setglobal

<p><strong>SetChat</strong> is a modern, multi-tenant live chat solution that integrates seamlessly with your WordPress site.</p>
<h4>Features</h4>
<ul>
<li><strong>One-click setup</strong> — Paste your API key and the widget appears</li>
<li><strong>Multilingual admin</strong> — French, English, and German admin interface (more to come)</li>
<li><strong>WordPress user sync</strong> — Automatically identify logged-in users by name and email</li>
<li><strong>WooCommerce integration</strong> — Sync customer data and cart info to help agents faster</li>
<li><strong>WooCommerce one-click connect</strong> — Link your store to SetChat for order tracking without manual REST API key copy-paste (optional; read-only key)</li>
<li><strong>Page visibility control</strong> — Hide the widget on specific pages with wildcard support</li>
<li><strong>Position control</strong> — Place the widget bottom-right or bottom-left</li>
<li><strong>Language override</strong> — Force a widget language or auto-detect from the visitor’s browser</li>
<li><strong>Enable/disable toggle</strong> — Temporarily deactivate without losing configuration</li>
</ul>
<h4>Prerequisites</h4>
<p>An active <a href="https://setchat.co" rel="nofollow ugc">SetChat</a> account with an API key.</p>
<h4>Third-Party Services</h4>
<p>This plugin connects to the <strong>SetChat</strong> external service to provide live chat functionality. The following external requests are made:</p>
<ol>
<li><strong>Widget script</strong> — The plugin loads a JavaScript file from <code>https://widget.setchat.co/setchat.iife.js</code>. This script renders the chat widget on your website.</li>
<li><strong>Chat API</strong> — The widget communicates with <code>https://api.setchat.co</code> via WebSocket and HTTPS to send and receive chat messages in real time.</li>
</ol>
<p>These connections are essential for the plugin to function. No data is sent unless the plugin is enabled and an API key is configured.</p>
<p><strong>When “Sync logged-in users” is enabled</strong>, the logged-in user’s display name and email address are passed to the widget via HTML data attributes. This data is transmitted to the SetChat API when a chat conversation is started.</p>
<p><strong>When “WooCommerce sync” is enabled</strong>, WooCommerce customer information (name, email, phone, company) and cart summary (item count, total, currency) are also transmitted.</p>
<ul>
<li>SetChat website: <a href="https://setchat.co" rel="nofollow ugc">https://setchat.co</a></li>
<li>Terms of Service: <a href="https://setchat.co/terms" rel="nofollow ugc">https://setchat.co/terms</a></li>
<li>Privacy Policy: <a href="https://setchat.co/privacy" rel="nofollow ugc">https://setchat.co/privacy</a></li>
</ul>
<h3>Privacy Policy</h3>
<p>SetChat processes personal data (visitor messages, optionally name and email) on behalf of the site operator. Data is stored on servers in Frankfurt, Germany (EU) and is subject to the General Data Protection Regulation (GDPR).</p>
<p>Site operators are data controllers and should update their privacy policy to disclose the use of SetChat for live chat. SetChat acts as a data processor.</p>
<p>For more details, see <a href="https://setchat.co/privacy" rel="nofollow ugc">SetChat Privacy Policy</a>.</p>
<h3>1.3.0</h3>
<p>New: WooCommerce one-click connection to SetChat for order tracking; Plugin Check compatibility (no manual <code>load_plugin_textdomain</code>); PHPCS-friendly DB access for API keys; updated FR/DE strings.</p>
<h3>1.2.9</h3>
<p>Improved: Added notification smoke-test button, notification health badge, and onboarding KPI event tracking in <code>Settings > SetChat</code>.</p>
<h3>1.2.8</h3>
<p>Improved: Checklist in <code>Settings > SetChat</code> now aligns with dashboard onboarding “done” signals (site + live test + notifications) to maximize trial conversion.</p>
<h3>1.2.7</h3>
<p>Improved: Gutenberg block icon + removed duplicate CSS class field.</p>
<h4>1.2.6</h4>
<p>Improved: Activation checklist in <code>Settings > SetChat</code> (KB/flows/pre-chat readiness) + auto-diagnose.</p>
<h4>1.2.5</h4>
<p>Improved: Gutenberg block editor UI (InspectorControls) for button text and CSS class.</p>
<h4>1.2.4</h4>
<p>Improved: Widget colors customization + Gutenberg block <code>[setchat/chat]</code> for one-click widget opening.</p>
<h4>1.2.3</h4>
<p>Maintenance release: compatibility, compliance and UX improvements. Recommended for all users.</p>
<h4>1.2.0</h4>
<p>Security hardening: sanitized all inputs, whitelist validation, proper script enqueuing. Recommended for all users.</p>


SetChat

Add a professional live chat to your WordPress site. FAQ chatbot, conversational flows, ticketing and more.

