supportboard

<p>Automate your customers’ communication with artificial intelligence-driven bots and a chat system optimized for conversational marketing.<br />
Save time, increase revenues, and use the software you already know and love.<br />
Here’s how our Live Chat plugin will help you capture more leads and enhance your conversions rates.</p>
<h3>Live chat</h3>
<p>Support Board allows you to embed a free live chat module on your website and let site visitors chat with you.<br />
Using the plugin, you can easily handle the following WordPress live chat</p>
<ul>
<li>Support live chat: answer questions your users might have about your business through live chat.</li>
<li>Sales live chat: help answer questions your potential customers might have about your products/services through live chat.</li>
<li>Marketing live chat: create emails or phone number lists, synchronize WooCommerce. Details <a href="https://board.support/marketing" rel="nofollow ugc">here</a>.</li>
<li>Automated chatbot: create powerful scenario with by connecting the Dialogflow chatbot. Details <a href="https://board.support/bot" rel="nofollow ugc">here</a>.</li>
</ul>
<h3>Real-time notifications</h3>
<p>Don’t lose visitors. Actively engage them instead with a complete set of notifications.<br />
The following notification types are available: email, push notifications, desktop notifications, text message notifications, flash notifications, sounds, red counter.<br />
Update the browser tab title each time a new message is received.</p>
<h3>Mobile app for Android and iOS</h3>
<p>Turn your Android or iOS device into a customer service hub and chat with your users via our innovative progressive web app for Android and iOS.<br />
It’s fast and it works great. The Support Board administration area is a progressive web app that can be installed on Windows and Macs.<br />
It runs like any other software on your computer or and any other app on your mobile device.</p>
<h3>Support features</h3>
<ul>
<li>Support</li>
<li>Manage Conversations</li>
<li>Knowledge Base Articles</li>
<li>Message Editor</li>
<li>Saved Replies</li>
<li>Departments</li>
<li>Notifications</li>
<li>Real-Time Queue</li>
<li>Direct Message</li>
<li>Email Piping</li>
<li>Omni-Channel</li>
<li>AI Translations in Real-Time</li>
<li>AI Smart Reply</li>
<li>Reports</li>
<li>Agent Ratings</li>
<li>Tickets</li>
<li>Offline Message</li>
<li>More Features</li>
</ul>
<h3>Chatbot features</h3>
<ul>
<li>Automated Communication</li>
<li>Easy to Use</li>
<li>Ready Templates</li>
<li>Benefits</li>
<li>Bot Training</li>
<li>Rich Messages</li>
<li>Human Takeover</li>
<li>Multilingual</li>
<li>Knowledge Base</li>
<li>WooCommerce Integration</li>
<li>Works with Facebook, Telegram and More</li>
<li>AI Artificial Intelligence</li>
<li>Analytics</li>
<li>Actions</li>
<li>Dialogflow CX and ES</li>
<li>More Features</li>
</ul>
<h3>Marketing features</h3>
<ul>
<li>Popup Message</li>
<li>Welcome Message</li>
<li>Follow Up Message</li>
<li>Subscribe Message</li>
<li>Newsletter Subscription</li>
<li>Automations and Triggers</li>
<li>Multi-Users Direct Message</li>
<li>WooCommerce</li>
<li>Chat Bot</li>
<li>Social Share</li>
<li>Pro-active Chat</li>
<li>Rich Messages</li>
</ul>
<h3>Users features</h3>
<ul>
<li>Registration and Login</li>
<li>Manage Users and Agents</li>
<li>Find, Sort and Filter</li>
<li>Get to Know Your Customers</li>
<li>AI Language detection</li>
</ul>
<h3>Developers features</h3>
<ul>
<li>Web API</li>
<li>JavaScript API</li>
<li>PHP API</li>
<li>Use cases</li>
</ul>
<h3>More features</h3>
<ul>
<li>Mobile App</li>
<li>Progressive Web App</li>
<li>WordPress Integration</li>
<li>Multilingual and RTL</li>
<li>Privacy Acceptance and GDPR</li>
<li>Design Customization</li>
<li>White Label</li>
<li>Security</li>
<li>Panel and Full-Screen Chat</li>
<li>Performance</li>
<li>Data and Privacy</li>
<li>Departments</li>
<li>More Features</li>
</ul>


Support Board Cloud

Great chat

A Free one-click-to-install Live Chat plugin. No coding skills required. Used by more than 2000 customers on WordPress.

