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SiteAnswerAI adds an AI assistant to your WordPress site that answers visitor questions using your own website content. When a visitor asks about your services, products, policies, or anything else covered on your site, the assistant responds with relevant answers drawn from your pages.
This is useful for handling support questions, pre-sales inquiries, product lookups, and general site navigation — without requiring you to be online or manage a live chat queue.
Who is this for?
<ul>
<li>Business owners who want to reduce repetitive support questions</li>
<li>WooCommerce store owners who want visitors to get quick answers about products, pricing, and availability</li>
<li>Service providers who want an always-available assistant on their website</li>
<li>Anyone who wants to help visitors find information on their site faster</li>
</ul>
What you get:
<ul>
<li>An AI assistant that reads and learns from your website content</li>
<li>Automatic answers to visitor questions based on your pages, posts, and products</li>
<li>A clean chat widget that appears on your site frontend</li>
<li>WooCommerce awareness — the assistant can reference product names, prices, stock status, and descriptions</li>
<li>Full branding control — match your site colors, position the widget where you want it</li>
<li>A hosted dashboard for conversation history, prompt customization, and AI training</li>
<li>Lightweight loading — the widget script loads asynchronously and does not block page rendering</li>
</ul>
How setup works:
<ol>
<li>Install and activate the plugin</li>
<li>Visit any admin page — the plugin automatically provisions your AI assistant by sending your site URL, site name, and admin email to the SiteAnswerAI service</li>
<li>SiteAnswerAI begins crawling your website to build the assistant’s knowledge base</li>
<li>The chat widget appears on your site frontend once provisioning is complete</li>
<li>Optionally, check the email sent to your admin address to set a dashboard password for advanced settings</li>
</ol>
No separate registration or signup form is required. The plugin handles provisioning automatically on first use. If you already have a SiteAnswerAI account associated with your admin email, the plugin connects to your existing account instead.
WooCommerce integration:
If WooCommerce is active, you can connect your product catalog from the plugin settings page. The plugin creates a read-only WooCommerce REST API key and transmits it to SiteAnswerAI over HTTPS. This allows the assistant to answer product questions using real-time data — including prices, stock status, variants, and descriptions. The API key is read-only and cannot modify your store.
Performance:
The widget script is enqueued with an async loading strategy and renders in the footer. It does not block your page content from loading and works alongside caching plugins and page builders without conflict.
Customization:
From the WordPress settings page, you can control:
<ul>
<li>Widget position (bottom-right or bottom-left)</li>
<li>Primary color</li>
<li>Header and footer colors (or leave blank to use your dashboard defaults)</li>
<li>Enable/disable toggle</li>
</ul>
For deeper customization — including prompt tuning, personality settings, and conversation review — use the SiteAnswerAI dashboard linked from the plugin settings page.
Developer-friendly:
<ul>
<li><code>siteanswerai_show_widget</code> filter to control widget visibility per page</li>
<li><code>siteanswerai_app_url</code> filter and <code>SITEANSWERAI_APP_URL</code> constant for self-hosted setups</li>
<li>Helper functions: <code>siteanswerai_is_enabled()</code>, <code>siteanswerai_get_bot_id()</code>, <code>siteanswerai_is_configured()</code>, and more</li>
</ul>
Requirements:
<ul>
<li>WordPress 5.0 or higher</li>
<li>PHP 7.4 or higher</li>
</ul>
<h3>Third-Party Services</h3>
This plugin connects to external services to provide AI-powered chat functionality. Below is a clear description of each service, what data is sent, and when.
<h4>SiteAnswerAI</h4>
The primary service that powers the AI assistant. Handles chatbot provisioning, content indexing, conversation processing, and widget delivery.
<ul>
<li>Homepage: <a href="https://siteanswerai.com" rel="nofollow ugc">https://siteanswerai.com</a></li>
<li>API endpoint: <a href="https://siteanswerai.com" rel="nofollow ugc">https://siteanswerai.com</a></li>
<li>Terms of Service: <a href="https://siteanswerai.com/terms" rel="nofollow ugc">https://siteanswerai.com/terms</a></li>
<li>Privacy Policy: <a href="https://siteanswerai.com/privacy" rel="nofollow ugc">https://siteanswerai.com/privacy</a></li>
</ul>
When data is sent to SiteAnswerAI:
<ol>
<li>On the first WordPress admin page load after plugin activation, the plugin sends your site URL, site name, and WordPress admin email to provision your AI assistant. This also occurs on first settings save if auto-provisioning has not yet completed.</li>
<li>When the chat widget is enabled and a visitor loads any frontend page, the visitor’s browser requests the widget script and configuration from SiteAnswerAI servers.</li>
<li>When a visitor sends a chat message, their message text and the current page URL are sent to SiteAnswerAI for AI-powered response generation.</li>
<li>If WooCommerce integration is connected, a read-only WooCommerce REST API key is transmitted once over HTTPS so SiteAnswerAI can read your product catalog.</li>
</ol>
What data is sent:
<ul>
<li>WordPress admin email, site URL, and site name (during provisioning)</li>
<li>Bot ID and widget display settings</li>
<li>Visitor chat messages and page URLs (during conversations)</li>
<li>Read-only WooCommerce API credentials (only when WooCommerce integration is explicitly connected by a site administrator)</li>
</ul>
<h4>OpenAI Realtime API (Optional)</h4>
When voice features are enabled through the SiteAnswerAI dashboard, the widget may use the OpenAI Realtime API for voice-based interactions. Audio is recorded in the visitor’s browser and sent directly to OpenAI. No audio data is stored on the WordPress server.
<ul>
<li>Homepage: <a href="https://openai.com" rel="nofollow ugc">https://openai.com</a></li>
<li>Terms of Service: <a href="https://openai.com/policies/terms-of-use" rel="nofollow ugc">https://openai.com/policies/terms-of-use</a></li>
<li>Privacy Policy: <a href="https://openai.com/policies/privacy-policy" rel="nofollow ugc">https://openai.com/policies/privacy-policy</a></li>
</ul>
<h4>Vapi.ai (Optional)</h4>
An alternative voice AI provider available to users who bring their own API key. Used only when explicitly configured through the SiteAnswerAI dashboard.
<ul>
<li>Homepage: <a href="https://vapi.ai" rel="nofollow ugc">https://vapi.ai</a></li>
<li>Terms of Service: <a href="https://vapi.ai/terms" rel="nofollow ugc">https://vapi.ai/terms</a></li>
<li>Privacy Policy: <a href="https://vapi.ai/privacy" rel="nofollow ugc">https://vapi.ai/privacy</a></li>
</ul>
<h3>Privacy Policy</h3>
This plugin embeds a third-party widget from SiteAnswerAI. When the widget is enabled, visitors to your site may interact with the chatbot, and their conversations are processed by SiteAnswerAI. Please review the <a href="https://siteanswerai.com/privacy" rel="nofollow ugc">SiteAnswerAI Privacy Policy</a> for more information about how data is handled.
The plugin itself stores the following data in your WordPress database: 
* Your Bot ID and widget configuration (position, color, enabled status) 
* WooCommerce connection status and truncated API key (if WooCommerce integration is used)
This data is not transmitted to any third party except as described in the Third-Party Services section above.
<h3>Developer Notes</h3>
Filters:
<pre><code>siteanswerai_show_widget - Control when the widget is displayed

