sheprd

SiteAnswerAI adds an AI assistant to your WordPress site that answers visitor questions using your own website content. When a visitor asks about your services, products, policies, or anything else covered on your site, the assistant responds with relevant answers drawn from your pages.
This is useful for handling support questions, pre-sales inquiries, product lookups, and general site navigation — without requiring you to be online or manage a live chat queue.
Who is this for?
<ul>
<li>Business owners who want to reduce repetitive support questions</li>
<li>WooCommerce store owners who want visitors to get quick answers about products, pricing, and availability</li>
<li>Service providers who want an always-available assistant on their website</li>
<li>Anyone who wants to help visitors find information on their site faster</li>
</ul>
What you get:
<ul>
<li>An AI assistant that reads and learns from your website content</li>
<li>Automatic answers to visitor questions based on your pages, posts, and products</li>
<li>A clean chat widget that appears on your site frontend</li>
<li>WooCommerce awareness — the assistant can reference product names, prices, stock status, and descriptions</li>
<li>Full branding control — match your site colors, position the widget where you want it</li>
<li>A hosted dashboard for conversation history, prompt customization, and AI training</li>
<li>Lightweight loading — the widget script loads asynchronously and does not block page rendering</li>
</ul>
How setup works:
<ol>
<li>Install and activate the plugin</li>
<li>Visit any admin page — the plugin automatically provisions your AI assistant by sending your site URL, site name, and admin email to the SiteAnswerAI service</li>
<li>SiteAnswerAI begins crawling your website to build the assistant’s knowledge base</li>
<li>The chat widget appears on your site frontend once provisioning is complete</li>
<li>Optionally, check the email sent to your admin address to set a dashboard password for advanced settings</li>
</ol>
No separate registration or signup form is required. The plugin handles provisioning automatically on first use. If you already have a SiteAnswerAI account associated with your admin email, the plugin connects to your existing account instead.
WooCommerce integration:
If WooCommerce is active, you can connect your product catalog from the plugin settings page. The plugin creates a read-only WooCommerce REST API key and transmits it to SiteAnswerAI over HTTPS. This allows the assistant to answer product questions using real-time data — including prices, stock status, variants, and descriptions. The API key is read-only and cannot modify your store.
Performance:
The widget script is enqueued with an async loading strategy and renders in the footer. It does not block your page content from loading and works alongside caching plugins and page builders without conflict.
Customization:
From the WordPress settings page, you can control:
<ul>
<li>Widget position (bottom-right or bottom-left)</li>
<li>Primary color</li>
<li>Header and footer colors (or leave blank to use your dashboard defaults)</li>
<li>Enable/disable toggle</li>
</ul>
For deeper customization — including prompt tuning, personality settings, and conversation review — use the SiteAnswerAI dashboard linked from the plugin settings page.
Developer-friendly:
<ul>
<li><code>siteanswerai_show_widget</code> filter to control widget visibility per page</li>
<li><code>siteanswerai_app_url</code> filter and <code>SITEANSWERAI_APP_URL</code> constant for self-hosted setups</li>
<li>Helper functions: <code>siteanswerai_is_enabled()</code>, <code>siteanswerai_get_bot_id()</code>, <code>siteanswerai_is_configured()</code>, and more</li>
</ul>
Requirements:
<ul>
<li>WordPress 5.0 or higher</li>
<li>PHP 7.4 or higher</li>
</ul>
<h3>Third-Party Services</h3>
This plugin connects to external services to provide AI-powered chat functionality. Below is a clear description of each service, what data is sent, and when.
<h4>SiteAnswerAI</h4>
The primary service that powers the AI assistant. Handles chatbot provisioning, content indexing, conversation processing, and widget delivery.
<ul>
<li>Homepage: <a href="https://siteanswerai.com" rel="nofollow ugc">https://siteanswerai.com</a></li>
<li>API endpoint: <a href="https://siteanswerai.com" rel="nofollow ugc">https://siteanswerai.com</a></li>
<li>Terms of Service: <a href="https://siteanswerai.com/terms" rel="nofollow ugc">https://siteanswerai.com/terms</a></li>
<li>Privacy Policy: <a href="https://siteanswerai.com/privacy" rel="nofollow ugc">https://siteanswerai.com/privacy</a></li>
</ul>
When data is sent to SiteAnswerAI:
<ol>
<li>On the first WordPress admin page load after plugin activation, the plugin sends your site URL, site name, and WordPress admin email to provision your AI assistant. This also occurs on first settings save if auto-provisioning has not yet completed.</li>
<li>When the chat widget is enabled and a visitor loads any frontend page, the visitor’s browser requests the widget script and configuration from SiteAnswerAI servers.</li>
<li>When a visitor sends a chat message, their message text and the current page URL are sent to SiteAnswerAI for AI-powered response generation.</li>
<li>If WooCommerce integration is connected, a read-only WooCommerce REST API key is transmitted once over HTTPS so SiteAnswerAI can read your product catalog.</li>
</ol>
What data is sent:
<ul>
<li>WordPress admin email, site URL, and site name (during provisioning)</li>
<li>Bot ID and widget display settings</li>
<li>Visitor chat messages and page URLs (during conversations)</li>
<li>Read-only WooCommerce API credentials (only when WooCommerce integration is explicitly connected by a site administrator)</li>
</ul>
<h4>OpenAI Realtime API (Optional)</h4>
When voice features are enabled through the SiteAnswerAI dashboard, the widget may use the OpenAI Realtime API for voice-based interactions. Audio is recorded in the visitor’s browser and sent directly to OpenAI. No audio data is stored on the WordPress server.
<ul>
<li>Homepage: <a href="https://openai.com" rel="nofollow ugc">https://openai.com</a></li>
<li>Terms of Service: <a href="https://openai.com/policies/terms-of-use" rel="nofollow ugc">https://openai.com/policies/terms-of-use</a></li>
<li>Privacy Policy: <a href="https://openai.com/policies/privacy-policy" rel="nofollow ugc">https://openai.com/policies/privacy-policy</a></li>
</ul>
<h4>Vapi.ai (Optional)</h4>
An alternative voice AI provider available to users who bring their own API key. Used only when explicitly configured through the SiteAnswerAI dashboard.
<ul>
<li>Homepage: <a href="https://vapi.ai" rel="nofollow ugc">https://vapi.ai</a></li>
<li>Terms of Service: <a href="https://vapi.ai/terms" rel="nofollow ugc">https://vapi.ai/terms</a></li>
<li>Privacy Policy: <a href="https://vapi.ai/privacy" rel="nofollow ugc">https://vapi.ai/privacy</a></li>
</ul>
<h3>Privacy Policy</h3>
This plugin embeds a third-party widget from SiteAnswerAI. When the widget is enabled, visitors to your site may interact with the chatbot, and their conversations are processed by SiteAnswerAI. Please review the <a href="https://siteanswerai.com/privacy" rel="nofollow ugc">SiteAnswerAI Privacy Policy</a> for more information about how data is handled.
The plugin itself stores the following data in your WordPress database: 
* Your Bot ID and widget configuration (position, color, enabled status) 
* WooCommerce connection status and truncated API key (if WooCommerce integration is used)
This data is not transmitted to any third party except as described in the Third-Party Services section above.
<h3>Developer Notes</h3>
Filters:
<pre><code>siteanswerai_show_widget - Control when the widget is displayed

