cbfreeman

<span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/rcl-2BByiPc?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span>
<p>Support Dock upgrades your site from good to INCREDIBLE by adding a <strong>support ticket</strong> system.</p>
<p>The Support Dock plugin uses a simple yet powerful traditional support “submit a ticket” system. The submit a ticket system appears as part of the site template and dashboard. Let users contact you directly, and receive responses by email. No need for user’s to access your site dashboard. All responses are emailed to the user’s real mailbox. You recieve email notification each time a new ticket is submitted. You can answer All Tickets from your admin dashboard. This style of professional integration helps you achieve maximum convenience and site security.</p>
<h4>SUPPORT DOCK BOASTS A NUMBER OF EXCELLENT FEATURES:</h4>
<ol>
<li>Easy-to-use interface for viewing and answering tickets</li>
<li>Email notifications when new tickets arrive, meaning you can have top ticket turnaround times</li>
<li>Assign tickets to specific team members/staff</li>
<li>Users get a handy built-in menu that allows them to create and submit tickets with the greatest of ease</li>
<li>Tickets are tracked with status details, leaving no one in the dark about whats happening</li>
</ol>
<h4>Support Dock</h4>
<p>Support Dock is a fully functional but limited version of our full <a href="http://cbfreeman.com/downloads/support-dock/" rel="nofollow ugc">Support Dock plugin</a>.</p>
<p>Our full version includes many more features:</p>
<ul>
<li>No Ticket Limits</li>
<li>Ticket Pagination</li>
<li>Custom Settings Page</li>
<li>Create and Edit Support Dept</li>
<li>Edit Support Contact Details</li>
</ul>
<p><a href="http://cbfreeman.com/downloads/support-dock/" rel="nofollow ugc">Upgrade to the full version now </a>.</p>
<h4>Internationalization</h4>
<p>Support Dock is currently available in :</p>
<ul>
<li>English</li>
</ul>
<p>I’m looking for translators to extend to other languages. If you have translated the plugin in your language or want to,<br />
please let me know : supportdock [ at ] cbfreeman.com</p>
<h4>Contributing</h4>
<p>Support Dock is also available on [http://cbfreeman.com/downloads/support-dock/]cbfreeman</p>


Support Dock

Set up an awesome support ticket system on any WordPress site.

