simplesupport

SimpleSupport connects your WordPress site to your SimpleSupport helpdesk. Once you enter your publishable key, you get:
<ul>
<li>Support widget — a floating chat/ticket button on every page (or embed it anywhere with <code>[simplesupport]</code>)</li>
<li>Live stats — at-a-glance counts of open, in-progress and waiting tickets right inside wp-admin</li>
<li>One-click dashboard — jump straight to the full SimpleSupport dashboard to read and reply</li>
</ul>
No coding required. Works on any WordPress theme.
Free plan included — sign up at <a href="https://simplesupport.uk" rel="nofollow ugc">simplesupport.uk</a> and get your publishable key in seconds.
<h4>Features</h4>
<ul>
<li>Floating support widget injected automatically into your site footer</li>
<li>Configurable position (bottom-right / bottom-left) and brand colour</li>
<li>Shortcode <code>[simplesupport]</code> to embed the widget on a specific page only</li>
<li>At-a-glance ticket counts (open / in-progress / waiting / total) in wp-admin</li>
<li>Links directly into your SimpleSupport dashboard for full ticket management</li>
</ul>
<h3>External Services</h3>
This plugin connects to the SimpleSupport API (app.simplesupport.uk) to:
<ul>
<li>Load the support widget on your site’s frontend</li>
<li>Display aggregate ticket counts in wp-admin</li>
</ul>
Data sent includes: your publishable key (for authentication) and ticket content entered by your site visitors. No data is sent until you configure a publishable key.
<ul>
<li>Service: SimpleSupport — https://simplesupport.uk</li>
<li>Privacy policy: https://simplesupport.uk/privacy</li>
<li>Terms of service: https://simplesupport.uk/terms</li>
</ul>

SimpleSupport Help Desk

Add a customer support widget to your site and manage tickets from wp-admin. Free plan included — no credit card required.

michaelbo

This is a new plugin, designed from the ground up to bridge osTicket & WordPress.
I needed a support ticket system plugin for a site i was building and try most of the plugins on wordpress, I just couldn’t get them to work, so i decided to create a bridge for my clients current ticket system. After doing this I thought maybe someone else could use it also.
Old -> osTicket-WP-Bridge will email you and the client when new tickets and post replies are created, answer the tickets in the osTicket admin area as you normally would.
New -> In osTicket-WP-Bridge v1.9.2 you can now view tickets and post a reply in wordpress dashboard, no need to login to the admin area of osTicket to answer tickets.
I received a lot of emails on creating these functions in the wordpress admin area, so i did and some features that osTicket didn’t have, just to make it easier.
I will be adding more functions & features down the line to make it better for all, as you can see in my change log versions.
If there is something you would like to see in the next version, please let me know.
For Support/Qustions: http://a1-9.com/forums/ 
osTicket Bridge Demo: http://osticket-wp-bridge.a1-9.com/

osTicket WP Bridge

Integrate osTicket into your wordpress site with our easy to use osTicket WP Bridge plugin.

SimpleSupport Help Desk vs osTicket WP Bridge