add_filter( 'siteanswerai_show_widget', function( $show ) {
 // Hide on contact page
 if ( is_page( 'contact' ) ) {
 return false;
 }
 return $show;
} );

siteanswerai_app_url - Override the SiteAnswerAI app URL (for self-hosted instances)

add_filter( 'siteanswerai_app_url', function( $url ) {
 return 'https://my-siteanswerai.example.com';
} );
</code></pre>
Constants:
<pre><code>SITEANSWERAI_APP_URL - Define in wp-config.php to set a custom app URL

define( 'SITEANSWERAI_APP_URL', 'https://my-siteanswerai.example.com' );
</code></pre>
Helper Functions:
<ul>
<li><code>siteanswerai_is_enabled()</code> – Check if widget is enabled</li>
<li><code>siteanswerai_get_bot_id()</code> – Get the configured Bot ID</li>
<li><code>siteanswerai_is_bot_valid()</code> – Check if Bot ID has been validated</li>
<li><code>siteanswerai_get_position()</code> – Get the widget position</li>
<li><code>siteanswerai_get_primary_color()</code> – Get the primary color</li>
<li><code>siteanswerai_is_configured()</code> – Check if Bot ID is set</li>
</ul>

SiteAnswerAI

AI assistant trained on your website content that answers visitor questions automatically.

