Seventh Sky

<p>Smart Support is a modern, full‑featured helpdesk and ticketing system built specifically for WordPress. It gives your customers a clean, friendly portal to request help and track progress, while your team gets the tools they need to triage, collaborate, and resolve tickets efficiently.</p>
<p>Smart Support transforms your WordPress site into a <strong>full-featured AI-supported helpdesk ticket & customer support system</strong>.  Built with agents, supervisors, and customers in mind, it provides everything you need to deliver efficient, reliable, and professional customer support — right from your WordPress dashboard. The enhanced admin interface features optimized column layouts, flexible ticket numbering options, and improved data visualization for better ticket management efficiency.</p>
<p>Agents can optionally use built‑in <strong>AI assistance</strong> on individual tickets (after you add your own API credentials under Settings <span aria-hidden="true" class="wp-exclude-emoji">→</span> Advanced <span aria-hidden="true" class="wp-exclude-emoji">→</span> AI): summarize threads, get suggested replies, rewrite drafts before sending, ask follow‑up questions about the conversation, or add custom instructions alongside any action.</p>
<p><span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/uKoNmzWbgXQ?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span></p>
<h4>What your customers get</h4>
<ul>
<li>A unified Support Center page powered by the <code>[smart_support_page]</code> shortcode with tabs for Login, Register, Dashboard, and Create Ticket</li>
<li>Simple, secure login and registration with optional first/last‑name auto‑fill and “remember me.”</li>
<li>Password reset link and optional Google reCAPTCHA (v2, v2 Invisible, or v3) protection</li>
<li>An easy ticket form with rich text editor support and file attachments</li>
<li>A personal dashboard to view, search, and filter their tickets by status, department, and state</li>
<li>Clear ticket timelines with messages and attachments</li>
</ul>
<h4>What your team gets</h4>
<ul>
<li>Structured ticket lifecycle: open, delayed, closed (with reopen and close actions)</li>
<li>Auto‑close inactive tickets after a configurable number of days</li>
<li>Auto‑delay mode to mark stale tickets as “Delayed” and notify customers</li>
<li>Departments, products, and priorities to organize and route requests</li>
<li>Role‑based access: customer, agent, manager, administrator (fully capability‑driven)</li>
<li>Agent ticket visibility controls: own tickets, department tickets, or all tickets</li>
<li>Inline reply with attachments and internal notes capability (via standard replies)</li>
<li>Email notifications for new tickets, replies, delays/closures, and more (templated and translatable)</li>
<li>Analytics dashboard powered for volume, status, and performance insights</li>
<li>Optional <strong>AI assistant</strong> on admin ticket screens: summarize, suggest replies, rewrite your draft with preview, ask questions with optional prompts—powered by your configured OpenAI‑compatible provider</li>
</ul>
<h4>Highlights</h4>
<ul>
<li>Manage unlimited support tickets</li>
<li>Assign roles: Support Users, Agents, Supervisors</li>
<li>Real-time ticket reply notifications</li>
<li>Customer feedback with a 5-star rating system</li>
<li>Responsive, mobile-friendly interface</li>
<li>Frontend‑first design: the entire portal runs on a single page via <code>[smart_support_page].</code></li>
<li>Robust attachments: size/type limits, previews, and secure download handling</li>
<li>Powerful filtering: status, department, state, and keyword search on the dashboard</li>
<li>Accessibility‑minded UI and fully responsive layout that looks great on mobile and desktop</li>
<li>Security built‑in: nonces, strict capability checks, comprehensive sanitization and escaping, and reCAPTCHA integration</li>
<li>Translation‑ready and multisite‑compatible</li>
<li>Clean, well‑structured code that follows WordPress coding standards</li>
<li>Optional agent <strong>AI features</strong> (off until you enable them and supply API settings under Advanced <span aria-hidden="true" class="wp-exclude-emoji">→</span> AI)</li>
</ul>
<h4>Shortcode</h4>
<p>Add this to any page to create your full Support Center: <code>[smart_support_page].</code></p>
<h3>Free Core Features</h3>
<ul>
<li>Modern dashboard settings </li>
<li>Internal notes</li>
<li>Ticket layout with sidebar details</li>
<li>Role badges and avatars in replies</li>
<li>Real-time open ticket count in the menu</li>
<li>Responsive design across desktop, tablet, and mobile</li>
<li>Agent notifications for user and agent replies</li>
<li>Dashboard notification center with ticket links</li>
<li>Optional <strong>AI assistant</strong> for ticket summaries, reply suggestions, etc</li>
<li>Waiting icon indicator for unanswered tickets</li>
<li>Configurable notification settings</li>
<li>Frontend support integration with a comprehensive notification system</li>
<li>Three roles: Support User, Support Agent, Support Supervisor</li>
<li>Role management admin panel</li>
<li>Real-time capability assignment/removal</li>
<li>Supervisor-level access with analytics and notifications</li>
<li>Agent department assignment system for ticket filtering</li>
<li>Users can close/reopen their own tickets</li>
<li>“Reply & Close” button for quick actions</li>
<li>Auto-assign tickets to agents on reply</li>
<li>Agent permission to create new tickets (configurable)</li>
<li>5-star rating system for ticket replies</li>
<li>Dashboard rating column with average values</li>
<li>Agent performance analytics with average and total ratings</li>