add_filter( 'siteanswerai_show_widget', function( $show ) {
 // Hide on contact page
 if ( is_page( 'contact' ) ) {
 return false;
 }
 return $show;
} );

siteanswerai_app_url - Override the SiteAnswerAI app URL (for self-hosted instances)

add_filter( 'siteanswerai_app_url', function( $url ) {
 return 'https://my-siteanswerai.example.com';
} );
</code></pre>
Constants:
<pre><code>SITEANSWERAI_APP_URL - Define in wp-config.php to set a custom app URL

define( 'SITEANSWERAI_APP_URL', 'https://my-siteanswerai.example.com' );
</code></pre>
Helper Functions:
<ul>
<li><code>siteanswerai_is_enabled()</code> – Check if widget is enabled</li>
<li><code>siteanswerai_get_bot_id()</code> – Get the configured Bot ID</li>
<li><code>siteanswerai_is_bot_valid()</code> – Check if Bot ID has been validated</li>
<li><code>siteanswerai_get_position()</code> – Get the widget position</li>
<li><code>siteanswerai_get_primary_color()</code> – Get the primary color</li>
<li><code>siteanswerai_is_configured()</code> – Check if Bot ID is set</li>
</ul>

SiteAnswerAI

AI assistant trained on your website content that answers visitor questions automatically.

