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<p><strong>SiteSideKick</strong> transforms your customer support with an AI chatbot powered by your business knowledge. Unlike generic AI assistants, SiteSideKick uses Retrieval-Augmented Generation (RAG) technology to ground responses in your actual documents, significantly reducing inaccurate or fabricated answers.</p>
<h4>Key Features</h4>
<ul>
<li><strong>Quick Setup</strong> – Simple integration with a single chatbot ID</li>
<li><strong>RAG Technology</strong> – Retrieval-Augmented Generation grounds responses in your knowledge base</li>
<li><strong>24/7 Availability</strong> – Automated responses available around the clock</li>
<li><strong>Document-Based Answers</strong> – Responses sourced from your uploaded content</li>
<li><strong>Customizable Appearance</strong> – Configure colors, theme, welcome message, and suggested responses</li>
<li><strong>Conversation Analytics</strong> – Track interactions and identify common questions</li>
<li><strong>Security Features</strong> – JWT authentication, rate limiting, and domain validation</li>
<li><strong>Usage Limits</strong> – Subscription-based message quotas and storage controls</li>
</ul>
<h4>How It Works</h4>
<ol>
<li><strong>Create Your Account</strong> – Sign up at SiteSideKick.io (14-day free trial available)</li>
<li><strong>Upload Your Content</strong> – Add documents, FAQs, and support articles to build your knowledge base</li>
<li><strong>Configure Your Chatbot</strong> – Customize appearance, welcome message, and suggested responses</li>
<li><strong>Get Your Chatbot ID</strong> – Copy the ID from your SiteSideKick dashboard</li>
<li><strong>Install This Plugin</strong> – Enter your Chatbot ID in WordPress settings</li>
<li><strong>Go Live</strong> – Your AI chatbot is now active on your WordPress site</li>
</ol>
<h4>Why SiteSideKick?</h4>
<p><strong>Automate Repetitive Questions</strong><br />
Handle common inquiries automatically while your team focuses on complex customer issues.</p>
<p><strong>Provide Instant Responses</strong><br />
Reduce customer wait times with immediate, relevant answers from your knowledge base.</p>
<p><strong>Scale Customer Support</strong><br />
Handle increased interaction volume without proportionally expanding your support team.</p>
<p><strong>Simple Integration</strong><br />
No coding required—just add your Chatbot ID to get started.</p>
<h4>What You Need</h4>
<ul>
<li>A SiteSideKick account (sign up at https://www.sitesidekick.io)</li>
<li>An active subscription (14-day free trial available, see pricing at https://www.sitesidekick.io/pricing)</li>
<li>Your Chatbot ID from the SiteSideKick dashboard</li>
</ul>
<h3>External services</h3>
<p>This plugin relies on the SiteSideKick service (https://www.sitesidekick.io) to provide AI-powered chatbot functionality. The plugin cannot function without this external service.</p>
<h4>Chatbot widget script</h4>
<p>On every page load of your WordPress site, the plugin loads a JavaScript chatbot widget from SiteSideKick’s CDN:<br />
https://chatbot-page.pages.dev/chatbot.js</p>
<p>This script renders the chat interface on your site. No user data is sent when loading the script itself.</p>
<h4>Chat API requests</h4>
<p>When a visitor interacts with the chatbot, the widget sends the following data to the SiteSideKick API:</p>
<ul>
<li>The visitor’s chat messages</li>
<li>Your Chatbot ID (configured in the plugin settings)</li>
<li>The domain of your WordPress site (for authentication)</li>
</ul>
<p>This data is sent each time a visitor sends a message in the chatbot. The API processes the message using Retrieval-Augmented Generation (RAG) to return a response based on the documents you have uploaded to your SiteSideKick account.</p>
<p>SiteSideKick service links:</p>
<ul>
<li>Terms of Service: https://www.sitesidekick.io/terms-of-service</li>
<li>Privacy Policy: https://www.sitesidekick.io/privacy-policy</li>
</ul>
<h3>Support</h3>
<p>Need help?</p>
<ul>
<li>Visit our <a href="https://www.sitesidekick.io/integration-guide" rel="nofollow ugc">Integration Guide</a></li>
<li><a href="https://www.sitesidekick.io/contact" rel="nofollow ugc">Contact Support</a></li>
<li>Email: support@sitesidekick.io</li>
</ul>
<h3>About SiteSideKick</h3>
<p>SiteSideKick is an AI-powered customer support platform that helps businesses automate common support interactions. Our Retrieval-Augmented Generation (RAG) technology connects advanced AI models to your business knowledge base, enabling contextual, document-grounded responses to customer inquiries.</p>
<p>Learn more at https://www.sitesidekick.io</p>


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