<li>Agent performance dashboard</li>
<li>Average rating and total ratings per agent</li>
<li>Updated Chart.js integration for reports</li>
<li>Auto-delay tickets after inactivity</li>
<li>Global search by ID, subject, or content</li>
<li>Highlighted results with counts</li>
<li>Compact search bar for admin list</li>
<li>Flexible ticket number formats (Sequential: 2501001, Hash-based: #121)</li>
<li>Optional tickets sidebar with ticket list for quick navigation between tickets</li>
</ul>
<h3>Premium Add-ons</h3>
<p>Extend Smart Support with powerful add-ons designed to streamline your workflow and enhance your support system:</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/smart-support-email-bridge/" rel="nofollow ugc">Email Bridge</a></strong>: Convert incoming emails to support tickets and reply to tickets via email. Maintain complete conversation history with seamless email integration.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/canned-replies/" rel="nofollow ugc">Canned Replies</a></strong>: Enable your team to create and use predefined responses for common issues. One-click insertion of professional replies reduces response times and ensures consistent communication.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/smart-support-webhooks/" rel="nofollow ugc">Webhooks</a></strong>: Send ticket event notifications to external systems (CRMs, automations, custom apps) using secure, signed outgoing webhooks with delivery logs and retries.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/custom-status/" rel="nofollow ugc">Custom Status</a></strong>: Create unlimited custom ticket statuses with colors, icons, and workflow rules. Streamline your support process and keep agents and customers on the same page.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/registration-fields/" rel="nofollow ugc">Registration Fields</a></strong>: Add unlimited custom fields to your registration forms. Collect the exact user details you need with validation, templates, and seamless profile integration.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/smart-support-custom-fields/" rel="nofollow ugc">Custom Fields</a></strong>: Create unlimited custom ticket fields from the backend and automatically collect additional information during ticket submission. Display fields in ticket details, make them editable, and optionally show selected fields as sortable/filterable columns in the ticket list.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/ticket-templates/" rel="nofollow ugc">Ticket Templates</a></strong>: Speed up ticket creation with reusable templates. Auto-fill subjects and messages, control editing permissions, and keep support requests consistent.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/front-end-support/" rel="nofollow ugc">Front-end Support</a></strong>: Give your support agents a complete, professional frontend dashboard. Agents can manage all tickets without accessing the WordPress admin area, perfect for remote teams and client portals.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/smart-support-gravity-forms-integration/" rel="nofollow ugc">Gravity Forms Integration</a></strong>: Connect Gravity Forms with Smart Support. When visitors submit mapped forms, create tickets automatically with field-based mapping for subject, description, customer details, and optional routing (priority, department, product).</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/woocommerce/" rel="nofollow ugc">WooCommerce Tickets</a></strong>: Seamlessly integrate Smart Support with your WooCommerce store. Provide purchase-based support, link orders to tickets, and manage customer support with advanced e-commerce features and analytics.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/smart-support-organizations/" rel="nofollow ugc">Organizations / Company Profile</a></strong>: Manage companies and teams as organizations. Store domains and contacts, link tickets to the right organization, auto-match tickets from email domains, and optionally give organization contacts shared visibility on the customer portal.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/smart-support-guest-support/" rel="nofollow ugc">Guest Support</a></strong>: Allow guests to submit support tickets without registration using email-only authentication.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/smart-support-auto-close-alert/" rel="nofollow ugc">Auto-Close Alert</a></strong>: Add warning reminder emails, batch limits, cron recurrence control, and richer auto-close email templates.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/smart-support-widget/" rel="nofollow ugc">Smart Widget</a></strong>: Bring instant, on-page support with a customizable floating widget. Users can search the knowledge base, view tickets, and contact support without leaving the page.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/smart-support-auto-responder/" rel="nofollow ugc">Auto Responder</a></strong>: Automatically send responses to support tickets based on intelligent rules. Respond instantly based on departments, products, keywords, ticket status, and business hours.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/smart-support-documentation/" rel="nofollow ugc">Documentation</a></strong>: Instantly insert knowledge base articles into ticket replies. Search, preview, and insert documentation from Instant Knowledgebase without leaving the ticket screen.