setglobal

<p><strong>SetChat</strong> is a modern, multi-tenant live chat solution that integrates seamlessly with your WordPress site.</p>
<h4>Features</h4>
<ul>
<li><strong>One-click setup</strong> — Paste your API key and the widget appears</li>
<li><strong>Multilingual admin</strong> — French, English, and German admin interface (more to come)</li>
<li><strong>WordPress user sync</strong> — Automatically identify logged-in users by name and email</li>
<li><strong>WooCommerce integration</strong> — Sync customer data and cart info to help agents faster</li>
<li><strong>Page visibility control</strong> — Hide the widget on specific pages with wildcard support</li>
<li><strong>Position control</strong> — Place the widget bottom-right or bottom-left</li>
<li><strong>Language override</strong> — Force a widget language or auto-detect from the visitor’s browser</li>
<li><strong>Enable/disable toggle</strong> — Temporarily deactivate without losing configuration</li>
</ul>
<h4>Prerequisites</h4>
<p>An active <a href="https://setchat.co" rel="nofollow ugc">SetChat</a> account with an API key.</p>
<h4>Third-Party Services</h4>
<p>This plugin connects to the <strong>SetChat</strong> external service to provide live chat functionality. The following external requests are made:</p>
<ol>
<li><strong>Widget script</strong> — The plugin loads a JavaScript file from <code>https://widget.setchat.co/setchat.iife.js</code>. This script renders the chat widget on your website.</li>
<li><strong>Chat API</strong> — The widget communicates with <code>https://api.setchat.co</code> via WebSocket and HTTPS to send and receive chat messages in real time.</li>
</ol>
<p>These connections are essential for the plugin to function. No data is sent unless the plugin is enabled and an API key is configured.</p>
<p><strong>When “Sync logged-in users” is enabled</strong>, the logged-in user’s display name and email address are passed to the widget via HTML data attributes. This data is transmitted to the SetChat API when a chat conversation is started.</p>
<p><strong>When “WooCommerce sync” is enabled</strong>, WooCommerce customer information (name, email, phone, company) and cart summary (item count, total, currency) are also transmitted.</p>
<ul>
<li>SetChat website: <a href="https://setchat.co" rel="nofollow ugc">https://setchat.co</a></li>
<li>Terms of Service: <a href="https://setchat.co/terms" rel="nofollow ugc">https://setchat.co/terms</a></li>
<li>Privacy Policy: <a href="https://setchat.co/privacy" rel="nofollow ugc">https://setchat.co/privacy</a></li>
</ul>
<h3>Privacy Policy</h3>
<p>SetChat processes personal data (visitor messages, optionally name and email) on behalf of the site operator. Data is stored on servers in Frankfurt, Germany (EU) and is subject to the General Data Protection Regulation (GDPR).</p>
<p>Site operators are data controllers and should update their privacy policy to disclose the use of SetChat for live chat. SetChat acts as a data processor.</p>
<p>For more details, see <a href="https://setchat.co/privacy" rel="nofollow ugc">SetChat Privacy Policy</a>.</p>
<h3>1.2.9</h3>
<p>Improved: Added notification smoke-test button, notification health badge, and onboarding KPI event tracking in <code>Settings > SetChat</code>.</p>
<h3>1.2.8</h3>
<p>Improved: Checklist in <code>Settings > SetChat</code> now aligns with dashboard onboarding “done” signals (site + live test + notifications) to maximize trial conversion.</p>
<h3>1.2.7</h3>
<p>Improved: Gutenberg block icon + removed duplicate CSS class field.</p>
<h4>1.2.6</h4>
<p>Improved: Activation checklist in <code>Settings > SetChat</code> (KB/flows/pre-chat readiness) + auto-diagnose.</p>
<h4>1.2.5</h4>
<p>Improved: Gutenberg block editor UI (InspectorControls) for button text and CSS class.</p>
<h4>1.2.4</h4>
<p>Improved: Widget colors customization + Gutenberg block <code>[setchat/chat]</code> for one-click widget opening.</p>
<h4>1.2.3</h4>
<p>Maintenance release: compatibility, compliance and UX improvements. Recommended for all users.</p>
<h4>1.2.0</h4>
<p>Security hardening: sanitized all inputs, whitelist validation, proper script enqueuing. Recommended for all users.</p>


SetChat

Add a professional live chat to your WordPress site. FAQ chatbot, conversational flows, ticketing and more.

