Seventh Sky

<p>Smart Support is a modern, full‑featured helpdesk and ticketing system built specifically for WordPress. It gives your customers a clean, friendly portal to request help and track progress, while your team gets the tools they need to triage, collaborate, and resolve tickets efficiently.</p>
<p>Smart Support transforms your WordPress site into a <strong>full-featured helpdesk system</strong>.  Built with agents, supervisors, and customers in mind, it provides everything you need to deliver efficient, reliable, and professional customer support — right from your WordPress dashboard. The enhanced admin interface features optimized column layouts, flexible ticket numbering options, and improved data visualization for better ticket management efficiency.</p>
<p><iframe loading="lazy" title="Smart Support Full Tutorial | Installation, Setup, Ticket Management (Complete Guide 2025)" width="750" height="422" src="https://www.youtube.com/embed/uKoNmzWbgXQ?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></p>
<h4>What your customers get</h4>
<ul>
<li>A unified Support Center page powered by the <code>[smart_support_page]</code> shortcode with tabs for Login, Register, Dashboard, and Create Ticket</li>
<li>Simple, secure login and registration with optional first/last‑name auto‑fill and “remember me”</li>
<li>Password reset link and optional Google reCAPTCHA (v2, v2 Invisible, or v3) protection</li>
<li>An easy ticket form with rich text editor support and file attachments</li>
<li>A personal dashboard to view, search, and filter their tickets by status, department, and state</li>
<li>Clear ticket timelines with messages and attachments</li>
</ul>
<h4>What your team gets</h4>
<ul>
<li>Structured ticket lifecycle: open, delayed, closed (with reopen and close actions)</li>
<li>Auto‑close inactive tickets after a configurable number of days</li>
<li>Auto‑delay mode to mark stale tickets as “Delayed” and notify customers</li>
<li>Departments, products, and priorities to organize and route requests</li>
<li>Role‑based access: customer, agent, manager, administrator (fully capability‑driven)</li>
<li>Agent ticket visibility controls: own tickets, department tickets, or all tickets</li>
<li>Inline reply with attachments and internal notes capability (via standard replies)</li>
<li>Email notifications for new tickets, replies, delays/closures, and more (templated and translatable)</li>
<li>Analytics dashboard powered for volume, status, and performance insights</li>
</ul>
<h4>Highlights</h4>
<ul>
<li>Manage unlimited support tickets</li>
<li>Assign roles: Support Users, Agents, Supervisors</li>
<li>Real-time ticket reply notifications</li>
<li>Customer feedback with a 5-star rating system</li>
<li>Responsive, mobile-friendly interface</li>
<li>Frontend‑first design: the entire portal runs on a single page via <code>[smart_support_page]</code></li>
<li>Robust attachments: size/type limits, previews, and secure download handling</li>
<li>Powerful filtering: status, department, state, and keyword search on the dashboard</li>
<li>Accessibility‑minded UI and fully responsive layout that looks great on mobile and desktop</li>
<li>Security built‑in: nonces, strict capability checks, comprehensive sanitization and escaping, and reCAPTCHA integration</li>
<li>Translation‑ready and multisite‑compatible</li>
<li>Clean, well‑structured code that follows WordPress coding standards</li>
</ul>
<h4>Shortcode</h4>
<p>Add this to any page to create your full Support Center: <code>[smart_support_page]</code></p>
<h3>Free Core Features</h3>
<ul>
<li>Modern dashboard settings modal with accessibility support</li>
<li>Internal notes with TinyMCE editor in a modal popup</li>
<li>Ticket layout with sidebar details</li>
<li>Role badges and avatars in replies</li>
<li>Real-time open ticket count in the menu</li>
<li>Responsive design across desktop, tablet, and mobile</li>
<li>Agent notifications for user and agent replies</li>
<li>Dashboard notification center with ticket links</li>
<li>Waiting icon indicator for unanswered tickets</li>
<li>Configurable notification settings</li>
<li>Frontend support integration with a comprehensive notification system</li>
<li>Three roles: Support User, Support Agent, Support Supervisor</li>
<li>Role management admin panel</li>
<li>Real-time capability assignment/removal</li>
<li>Supervisor-level access with analytics and notifications</li>
<li>Agent department assignment system for ticket filtering</li>
<li>Users can close/reopen their own tickets</li>
<li>“Reply & Close” button for quick actions</li>
<li>Auto-assign tickets to agents on reply</li>
<li>Agent permission to create new tickets (configurable)</li>
<li>5-star rating system for ticket replies</li>
<li>Customers rate agents; agents see average ratings</li>
<li>Dashboard rating column with average values</li>
<li>Agent performance analytics with average and total ratings</li>
<li>Agent performance dashboard</li>
<li>Average rating and total ratings per agent</li>
<li>Updated Chart.js integration for reports</li>
<li>Auto-delay tickets after inactivity</li>
<li>Global search by ID, subject, or content</li>
<li>Highlighted results with counts</li>
<li>Compact search bar for admin list</li>
<li>Flexible ticket number formats (Sequential: 2501001, Hash-based: #121)</li>
</ul>
<h3>Premium Add-ons</h3>
<p>Extend Smart Support with powerful add-ons designed to streamline your workflow and enhance your support system:</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/smart-support-email-bridge/" rel="nofollow ugc">Email Bridge</a></strong>: Convert incoming emails to support tickets and reply to tickets via email. Maintain complete conversation history with seamless email integration.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/canned-replies/" rel="nofollow ugc">Canned Replies</a></strong>: Enable your team to create and use predefined responses for common issues. One-click insertion of professional replies reduces response times and ensures consistent communication.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/custom-status/" rel="nofollow ugc">Custom Status</a></strong>: Create unlimited custom ticket statuses with colors, icons, and workflow rules. Streamline your support process and keep agents and customers on the same page.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/registration-fields/" rel="nofollow ugc">Registration Fields</a></strong>: Add unlimited custom fields to your registration forms. Collect the exact user details you need with validation, templates, and seamless profile integration.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/ticket-templates/" rel="nofollow ugc">Ticket Templates</a></strong>: Speed up ticket creation with reusable templates. Auto-fill subjects and messages, control editing permissions, and keep support requests consistent.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/front-end-support/" rel="nofollow ugc">Front-end Support</a></strong>: Give your support agents a complete, professional frontend dashboard. Agents can manage all tickets without accessing the WordPress admin area, perfect for remote teams and client portals.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/woocommerce/" rel="nofollow ugc">WooCommerce Tickets</a></strong>: Seamlessly integrate Smart Support with your WooCommerce store. Provide purchase-based support, link orders to tickets, and manage customer support with advanced e-commerce features and analytics.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/smart-support-guest-support/" rel="nofollow ugc">Guest Support</a></strong>: Allow guests to submit support tickets without registration using email-only authentication.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/smart-support-widget/" rel="nofollow ugc">Smart Widget</a></strong>: Bring instant, on-page support with a customizable floating widget. Users can search knowledge base, view tickets, and contact support without leaving the page.</p>
<h4>Easy Setup</h4>
<p>1) Install and activate the plugin<br />
2) Configure departments, priorities, products, and user roles<br />
3) Create a page and add the <code>[smart_support_page]</code> shortcode<br />
4) Enable Google reCAPTCHA (optional) under Advanced settings<br />
5) Start managing support tickets</p>
<h4>Notes on Privacy & Security</h4>
<p>Smart Support uses <a href="https://www.google.com/recaptcha/api/siteverify" rel="nofollow ugc">Google reCAPTCHA</a> (optional) for spam prevention (<a href="https://policies.google.com/terms" rel="nofollow ugc">Terms of Service</a> & <a href="https://policies.google.com/privacy" rel="nofollow ugc">Privacy Policy</a>) and <a href="https://www.chartjs.org" rel="nofollow ugc">Chart.js</a> in the admin for analytics (<a href="https://www.chartjs.org/" rel="nofollow ugc">Terms of Service</a> & <a href="https://www.chartjs.org/" rel="nofollow ugc">Privacy Policy</a>). The plugin validates permissions server‑side, escapes output, verifies nonces on all forms, and stores files securely using WordPress APIs.</p>