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/smart-support-private-credentials/" rel="nofollow ugc">Private Credentials</a></strong>: Securely exchange sensitive login details inside support tickets without email, chat apps, or risk. Share credentials such as usernames, passwords, URLs, and access notes directly within the ticket system with automatic cleanup when tickets are resolved.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/smart-support-sla-service-level-agreement/" rel="nofollow ugc">SLA (Service Level Agreement)</a></strong>: Enforce response and resolution commitments with advanced SLA management. Track time to first response and time to resolution, configure business hours, monitor compliance in real-time, and prevent SLA breaches with proactive alerts.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/smart-support-time-tracking/" rel="nofollow ugc">Time Tracking</a></strong>: Accurately track time spent on support tickets by agents, departments, and clients. Monitor productivity, improve response efficiency, and manage billable support hours with complete transparency and detailed analytics.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/smart-support-productivity-suite/" rel="nofollow ugc">Productivity Suite</a></strong>: Enhance agent productivity with comprehensive workflow tools. Edit tickets with full history tracking; manage replies (edit, delete, split); use trash functionality with restore; print tickets; use smart ordering options; use the tasks list widget; use the personal notes widget; and CC recipients with granular notification preferences. Streamline your support workflow and improve team collaboration.</p>
<h3>REST API Integrations</h3>
<p>Smart Support v2.0.1 includes an <strong>optional REST API</strong> intended for server-to-server integrations (CRM, automations, imports). It is disabled by default.</p>
<ul>
<li>Enable it: Smart Support <span aria-hidden="true" class="wp-exclude-emoji">→</span> Settings <span aria-hidden="true" class="wp-exclude-emoji">→</span> Advanced <span aria-hidden="true" class="wp-exclude-emoji">→</span> API <span aria-hidden="true" class="wp-exclude-emoji">→</span> “Enable REST API”</li>
<li>Authentication: create one or more <strong>API keys</strong> (shown once at creation).</li>
</ul>
<p>Fore more details read <span aria-hidden="true" class="wp-exclude-emoji">→</span> <a href="https://smartsupportdesk.com/knowledgebase/smart-support-rest-api-user-guide/" rel="nofollow ugc">REST API Documentation</a></p>
<h3>Notes on Privacy & Security</h3>
<p>Smart Support uses <a href="https://www.google.com/recaptcha/api/siteverify" rel="nofollow ugc">Google reCAPTCHA</a> (optional) for spam prevention (<a href="https://policies.google.com/terms" rel="nofollow ugc">Terms of Service</a> & <a href="https://policies.google.com/privacy" rel="nofollow ugc">Privacy Policy</a>) and <a href="https://www.chartjs.org" rel="nofollow ugc">Chart.js</a> in the admin for analytics (<a href="https://www.chartjs.org/" rel="nofollow ugc">Terms of Service</a> & <a href="https://www.chartjs.org/" rel="nofollow ugc">Privacy Policy</a>). The plugin validates permissions server‑side, escapes output, verifies nonces on all forms, and stores files securely using WordPress APIs.</p>
<h4>Privacy and data flow (AI)</h4>
<p>Smart Support agent <strong>AI</strong> is <strong>optional</strong> and can use a connected WordPress Core AI provider on WordPress 7.0+, or your saved credentials under Settings -> Advanced -> AI as a fallback. When you use the assistant:</p>
<ul>
<li>Your <strong>WordPress site (server)</strong> sends HTTPS requests through the configured WordPress Core AI provider when available. If Core AI is not configured, Smart Support sends requests from your configured <strong>API base URL</strong> to <code>{base URL}/chat/completions</code> using your <strong>saved API key</strong> (Bearer authentication). Requests never go through Smart Support vendor servers solely for AI; traffic is between <strong>your server</strong> and <strong>your chosen provider</strong>.</li>
<li><strong>Content transmitted</strong> typically includes relevant <strong>ticket thread text</strong> (subject, replies, identifiers as built for the prompt); for <strong>rewrite</strong>, the <strong>current reply draft</strong> from the editor; plus any <strong>custom instructions or questions</strong> you type in the AI panel. Exact fields follow the task (summarize, suggest reply, rewrite, ask).</li>
<li><strong>Who can trigger it:</strong> only staff who can <strong>view that ticket</strong> in wp-admin and pass permission checks—same capability rules as normal ticket access. Customers and the public <strong>cannot</strong> call the AI endpoint from the plugin UI.</li>
<li><strong>Where credentials live:</strong> your <strong>API key</strong> and AI settings are stored in the WordPress <strong>database</strong> (options). Protect database backups, exports, and admin access accordingly. The settings screen never displays the full key after save.</li>
<li><strong>Third parties:</strong> your provider may <strong>log, retain, or process</strong> inputs and outputs under <strong>their</strong> terms, privacy policy, and region. You are responsible for choosing a provider, model, and data‑processing agreement that meet your legal obligations (including those owed to ticket authors and end users).</li>
<li><strong>Disclosure:</strong> if your organisation must tell customers when AI is used on their data, handle that in your own policies, ticket footers, or contracts—the plugin does not send automatic customer notices for AI use.</li>
</ul>
<p>If neither WordPress Core AI nor Smart Support AI is configured, <strong>no</strong> ticket content is sent to an LLM API by this feature.</p>