Rahi Saiful

WPCommerz

Darklup

Shahin Salehiin

Hive Support

<p>Improve your WordPress customer support with Hive Support – a simple, user-friendly helpdesk and live chat plugin designed to make support tasks easier and more efficient.</p>
<p>✨ Boost engagement with Hive Support’s AI chatbot, instantly responding to every customer.</p>
<p>🎫 With a reliable ticket system, easily manage and organize support tasks, reducing confusion and boosting efficiency across your team.</p>
<p>With Hive Support’s live chat, enjoy real-time conversations that build stronger customer connections. Automate tasks with customizable triggers to update your workflow and speed up response times.</p>
<p>Get real-time insights with agent reports and quickly resolve common queries using canned responses. Stay connected with customers and create a support experience that’s efficient, reliable, and ready for the future.</p>
<span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/xwEf0D0Yjuk?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span>
<p><a href="https://gethivesupport.com" rel="nofollow ugc">🚀 <strong>Get Pro</strong></a>  | <a href="https://gethivesupport.com/docs/" rel="nofollow ugc"><strong>Docs</strong></a> </p>
<h3> ✴️ Hive Supports Key Features </h3>
<p>✅  <strong>Ticket Management System (Free) – </strong> Manage unlimited tickets, agents, and customers with customizable filters and statuses.</p>
<p>✅  <strong>Smart AI-Based Chatbot (Pro) – </strong> Offer 24/7 support with ChatGPT integration, prompt-based AI training, fine-tuning, and preset questions for quick replies.</p>
<p>✅  <strong> Business Inbox (Free) – </strong> Create and customize multiple support mailboxes. (Web-based and Email Based)</p>
<p>✅  <strong> Live Chat (Pro) – </strong> Enable or disable live chat on any page and customize the chat widget’s text and appearance</p>
<p>✅  <strong> Agent Activity Tracking (Free) – </strong> Monitor all activities and agent performance reports in one interface to ensure team productivity and efficient support.</p>
<h4> More Features of Hive Support </h4>
<ol>
<li><strong>Manage Support Agents (Free) – </strong> Easily add, edit, and manage support agents with customizable permissions. Track their performance through detailed reports and assign tasks efficiently. Update or remove agent information whenever needed.</li>
<li><strong>Ticket Reports (Free) – </strong> Access detailed reports to optimize your customer support system. View detailed stats on tickets and agent activities. Analyze all ticket data to improve customer support ticket system efficiency.</li>
<li><strong>Email Notifications (Free) – </strong> Send customizable email notifications to customers and agents, including subject and body text.</li>
<li><strong>Response Templates (Pro) – </strong> Create pre-made reply templates for common customer inquiries, allowing your support team to respond quickly and consistently. Manage and customize templates easily, and insert them with a single click to streamline responses.</li>
<li><strong>Automation Trigger (Pro) – </strong> Automate responses to routine inquiries using customizable templates, allowing your team to focus on more complex issues. Create unlimited automation triggers with IDs and titles for different tasks, and use events, conditions, and actions to streamline ticket management.</li>
<li><strong>Custom Ticket Fields (Pro) – </strong> Customize ticket forms with fields like text, number, dropdown, radio, and checkbox to capture necessary details. Add options to each field to suit your needs.</li>
<li><strong>Agent Performance Reports (Pro) – </strong>Track agent performance with reports on opened, closed, and assigned tickets to improve decision-making and productivity.</li>
<li><strong> Integration Capabilities (Pro) – </strong> Hive Support is now fully integrated with Telegram, Slack, Discord, and WhatsApp. Also, you can integrate with WooCommerce, CRM, and LMS platforms.</li>
</ol>
<h3>🛡️ GDPR Compliant Helpdesk</h3>
<p>Hive Support is a WordPress self-hosted helpdesk, that gives you full control and ownership of your data with no reliance on external SaaS. Stay secure and GDPR-compliant.</p>
<h3>📌 Why Choose the Hive Support Plugin for your WordPress Website?</h3>
<h4>⏳ Improved Response Time</h4>
