setglobal

<p><strong>SetChat</strong> is a modern, multi-tenant live chat solution that integrates seamlessly with your WordPress site.</p>
<h4>Features</h4>
<ul>
<li><strong>One-click setup</strong> — Paste your API key and the widget appears</li>
<li><strong>Multilingual admin</strong> — French, English, and German admin interface (more to come)</li>
<li><strong>WordPress user sync</strong> — Automatically identify logged-in users by name and email</li>
<li><strong>WooCommerce integration</strong> — Sync customer data and cart info to help agents faster</li>
<li><strong>Page visibility control</strong> — Hide the widget on specific pages with wildcard support</li>
<li><strong>Position control</strong> — Place the widget bottom-right or bottom-left</li>
<li><strong>Language override</strong> — Force a widget language or auto-detect from the visitor’s browser</li>
<li><strong>Enable/disable toggle</strong> — Temporarily deactivate without losing configuration</li>
</ul>
<h4>Prerequisites</h4>
<p>An active <a href="https://setchat.co" rel="nofollow ugc">SetChat</a> account with an API key.</p>
<h4>Third-Party Services</h4>
<p>This plugin connects to the <strong>SetChat</strong> external service to provide live chat functionality. The following external requests are made:</p>
<ol>
<li><strong>Widget script</strong> — The plugin loads a JavaScript file from <code>https://widget.setchat.co/setchat.iife.js</code>. This script renders the chat widget on your website.</li>
<li><strong>Chat API</strong> — The widget communicates with <code>https://api.setchat.co</code> via WebSocket and HTTPS to send and receive chat messages in real time.</li>
</ol>
<p>These connections are essential for the plugin to function. No data is sent unless the plugin is enabled and an API key is configured.</p>
<p><strong>When “Sync logged-in users” is enabled</strong>, the logged-in user’s display name and email address are passed to the widget via HTML data attributes. This data is transmitted to the SetChat API when a chat conversation is started.</p>
<p><strong>When “WooCommerce sync” is enabled</strong>, WooCommerce customer information (name, email, phone, company) and cart summary (item count, total, currency) are also transmitted.</p>
<ul>
<li>SetChat website: <a href="https://setchat.co" rel="nofollow ugc">https://setchat.co</a></li>
<li>Terms of Service: <a href="https://setchat.co/terms" rel="nofollow ugc">https://setchat.co/terms</a></li>
<li>Privacy Policy: <a href="https://setchat.co/privacy" rel="nofollow ugc">https://setchat.co/privacy</a></li>
</ul>
<h3>Privacy Policy</h3>
<p>SetChat processes personal data (visitor messages, optionally name and email) on behalf of the site operator. Data is stored on servers in Frankfurt, Germany (EU) and is subject to the General Data Protection Regulation (GDPR).</p>
<p>Site operators are data controllers and should update their privacy policy to disclose the use of SetChat for live chat. SetChat acts as a data processor.</p>
<p>For more details, see <a href="https://setchat.co/privacy" rel="nofollow ugc">SetChat Privacy Policy</a>.</p>
<h3>1.2.9</h3>
<p>Improved: Added notification smoke-test button, notification health badge, and onboarding KPI event tracking in <code>Settings > SetChat</code>.</p>
<h3>1.2.8</h3>
<p>Improved: Checklist in <code>Settings > SetChat</code> now aligns with dashboard onboarding “done” signals (site + live test + notifications) to maximize trial conversion.</p>
<h3>1.2.7</h3>
<p>Improved: Gutenberg block icon + removed duplicate CSS class field.</p>
<h4>1.2.6</h4>
<p>Improved: Activation checklist in <code>Settings > SetChat</code> (KB/flows/pre-chat readiness) + auto-diagnose.</p>
<h4>1.2.5</h4>
<p>Improved: Gutenberg block editor UI (InspectorControls) for button text and CSS class.</p>
<h4>1.2.4</h4>
<p>Improved: Widget colors customization + Gutenberg block <code>[setchat/chat]</code> for one-click widget opening.</p>
<h4>1.2.3</h4>
<p>Maintenance release: compatibility, compliance and UX improvements. Recommended for all users.</p>
<h4>1.2.0</h4>
<p>Security hardening: sanitized all inputs, whitelist validation, proper script enqueuing. Recommended for all users.</p>


SetChat

Add a professional live chat to your WordPress site. FAQ chatbot, conversational flows, ticketing and more.