QuantumCloud

<h4>KnowledgeBase with AI CHATBOT HelpDesk. Complete Self Help Customer Support System. Live chat and Support ticket in PRO</h4>
KnowledgeBase with AI ChatBot HelpDesk & more. All in one Live customer support solution with self help KnowledgeBase & AI powered ChatBot Helpdesk! KBx is an advanced Live Self Help Customer Support plugin for your business with a floating AI chatbot helpdesk, glossary and Knowledgebase features all in one. Standard category wise knowledgebase documentation articles are supported that can also be displayed as alphabetical glossary. Includes the OpenAI ChatGPT AI powered <a href="https://wordpress.org/plugins/chatbot/" rel="ugc">Free ChatBot for WordPress Plugin</a> WPBot ChatBot to search your Knowledgebase articles. AI Writing Panel for the backend.
<blockquote>
🚀 for Live Chat, Support Ticket, AI Training <a href="https://turbopowers.com/" rel="nofollow ugc">Upgrade to KBx Pro</a> now! 
 🚀 KnowledgeBase X <a href="https://turbopowers.com/free-support/" rel="nofollow ugc">Support, Bug Report, Feature Requests</a> | KnowledgeBase X <a href="https://turbopowers.com/kbx/" rel="nofollow ugc">Live Demo</a>
</blockquote>
You can add the Knowledgebase or docs in any of your page with a simple shortcode! It will generate a beautiful, responsive layout of knowledgebase categories and a powerful AJAX based search box.
The Knowledgebase Helpdesk lite plugin comes with an AI Chatbot interface that acts as a one stop helpdesk for your website users. AI ChatBot training with your website and Knowledgebase data is supported in the <a href="https://turbopowers.com/" rel="nofollow ugc">KnowledgeBase X</a> Pro version.
You can also create an additional Glossary page with your Knowledgebase articles. This will create an A to Z alphabetical listing of all of your articles.
You can use the KBx ChatBot as a plug n’ play ChatBot without any technical knowledge at all. Just install it and the ChatBot can chat with the website users, show text responses you created from the WordPress backend, display a small set of FAQs, let users email you for support or leave their phone numbers like a floating HelpDesk or a Conversational Floating Contact bot.
The ChatBot also searches the KBx articles that you created.
A knowledge base is an essential resource for various types of websites and organizations, as it provides a centralized repository of information that can help users find answers to their questions quickly. Here are some entities that particularly benefit from having a knowledge base on their website:
KnowledgeBase for Customer Support Services: Companies that offer products or services often need a knowledgebase to help customers troubleshoot common issues, understand product features, and find step-by-step guides.
KnowledgeBase for Software Companies: For users, having access to detailed documentation, FAQs, and user guides via a knowledgebase is vital for understanding how to install, use, and troubleshoot software.
KnowledgeBase for Ecommerce Websites: A knowledge base can provide information on shipping policies, return procedures, account management, and how to use the website, reducing the need for direct customer support interactions.
KnowledgeBase for Educational Institutions: Universities and online learning platforms can use a knowledgebase to help students with admission processes, course details, technical support, and access to learning resources.
KnowledgeBase for Healthcare Providers: Hospitals, clinics, and telehealth platforms can offer information on services, appointment scheduling, health resources, and patient portals.
KnowledgeBase for Telecommunication Companies: These businesses can provide self-help resources for setup guides, service usage, and troubleshooting common connectivity issues.
KnowledgeBase for Financial Institutions: Banks and investment firms can offer knowledge bases that explain account types, loan processes, financial planning options, and security tips.