<p>Hive Support automates tasks like responses, ticket prioritization, and workflows to reduce response times and resolve issues faster.</p>
<h4>📑 All-inclusive Analytics and Reporting</h4>
<p>Gain insights into common issues, response times, and customer satisfaction to improve your support services.</p>
<h4>🛡️ Better User Experience</h4>
<p>Hive Support improves user experience with easy access to live chat, AI chatbot, FAQ, and support tickets, ensuring smooth interactions.</p>
<h4>🔗 Integration with Other Tools</h4>
<p>Hive Support integrates with popular tools like Telegram, Slack, Discord, and WhatsApp, elevating your customer support system’s capability.</p>
<p><strong>📍 Useful Guide for Integrations:</strong></p>
<ul>
<li><a href="https://gethivesupport.com/docs/telegram-integration/" rel="nofollow ugc">Telegram Integration</a></li>
<li><a href="https://gethivesupport.com/docs/slack-integration/" rel="nofollow ugc">Slack Integration</a></li>
<li><a href="https://gethivesupport.com/docs/discord-integration/" rel="nofollow ugc">Discord Integration</a></li>
<li><a href="https://gethivesupport.com/docs/manage-your-tickets-using-whatsapp-with-hive-support/" rel="nofollow ugc">WhatsApp Integration</a></li>
</ul>
<h4>⚙️ How to Use Hive Support on your WordPress Site</h4>
<p>We have complete documentation for installing Hive Support on any WordPress website. Follow the tutorial – 👉 <a href="https://gethivesupport.com/docs/getting-started-with-hive-support/" rel="nofollow ugc"> How to Install the Hive Support.</a> </p>
<h3>🎉 Other Plugins from WPCommerz</h3>
<p>We offer a range of essential plugins to help you grow your WooCommerce business more efficiently.</p>
<p>✳️ <a href="https://wordpress.org/plugins/guidant/" rel="ugc"><strong>WP Guidant:</strong></a> Use WP Guidant to create multi-step guided selling processes and increase conversion rates effortlessly.</p>
<p>✳️ <a href="https://wordpress.org/plugins/darklup-lite-wp-dark-mode/" rel="ugc"><strong>Darklup:</strong></a> Transform your site with Darklup’s smart dark mode, delivering a sleek and user-friendly experience.
</p>
<p>✳️ <a href="https://wordpress.org/plugins/wceazy/" rel="ugc"><strong>wcEazy:</strong></a> Boost sales and update your store with wcEazy’s all-in-one solution and powerful modules.
</p>
<p><strong>❤️ Loved Hive Support?</strong></p>
<ul>
<li>Join our <a href="https://www.facebook.com/groups/wpcommerz" rel="nofollow ugc">Facebook Group</a></li>
<li>Learn from our tutorials on <a href="https://www.youtube.com/@wpcommerz8042" rel="nofollow ugc">Youtube Channel</a></li>
<li>Or rate Darklup on <a href="https://wordpress.org/plugins/hive-support/#reviews" rel="ugc">WordPress</a></li>
</ul>
<h3>Privacy Policy</h3>
<p>Hive Support uses <a href="https://appsero.com" rel="nofollow ugc">Appsero</a> SDK to collect some telemetry data upon user’s confirmation. This helps us to troubleshoot problems faster & make product improvements.</p>
<p>Appsero SDK <strong>does not gather any data by default.</strong> The SDK only starts gathering basic telemetry data <strong>when a user allows it via the admin notice</strong>. We collect the data to ensure a great user experience for all our users.</p>
<p>Integrating Appsero SDK <strong>DOES NOT IMMEDIATELY</strong> start gathering data, <strong>without confirmation from users in any case.</strong></p>
<p>Learn more about how <a href="https://appsero.com/privacy-policy/" rel="nofollow ugc">Appsero collects and uses this data</a>.</p>


Hive Support | AI-Powered Help Desk, Live Chat and Chatbot


I've been using the Hive Support plugin for a while now, and I must say, it's an incredible solution for managing customer queries efficiently. It integrates seamlessly into WordPress, making it easy to set up and use.🔹 Key Features I Love:



✔️ User-Friendly Interface – The ticketing system is simple and intuitive, both for admins and customers.✔️ Efficient Ticket Management – Organizing and tracking support requests is smooth, ensuring no query goes unanswered.✔️ Email Notifications – Automatic email updates keep users informed about their ticket status.✔️ Customizable Settings – The flexibility in configuring the plugin to fit my workflow is a big plus.


Excellent Support Ticket System for WordPress!

The All-In-One Help Desk, Live Chat & AI Chat Bot Plugin for WordPress.

SetChat vs Hive Support | AI-Powered Help Desk, Live Chat and Chatbot