Text

Want to communicate with visitors while they’re browsing your site? With the LiveChat plugin for WordPress, you can add a live chat widget that lets you connect with customers in real time, answer questions instantly, and offer top-notch customer support.
You can also use the chat widget to send personalized messages, collect leads, or act as a contact form when you’re offline. It’s <a href="https://www.livechat.com/wordpress-chat-ai/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">the best live chat and AI customer support plugin for WordPress websites</a>.
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/l86bnupc_4o?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
Whether you run a blog, online store, or service business, live chat software helps you:
<ul>
<li>Connect with customers instantly.</li>
<li>Improve customer satisfaction scores.</li>
<li>Capture more leads and close more sales.</li>
</ul>
LiveChat is designed for WordPress users who want to offer fast, professional support — without adding friction to the user experience.
<h4>🧑‍💻 Feature-rich WordPress live chat widget</h4>
<ul>
<li>
💬 LiveChat + <a href="https://www.livechat.com/marketplace/apps/chatbot/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">ChatBot</a> (AI-powered) — Combine human support with automation. Use AI chatbots to handle FAQs instantly and transfer complex cases to your live customer support team.
</li>
<li>
🧲 Lead capture — Don’t miss a lead. Capture messages when you’re offline using the chat widget as a <a href="https://www.livechat.com/asynchronous-communication/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">contact form</a>. Every message is stored safely for follow-up.
</li>
<li>
📊 Website visitor tracking — <a href="https://www.livechat.com/tour/#engage?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">Track visitors in real time</a>. See what pages they viewed, where they came from, and what products they’re browsing. Spot high-intent leads instantly.
</li>
<li>
🎯 Targeted messages & smart triggers — Send personalized messages or chat invitations based on user behavior. Greet returning visitors or <a href="https://www.livechat.com/features/engaging-customers/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">engage users</a> browsing your pricing or checkout pages.
</li>
<li>
🛍️ Built for <a href="https://www.livechat.com/solutions/ecommerce?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">ecommerce</a> — Boost sales with access to cart contents for upsell and cross-sell opportunities, cart recovery messages, and proactive support on WooCommerce and other ecommerce platforms.
</li>
<li>
📋 Customer profiles & CRM integration — <a href="https://www.livechat.com/solutions/ecommerce/#Gathering-customer-data?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">Access detailed visitor profiles</a> with past chat history, location, and behavior. Sync with your CRM to personalize support and drive conversions.
</li>
<li>
⚡ Quick replies — Save time with <a href="https://www.livechat.com/features/chat-tools/#Canned-responses?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">ready-made answers</a> to common questions. Agents can respond in seconds using shortcuts.
</li>
<li>
📬 LiveChat + HelpDesk integration — Connect LiveChat with <a href="https://www.livechat.com/marketplace/apps/helpdesk/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">HelpDesk</a> to manage live chat, email, and tickets in one place. Streamline your customer support workflow by turning conversations into tickets and tracking them from start to resolution, without switching tools.
</li>
<li>
👀 <a href="https://www.livechat.com/features/chat-tools/#Message-sneak-peek?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">Message sneak peek</a> — See what your customers are typing in real time before they hit send. It helps you prepare faster responses and reduce resolution time.
</li>
<li>
🌐 Multisite support — Add LiveChat to multiple WordPress sites without extra charges. Customize the widget per page or keep it consistent across your network.
</li>
<li>
📱 Mobile-ready support — Use the <a href="https://www.livechat.com/app/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">LiveChat mobile app</a> on iOS and Android to chat with customers on the go. Perfect for remote teams or when you need to step away from your desk.
</li>
<li>
📈 Reports, goals & analytics — Measure performance with detailed <a href="https://www.livechat.com/features/reports-and-analytics/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">reports</a>. Track sales, chat satisfaction, and response times to optimize support and conversions.
</li>
<li>
🎨 <a href="https://www.livechat.com/features/customization/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">Full widget customization</a> — Match your brand perfectly. Change colors, greetings, widget placement, and behavior on both desktop and mobile.
</li>
<li>
📬 <a href="https://www.livechat.com/features/channels/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">Messaging channel integrations</a> — Manage chats from Facebook Messenger, WhatsApp, Instagram, SMS, and your website in one unified inbox.
