Seventh Sky

<p>Smart Support is a modern, full‑featured helpdesk and ticketing system built specifically for WordPress. It gives your customers a clean, friendly portal to request help and track progress, while your team gets the tools they need to triage, collaborate, and resolve tickets efficiently.</p>
<p>Smart Support transforms your WordPress site into a <strong>full-featured helpdesk system</strong>.  Built with agents, supervisors, and customers in mind, it provides everything you need to deliver efficient, reliable, and professional customer support — right from your WordPress dashboard. The enhanced admin interface features optimized column layouts, flexible ticket numbering options, and improved data visualization for better ticket management efficiency.</p>
<p><iframe loading="lazy" title="Smart Support Full Tutorial | Installation, Setup, Ticket Management (Complete Guide 2025)" width="750" height="422" src="https://www.youtube.com/embed/uKoNmzWbgXQ?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></p>
<h4>What your customers get</h4>
<ul>
<li>A unified Support Center page powered by the <code>[smart_support_page]</code> shortcode with tabs for Login, Register, Dashboard, and Create Ticket</li>
<li>Simple, secure login and registration with optional first/last‑name auto‑fill and “remember me”</li>
<li>Password reset link and optional Google reCAPTCHA (v2, v2 Invisible, or v3) protection</li>
<li>An easy ticket form with rich text editor support and file attachments</li>
<li>A personal dashboard to view, search, and filter their tickets by status, department, and state</li>
<li>Clear ticket timelines with messages and attachments</li>
</ul>
<h4>What your team gets</h4>
<ul>
<li>Structured ticket lifecycle: open, delayed, closed (with reopen and close actions)</li>
<li>Auto‑close inactive tickets after a configurable number of days</li>
<li>Auto‑delay mode to mark stale tickets as “Delayed” and notify customers</li>
<li>Departments, products, and priorities to organize and route requests</li>
<li>Role‑based access: customer, agent, manager, administrator (fully capability‑driven)</li>
<li>Agent ticket visibility controls: own tickets, department tickets, or all tickets</li>
<li>Inline reply with attachments and internal notes capability (via standard replies)</li>
<li>Email notifications for new tickets, replies, delays/closures, and more (templated and translatable)</li>
<li>Analytics dashboard powered for volume, status, and performance insights</li>
</ul>
<h4>Highlights</h4>
<ul>
<li>Manage unlimited support tickets</li>
<li>Assign roles: Support Users, Agents, Supervisors</li>
<li>Real-time ticket reply notifications</li>
<li>Customer feedback with a 5-star rating system</li>
<li>Responsive, mobile-friendly interface</li>
<li>Frontend‑first design: the entire portal runs on a single page via <code>[smart_support_page]</code></li>
<li>Robust attachments: size/type limits, previews, and secure download handling</li>
<li>Powerful filtering: status, department, state, and keyword search on the dashboard</li>
<li>Accessibility‑minded UI and fully responsive layout that looks great on mobile and desktop</li>
<li>Security built‑in: nonces, strict capability checks, comprehensive sanitization and escaping, and reCAPTCHA integration</li>
<li>Translation‑ready and multisite‑compatible</li>
<li>Clean, well‑structured code that follows WordPress coding standards</li>
</ul>
<h4>Shortcode</h4>
<p>Add this to any page to create your full Support Center: <code>[smart_support_page]</code></p>
<h3>Free Core Features</h3>
<ul>
<li>Modern dashboard settings modal with accessibility support</li>
<li>Internal notes with TinyMCE editor in a modal popup</li>
<li>Ticket layout with sidebar details</li>
<li>Role badges and avatars in replies</li>
<li>Real-time open ticket count in the menu</li>
<li>Responsive design across desktop, tablet, and mobile</li>
<li>Agent notifications for user and agent replies</li>
<li>Dashboard notification center with ticket links</li>
<li>Waiting icon indicator for unanswered tickets</li>
<li>Configurable notification settings</li>
<li>Frontend support integration with a comprehensive notification system</li>
<li>Three roles: Support User, Support Agent, Support Supervisor</li>
<li>Role management admin panel</li>
<li>Real-time capability assignment/removal</li>
<li>Supervisor-level access with analytics and notifications</li>
<li>Agent department assignment system for ticket filtering</li>
<li>Users can close/reopen their own tickets</li>