Devashish Mamgain

<p>Support your customers 24/7 in more than 100 languages with Kommunicate AI agent and Live Chat solution</p>
<p>Kommunicate is an AI-first customer service automation platform for small and medium-sized businesses. Kommunicate AI agents help businesses automate up to 80% of repetitive queries while providing the option to escalate complex queries to support agents via live chat, based on query type and team.</p>
<p>Businesses can automate lead capture, refunds, delivery status checks, and FAQs, boosting customer satisfaction without losing the human touch. The platform also enables tracking of AI agent and support agent performance, offering key insights such as average resolution time, first response time, CSAT, and more.</p>
<span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/fYvrB6XX5UA?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span>
<p><strong>Why You Should Use Kommunicate AI Agent</strong></p>
<ul>
<li>Instantly answer repetitive queries with accuracy 24/7.</li>
<li>Train Kommunicate AI agent on your WordPress website content with just one click.</li>
<li>Provide assistance in more than 100 languages for your global visitors.</li>
<li>Kommunicate is secured with certifications like SOC 2 Type 2, GDPR, ISO 27001, and HIPAA.</li>
<li>AI Assist for live agents supporting chat with features like AI Summary, dynamic translations, AI Insights, fetching answers from company knowledge base, answer suggestions, and more.</li>
<li>Customize the chat widget according to your brand colors with your brand logo, so it looks like part of your website.</li>
<li>Make Kommunicate AI agent for customer service live on your website in less than a minute.</li>
<li>Maintain your brand tone by training the AI agent to respond the way you want.</li>
<li>View all your queries from the AI agent in a common dashboard for review.</li>
<li>Route every conversation to the right agent with the department feature.</li>
<li>Integrate Kommunicate AI agent with your WhatsApp Business, Instagram, Telegram, Viber, and email support, and bring all conversations to one place for better collaboration.</li>
</ul>
<p><strong>Language Version</strong></p>
<p>Kommunicate AI Agent for WordPress supports more than 100 languages so that you can support your global customers.</p>
<p>Languages supported:</p>
<ul>
<li>English</li>
<li>French / Français</li>
<li>Spanish / Español</li>
<li>Italian / Italiano</li>
<li>German / Deutsch</li>
<li>Swedish / Svenska</li>
<li>Portuguese / Português</li>
<li>Hindi / हिन्दी</li>
<li>Arabic / العربية</li>
<li>Polish / Polski</li>
<li>Chinese / 中文 (Zhōngwén), 汉语, 漢語</li>
<li>Danish / Dansk</li>
<li>Dutch / Nederlands</li>
<li>Hebrew / עברית</li>
<li>Japanese / 日本語</li>
<li>Korean / 한국어</li>
<li>Persian / فارسی (also listed as Farsi)</li>
<li>Romanian / Română</li>
<li>Russian / Русский</li>
<li>Turkish / Türkçe</li>
<li>Armenian / Հայերեն</li>