Umnico

<p>Umnico Live Chat is an omnichannel free online chat software to monitor and chat with website visitors. Install the chat plugin right now to generate more orders on your website, social media, and instant messengers.<br />
🤝🏻 Get customers, not visitors: Real-time live chat conversations on your website will help you to turn visitors into regular paying customers of your business.<br />
👩‍💻 Monitor and engage your traffic: Get to know your visitors better, reach out to them first, engage audience with a chat to get more leads and purchases.<br />
💬 Add messengers to your website: Combine instant messengers with the chat plugin to talk to your customers on WhatsApp, Telegram, Facebook Messenger, VKontakte, and many more.<br />
🗂 Create and manage a client base efficiently: Capture leads with custom chat forms and convert chats into deals with in-app social CRM by Umnico or connect your favorite CRM easily.</p>
<h3>What is Umnico Live Chat?</h3>
<p>Live chat (or online web chat) is a small widget window on a web page, through which a visitor can ask a sales rep or support team a question and get a prompt answer.<br />
Umnico Live Chat is a functionality to answer customer questions and help with purchases in real-time. Chat on the site is also a good chance to reduce the cost of incoming and outgoing calls. Customers prefer live chat to other channels of communication because it’s convenient, instant, and doesn’t distract them. Companies choose live chat because it allows them to get insights into customer activity and quickly route inquiries to relevant employees and departments.</p>
<h3>Why use Umnico Live Chat?</h3>
<p>Umnico Live Chat is trusted by a plethora of websites around the globe as a leading all-in-one business messaging platform. Over 5,000 businesses choose Umnico Live Chat because it is much more than just a traditional free live chat software — the omnichannel messaging platform provides integrations with email and popular social media and messaging services. This means you can process incoming messages from multiple channels within a single modern interface and analyze the audience’s preferences.<br />
The implementation of a web chat plugin serves as a valuable addition to a business’s customer support suite, providing tangible benefits for both businesses and their website visitors. It aligns with the modern expectation for real-time, personalized interactions and contributes to a heightened overall customer experience.<br />
Your clients prefer chats to calls. Improve the performance of your website right away. <a href="https://umnico.com/register/" rel="nofollow ugc">Sign up</a> with Umnico and set up your live chat in a few minutes.</p>
<h3>Powerful features to improve your website</h3>
<p><strong>Messengers linking</strong>: Umnico Live Chat plugin provides the functionality of a social widget. You can combine the live chat on your website with a variety of messengers and social media, including WhatsApp chat button, Telegram, Facebook, Instagram, Discord, and much more.</p>
<p><strong>Branding and customization</strong>: You can customize the live chat widget to your brand’s colors, adjust its position and behavior to increase your audience engagement.</p>
<p><strong>Build-in social CRM</strong>: Umnico brings the features of capable CRM, so you and your team can convert leads into customers with confidence and less effort.</p>
<p><strong>Lead generation forms</strong>: When clicking on a chat widget, a user is asked to fill out a form, which automatically creates a deal card in Umnico CRM.</p>
<p><strong>File sharing</strong>: Exchange photos, audio, video, documents, GIFs, and emojis with your prospects right on the web.</p>
<p><strong>Real-time traffic analytics</strong>: With Umnico you can analyze the audience of your business, see what pages people visit, which sites brought them to your website, as well as their operating system and device type.</p>
<p><strong>Proactive chat</strong>: Umnico Live Chat allows you to send a message to any website visitor first, focusing on the conversation and engaging a prospect in dialogue.</p>
<p><strong>Typing insights</strong>: See what clients are typing even before they send the message. With this feature, you can always be ready with the reply.</p>
<p><strong>Conversational AI</strong>: Set up and employ a GPT-based chatbot to deal with frequently asked questions, rule-based inquiries, and repetitive tasks.</p>
<p><strong>Teamwork and collaboration</strong>: Assign conversations to your team members, and invite them to join open support discussions with customers.</p>
<p><strong>Sales automation</strong>: Umnico allows you to distribute chats and leads among sales and customer support staff automatically, according to predetermined rules.</p>
<p><strong>Performance reporting</strong>: Valuable and detailed insights on every customer interaction merged into the intuitive analytics dashboard.</p>
<p><strong>Templates and fast responses</strong>: Develop preset responses for swift sending using hotkeys.</p>
<p><strong>CWV-optimized</strong>: Umnico scripts are loaded asynchronously so it won’t affect your website loading speed.</p>
<p>… and many, many other features.</p>
<h3>How to customize your live chat?</h3>
<span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/QeWe1QIR-o8?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span>
<p>Create and customize the live chat widget in Umnico Inbox settings, so it can adhere to your brand guidelines. As soon as the Umnico Live Chat widget is deployed on your website, you are ready to go. From now on, you can start collecting data about your website audience, engaging your visitors with a proactive conversation, linking instant messengers, generating leads with custom forms, and much more.</p>
<h3>How much does Umnico Live Chat cost?</h3>
<p>Use Umnico Live Chat for free to communicate with your site visitors and track analytics. A premium subscription is not required to leverage the basic functionality of the online chat for website.<br />
Social media and instant messenger features can be added later as a part of the premium subscription.</p>
<h3>In case you need some help</h3>
<p>The Umnico help desk team provides round-the-clock live support! If you require guidance, please feel free to explore our <a href="https://umnico.com/help/" rel="nofollow ugc">knowledge base</a>. Use the live chat widget on the pages of our knowledge base to ask questions and seek support.</p>
<h3>Supported languages</h3>
<ul>
<li>English / English Live Chat Plugin</li>
<li>Russian / Русский плагин чата для сайта (онлайн-консультант для сайта)</li>
<li>German / Deutsch Live Chat Unterstützung Plugin</li>
<li>Spanish / Español Complemento de Chat en Vivo</li>
<li>Brazilian Portuguese / Português do Brasil Plugin de Chat ao Vivo</li>
</ul>


Umnico Live Chat — Free Chat & Social Widget

Free live chat plugin designed to boost the conversion rate on your website and engage visitors with proactive conversations.

SetChat vs Umnico Live Chat — Free Chat & Social Widget