setglobal

<p><strong>SetChat</strong> is a modern, multi-tenant live chat solution that integrates seamlessly with your WordPress site.</p>
<h4>Features</h4>
<ul>
<li><strong>One-click setup</strong> — Paste your API key and the widget appears</li>
<li><strong>Multilingual admin</strong> — French, English, and German admin interface (more to come)</li>
<li><strong>WordPress user sync</strong> — Automatically identify logged-in users by name and email</li>
<li><strong>WooCommerce integration</strong> — Sync customer data and cart info to help agents faster</li>
<li><strong>Page visibility control</strong> — Hide the widget on specific pages with wildcard support</li>
<li><strong>Position control</strong> — Place the widget bottom-right or bottom-left</li>
<li><strong>Language override</strong> — Force a widget language or auto-detect from the visitor’s browser</li>
<li><strong>Enable/disable toggle</strong> — Temporarily deactivate without losing configuration</li>
</ul>
<h4>Prerequisites</h4>
<p>An active <a href="https://setchat.co" rel="nofollow ugc">SetChat</a> account with an API key.</p>
<h4>Third-Party Services</h4>
<p>This plugin connects to the <strong>SetChat</strong> external service to provide live chat functionality. The following external requests are made:</p>
<ol>
<li><strong>Widget script</strong> — The plugin loads a JavaScript file from <code>https://widget.setchat.co/setchat.iife.js</code>. This script renders the chat widget on your website.</li>
<li><strong>Chat API</strong> — The widget communicates with <code>https://api.setchat.co</code> via WebSocket and HTTPS to send and receive chat messages in real time.</li>
</ol>
<p>These connections are essential for the plugin to function. No data is sent unless the plugin is enabled and an API key is configured.</p>
<p><strong>When “Sync logged-in users” is enabled</strong>, the logged-in user’s display name and email address are passed to the widget via HTML data attributes. This data is transmitted to the SetChat API when a chat conversation is started.</p>
<p><strong>When “WooCommerce sync” is enabled</strong>, WooCommerce customer information (name, email, phone, company) and cart summary (item count, total, currency) are also transmitted.</p>
<ul>
<li>SetChat website: <a href="https://setchat.co" rel="nofollow ugc">https://setchat.co</a></li>
<li>Terms of Service: <a href="https://setchat.co/terms" rel="nofollow ugc">https://setchat.co/terms</a></li>
<li>Privacy Policy: <a href="https://setchat.co/privacy" rel="nofollow ugc">https://setchat.co/privacy</a></li>
</ul>
<h3>Privacy Policy</h3>
<p>SetChat processes personal data (visitor messages, optionally name and email) on behalf of the site operator. Data is stored on servers in Frankfurt, Germany (EU) and is subject to the General Data Protection Regulation (GDPR).</p>
<p>Site operators are data controllers and should update their privacy policy to disclose the use of SetChat for live chat. SetChat acts as a data processor.</p>
<p>For more details, see <a href="https://setchat.co/privacy" rel="nofollow ugc">SetChat Privacy Policy</a>.</p>
<h3>1.2.9</h3>
<p>Improved: Added notification smoke-test button, notification health badge, and onboarding KPI event tracking in <code>Settings > SetChat</code>.</p>
<h3>1.2.8</h3>
<p>Improved: Checklist in <code>Settings > SetChat</code> now aligns with dashboard onboarding “done” signals (site + live test + notifications) to maximize trial conversion.</p>
<h3>1.2.7</h3>
<p>Improved: Gutenberg block icon + removed duplicate CSS class field.</p>
<h4>1.2.6</h4>
<p>Improved: Activation checklist in <code>Settings > SetChat</code> (KB/flows/pre-chat readiness) + auto-diagnose.</p>
<h4>1.2.5</h4>
<p>Improved: Gutenberg block editor UI (InspectorControls) for button text and CSS class.</p>
<h4>1.2.4</h4>
<p>Improved: Widget colors customization + Gutenberg block <code>[setchat/chat]</code> for one-click widget opening.</p>
<h4>1.2.3</h4>
<p>Maintenance release: compatibility, compliance and UX improvements. Recommended for all users.</p>
<h4>1.2.0</h4>
<p>Security hardening: sanitized all inputs, whitelist validation, proper script enqueuing. Recommended for all users.</p>


SetChat

Add a professional live chat to your WordPress site. FAQ chatbot, conversational flows, ticketing and more.