<li>Bengali / বাংলা</li>
<li>Basque / Euskara</li>
<li>Catalan / Català</li>
<li>Czech / Čeština</li>
<li>Finnish / Suomi</li>
<li>Galician / Galego</li>
<li>Greek / Ελληνικά</li>
<li>Hungarian / Magyar</li>
<li>Indonesian / Bahasa Indonesia</li>
<li>Irish / Gaeilge</li>
<li>Lithuanian / Lietuvių</li>
<li>Malay / Bahasa Melayu</li>
<li>Nepali / नेपाली</li>
<li>Norwegian (Bokmål) / Norsk (Bokmål)</li>
<li>Norwegian / Norsk</li>
<li>Serbian / Српски</li>
<li>Slovene / Slovenščina</li>
<li>Tagalog / Tagalog</li>
<li>Tamil / தமிழ்</li>
<li>Thai / ไทย</li>
<li>Ukrainian / Українська</li>
<li>Afrikaans / Afrikaans</li>
<li>Albanian / Shqip</li>
<li>Aragonese / Aragonés</li>
<li>Asturian / Asturianu</li>
<li>Azerbaijani / Azərbaycan dili</li>
<li>Bashkir / Башҡорт</li>
<li>Bavarian / Boarisch</li>
<li>Belarusian / Беларуская</li>
<li>Bishnupriya Manipuri / विष्णुप्रिया मणिपुरी</li>
<li>Bosnian / Bosanski</li>
<li>Breton / Brezhoneg</li>
<li>Bulgarian / Български</li>
<li>Burmese / မြန်မာဘာသာ</li>
<li>Cebuano / Cebuano</li>
<li>Chechen / Нохчийн мотт</li>
<li>Chuvash / Чӑваш чӗлхи</li>
<li>Croatian / Hrvatski</li>
<li>Estonian / Eesti</li>
<li>Georgian / ქართული</li>
<li>Gujarati / ગુજરાતી</li>
<li>Haitian / Kreyòl Ayisyen</li>
<li>Icelandic / Íslenska</li>
<li>Ido / Ido</li>
<li>Javanese / Basa Jawa</li>
<li>Kannada / ಕನ್ನಡ</li>
<li>Kazakh / Қазақша</li>
<li>Kirghiz / Кыргызча</li>
<li>Latin / Latina</li>
<li>Latvian / Latviešu</li>
<li>Lombard / Lumbard</li>
<li>Low Saxon / Nedersaksisch</li>
<li>Luxembourgish / Lëtzebuergesch</li>
<li>Macedonian / Македонски</li>
<li>Malagasy / Malagasy</li>
<li>Malayalam / മലയാളം</li>
<li>Marathi / मराठी</li>
<li>Minangkabau / Baso Minangkabau</li>
<li>Mongolian / Монгол</li>
<li>Newar / नेपाल भाषा</li>
<li>Norwegian (Nynorsk) / Norsk (Nynorsk)</li>
<li>Occitan / Occitan</li>
<li>Piedmontese / Piemontèis</li>
<li>Punjabi / ਪੰਜਾਬੀ</li>
<li>Scots / Scots</li>
<li>Serbo-Croatian / Srpskohrvatski</li>
<li>Sicilian / Sicilianu</li>
<li>Slovak / Slovenčina</li>
<li>South Azerbaijani / گونئی آذربایجان دیلی</li>
<li>Sundanese / Basa Sunda</li>
<li>Swahili / Kiswahili</li>
<li>Tajik / Тоҷикӣ</li>
<li>Tatar / Татарча</li>
<li>Telugu / తెలుగు</li>
<li>Urdu / اردو</li>
<li>Uzbek / Oʻzbekcha</li>
<li>Vietnamese / Tiếng Việt</li>
<li>Volapük / Volapük</li>
<li>Waray-Waray / Waray</li>
<li>Welsh / Cymraeg</li>
<li>West Frisian / Frysk</li>
<li>Western Punjabi / مغربی پنجابی</li>
<li>Yoruba / Yorùbá</li>
</ul>
<h3>Support</h3>
<p>For support, please contact by initiating <a href="https://www.kommunicate.io" rel="nofollow ugc">chat on our website</a> or reach out to <a href="mailto:support@kommunicate.io" rel="nofollow ugc">support@kommunicate.io</a>.</p>


Kommunicate – AI Agents and Live Chat for Customer Support

Support your customers 24/7 in more than 100 languages with Kommunicate AI agent and Live Chat solution

SetChat vs Kommunicate – AI Agents and Live Chat for Customer Support