Jake

SpotBot was created for the purpose of controlling spam before it clutters up your server. Gone are the days of constant comments about Gucci bags in broken English. SpotBot not only stops spam from comments, but also stops bots from creating fake accounts or even logging in, but the fun doesn’t stop there! A custom action has been built in so you can add it into any template to stop access to that page!
<h4>So how does it work?</h4>
Every task that starts or ends in WordPress starts with an action! SpotBot utilizes these actions, to gain control over who has access to your site! But how can it tell who’s bad and who’s good? SpotBot uses a service from BotScout to determine who the baddies are. They have allowed public access to their database through an API that SpotBot utilizes. This API access is limited though, and only allows around 300 queries to it in any 24-hour period. You could pay BotScout for more access as they’re fairly cheap, but to help them keep their costs down and help you have control over your visitors, all IP’s are logged to your database. Each time a returning IP is found, it checks the cache first and if nothing is found checks BotScout for more information. It’s as simple as that, SpotBot can be a set-it-and-forget-it plugin, but it can be more than that. Have a problem with a particular user that keeps making user accounts? Flag them as a bot! The harder they try, the more flags they generate and the higher they go on the bot score! SpotBot comes with a built in search function to make finding those troublesome bots easier than ever. Don’t want to save the IP in a list of trouble makers? Make a note of them in each IPs note section for easy searching. Can only remember the first 3 digits of the IP address? Search for it!

SpotBot

SpotBot aids in controlling spam before it clutters up your server. It stops bots in their tracks before they have a chance to post or force post.

Richpanel Team

Today’s ecommerce support system is scattered across email, live chat, ticketing, FAQs, return centre and whatnot. Ricpanel allows you to streamline your complete customer service operation with three solutions in one platform.
THREE CUSTOMER SUPPORT SOLUTIONS IN ONE PLATFORM
👉 Omnichannel Helpdesk & Ticketing
👉 Integrated Ecommerce Self-service
👉 Modern Live Chat & Messaging
Video walkthrough
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6 REASONS YOU SHOULD SWITCH TO RICHPANEL
1. Manage all support channels from one collaborative inbox
Customers can contact you on their favourite channel – Live Chat, Email, Facebook & Whatsapp. You can manage all the support tickets from a single collaborative inbox.
2. Complete customer profile with WooCommerce integration
Richpanel pulls in data from your WooCommerce store with seamless integration. Agents can view customer’s order details, website activities and they can use the data in responses and macros. They have all the context to assist customer queries quickly and at scale.
3. Eliminate repetitive contacts with ecommerce self-service.
30-35% of ecommerce support requests are repetitive. Richpanel lets you create guided self-service workflows to automate these common support scenarios. Customers submit all the information related to the issue in one go. Support agents can resolve the issue instantly without prolonged back and forth communication.
4. Convert more leads with a modern live chat on your store
Built for support team all sizes, Richpanel helpdesk has all the tools to help you easily collaborate across your support team and different business functions to shorten the resolution time. Create unlimited users and teams as per your need.
5. Resolve customer issues instantly with power tools and shortcuts
Use Power Reply to combine multiple actions; responses, assignments and order operations in one shortcut to resolve such queries with a single tap of the key. Use shortcuts to perform the most frequent helpdesk tasks in a jiffy.
6. Access all the support analytics and KPIs you need
See how agents are performing at customer feedback & response times and assisting conversions. Richpanel also measures what agents are influencing sales and creating long term customer relationships. Filter reports by tags, channel (live chat, email, social) & agents.
HOW TO GET STARTED
Want to learn how you can power up your WooCommerce store support with Richpanel? <a href="https://richpanel.com/demo-request/?utm_source=wordpress&utm_medium=referral&utm_campaign=plugins-marketplace" rel="nofollow ugc">Book a demo here</a> or <a href="https://richpanel.com/signup/?utm_source=wordpress&utm_medium=referral&utm_campaign=plugins-marketplace" rel="nofollow ugc">Sign-up here</a> to see it in action.

Richpanel – Customer Support Helpdesk & Chat

Free Live Chat & Help desk for WooCommerce. Integrate in 2 mins.

SpotBot vs Richpanel – Customer Support Helpdesk & Chat