</li>
<li>
👥 Team management & roles — <a href="https://www.livechat.com/features/team-management/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">Organize agents into groups</a> (sales, support, billing) and assign custom roles with permissions. Ideal for growing support teams.
</li>
<li>
🔐 <a href="https://www.livechat.com/features/security/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">Security</a> & access controls — Protect customer data with 2-step verification, visitor banning, and permission-based access for agents and admins.
</li>
</ul>
<h4>🤖 AI-powered features</h4>
<ul>
<li>
🧠 AI-powered <a href="https://www.livechat.com/help/reply-suggestions/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">reply suggestions</a> — Connect LiveChat with your knowledge base to automatically generate accurate, on-brand responses. Ensure your team provides consistent answers with less effort. Perfect for scaling customer support with AI bot.
</li>
<li>
📄 Chat summaries — No time to read full transcripts? Get an instant AI-generated summary of every conversation so you can catch up on key points and follow up faster.
</li>
<li>
📊 Weekly insights & trends — See what your customers are asking and fast. Get a <a href="https://www.livechat.com/help/insights/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">weekly digest</a> that highlights the most common questions from your LiveChat conversations. Great for improving your FAQ content and support workflows.
</li>
<li>
✍️ AI text enhancement — <a href="https://www.livechat.com/help/ai-text-suggestions-your-agents-writing-assistant/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">Write replies faster and smarter</a>. Use AI to expand, rephrase, summarize, or adjust the tone of any message, whether you want to sound friendlier, more formal, or more concise.
</li>
<li>
🏷️ Smart tag suggestions — Save time with automatic chat tagging. LiveChat suggests relevant tags based on the conversation, helping you stay organized without manually labeling each chat.
</li>
</ul>
<h4>🖥️ LiveChat for WordPress website</h4>
LiveChat is fully compatible with the most popular WordPress page builders, including Elementor, Divi, Beaver Builder, and the default WordPress Block Editor. You can easily place the chat widget anywhere on your site — no coding required.
It also works seamlessly with any WordPress theme or template without needing custom modifications. Whether you’re using a free theme or a custom-built design, LiveChat blends in perfectly.
Running an ecommerce store? LiveChat integrates with major platforms like WooCommerce, BigCommerce for WordPress, and Ecwid, making it easy to support and convert shoppers in real time.
<h4>🛠️ Easy to customize and extend</h4>
LiveChat is built to grow with your business. You can customize the chat widget to match your brand and extend its functionality with powerful integrations.
Easily <a href="https://www.livechat.com/marketplace/apps/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">connect LiveChat to your favorite tools</a> for email marketing, CRM, and social messaging. Popular integrations include:
<ul>
<li>HubSpot CRM, Salesforce, Zendesk.</li>
<li>WhatsApp, Facebook Messenger, Instagram.</li>
<li>Mailchimp, Google Analytics, Slack, and more.</li>
</ul>
Whether you’re managing customer relationships, sending newsletters, or chatting across platforms, LiveChat helps you keep everything in sync.
<h4>💬 How LiveChat works</h4>
After you install and activate the <a href="https://www.livechat.com/marketplace/apps/wordpress/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">LiveChat plugin on your WordPress site</a>, you’ll be prompted to sign in to your existing LiveChat account or create a new one.
If you’re new to LiveChat, setup only takes a minute — and a free trial is available, so you can get started without a credit card.
Once connected, simply log in using any of the LiveChat apps:
<ul>
<li>Web app (browser-based).</li>
<li>Desktop app (Windows/macOS).</li>
<li>Mobile app (iOS or Android).</li>
</ul>
The chat widget will automatically appear on your WordPress site. You can now:
<ul>
<li>Customize its look and behavior.</li>
<li>Set up automated greetings.</li>
<li>Start chatting with visitors in real time.</li>
</ul>
Need help getting started? 
👉 <a href="https://www.livechat.com/help/wordpress-livechat-on-your-website/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">LiveChat Getting Started Guide</a>
<h4>🗒️ Notes</h4>
🌍 Localization support 
LiveChat — the WordPress live chat plugin — is fully translation-ready. You can easily translate it into any language using the WordPress community tools at translate.wordpress.org.
Whether your customers speak Spanish, German, French, or any other language, you can offer a seamless multilingual chat experience.
🤝 Partner with LiveChat 
Are you a developer or agency looking to offer live chat solutions for clients? 
You can open a LiveChat account on behalf of your customers and add real-time support to their websites.