KnowledgeBase for Tech Support and IT Services: Providing solutions to common technical problems, setup instructions, and system requirements can help reduce the demand on IT support staff.
KnowledgeBase for Non-profits and NGOs: These organizations can use a knowledge base to share information about their missions, projects, volunteer opportunities, and donation processes.
KnowledgeBase for Membership or Subscription Services: Offering guidance on membership benefits, subscription management, billing issues, and member-exclusive content can enhance user experience and retention.
KnowledgeBase for Manufacturing Companies: Providing instructions for product use, maintenance guides, and troubleshooting tips for their products can be invaluable to both customers and partners.
KnowledgeBase for HR and Employee Onboarding: Companies can use an internal knowledge base to help new employees settle in, provide access to company policies, and outline procedures and benefits.
An effective knowledge base helps organizations streamline customer support, empower users to find information independently, reduce operational costs, and improve overall satisfaction for both external and internal audiences.
<h4>KnowledgeBase HelpDesk with AI ChatBot Main Features</h4>
<ul>
<li>Live Customer Support AI ChatBot with Floating Icon in front end for helpdesk</li>
<li>Section wise knowledgebase</li>
<li>Option for users to sort alphabetically, popularity, views</li>
<li>Article view count (editable by admin)</li>
<li>Upvote option</li>
<li>Custom KnowledgeBase slug to set the opening path of the URL of the knowledgebase </li>
<li>Custom KnowledgeBase Category slug. Each category is a section of the knowledge base. This setting is used when registering the custom category and forms a part of the URL when browsing category archives</li>
<li>Custom KnowledgeBase Tag slug. Each article can have multiple tags. This setting is used when registering the custom tag and forms a part of the URL when browsing tag archives</li>
<li>Custom CSS from Knowledge Base settings</li>
<li>Parent and subcategories are listed the same way</li>
<li>Alphabetical Glossary (A to Z index of your articles)</li>
<li>Fully RESPONSIVE and mobile device friendly</li>
<li>Simple and effective presentation</li>
<li>Super fast AJAX search, with predictive text</li>
<li>Sidebar widgets for recent articles and tag cloud</li>
<li>AI Writing panel and OpenAI playground in the backend for admin to write contents from anywhere</li>
</ul>
KnowledgeBase Free ChatBot Features
<ul>
<li>ChatBot Supports any languages including RTL</li>
<li>OpenAI basic module to answer any type of questions</li>
<li>Create simple text responses easily from your WordPress backend.</li>
<li>Add hyperlinks in response message content using HTML markup.</li>
<li>Change all the Chat bot responses from language settings</li>
<li>Set on which pages the chat bot will display</li>
<li>Fine tune the ChatBot floating icon position</li>
<li>Upload Custom Icon</li>
<li>Built in Intent to Show a List of FAQ or Frequently Asked Questions defined by you</li>
<li>Built in Intent to Let users email you any question or feedback they may have</li>
<li>Built in Intent to Let users leave their phone number so you can call them back</li>
<li>Rearrange the Start Menu</li>
<li>Option to display Start Menu After Greetings</li>
<li>Option to open the ChatBot Full Screen in Mobile</li>
<li>Create Conversational drag and drop forms with a free AddOn</li>
<li>Integrate with Google’s Dialogflow Agent API to process natural language queries.</li>
<li>Display text Responses for Intents you created in DialogFlow and machine learning</li>
</ul>
<h4>KnowledgeBase X Pro Version Features Highlights</h4>
The pro version of the KnowledgeBase plugin provides some unique and useful features.
<ul>
<li>KnowledgeBase articles</li>
<li>Supports dynamic sidebar to display all KnowledgeBase categories and articles. Can be turned on or off globally or just on home page.</li>