nanodesigns

Mayeenul Islam

<p>Create a fully featured Support Center within your WordPress environment without any third party system dependency, for completely FREE of cost.</p>
<p><strong>No</strong> 3rd party support ticketing system required, <strong>no</strong> external site/API dependency, <strong>simply</strong> create your own fully featured Support Center within your WordPress environment, and take your support into the next level.</p>
<p>It has built-in <strong>Knowledgebase</strong> that is integrated to put generalized information for public acknowledgement.</p>
<h4>What is it?</h4>
<p>The plugin is to provide support to your users – the users those are taking product or services from you. So the plugin provides a manageable communication privately in between you and your that specific user only. Visit the ‘Installation’ tab for more details on how to use the plugin.</p>
<h4>Extend NanoSupport</h4>
<ul>
<li><a href="https://creativemarket.com/nanodesigns/3461090-NanoSupport-Knowledgebase-Search?ref=nswporg" rel="nofollow ugc"><strong>Knowledgebase Search</strong></a> — Search the Knowledgebase documents separately and suggest users from the Knowledgebase documents while submitting a new ticket.</li>
</ul>
<h4>Features</h4>
<ul>
<li>OnActivation setup</li>
<li>Smart templating for nice theme and third party plugins support</li>
<li>Smartly designed Support Center</li>
<li>Completely Private ticketing</li>
<li>Ticket submission with registration</li>
<li>Ticket submission with login (Beta Feature)</li>
<li>Rich Text editor for new ticket</li>
<li>Auto generate user account’s username on ticket submission (if chosen)</li>
<li>Auto generate user account’s password on ticket submission (if chosen)</li>
<li>Knowledgebase (optional)</li>
<li>Knowledgebase content categories</li>
<li>Copy ticket content into Knowledgebase document</li>
<li>Ticket departments</li>
<li>E-Commerce Support – Support to products of Easy Digital Downloads (EDD) and WooCommerce (WC)</li>
<li>Make agent from registered users</li>
<li>Assign ticket to an agent</li>
<li>Change ticket status (Pending, Open, Under Inspection, Solved)</li>
<li>Set support priority (Low, Medium, High, Critical)</li>
<li>Reply ticket from admin panel</li>
<li>Reply ticket from front end</li>
<li>ReOpen closed ticket</li>
<li>Internal Notes in-between support teams</li>
<li>Shortcode-enabled pages (installed on plugin activation, but modifiable)</li>
<li>Settings page (WP Settings API)</li>
<li>Support Seeker user role and privileges</li>
<li>Dashboard widget with current status in charts</li>
<li>Dashboard widget with recent activity</li>
<li>Dashboard widget with personal status for Agents in charts</li>
<li>Dashboard widget with necessary instruction and links for Support Seekers</li>
<li>Add ticket on behalf of other user (admin end)</li>
<li>Customizable HTML Email template</li>
<li>Email notification to admins on new ticket submission</li>
<li>Email notification to Support Seeker on account creation on ticket submission</li>
<li>Email notification to Support Seeker on ticket reply</li>
<li>Email notification to Support Agent on ticket reply</li>
<li>NanoSupport page-to-page navigation and page-wise notices (on demand)</li>
<li>Complete data deletion on uninstallation (if chosen)</li>
<li>100% Translation-ready and automatic translation enabled</li>
<li>Fully responsive and Mobile devices friendly</li>
<li>Clean and well commented and well documented code</li>
<li>A11y (web accessibility) compatible</li>
</ul>
<h4>E-Commerce Support</h4>
<p>To get E-Commerce Support, you will need either:</p>
<ul>
<li>WooCommerce (WC) v2.5+ – Tested up to v3.5.5, or</li>
<li>Easy Digital Downloads (EDD) v2.2+ – Tested up to v2.9.11</li>
</ul>
<h4>Contribute</h4>
<p>NanoSupport is an Open Source and GPL licensed Free plugin. Feel free to contribute.</p>
<ul>
<li><a href="https://github.com/nanodesigns/nanosupport" rel="nofollow ugc">Fork on Github</a></li>
<li><a href="https://github.com/nanodesigns/nanosupport/issues" rel="nofollow ugc">Report Bug</a></li>
<li><a href="https://github.com/nanodesigns/nanosupport/issues" rel="nofollow ugc">Get Support</a></li>
</ul>
<h4>Translation</h4>
<p>The plugin is completely translation-ready. You can find the <code>.pot</code> file under <code>i18n/languages/</code> if you want to translate in your own way. But you can translate it easily from here in <a href="https://translate.wordpress.org/projects/wp-plugins/nanosupport" rel="nofollow ugc"><strong>Translate NanoSupport</strong></a>.</p>
<p>Or, you can use software like <a href="https://poedit.net/download" rel="nofollow ugc">POEdit</a> (‘cross-platform) or <a href="http://www.eazypo.ca/" rel="nofollow ugc">EasyPO</a>, and using the plugins’ <code>.pot</code> file you can easily translate the plugin locally.</p>
<h4>Connect with NanoSupport team</h4>
<ul>
<li><a href="https://nanodesignsbd.com?ref=nanosupport" rel="nofollow ugc">Website</a></li>
<li><a href="https://twitter.com/nanodesigns/" rel="nofollow ugc">Twitter</a></li>
<li><a href="https://facebook.com/nanodesignsbd/" rel="nofollow ugc">Facebook</a></li>
<li><a href="https://www.linkedin.com/company/nanodesigns/" rel="nofollow ugc">LinkedIn</a></li>
</ul>


NanoSupport — Support Ticketing & Knowledgebase for WordPress

Excellent support / ticket system
Growing with new functions every week and great support from developer
Currently using it with no problems

Excelent

I was searching for easy Ticket system for Building FAQ (Knowledge base) because old Plugin FAQ Builder doesn't work properly.

This here works but I don#t see any connection to this Base. I mean I should have the possibility to publish answered question to the knowledge base but I find nothing for this.

So I am now searching further...

P.S. Also it takes away my sidebars.

P.S. But it is on the right way ;o) and its not clunky like many others

I see no connection to Knowledge base

Create a fully featured Support Center in your WordPress setup without any third party dependency, completely FREE. Get a built-in Knowledgebase too.

Support Dock vs NanoSupport — Support Ticketing & Knowledgebase for WordPress