<li>“Reply & Close” button for quick actions</li>
<li>Auto-assign tickets to agents on reply</li>
<li>Agent permission to create new tickets (configurable)</li>
<li>5-star rating system for ticket replies</li>
<li>Customers rate agents; agents see average ratings</li>
<li>Dashboard rating column with average values</li>
<li>Agent performance analytics with average and total ratings</li>
<li>Agent performance dashboard</li>
<li>Average rating and total ratings per agent</li>
<li>Updated Chart.js integration for reports</li>
<li>Auto-delay tickets after inactivity</li>
<li>Global search by ID, subject, or content</li>
<li>Highlighted results with counts</li>
<li>Compact search bar for admin list</li>
<li>Flexible ticket number formats (Sequential: 2501001, Hash-based: #121)</li>
</ul>
<h3>Premium Add-ons</h3>
<p>Extend Smart Support with powerful add-ons designed to streamline your workflow and enhance your support system:</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/smart-support-email-bridge/" rel="nofollow ugc">Email Bridge</a></strong>: Convert incoming emails to support tickets and reply to tickets via email. Maintain complete conversation history with seamless email integration.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/canned-replies/" rel="nofollow ugc">Canned Replies</a></strong>: Enable your team to create and use predefined responses for common issues. One-click insertion of professional replies reduces response times and ensures consistent communication.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/custom-status/" rel="nofollow ugc">Custom Status</a></strong>: Create unlimited custom ticket statuses with colors, icons, and workflow rules. Streamline your support process and keep agents and customers on the same page.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/registration-fields/" rel="nofollow ugc">Registration Fields</a></strong>: Add unlimited custom fields to your registration forms. Collect the exact user details you need with validation, templates, and seamless profile integration.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/ticket-templates/" rel="nofollow ugc">Ticket Templates</a></strong>: Speed up ticket creation with reusable templates. Auto-fill subjects and messages, control editing permissions, and keep support requests consistent.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/front-end-support/" rel="nofollow ugc">Front-end Support</a></strong>: Give your support agents a complete, professional frontend dashboard. Agents can manage all tickets without accessing the WordPress admin area, perfect for remote teams and client portals.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/woocommerce/" rel="nofollow ugc">WooCommerce Tickets</a></strong>: Seamlessly integrate Smart Support with your WooCommerce store. Provide purchase-based support, link orders to tickets, and manage customer support with advanced e-commerce features and analytics.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/smart-support-guest-support/" rel="nofollow ugc">Guest Support</a></strong>: Allow guests to submit support tickets without registration using email-only authentication.</p>
<p><strong><a href="https://smartsupportdesk.com/add-on/smart-support-widget/" rel="nofollow ugc">Smart Widget</a></strong>: Bring instant, on-page support with a customizable floating widget. Users can search knowledge base, view tickets, and contact support without leaving the page.</p>
<h4>Easy Setup</h4>
<p>1) Install and activate the plugin<br />
2) Configure departments, priorities, products, and user roles<br />
3) Create a page and add the <code>[smart_support_page]</code> shortcode<br />
4) Enable Google reCAPTCHA (optional) under Advanced settings<br />
5) Start managing support tickets</p>
<h4>Notes on Privacy & Security</h4>
<p>Smart Support uses <a href="https://www.google.com/recaptcha/api/siteverify" rel="nofollow ugc">Google reCAPTCHA</a> (optional) for spam prevention (<a href="https://policies.google.com/terms" rel="nofollow ugc">Terms of Service</a> & <a href="https://policies.google.com/privacy" rel="nofollow ugc">Privacy Policy</a>) and <a href="https://www.chartjs.org" rel="nofollow ugc">Chart.js</a> in the admin for analytics (<a href="https://www.chartjs.org/" rel="nofollow ugc">Terms of Service</a> & <a href="https://www.chartjs.org/" rel="nofollow ugc">Privacy Policy</a>). The plugin validates permissions server‑side, escapes output, verifies nonces on all forms, and stores files securely using WordPress APIs.</p>