<li>Frequently Asked Questions Accordion Format</li>
<li>A to Z Glossary using the Same KnowledgeBase articles</li>
<li>AJAX powered auto complete Search bar</li>
<li>Export KnowledgeBaseas CSV</li>
<li>Import KnowledgeBase articles</li>
<li>Ask a Question – allow user to ask a question and suggest possible answer</li>
<li>Approve user suggested questions and answers from the back end.</li>
<li>Supports Table of Contents for long KB Articles – automatically turns your h1-h4 headings to table of contents</li>
<li>Highlight parts of an article with special shortcode. Available types: success, danger, warning, info, light</li>
<li>Easy, Visual Shortcode Generator with all options</li>
<li>Drag and Drop Article Sorting</li>
<li>Drag and Drop Category Reorder</li>
<li>Attach multiple files with articles</li>
<li>Add multiple alternative questions that is also answered by the same article. This improves search result matching and is very helpful for the users</li>
<li>Mark a KnowledgeBase Article as Sticky to always show on top</li>
<li>Front End Sorting – Menu Order, Alphabetical or Popularity</li>
<li>User Role based Permission to View KnowledgeBase Category and Articles</li>
<li>Show only a single category for FAQ</li>
<li>Change KnowledgeBase, Category and Tag URL slugs</li>
<li>Change font colors</li>
<li>Enable Bread Crumb</li>
<li>User Upvote/DownVote option for KnowledgeBase Articles</li>
<li>Edit UpVote/DownVote Count</li>
<li>Editable Article View Count</li>
<li>Enable/Disable WordPress Commenting in Articles</li>
<li>Custom Templating Support – design your own custom template for Archive, Articles, Article Search & Article Detail page</li>
<li>Upload custom category image</li>
<li>Add category descriptions</li>
<li>Sidebar widget for Most Popular Articles</li>
<li>Sidebar widget for Tag Cloud</li>
<li>Tabbed widget for the main KnowledgeBase shortcode to display Sticky, Most Visited and Recent Articles</li>
<li>Knowledgebase slug, Category slug and Tag slug</li>
<li>Default article sorting option</li>
<li>Front end article sorting drop down</li>
<li>Show Sticky, Popular, Recent Article Tabs at the top or bottom of the Categories</li>
<li>Turn on or off Sticky, Popular, Recent Article Tabs individually</li>
<li>Customize colors</li>
<li>Enable/disable Breadcrumb</li>
<li>Enable Related Articles</li>
<li>Enable Comments on Article</li>
<li>Statistics – Search Terms, View, Popular Articles, Upvotes</li>
<li>Floating Search Box. OR ChatBot</li>
</ul>
<h4>How to train AI with your KnowledgeBase and website data using KBx ChatBot</h4>
You can train an OpenAI model for the ChatBot with your data using one of the two methods (requires WPBot Pro Professional or Master License): Fine Tuning or GPT Assistant
We suggest using GPT Assistant as this is easier, quicker, and more flexible. Our ChatBot for WordPress WPBot allows you to easily generate a JSON file containing all your website data that you can upload to your GPT Assistant. Here is a guideline for <a href="https://turbopowers.com/kbx/knowledgebase/how-to-train-ai-with-your-website-data-using-chatbot/" rel="nofollow ugc">How to train AI with your website data using KBx ChatBot</a>
KnowledgeBase X AI ChatBot Features
<blockquote>
🚀 With the KnowledgeBase HelpDesk Pro Version you can Power up your Knowledgebase HelpDesk with an AI Powered ChatBot. The Knowledgebase X Pro version HelpDesk is fully integrated with OpenAI ChatGPT or Google’s DialogFlow AI, Machine Learning and NLP engine. Build a robust self-service support system easily and & reduce Live customer support time and effort significantly with KnowledgeBase X Pro and its AI powered HelpDesk ChatBot.
</blockquote>
Interactions
<ul>
<li>Create simple text responses easily from your WordPress backend.</li>
<li>Create FAQ area with multiple questions and answers with Categories (supports html)</li>
<li>Send eMail, Call Me Back & Feedback Collection</li>
