>
<li>Comments by post authors are automatically coloured ignored (though not marked so).</li>
<li>When new comments are added their parent (if any) is marked as responded if the response is by the post author.</li>
<li>A bulk mark option/link in the plugin admin page lets you automatically flag existing comments as responded to by author — this has to be used with care of course, in case your blog has thousands of comments. Mine has hundreds and that went through pretty quick.</li>
</ul>
<h3>Actions vs Status vs Highlights</h3>
A word of explanation is called for with regard to Response Tracker’s logic of highlighting comments, since it can be (and probably is!) confusing.
Response Tracker colours each comment block in the Comments Administration page with a colour that says something about the status of that comment. The plugin also colours and highlights the action option (todo, replied or ignore) that indicates the current choice.
Where the user (author or blog admin) has explicitly clicked on one of these actions and made a choice, the highlighted action and the background colour of the comment block coincide in what they indicate. If the author (or blog admin) had previously clicked on the option replied for a comment, then this action link is highlighted and the comment block is coloured accordingly (see the plugin admin/settings page for a legend for the colours).
For comments for which the user has not yet made a selection among the options (todo, ignore or replied), Response Tracker marks always marks the comment with status todo, but also tries to make a guess on what the comment’s real status might be. If the comment is by the post author, then the plugin guesses that the comment can be ignore_d. If the comment was responded to by the post author, then Response Tracker guesses that the status may be responded (the reason to differentiate between a guess of _responded and a status of replied is that you, the blogger, might respond to a comment but want to retain it’s todo status because you want to add more details in a later response). The guess is then used to colour the comment block.
This is the reason for the otherwise puzzling nature of the colour highlighting and the action/option highlighting. Any good user interface should not require this much explication! In a later release, an attempt will be made to clear this up a bit while still retaining some of the logic.
<h3>Why All This Effort?</h3>
You may wonder why go to all this trouble? The threaded view of comments in the post page gives simple visual cues on what comments have been replied to and which ones are pending a response. Why not just use that to keep track of comment status? I have at least two reasons to prefer using the Comments Adminstration page for managing responses:
<ul>
<li>
The Comment Administration page posts replies via AJAX, thus making it easier to mark or respond quickly to a large set of comments. There are AJAX commenting plugins for posts, but in my experience none of them quite do the trick, or if they do, they do so at the cost of messing up the look and feel of the theme in use.
</li>
<li>
The Comment Administration page can list all comments, not just ones related to a particular post, and sorted descending by date. A good way to scan latest comments, respond to them and mark them.
</li>
</ul>
Additionally, the plugin also provides a mechanism for marking comments that can be ignored, and since it explicitly marks a comment with a status, it makes it possible to mark multiple comments in a single response and mark all the relevant comments as replied.
Another possible line of future development is to also add links in the post comments section to let authors mark comments from post pages.

Response Tracker

Response Tracker lets bloggers track comments on posts by marking them as todo, replied, or ignored, in the Comments Administration page.

aviplugins.com

Use this plugin to create your very own customer support system. Let customers of your site to generate a support ticket whenever they require assistance from you, and you will be able to solve their issues by posting replies to the tickets. The customers will get email notifications when you post a reply message to the ticket.
<ul>
<li>Registered Users / Customers can create support tickets.</li>
<li>Customers can search tickets from tickets list.</li>
<li>Admin can reply on support tickets from admin panel.</li>
<li>Files can be attached to the reply messages. Supported files that can be uploaded are jpg, jpeg, png, gif, doc, docx, pdf, zip ( Multiple files can be attached in the <a href="https://www.aviplugins.com/wp-support-pro/" rel="nofollow ugc">PRO</a> version with option to select which type of files can be uploaded. )</li>
<li>Ticket can be marked as Open / Closed / Resolved from admin panel. If a customer post a reply in the Resolved ticket the status of the ticket will be changed to Open.</li>
</ul>
<h4>Usage Shortcodes</h4>
<ul>
<li>[create_support] to display cretate new suppor ticket form.</li>
<li>[ticket] to display tickets created by logged in user.</li>
<li>[ticket_search] to display ticket search form.</li>
</ul>
<h4>WP Support (PRO)</h4>
There is a PRO version of this plugin that supports additional features. You can get it <a href="https://www.aviplugins.com/wp-support-pro/" rel="nofollow ugc">here</a> in USD 2.00
<ul>
<li>Administrators can post replies by logging in to admin panel. Additionally a new user role Agent will be created. Administraton can assign this role to the support agents so that they can login to the admin panel and reply to the support tickets. Agents will have limited access (Only Support Ticket Section) of the admin panel.</li>
<li>Multiple files can be attached with new tickets and ticket replies.</li>
<li>Create Custom Fields in the ticket form.</li>
<li>Create Support Ticket (Widget).</li>
<li>Support Ticket List (Widget). To list recent/ specific tickets in the widget area.</li>
<li>Additional file types are supported in the PRO version. Set supported file types from admin panel.</li>
<li>Manage email contents from admin panel. Emails that are fired when a new ticket is created or admin posts a reply.</li>
<li>Option to list all support tickets submitted by users. So that visitors can view tickets and replies.</li>
<li>Set custom name for the administrator.</li>
<li>Advanced ticket search.</li>
</ul>
<blockquote>
Post your plugin related queries at <a href="https://www.aviplugins.com/support.php" rel="nofollow ugc">https://www.aviplugins.com/support.php</a>
</blockquote>

WP Support Ticket

This is a easy to use user support plugin. :)



User Support Solution.

This is best and very simple plugin for support management. thanks.

AWESOMEEEE!!!!

User support plugin. Registered users will be able to create/ reply support tickets. Admin can reply on the tickets from admin panel.

Response Tracker vs WP Support Ticket