setglobal

<p><strong>SetChat</strong> is a modern, multi-tenant live chat solution that integrates seamlessly with your WordPress site.</p>
<h4>Features</h4>
<ul>
<li><strong>One-click setup</strong> — Paste your API key and the widget appears</li>
<li><strong>Multilingual admin</strong> — French, English, and German admin interface (more to come)</li>
<li><strong>WordPress user sync</strong> — Automatically identify logged-in users by name and email</li>
<li><strong>WooCommerce integration</strong> — Sync customer data and cart info to help agents faster</li>
<li><strong>WooCommerce one-click connect</strong> — Link your store to SetChat for order tracking without manual REST API key copy-paste (optional; read-only key)</li>
<li><strong>Page visibility control</strong> — Hide the widget on specific pages with wildcard support</li>
<li><strong>Position control</strong> — Place the widget bottom-right or bottom-left</li>
<li><strong>Language override</strong> — Force a widget language or auto-detect from the visitor’s browser</li>
<li><strong>Enable/disable toggle</strong> — Temporarily deactivate without losing configuration</li>
</ul>
<h4>Prerequisites</h4>
<p>An active <a href="https://setchat.co" rel="nofollow ugc">SetChat</a> account with an API key.</p>
<h4>Third-Party Services</h4>
<p>This plugin connects to the <strong>SetChat</strong> external service to provide live chat functionality. The following external requests are made:</p>
<ol>
<li><strong>Widget script</strong> — The plugin loads a JavaScript file from <code>https://widget.setchat.co/setchat.iife.js</code>. This script renders the chat widget on your website.</li>
<li><strong>Chat API</strong> — The widget communicates with <code>https://api.setchat.co</code> via WebSocket and HTTPS to send and receive chat messages in real time.</li>
</ol>
<p>These connections are essential for the plugin to function. No data is sent unless the plugin is enabled and an API key is configured.</p>
<p><strong>When “Sync logged-in users” is enabled</strong>, the logged-in user’s display name and email address are passed to the widget via HTML data attributes. This data is transmitted to the SetChat API when a chat conversation is started.</p>
<p><strong>When “WooCommerce sync” is enabled</strong>, WooCommerce customer information (name, email, phone, company) and cart summary (item count, total, currency) are also transmitted.</p>
<ul>
<li>SetChat website: <a href="https://setchat.co" rel="nofollow ugc">https://setchat.co</a></li>
<li>Terms of Service: <a href="https://setchat.co/terms" rel="nofollow ugc">https://setchat.co/terms</a></li>
<li>Privacy Policy: <a href="https://setchat.co/privacy" rel="nofollow ugc">https://setchat.co/privacy</a></li>
</ul>
<h3>Privacy Policy</h3>
<p>SetChat processes personal data (visitor messages, optionally name and email) on behalf of the site operator. Data is stored on servers in Frankfurt, Germany (EU) and is subject to the General Data Protection Regulation (GDPR).</p>
<p>Site operators are data controllers and should update their privacy policy to disclose the use of SetChat for live chat. SetChat acts as a data processor.</p>
<p>For more details, see <a href="https://setchat.co/privacy" rel="nofollow ugc">SetChat Privacy Policy</a>.</p>
<h3>1.3.0</h3>
<p>New: WooCommerce one-click connection to SetChat for order tracking; Plugin Check compatibility (no manual <code>load_plugin_textdomain</code>); PHPCS-friendly DB access for API keys; updated FR/DE strings.</p>
<h3>1.2.9</h3>
<p>Improved: Added notification smoke-test button, notification health badge, and onboarding KPI event tracking in <code>Settings > SetChat</code>.</p>
<h3>1.2.8</h3>
<p>Improved: Checklist in <code>Settings > SetChat</code> now aligns with dashboard onboarding “done” signals (site + live test + notifications) to maximize trial conversion.</p>
<h3>1.2.7</h3>
<p>Improved: Gutenberg block icon + removed duplicate CSS class field.</p>
<h4>1.2.6</h4>
<p>Improved: Activation checklist in <code>Settings > SetChat</code> (KB/flows/pre-chat readiness) + auto-diagnose.</p>
<h4>1.2.5</h4>
<p>Improved: Gutenberg block editor UI (InspectorControls) for button text and CSS class.</p>
<h4>1.2.4</h4>
<p>Improved: Widget colors customization + Gutenberg block <code>[setchat/chat]</code> for one-click widget opening.</p>
<h4>1.2.3</h4>
<p>Maintenance release: compatibility, compliance and UX improvements. Recommended for all users.</p>
<h4>1.2.0</h4>
<p>Security hardening: sanitized all inputs, whitelist validation, proper script enqueuing. Recommended for all users.</p>


SetChat

Add a professional live chat to your WordPress site. FAQ chatbot, conversational flows, ticketing and more.

engagebay

<p><strong>EngageBay Live Chat Support</strong> helps you connect with your website visitors instantly.<br />
Add a powerful live chat widget to your WordPress site and provide <strong>real-time customer support</strong> to boost engagement and capture more leads.</p>
<h3>🌟 Why Businesses Use EngageBay Live Chat</h3>
<ul>
<li>💬 Communicate with visitors in <strong>real time</strong></li>
<li>🛤️ Track the entire <strong>customer journey</strong> in one place</li>
<li>📢 Send <strong>proactive messages</strong> to invite visitors to chat</li>
<li>📑 Access detailed <strong>chat transcripts</strong> for insights</li>
<li>🤝 Build trust and enhance your <strong>brand reputation</strong></li>
<li>👥 Provide agents with full <strong>customer information</strong> during chats</li>
<li>⭐ Collect <strong>customer feedback</strong> after each session</li>
<li>👨‍👩‍👧 Collaborate as a <strong>team</strong> for quick solutions</li>
<li>📊 Measure performance with in-depth <strong>reports & analytics</strong></li>
<li>🤖 Use the upcoming <strong>chatbot feature</strong> for automated engagement</li>
</ul>
<h3>🔑 Key Features</h3>
<ul>
<li>🖥️ Install the chat widget on <strong>unlimited websites</strong> at no extra cost</li>
<li>🎨 Fully <strong>customize the chat widget</strong> to match your brand style</li>
<li>⌨️ Create <strong>shortcuts</strong> for common replies to save time</li>
<li>🔄 Seamlessly <strong>transfer chats</strong> between agents</li>
<li>👀 Track visitors as they browse your site for <strong>context-based support</strong></li>
<li>📧 Send <strong>chat transcripts via email</strong> once sessions end</li>
</ul>
<h3>Why Choose EngageBay Live Chat Support?</h3>
<p>Unlike generic chat plugins, EngageBay combines <strong>live chat + CRM + helpdesk</strong> into a single powerful platform. That means every chat becomes a potential lead or support ticket automatically.</p>


EngageBay Live Chat Support

Add real-time live chat support to your WordPress site with EngageBay. Connect instantly with visitors, boost engagement, and grow your business.

SetChat vs EngageBay Live Chat Support