Smart Support – Self-Hosted helpdesk & Ticket system for fast, efficient, and scalable customer support

AI-driven helpdesk ticketing system for WordPress with comprehensive ticket management, user roles, and frontend interface.

olivier

<p>This WordPress plugin adds the features of a complete support ticket system for WordPress. This allows users to submit tickets to report problems or get support on whatever you want directly through your WordPress website. Users can set the status, priority, product and type of each ticket submitted into this WordPress support plugin. WATS is perfect WordPress plugin for support plus advanced issue management.</p>
<h4>Plugin’s Official website</h4>
<p>WP Advanced Ticket System : <a href="https://www.ticket-system.net/" title="WP Advanced Ticket System" rel="nofollow ugc">ticket-system.net</a>.</p>
<p>On the official website, you’ll find detailed setup instructions, anwsers to FAQ and premium release order page.</p>
<h4>WATS offers multiple ways for your customers to submit tickets :</h4>
<ul>
<li>through the frontend form without any authentication nor registration (Premium release)</li>
<li>through the admin site via the shared guest user feature without any registration</li>
<li>through the admin side for all users with a minimum level of contributor</li>
<li>directly by email (Premium release)</li>
</ul>
<h4>WP Advanced Ticket System key features</h4>
<h4>Free release of WordPress support plugin :</h4>
<ul>
<li>ticket submission through the admin for registered users</li>
<li>ticket submission through the admin for unregistered users via the shared guest user feature</li>
<li>ticket submission and update on behalf of users, usefull for call centre</li>
<li>priority, status, type and product values preset by the admin</li>
<li>priority, status, type and product keys definition and update for each ticket</li>
<li>ticket statistics through dashboard and frontend widgets</li>
<li>smooth integration with WordPress themes</li>
</ul>
<h4>In addition to that, WP Advanced Ticket System Premium release brings in :</h4>
<ul>
<li>ticket submission through the frontend (Premium release)</li>
<li>ticket submission through email piping (Premium release)</li>
<li>ticket assignment (Premium release)</li>
<li>file uploader to allow registered users to attach files to the ticket in the frontend and admin sides (Premium release)</li>
<li>HTML WYSIWYG editor for ticket submission and ticket update in the frontend (Premium release)</li>
<li>unlimited number of text input, radio button, checkbox, drop down selector and datepicker custom fields for tickets, fully integrated with total control over read/write rights for each section (Premium release)</li>
<li>internal comments support for private exchanges between admins (Premium release)</li>
<li>mail notification upon new ticket submission for admins (Premium release)</li>
<li>mail notification based on key rules (product, priority, status and ticket types as well as author company and country) upon new ticket submission and ticket update for selected distribution list, ticket author, ticket updaters, ticket owner and admins (Premium release)</li>
<li>mail notification at regular intervals based on ticket due date (Premium release)</li>
<li>mail notification upon ticket update for ticket originator, updaters and admins (Premium release)</li>
<li>complete control over mail notifications format through the API (Premium release)</li>
<li>ticket list filtering, sorting and export to Excel in the frontend (Premium release)</li>
<li>advanced user profile features : account expiration date, country and company definition, user profile email modification prevention (Premium release)</li>
<li>possibility to group users by company (Premium release)</li>
<li>scalability : able to work on websites with more than 50.000 users! (Premium release)</li>
</ul>
<p>WATS offers a wide range of features. A lot of options are available to allow you to set it up according to your needs thus making WATS compliant with most of the requirements.</p>
<h4>Examples of use of WATS :</h4>
<ul>
<li>WordPress technical support software</li>
<li>complaint ticket system</li>
<li>trouble report system</li>
<li>IT ticketing system</li>
<li>repair tracking system</li>
<li>call log system</li>
<li>customer relationship management (CRM) system</li>
<li>software release lifecycle management</li>
<li>service request system</li>
<li>company, hotel or real estate service desk</li>
<li>helpdesk system</li>
<li>contact form with database tracking</li>
<li>collaborative content site with frontend post submission</li>
<li>appointment request system</li>
<li>easy ticket management for large organization</li>
<li>booking system</li>
</ul>
<h4>Translations :</h4>
<ul>
<li>English (Minimum release : 1.0, Originator : Olivier)</li>
<li>French (Minimum release : 1.0, Originator : Olivier)</li>
<li>German (Minimum release : 1.0.23, Originator : Tobias Kalleder)</li>
<li>Spanish (Minimum release : 1.0.49, Originator : Esteban)</li>
<li>Lithuanian (Minimum release : 1.0.50, Originator : Arturas)</li>
<li>Russian (Minimum release : 1.0.53, Originators : Alexey and Eugene)</li>
<li>Indonesian (Minimum release : 1.0.53, Originator : Rizal Fauzie)</li>
<li>Italian (Minimum release : 1.0.54, Originators : Erick Jara, Alessandro Pagano and Roberto Scano)</li>
<li>Polish (Minimum release : 1.0.55, Originator : Eryk Lewandowski)</li>
<li>Belarussian (Minimum release : 1.0.56, Originator : Alex)</li>
<li>Romanian (Minimum release : 1.0.56, Originator : Alex)</li>
<li>Dutch (Minimum release : 1.0.56, Originator : Anita Berghoef)</li>
<li>Hindi (Minimum release : 1.0.56, Originator : Outshine Solutions)</li>
<li>Slovak (Minimum release : 1.0.57, Originator : Branco)</li>
<li>Norwegian (Minimum release : 1.0.59, Originator : Ole Petter)</li>
<li>Ukrainian (Minimum release : 1.0.59, Originator : Howard)</li>
<li>Irish (Minimum release : 1.0.62, Originator : Jordan)</li>
</ul>


WP Advanced Ticket System, Elite Support Helpdesk

WATS is a ticket system, used by helpdesk staff to deliver support. WATS stands for WP Advanced Ticket System.

Smart Support – Self-Hosted helpdesk & Ticket system for fast, efficient, and scalable customer support vs WP Advanced Ticket System, Elite Support Helpdesk