Smart Support – Self-Hosted helpdesk & Ticket system for fast, efficient, and scalable customer support

AI-driven helpdesk ticketing system for WordPress with comprehensive ticket management, user roles, and frontend interface.

Achilles_sm

Larry Kokoszka

<p>Rollerblade is a tool that you can use to easily create issue reports and tickets for your team, right from an in-line interface on your WordPress installation.</p>
<p>Here’s the Demo:<br />
http://www.youtube.com/watch?v=s6NST466XTg</p>
<p>It’s the perfect solution for developers, designers, teams, QA professionals and anyone that needs client feedback in a documented and easy to understand way.</p>
<h3>Support</h3>
<p>Our support portal is located at http://rollerbladeapp.com/support.</p>


Rollerblade

Pros:
- The concept is very interesting.
Cons:
- Requires a browser extension, and uses negative reinforcement to convince you. "Install, or continue to use Bad Screenshots".
- Assumes you are on a large screen. Small screens are out of the question.
- Registering a domain to your account is a little odd and requires setup on both ends (account and site).
- WARNING: Account signup sends your password in plain text. (Eeek!)
Neutral:
- Requires an account with their service, as tickets from all of your domains are stored in a central location. (May or may not be helpful, based on your situation)
- Reporting and Analysis require premium upgrades.



Interesting Idea

Rollerblade - a dead simple way for your clients to leave visual feedback on your WP site, creating information-rich tickets for you to track reports.

Smart Support – Self-Hosted helpdesk & Ticket system for fast, efficient, and scalable customer support vs Rollerblade