simplesupport

SimpleSupport connects your WordPress site to your SimpleSupport helpdesk. Once you enter your publishable key, you get:
<ul>
<li>Support widget — a floating chat/ticket button on every page (or embed it anywhere with <code>[simplesupport]</code>)</li>
<li>Live stats — at-a-glance counts of open, in-progress and waiting tickets right inside wp-admin</li>
<li>One-click dashboard — jump straight to the full SimpleSupport dashboard to read and reply</li>
</ul>
No coding required. Works on any WordPress theme.
Free plan included — sign up at <a href="https://simplesupport.uk" rel="nofollow ugc">simplesupport.uk</a> and get your publishable key in seconds.
<h4>Features</h4>
<ul>
<li>Floating support widget injected automatically into your site footer</li>
<li>Configurable position (bottom-right / bottom-left) and brand colour</li>
<li>Shortcode <code>[simplesupport]</code> to embed the widget on a specific page only</li>
<li>At-a-glance ticket counts (open / in-progress / waiting / total) in wp-admin</li>
<li>Links directly into your SimpleSupport dashboard for full ticket management</li>
</ul>
<h3>External Services</h3>
This plugin connects to the SimpleSupport API (app.simplesupport.uk) to:
<ul>
<li>Load the support widget on your site’s frontend</li>
<li>Display aggregate ticket counts in wp-admin</li>
</ul>
Data sent includes: your publishable key (for authentication) and ticket content entered by your site visitors. No data is sent until you configure a publishable key.
<ul>
<li>Service: SimpleSupport — https://simplesupport.uk</li>
<li>Privacy policy: https://simplesupport.uk/privacy</li>
<li>Terms of service: https://simplesupport.uk/terms</li>
</ul>

SimpleSupport Help Desk

Add a customer support widget to your site and manage tickets from wp-admin. Free plan included — no credit card required.

CodeFlock

WP Desklite is a simple, easy to use, web-based customer helpdesk, and support ticket system. Users can create a ticket from the front-end. WP Desklite comes packed with a bunch of features that help you to run a support ticket with no extra cost.
<h4>WHAT DOES IT DO?</h4>
Check out the features of the plugin:
<ul>
<li>Tickets: Users can submit tickets from the front end and the agents responds from the wordpress backend </li>
<li>Access Control: Admin Can Assign support roles who has access to tickets </li>
<li>File attachments: Multiple files can be attached to the Tickets by the user and the Admin </li>
<li>E-mail notifications: The User and the admin recives email notification when a ticket is created or replied, </li>
<li>E-mail Customizations: All the Emails can be customised by the Admin </li>
<li>Ticket Types: Create unlimited Ticket Types. Eg: Bugs, Request, Customization etc</li>
<li>Multiple Departments: Create Unlimited Departments and Assign department to tickets for proper management</li>
<li>Admin can edit ticket at any time</li>
<li>Fully responsive design for front-end and admin </li>
<li>Strength & Flexibility</li>
<li>Easy to Use</li>
<li>Shortcodes for the My Tickets and New Ticket Form</li>
</ul>

WP DeskLite – Helpdesk and Support Plugin

A Simple Helpdesk and Support Plugin for WordPress

SimpleSupport Help Desk vs WP DeskLite – Helpdesk and Support Plugin