socranext

What the plugin provides 
– Custom Post Type <code>socranext_post</code> (slug: <code>artikelen-sn</code>) for AI-optimized articles. 
– Custom Taxonomy <code>socranext</code> (hierarchical) for categorizing those articles. 
– Knowledge Base page (WordPress page, slug <code>kennisbank-sn</code>). 
– Template-based rendering for single/archive and knowledge base views (plugin templates via <code>template_include</code>). 
– Admin screens under SocraNext (Overview, Articles, Knowledge Base, Pages) including per-page FAQ toggles. 
– Cache flush on (de)activation to correctly register permalinks.
Display 
The plugin renders views via bundled templates for: 
– Single SocraNext articles and archive list. 
– Knowledge base page with categories and Q&As.
Structured Data 
– The FAQ display includes FAQPage JSON-LD to help search engines and AI systems better understand the Q&As.
REST API (for platform integration) 
Under the namespace <code>socranext/v1</code>, routes include: 
– <code>GET /pages</code> and <code>GET /pages/{id}</code> – list site pages (for adding/showing FAQ widgets). 
– <code>POST /toggle</code> – enable/disable the FAQ widget per page. 
– <code>POST /store-aio-information</code> and <code>GET /aio-information/{page_id}</code> – store/retrieve per-page FAQ data. 
– <code>POST /kennisbank</code> and <code>POST /kennisbank-custom</code> – store knowledge base categories and custom markup/styles. 
– <code>POST /blog</code> and <code>POST /store-blog-custom</code> – create articles and store global custom HTML/CSS/JS for article display. 
– <code>GET /articles-list-custom</code> – retrieve configuration for list views.
<blockquote>
Note: without an account/connection to app.socranext.ai, the auto-generation routes are typically not used, but the created post types, taxonomy, and pages remain available for display.
</blockquote>
Privacy & external services 
– The plugin does not call external APIs on its own; the integration is typically initiated by the SocraNext platform to your website. 
– Websites: product site https://socranext.ai and platform https://app.socranext.ai.
<h3>Prefix & naming policy</h3>
<ul>
<li>All plugin identifiers use the unique prefix family “SocraNext”:
<ul>
<li>Functions, hooks, options, AJAX actions, REST namespace, script/style handles: <code>socranext_*</code> (lowercase)</li>
<li>Constants: <code>SOCRANEXT_*</code> (uppercase)</li>
<li>Human-facing labels and PHP namespaces (if used): <code>SocraNext</code> (PascalCase)</li>
</ul>
</li>
<li>We avoid reserved prefixes like <code>wp_</code>, <code>_</code>, and <code>__</code> for custom identifiers.</li>
<li>Existing options and routes already comply; no migrations are required.</li>
</ul>

SocraNext

AI-ready content: articles CPT, knowledge base with FAQ JSON-LD, and per-page FAQ widget. Integrates with the SocraNext platform for auto-publishing.

Freshworks

With the Freshdesk (official) plugin, you can now:
<ul>
<li>quickly integrate the help widget into your WordPress site or blog</li>
<li>convert comments on your WordPress site into Freshdesk tickets</li>
<li>allow users on WordPress to seamlessly login to your support portal via SSO</li>
</ul>
<h3>Manual Installation</h3>
<ol>
<li>Download the latest version of the ‘Freshdesk (official)’ plugin from the WordPress plugin directory.</li>
<li>Extract the zip and upload the “freshdesk-support” directory to your /wp-content/plugins directory.</li>
<li>Go to the ‘Plugins’ page in your admin section and activate the plugin.</li>
<li>You now have a new admin menu ‘Freshdesk’ in your WordPress admin menu bar. Click on it and configure the settings.</li>
</ol>
<h3>In case of NGNIX Server</h3>
Follow the below steps:
Case #1 – If your domain is like example.com, add the below line in your nginx.conf (located at /etc/nginx/sites-available/)
location / { 
try_files $uri $uri/ /index.php?q=uri&args; 
}
Case #2 – If your domain is like example.com/freshdesk, add the below line in your nginx.conf (located at /etc/nginx/sites-available/)
location /freshdesk { 
try_files $uri $uri/ /freshdesksso/index.php?q=$uri&$args; 
}
<h3>In case of Apache Server</h3>
Please make sure the “Permalink” set to ” Post name” under “Settings -> Permalink -> Common Settings”

Freshdesk (official)

Quickly embed the Freshdesk help widget, convert WordPress comments to tickets and seamlessly log your WordPress users into your support portal.

SocraNext vs Freshdesk (official)