<li>Collect User eMail for newsletter Subscription</li>
<li>Add video in Support area just by pasting Youtube link</li>
<li>Option to Skip Greeting and Asking Name and eMail</li>
<li>Option to show the ChatBot for Logged in users only</li>
</ul>
OpenAI ChatGPT Integration 
* Integrate with OpenAI so the WPBot can answer any questions 
* Train and Fine Tune OpenAI ChatGPT 
* Fine tune with your Knowledgebase articles and Website data (pages, posts, knowledgebase and custom post types) 
* GPT Assistant support. Upload ChatBot Generated Website data, PDF or any document to train ChatGPT 
* Generate and Upload website contents as JSON file to your GPT Assistant for AI training 
* OpenAI Content Writer and AI Content Generatror 
* Open AI Image Generator
DialogFlow Integration
<ul>
<li>Full integration with Google Artificial Intelligence, Machine Learning or AI Engine DialogFlow</li>
<li>Supports DialogFlow ES – Essential and DialogFlow CX</li>
<li>Use DialogFlow CX as visual workflow builder to create conversations that are easier to design, enhance, and maintain.</li>
<li>Supports Rich Message Response & Card Responses from Dialogflow as FaceBook messenger app</li>
<li>Sample DialogFlow Agent for quick import</li>
</ul>
Interactive Forms 
Extend the Start Menu with the powerful Conversational Forms. It is a visual, drag and drop form builder. You can create:
<ul>
<li>Conditional Menu Driven Conversations</li>
<li>Standard Contact Forms</li>
<li>Job Application Forms</li>
<li>Lead Capture Forms</li>
<li>Various types of Calculators</li>
<li>Feedback Survey Forms etc.</li>
</ul>
Language Support
<ul>
<li>Works with any language (multi language support is available with KBx Pro Master license).</li>
<li>Advanced Language Center to edit and change every WPBot responses, System languages, stop words and info messages!</li>
<li>RTL support</li>
<li>Multi Language support. Multilingual chatbot for international customers </li>
</ul>
Embedding Features
<ul>
<li>Embed code to use the ChatBot on any other websites including static HTML website</li>
<li> Widget Shortcode to show the ChatBot on a page or post instead of Floating icon</li>
<li>Shortcode for Click to Chat Button with the possibility to Trigger Specific Intent (forms etc.) on a page or post</li>
</ul>
Misc. Features
<ul>
<li>Persistent chat history over user session on website</li>
<li>Option to Disable persistent chat history (Chat history is reset in every page)</li>
<li>Remember chat history in browser local storage and greet returning users</li>
<li>Option to Open pages in new or same window from search results</li>
<li>GDPR compliance (message with link to Privacy page)</li>
<li>Schedule day and time when WPBot will run. Make WPBot work with other Live chat software.</li>
<li>Priority Support</li>
</ul>
Useful <a href="https://turbopowers.com/wpbot-modules/" rel="nofollow ugc">ChatBot Modules</a>
<ul>
<li>Live Customer Chat module</li>
<li>Advanced Support Ticket module </li>
<li>Conversational Forms pro module </li>
<li>Chat Sessions & Histories </li>
<li>FacebBook Messenger </li>
<li>WhatApp WPBot Integration through Twilio</li>
<li>Extended Search </li>
<li>White Label ChatBot </li>
<li>Mailing List Integration </li>
<li>Extended UI (2 additional templates)</li>
<li>Settings Import/Export</li>
<li>Multi Language support. Multilingual chatbot for international customers </li>
<li>Simple text Responses Pro </li>
<li>Woocommerce </li>
<li>Telegram Bot </li>
</ul>
<h4>How to Use KnowledgeBase HelpDesk</h4>
Please check the plugin’s Help page for details.
<h3>Use</h3>
<ol>
<li>After activating the plugin, create a new page or post. In the body section write the shortcode </li>
<li>Save the page/post and check the page in front end. .</li>
</ol>

KnowledgeBase with AI ChatBot HelpDesk – KBx

KnowledgeBase with AI CHATBOT HelpDesk. Complete Self Help Customer Support System. Live chat and Support ticket in pro

SiteAnswerAI vs KnowledgeBase with AI ChatBot HelpDesk – KBx