Smart Support – Self-Hosted customer support helpdesk & Ticket system

Self-Hosted helpdesk & Customer Support ticket system for WordPress with advance ticket management, user roles, and frontend features.

WtThemes

RcaTheme.com

<p><strong>Guest Support</strong> is a comprehensive customer support ticket system for WordPress.</p>
<p>With this plugin, you can effortlessly provide customer support, allowing users to create new tickets and replies, and agents to respond to tickets without requiring any login or registration.</p>
<ul>
<li><a href="https://guest-support-wp.rcatheme.com/" rel="nofollow ugc">View live demo</a></li>
</ul>
<h3>Features – Create new ticket:</h3>
<ul>
<li>Users can create tickets without any Login/Registration</li>
<li>Live WordPress Posts suggestions based on user’s typing on the Subject input field through Ajax (<a href="https://www.rcatheme.com/item/guest-support-addon-for-wordpress" rel="nofollow ugc">Pro Addon required</a>).</li>
<li>Users can upload files with the maximum allowed number of files, total files size and allowed file types/extensions based on settings.</li>
<li>Secure file uploads and stores files with random filenames on your server.</li>
<li>Google reCAPTCHA 3 SPAM verification.</li>
<li>Verify email with OTP (One Time Password) through Ajax (Pro Addon required).</li>
<li>Internal email validation system to identify fake/mistyped/invalid and disposable temporary email addresses.</li>
<li>99.9% SPAM free if you enable Email verification.</li>
<li>Option to show a customized message or redirect to the ticket view page after successfully submitting a ticket.</li>
</ul>
<h3>Features – Create reply:</h3>
<ul>
<li>After creating a new ticket, both the user and support agent will receive email notifications with a unique ticket link.</li>
<li>Agents can reply to the ticket using the unique ticket link without logging in.</li>
<li>Users can reply to the ticket using the unique ticket link without logging in.</li>
<li>Both the user and agent can edit the last/all reply message(s) based on settings.</li>
<li>Both the user and agent can close tickets when submitting a reply.</li>
<li>Both the user and agent can close tickets using a Close Ticket link.</li>
<li>Both the user and agent can reopen closed tickets if allowed in the settings.</li>
<li>On the single ticket view page, both the user and agent can see links to other submitted tickets of the same user based on the user’s email address.</li>
</ul>
<h3>Features – Signature and profile photo (Pro Addon required):</h3>
<ul>
<li>Both users and agents can set a profile photo and default signature if allowed in the settings. Login/registration required to use this feature.</li>
</ul>
<h3>Features – Create ticket for users by Admin and Agent (Pro Addon required):</h3>
<ul>
<li>Admins can create tickets for other registered users from the admin panel.</li>
<li>Agents can create tickets for other registered users from the frontend.</li>
</ul>
<h3>Features – List of tickets:</h3>
<ul>
<li>Admins can view a list of all tickets in the WordPress admin panel.</li>
<li>Agents can view a list of all tickets submitted to their department on the frontend (Pro Addon required).</li>
<li>Registered users can view a list of all tickets (Pro Addon required).</li>
<li>If a user registers later with an email address that was used to submit tickets, all of the user’s tickets (before and after registration) will be displayed on the frontend tickets list page (Pro Addon required).</li>
<li>Filter tickets by ticket status: ‘Open’, ‘Pending’, ‘Closed’, and departments.</li>
<li>Sort tickets by ‘Ticket Created Date A-Z’, ‘Ticket Created Date Z-A’, ‘Last Reply Date A-Z’, and ‘Last Reply Date Z-A’.</li>
<li>Search tickets by ticket ID, subject, and email address.</li>