SSPS

<p>Kreechat is a live-chat widget developed by SSPS Ltd. It gives you an easily modifiable chat widget for your WordPress website, connecting it to the Kreechat support platform.</p>
<p>Developed by Kristian Lalov, Kristian Lachev, and Kristiyan Danchov.</p>
<h4>Features</h4>
<ul>
<li>Light and Dark mode</li>
<li>File exchange</li>
<li>Text chat</li>
<li>Customizable chat display name</li>
<li>Customizable welcome message</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>WordPress 6.5 or higher — The chat widget uses the Script Modules / Interactivity API introduced in WordPress 6.5. The plugin will not activate on older versions.</li>
<li>PHP 7.4 or higher</li>
</ul>
<h3>External services</h3>
<p>In order for the Kreechat plugin to work with our external messaging app, it communicates with our external API.<br />
We use our external API to store and retrieve multiple important things.</p>
<p>widget/partials/api.js:6 const response = await fetch(“https://us1.kreechat.app/server/get-wordpress-messages”,{:<br />
Retrieve the messages once a user opens the Kreechat widget. It sends the stored kreechat_token and the email of the user to our servers.<br />
Terms of service: https://www.kreechat.com/privacy-policy/</p>
<p>widget/partials/script.js:280 const response = await fetch(‘https://us1.kreechat.app/server/send-wordpress-file’, {:<br />
Stores files on our server sent by the Kreechat widget. The company wordpress token is sent to the server.<br />
Terms of service: https://www.kreechat.com/privacy-policy/</p>
<p>$api_url = ‘https://us1.kreechat.app/server/create-wordpress-ticket’;<br />
Creates a ticket when a new user opens the Widget and enters their email address. We send the company wordpress token and email to the server. This endpoint is used when a user opens the chat for the first time.<br />
Terms of service: https://www.kreechat.com/privacy-policy/</p>
<p>includes/api-handler.php:35 $api_url = ‘https://us1.kreechat.app/server/register-wp-token’;:<br />
Registers the WordPress token which the user has created previously inside of the Kreechat application.<br />
Terms of service: https://www.kreechat.com/privacy-policy/</p>
<p>includes/api-handler.php:174 $api_url = ‘https://us1.kreechat.app/server/unregister-wordpress-token’;:<br />
Deletes and unregisters the WordPress token previously registered. Nothing is sent to the Kreechat servers. Only the origin of the request.<br />
Terms of service: https://www.kreechat.com/privacy-policy/</p>
<p>widget/partials/script.js:48 await fetch(‘https://us1.kreechat.app/server/new-url’, {:<br />
Saves each visited route of the website the user is currently on for display inside of the Kreechat app. Sends the saved company wordpress token to our servers.<br />
Terms of service: https://www.kreechat.com/privacy-policy/</p>
<p>/${message?.path}:<br />
Retrieves a file from our servers. The message id alongside the company wordpress token are sent to our servers.<br />
Terms of service: https://www.kreechat.com/privacy-policy/</p>
<p>wp_enqueue_script(‘socketio-client’, plugin_dir_url(<strong>FILE</strong>) . ‘assets/js/socket.io.min.js’, [], ‘4.7.5’, true);:<br />
Kreechat uses socket.io for real-time communication between our servers and the Kreechat plugin.<br />
Terms of service: https://www.kreechat.com/privacy-policy/</p>
<p>widget/partials/sockets.js:203 const response = await fetch(‘https://us1.kreechat.app/server/get-wordpress-jwt’, {:<br />
This endpoint is used to create a secure JWT for our socket communication. It sends the company token to our servers when the token has expired or when a new connection is made.<br />
Terms of service: https://www.kreechat.com/privacy-policy/</p>


Kreechat

Kreechat is a free live-chat widget that lets you add real-time customer support to your WordPress site.

Support Board Cloud vs Kreechat