simplesupport

<p>SimpleSupport connects your WordPress site to your SimpleSupport helpdesk. Once you enter your publishable key, you get:</p>
<ul>
<li><strong>Support widget</strong> — a floating chat/ticket button on every page (or embed it anywhere with <code>[simplesupport]</code>)</li>
<li><strong>Live stats</strong> — at-a-glance counts of open, in-progress and waiting tickets right inside wp-admin</li>
<li><strong>One-click dashboard</strong> — jump straight to the full SimpleSupport dashboard to read and reply</li>
</ul>
<p>No coding required. Works on any WordPress theme.</p>
<p><strong>Free plan included</strong> — sign up at <a href="https://simplesupport.uk" rel="nofollow ugc">simplesupport.uk</a> and get your publishable key in seconds.</p>
<h4>Features</h4>
<ul>
<li>Floating support widget injected automatically into your site footer</li>
<li>Configurable position (bottom-right / bottom-left) and brand colour</li>
<li>Shortcode <code>[simplesupport]</code> to embed the widget on a specific page only</li>
<li>At-a-glance ticket counts (open / in-progress / waiting / total) in wp-admin</li>
<li>Links directly into your SimpleSupport dashboard for full ticket management</li>
</ul>
<h3>External Services</h3>
<p>This plugin connects to the SimpleSupport API (app.simplesupport.uk) to:</p>
<ul>
<li>Load the support widget on your site’s frontend</li>
<li>Display aggregate ticket counts in wp-admin</li>
</ul>
<p>Data sent includes: your publishable key (for authentication) and ticket content entered by your site visitors. No data is sent until you configure a publishable key.</p>
<ul>
<li>Service: SimpleSupport — https://simplesupport.uk</li>
<li>Privacy policy: https://simplesupport.uk/privacy</li>
<li>Terms of service: https://simplesupport.uk/terms</li>
</ul>


SimpleSupport Help Desk

Add a customer support widget to your site and manage tickets from wp-admin. Free plan included — no credit card required.

Steve

<p>Create and manage support tickets for your customers or subscribers with ease.</p>
<h3>How Does It Work?</h3>
<ul>
<li>The plugin adds a support ticketing system on the frontend of your site, you just need to add one shortcode to any frontend page.</li>
<li>Customers or subscribers can create support tickets.  Each ticket is managed on the backend of your site with an intuitive dashboard.</li>
<li>Setup in just a few minutes without any complicated processes</li>
</ul>
<p><span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/d0rtZYRBXaY?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span></p>
<h3>Features</h3>
<ul>
<li>Assign unlimited agents.</li>
<li>Assign unlimited agent roles.</li>
<li>Unlimited number of tickets.</li>
<li>Export tickets to CSV</li>
<li>Admin and customer notifications by email.</li>
<li>Prevent spam by enabling Google ReCaptcha.</li>
</ul>
<h3>Pro Features</h3>
<ul>
<li>Export tickets and all replies to CSV</li>
<li>Auto close inactive tickets after the number of days that you specify</li>
<li>Unlimited Canned Responses that can be inserted with one click</li>
</ul>
<h3>Requirements</h3>
<ul>
<li>WordPress 4.7</li>
<li>PHP 7.0</li>
</ul>


Chimney Rock Support Tickets

Create and manage support tickets for your customers or subscribers with ease.

SimpleSupport Help Desk vs Chimney Rock Support Tickets