<li>Users and agents can still view a list of submitted tickets on the single ticket view page without logging in or registering.</li>
</ul>
<h3>Features – Admin- Department:</h3>
<ul>
<li>Create/edit/delete unlimited departments. One department supported in the free version.</li>
<li>Assign a support agent to each department.</li>
<li>Show/hide department field on the frontend ticket submission form.</li>
<li>Add additional email notification addresses to each department.</li>
<li>When a new ticket is submitted to a specific department, the assigned support agent and additional email addresses will receive email notifications.</li>
</ul>
<h3>Features – Admin- Forms and Form Builder:</h3>
<ul>
<li>Create/edit/delete unlimited forms with dedicated custom fields, features, and options. One form is supported in the free version.</li>
<li>Add different forms with different and dedicated custom fields to different pages and receive support tickets.</li>
<li>Dedicated shortcode for each form.</li>
<li>Add unlimited custom fields (Pro Addon required).</li>
<li><strong>Supported custom field types include:</strong>
<ul>
<li>Textbox</li>
<li>Email</li>
<li>Number Box</li>
<li>Textarea</li>
<li>Dropdown/Select</li>
<li>Radio Group</li>
<li>Checkbox Group</li>
<li>Hidden</li>
<li>Date Picker</li>
<li>Date and Time Picker</li>
<li>Content (Supports HTML)</li>
<li>Option to restrict custom fields to require login. Useful for asking sensitive information, like website login info.</li>
</ul>
</li>
</ul>
<h3>Features – Dedicated options for each form:</h3>
<ul>
<li>Add/edit/remove unlimited custom fields with field Name, Label, Placeholder, Error message, etc. (Pro Addon required).</li>
<li>Option to show the custom field on the Ticket submission or Reply form or both (Pro Addon required).</li>
<li>Option to add/remove custom field inputs on Email notifications (Pro Addon required).</li>
<li>Re-order all (core and custom) fields.</li>
<li>Arrange/rearrange all (core and custom) fields with 1-3 columns.</li>
<li>Enable/disable file upload.</li>
<li>Enable/disable Google reCAPTCHA.</li>
<li>Enable/disable email verification (Pro Addon required).</li>
<li>Enable/disable WordPress posts suggestions when typing in the Subject field (Pro Addon required).</li>
<li>Add your own CSS classes for input fields and buttons.</li>
<li>Add your own button texts.</li>
<li><strong>Ticket View Page’s Sidebar Options:</strong>
<ul>
<li>Option to add HTML supported content at the very top.</li>
<li>Option to add HTML supported content at the very bottom.</li>
<li>Option to show/hide ticket status</li>
<li>Option to show/hide ticket created date</li>
<li>Option to show/hide last updated date</li>
<li>Option to show/hide user-submitted custom fields’ label and value for the initial message (when the ticket is created), not for replies.</li>
<li>Option to show/hide other tickets by the user.</li>
<li>Option to show number of other tickets by the user.</li>
</ul>
</li>
</ul>
<h3>Features – Email settings:</h3>
<ul>
<li>Support WordPress default email delivery system.</li>
<li>Support dedicated SMTP for this plugin only.</li>
</ul>
<h3>Features – Email templates:</h3>
<p>Following customizable email templates are available with necessary placeholders:</p>
<ul>
<li>After a new ticket is created – Send to User</li>
<li>After a new ticket is created – Send to Agent</li>
<li>After a new ticket is created – Send to Additional email addresses</li>
<li>After a ticket reply – Send to User</li>
<li>After a ticket reply – Send to Agent</li>
<li>After a ticket reply – Send to Additional email addresses</li>
<li>Send pre-ticket closing notification to User</li>
<li>Send pre-ticket closing notification to Agent</li>
