seontechnologies

<p>If the SEON extension is enabled every order will be processed by SEON Fraud API, collecting all relevant information about the transaction, the customer and the device that the transaction was made from. Within less than 1 second, you receive a transparent decision wheather the transaction was fraudulent or not. This classification and scoring is automatically integrated into your sales order grid. For information about our APIs, visit our website: https://seon.io/products/</p>
<h4>Main features</h4>
<ul>
<li>Transaction Monitoring: logins, signups, deposits, withdrawals</li>
<li>User Management: blacklisting, whitelisting, investigation</li>
<li>Real-time scoring: behavioral recognition, automatic filtering, velocity, machine Learning, </li>
<li>Analysis: dashboard, generate reports, export reports</li>
</ul>
<span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/95m-U43nOgM?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span>
<h3>Why use SEON?</h3>
<h4>Data enrichment</h4>
<p>During a transaction the customers’ data are enriched by the SEON engine from wide-ranging open and social sources to provide a 360 degree view about the online users and transactions. SEON provides the most accurate and insightful e-mail address investigation that exists on the market by applying deep social media profiling and domain verification tools.</p>
<h4>Decline fraudulent transactions and grow your sales</h4>
<p>Online businesses are faced with fraudulent transactions on a day-to-day basis. Stolen credentials are easily obtained by fraudsters in order to conduct payment fraud. Our platform helps to mitigate the losses due to friendly fraud, stolen credit card purchases or any kind kind of online payments. We make sure that the losses are minimised and the conversion rates are maximised.</p>
<h4>Prevent abusers from taking advantage of your reward/loyalty programs</h4>
<p>Multi-accounting, promo abuse, fake contents and users are major problems across several high risk online industries. Users take advantage of promotions multiple times with numerous accounts and therefore abuse the terms of the merchant. The SEON risk platform enables merchants to easily mitigate the risk of such dishonest activities by monitoring the user-base and activities in real time.</p>
<h4>Know every detail about your clients and make better decisions</h4>
<p>The SEON risk engine enables online businesses to gain a better overview of the user-base. Our modules can provide useful additional information to the identity profile of a client. The different social media presences, device, phone number and IP related information can help make better business related decision throughout customer identification.</p>


SEON for WooCommerce

SEON is an API-based fraud management solution helping merchants and payment providers radically reduce fraud loss. This extension connects your Wooco …