velocityplugins

<p><strong>Storebird is an AI customer support chatbot built specifically for WooCommerce.</strong> It understands your product catalog, answers customer questions instantly, tracks orders, and captures leads — all without you lifting a finger.</p>
<p>Unlike generic chatbots, Storebird <strong>syncs directly with your WooCommerce store</strong> so it can give accurate, real-time answers about your products, prices, stock levels, and order status.</p>
<h4>Why Store Owners Choose Storebird</h4>
<ul>
<li><strong>Save 10+ hours per week</strong> on repetitive customer questions</li>
<li><strong>Increase conversions</strong> with instant product recommendations</li>
<li><strong>Capture more leads</strong> before, during, or after conversations</li>
<li><strong>Reduce cart abandonment</strong> with proactive assistance</li>
<li><strong>Support customers 24/7</strong> in any language — no extra staff needed</li>
</ul>
<h4>What Storebird Can Do</h4>
<p><strong>Product Intelligence</strong><br />
Your chatbot knows your entire catalog — products, prices, descriptions, categories, variations, and stock status. When a customer asks “Do you have any red dresses under €50?”, Storebird finds the right products and links to them.</p>
<p><strong>Order Tracking</strong><br />
Customers can check their order status, tracking information, and delivery estimates directly in the chat. No more “Where is my order?” emails.</p>
<p><strong>Lead Capture</strong><br />
Collect customer name and email before, during, or after the conversation. Choose from immediate capture (form before chat), after a few messages, or explicit-only modes.</p>
<p><strong>Human Handoff</strong><br />
When a conversation needs a human touch, Storebird can seamlessly hand it off to you. Get push notifications, respond in real-time, and return the conversation to AI when done.</p>
<p><strong>Multi-Language Support</strong><br />
Storebird automatically responds in your customer’s language. Configure your preferred language in the dashboard.</p>
<p><strong>Full Customization</strong><br />
Match the chat widget to your brand — header colors, message bubble colors, input styling, logos, and position. Light and dark themes supported.</p>
<p><strong>Knowledge Base</strong><br />
Add custom pages to train the AI on your store policies, shipping info, return process, or any topic. Import pages directly from your website.</p>
<p><strong>Analytics Dashboard</strong><br />
Track conversations, customer satisfaction, revenue attributed to chat interactions, and time saved. See what customers are asking about most.</p>
<h4>How It Works</h4>
<ol>
<li>Install Storebird from the WordPress plugin directory</li>
<li>Connect your store to Storebird with one click</li>
<li>Sync your products — the AI learns your catalog automatically</li>
<li>Your chatbot is live and ready to help customers</li>
</ol>
<h4>WooCommerce Integration</h4>
<p>Storebird integrates deeply with WooCommerce:</p>
<ul>
<li><strong>Product sync</strong> — Automatically syncs your entire catalog including variations, prices, images, and stock status</li>
<li><strong>Real-time updates</strong> — When you add or update a product, it’s reflected in the chatbot immediately</li>
<li><strong>Order data</strong> — Customers can look up their order status using their order number or email</li>
<li><strong>Category-aware</strong> — The AI understands your product categories and can recommend products by category</li>
</ul>
<h4>Plans & Pricing</h4>
<ul>
<li><strong>Essential</strong> — 750 conversations/month, 1 website, perfect for small stores</li>
<li><strong>Pro</strong> — 5,000 conversations/month, custom branding, lead capture, human handoff. <strong>14-day free trial included.</strong></li>
<li><strong>Scale</strong> — 15,000 conversations/month, 3 websites, API access, for growing businesses</li>
</ul>
<p><a href="https://storebird.ai/#pricing" rel="nofollow ugc">View pricing <span aria-hidden="true" class="wp-exclude-emoji">→</span></a></p>
<h3>External Services</h3>
<p>This plugin connects to the Storebird API service to provide AI-powered chat functionality.</p>
<h4>Storebird API</h4>
<p>This plugin sends data to and receives data from the Storebird API (https://storebird.ai/api) for the following purposes:</p>
<p><strong>Data sent:</strong><br />
* Product information (names, prices, descriptions, images) – when syncing products<br />
* Chat messages from customers – when customers use the chat widget<br />
* Visitor information (page URL, session ID) – for chat context<br />
* WordPress and WooCommerce version info – during connection setup</p>
<p><strong>When data is sent:</strong><br />
* On initial plugin connection (automatic or manual)<br />
* On product sync (manual trigger in admin)<br />
* When products are created/updated in WooCommerce<br />
* When customers send messages through the chat widget</p>
<p><strong>Service links:</strong><br />
* Service website: <a href="https://storebird.ai" rel="nofollow ugc">https://storebird.ai</a><br />
* Terms of Service: <a href="https://storebird.ai/terms" rel="nofollow ugc">https://storebird.ai/terms</a><br />
* Privacy Policy: <a href="https://storebird.ai/privacy" rel="nofollow ugc">https://storebird.ai/privacy</a></p>


Storebird AI Chat for WooCommerce

AI-powered customer support chatbot for WooCommerce. Automate product questions, order tracking, and lead capture — 24/7.

SetChat vs Storebird AI Chat for WooCommerce