<li>Send closure notification to User after automatically closing tickets</li>
<li>OTP Email</li>
<li>When new user account created – Send to User</li>
<li>(Any emails can be disabled by deactivating email templates.)</li>
</ul>
<h3>Features – Automation with cron job (Pro Addon required):</h3>
<ul>
<li>Send pre-ticket closing notification to the ticket submitter or the assigned agent after x (based on settings) number of days of the last reply.</li>
<li>Close tickets automatically after x (based on settings) number of days of the last reply.</li>
<li>Send email notification to the ticket submitter after closing a ticket automatically.</li>
</ul>
<h3>How it works?</h3>
<ul>
<li>After creating a new ticket, a unique ticket link URL will be generated with 2 unique and dedicated random IDs, and the ticket link URL will be sent to the submitter and support agent by email.</li>
<li>With the unique ticket link URL, both the user/submitter and the support agent will be able to reply to the ticket without any login/registration.</li>
<li>When viewing and replying to tickets, 2 unique IDs will be verified to give access to the ticket.</li>
<li>Ticket link URL will be sent with email notifications, and there is no other way to see the URL.</li>
<li>Encrypted agent information on the ticket link URL to identify and verify the agent when replying as an agent.</li>
</ul>
<h3>Requirements:</h3>
<ul>
<li>WordPress 5.5+</li>
<li>PHP 7+</li>
</ul>
<h3>Links</h3>
<ul>
<li><a href="https://www.rcatheme.com/item/guest-support-addon-for-wordpress" rel="nofollow ugc">Pro Addon</a></li>
<li><a href="https://www.rcatheme.com/docs/wordpress-plugins/guest-support-for-wordpress" rel="nofollow ugc">Documentation</a></li>
<li><a href="https://www.rcatheme.com/contact-support" rel="nofollow ugc">Contact Support</a></li>
</ul>
<h3>Available Shortcodes</h3>
<p><strong>Submit ticket form:</strong></p>
<pre><code>[guest-support view=form id=1]
</code></pre>
<p><strong>View single ticket:</strong></p>
<pre><code>[guest-support view=ticket]
</code></pre>
<p><strong>View list of tickets on front-end (Pro Addon required):</strong></p>
<pre><code>[guest-support view=tickets]
</code></pre>
<h3>Third-Party Services</h3>
<p>This plugin uses Google reCAPTCHA to enhance security by preventing spam and abuse on the support ticket submission forms.</p>
<p><strong>Data Transmission</strong><br />
When Google reCAPTCHA is enabled, user interaction data with the reCAPTCHA may be transmitted to Google for verification purposes. Please note that no data from the actual support ticket forms is sent to Google.</p>
<p><strong>Optional Usage</strong><br />
Google reCAPTCHA is an optional feature. If you do not wish to use it, you can disable it within the plugin settings.</p>
<p><strong>Links to Google reCAPTCHA Service</strong><br />
– <a href="https://www.google.com/recaptcha/about/" rel="nofollow ugc">Google reCAPTCHA</a><br />
– <a href="https://policies.google.com/terms" rel="nofollow ugc">Google Terms of Service</a><br />
– <a href="https://policies.google.com/privacy" rel="nofollow ugc">Google Privacy Policy</a></p>
<p>Please review these terms and policies to understand how your interaction data with Google reCAPTCHA is handled. By enabling and using Google reCAPTCHA, you agree to these terms.</p>


Guest Support


Just enough features to get the ball rolling. The Pro addon is worth the purchase. Hoping the AJAX KB suggestion will also support custom/other post type and taxonomy, where currently it supports only post and category.


Simple and effective

Complete WordPress support ticket system. No login needed for users or agents. Includes spam protection, file uploads, and secure replies.

Smart Support – Self-Hosted customer support helpdesk & Ticket system vs Guest Support