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<p><strong>CODShield AI</strong> helps WooCommerce stores reduce fake Cash on Delivery (COD) orders and RTO losses. It can verify suspicious orders over <strong>WhatsApp</strong> (free, single built-in message) and optionally via <strong>Voice IVR calls</strong> (PRO). You also get an <strong>Analytics</strong> area to track confirmations, risk distribution, and performance over time, plus an <strong>Orders Details</strong> table with filters and CSV export.</p>
<blockquote>
<p><strong>Note:</strong> “WhatsApp” is a trademark of Meta Platforms, Inc. This plugin is not affiliated with or endorsed by WhatsApp/Meta.</p>
</blockquote>
<h3>Key Features</h3>
<ul>
<li>
<p><strong>Cash On Delivery Fraud Shield – Powered by AI</strong></p>
<ul>
<li>Basic risk checks in free plugin; works with your COD flow.</li>
<li>Auto-hold or flag risky COD orders before fulfillment.</li>
<li>Clear audit trail via WooCommerce order notes.</li>
</ul>
</li>
<li>
<p><strong>WhatsApp Order Confirmation</strong></p>
<ul>
<li>Sends a message after order creation with <strong>Confirm</strong> / <strong>Cancel</strong> links.</li>
<li>Uses a <strong>single built-in message</strong> (no custom/multi templates in this version).</li>
<li>Order status/notes update automatically on customer action.</li>
</ul>
</li>
<li>
<p><strong>Voice IVR Order Confirmation (PRO)</strong></p>
<ul>
<li>Automated phone call asks the buyer to confirm/cancel via keypad.</li>
<li>Real-time callback updates the WooCommerce order.</li>
</ul>
</li>
<li>
<p><strong>Analytics Dashboard</strong></p>
<ul>
<li><strong>Orders & Revenue Trend</strong> bar chart.</li>
<li><strong>Fraud Risk Distribution</strong> donut (Legitimate, Low/Medium/High risk, Blocked).</li>
<li><strong>WhatsApp & Confirmation Analytics</strong> cards (messages sent, confirmed, not confirmed, fraud detected/reported).</li>
<li>Date range selector and quick “7 Days” preset.</li>
</ul>
</li>
<li>
<p><strong>Orders Details</strong></p>
<ul>
<li>Search bar + filters (Status, WhatsApp, Voice Calls, Scores, Orders).</li>
<li>Columns: Order #, Date, Customer, Status, Total, WhatsApp, Voice Call, Fraud Score, Admin Reported.</li>
<li><strong>Export Orders</strong> to CSV.</li>
</ul>
</li>
<li>
<p><strong>License & Store</strong></p>
<ul>
<li>Enter license key and store ID; see active/expired status and time remaining.</li>
</ul>
</li>
<li>
<p><strong>Modules (Add-ons)</strong></p>
<ul>
<li>Manage installed modules and browse extensions (if enabled in your account).</li>
</ul>
</li>
</ul>
<h3>How It Works</h3>
<ol>
<li>Customer places a <strong>COD</strong> order.</li>
<li>Plugin runs risk checks and, when required:
<ul>
<li><strong>Free:</strong> sends WhatsApp confirmation (single built-in message).</li>
<li><strong>PRO:</strong> may trigger a Voice IVR call if messages fail or are ignored.</li>
</ul>
</li>
<li>Customer confirms/cancels; the plugin updates order notes/status accordingly.</li>
<li>View overall performance in <strong>Analytics</strong> and drill into <strong>Orders Details</strong>.</li>
</ol>
<h3>Free vs PRO</h3>
<ul>
<li><strong>Free</strong>: AI-gated COD checks, WhatsApp confirmation (single built-in message), order notes, Analytics (trends, risk distribution), Orders Details with filters + CSV export, License screen.</li>
<li><strong>PRO</strong>: Adds <strong>Voice IVR confirmation</strong> and advanced options controlled by your CODShield AI account.</li>
</ul>
<h3>Usage</h3>
<ul>
<li><strong>WhatsApp Message</strong>: One built-in template that includes order reference + your store/site name, with <strong>Confirm</strong> / <strong>Cancel</strong> links. (Custom or multiple templates are <strong>not available</strong> yet.)</li>
<li><strong>Recommended flow</strong>: Keep new COD orders <strong>On hold</strong> until confirmed; move to <strong>Processing</strong> after confirmation.</li>
</ul>
<h3>Privacy</h3>
<p>This plugin can connect to an external service (your configured CODShield AI backend / messaging or IVR provider) to perform AI risk checks, send WhatsApp messages, and/or place IVR calls.<br />
<strong>Data potentially transmitted:</strong> order ID, order total, COD/payment method, customer name, phone number, and confirmation URLs.<br />
<strong>Purpose:</strong> verify buyer intent and reduce COD fraud/RTO.<br />
<strong>Retention:</strong> depends on your provider; review their policy.<br />
<strong>Consent:</strong> disclose verification via WhatsApp/IVR in your store policies and ensure a lawful basis for processing phone numbers for fraud prevention.</p>
<h3>External Services</h3>
<ul>
<li><strong>CODShield AI Cloud / Messaging & IVR Provider</strong> – used for risk scoring, WhatsApp delivery, and IVR calls when enabled. You control the endpoint/keys in plugin settings.</li>
</ul>
<h3>Support</h3>
<ul>
<li>Use the <strong>Support</strong> tab on the plugin page for community help.</li>
<li>PRO license/account issues: contact your CODShield AI support channel.</li>
</ul>


CODShield AI – Cash on Delivery (COD) Fraud Shield

Prevent fake COD orders with WhatsApp confirmations, fraud checks, and smart automation to reduce RTO and cancellations.

SEON for WooCommerce vs CODShield AI – Cash on Delivery (COD) Fraud Shield