<a href="https://partners.livechat.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">Join our Partner Program</a> to earn recurring revenue while expanding your service offering.
<h4>🗣️ Testimonials</h4>
<blockquote>
With LiveChat, we are able to answer questions far more quickly and seamlessly so we can help customers make better product choices for their projects. (<a href="https://www.livechat.com/customers/customer-stories/pioneer-millworks/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">read more</a>)
</blockquote>
<ul>
<li>Deanna Varble, Pioneer Millworks</li>
</ul>
<blockquote>
Since installing LiveChat on our website in March 2020, sales made thanks to online consultations constitute 1.7% of the company’s profits in the digital channel. (<a href="https://www.livechat.com/customers/customer-stories/sephora/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">read more</a>)
</blockquote>
<ul>
<li>Milena Wojewoda, Sephora</li>
</ul>
<h4>📑 Documentation and support</h4>
Need help setting up or using the LiveChat plugin for WordPress? We’ve got you covered:
<ul>
<li>
📘 Installation & setup guide — Follow our <a href="https://www.livechat.com/help/wordpress-livechat-on-your-website/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">step-by-step help center article</a> to learn how to install and configure LiveChat on your WordPress website.
</li>
<li>
💬 Live support — Chat with our team directly on the <a href="https://www.livechat.com/marketplace/apps/wordpress/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">WordPress integration page</a> for real-time assistance.
</li>
<li>
🌐 LiveChat website — Explore all plugin features, FAQs, chatbot tools, and use cases on <a href="https://www.livechat.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">our website</a>.
</li>
<li>
🏢 LiveChat for enterprise – Need a scalable customer service solution for high-volume support? Learn how <a href="https://www.livechat.com/enterprise/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">LiveChat for Enterprise</a> helps large businesses improve customer engagement and team performance.
</li>
<li>
🛠 Plugin support forum — Have a question or issue? Post a thread in the WordPress.org support forum, and we’ll respond as soon as possible.
</li>
</ul>
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/LhqR2_UjQm8?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
<h4>🏢 About us</h4>
<a href="https://www.text.com?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">Text</a> provides modern tools for managing business communication, generating leads, and delivering exceptional customer support — anytime, anywhere.
Our product suite includes:
<ul>
<li><a href="https://www.livechat.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">LiveChat</a> — real-time messaging for sales and support.</li>
<li><a href="https://www.chatbot.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">ChatBot</a> — AI-powered automation and chatbot agents.</li>
<li><a href="https://www.helpdesk.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">HelpDesk</a> — help desk software with ticketing and email support.</li>
<li><a href="https://www.knowledgebase.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">KnowledgeBase</a> — self-service documentation.</li>
<li><a href="https://openwidget.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">OpenWidget</a> — a customer service widget creator tool.</li>
</ul>
Trusted by over 35,000+ businesses across 150+ countries, our tools are used by companies of all sizes — from startups to Fortune 500 brands like PayPal, IKEA, Allstate, and Capital One.
📰Press & brand assets
Writing about Text or our products? Visit the <a href="https://www.text.com/press/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">Text Press Office</a> to download our logo, product screenshots, and official brand guidelines.

LiveChat – Live Chat Plugin for WP Websites

Fix it!

LiveChat plugin is installed on some of our sites. The admin interface on those sites was defaced on every page with a double line under the H1 page title. There's absolutely no excuse for loading an iFrame at the top of every admin page load. This basically puts LiveChat in the position to track every admin page load of every WordPress site on which LiveChat is installed.

The actual LiveChat interface within WordPress is not a dedicated interface at all but just an iframe login to the LiveChat website.

LiveChat is a wealthy commercial company. They could do much better with their WordPress plugin. Most free plugins created by serious volunteer developers treat their users and WordPress admin interface with more respect.

PS. The second star is for creating a plugin for WordPress (right idea) and that the plugin does not crash the site. The trick now is to create a good LiveChat plugin for WordPress.

Very poorly coded, just a giant iFrame

Best live chat and help desk plugin for WordPress websites. Add the LiveChat widget to engage visitors and provide real‑time customer support! 🚀

SiteAnswerAI vs LiveChat – Live Chat Plugin for WP Websites