cbfreeman

<span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/rcl-2BByiPc?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span>
<p>Support Dock upgrades your site from good to INCREDIBLE by adding a <strong>support ticket</strong> system.</p>
<p>The Support Dock plugin uses a simple yet powerful traditional support “submit a ticket” system. The submit a ticket system appears as part of the site template and dashboard. Let users contact you directly, and receive responses by email. No need for user’s to access your site dashboard. All responses are emailed to the user’s real mailbox. You recieve email notification each time a new ticket is submitted. You can answer All Tickets from your admin dashboard. This style of professional integration helps you achieve maximum convenience and site security.</p>
<h4>SUPPORT DOCK BOASTS A NUMBER OF EXCELLENT FEATURES:</h4>
<ol>
<li>Easy-to-use interface for viewing and answering tickets</li>
<li>Email notifications when new tickets arrive, meaning you can have top ticket turnaround times</li>
<li>Assign tickets to specific team members/staff</li>
<li>Users get a handy built-in menu that allows them to create and submit tickets with the greatest of ease</li>
<li>Tickets are tracked with status details, leaving no one in the dark about whats happening</li>
</ol>
<h4>Support Dock</h4>
<p>Support Dock is a fully functional but limited version of our full <a href="http://cbfreeman.com/downloads/support-dock/" rel="nofollow ugc">Support Dock plugin</a>.</p>
<p>Our full version includes many more features:</p>
<ul>
<li>No Ticket Limits</li>
<li>Ticket Pagination</li>
<li>Custom Settings Page</li>
<li>Create and Edit Support Dept</li>
<li>Edit Support Contact Details</li>
</ul>
<p><a href="http://cbfreeman.com/downloads/support-dock/" rel="nofollow ugc">Upgrade to the full version now </a>.</p>
<h4>Internationalization</h4>
<p>Support Dock is currently available in :</p>
<ul>
<li>English</li>
</ul>
<p>I’m looking for translators to extend to other languages. If you have translated the plugin in your language or want to,<br />
please let me know : supportdock [ at ] cbfreeman.com</p>
<h4>Contributing</h4>
<p>Support Dock is also available on [http://cbfreeman.com/downloads/support-dock/]cbfreeman</p>


Support Dock

Set up an awesome support ticket system on any WordPress site.

NickDuncan

CodeCabin_

Jarryd Long

SolaPlugins

<p>The easiest to use Help Desk & Support Ticket plugin. Create a support help desk quickly and easily with Sola Support Tickets.</p>
<h4>Features</h4>
<ul>
<li>Manage support tickets (pending, open, solved)</li>
<li>Adds a Submit Ticket page to your website</li>
<li>Receive email notifications for new support tickets</li>
<li>Receive email notifications for support ticket responses</li>
<li>One support agent</li>
<li>Priorities – Add priorities to your support tickets (low, high, urgent, critical)</li>
<li>Internal notes </li>
</ul>
<h4>Premium Add-on</h4>
<ul>
<li>Custom front-end help desk showing new, open and closed tickets</li>
<li>Multiple support agents</li>
<li>Support tickets can be made private or public</li>
<li>Add popular tickets to your help desk page</li>
<li>Macros (add predefined responses to your support tickets)</li>
<li>Assign tickets to other support agents</li>
<li>Allow guests to submit support tickets</li>
<li>Choose a default ticket status</li>
<li>Upload files to support tickets and responses (HTML 5)</li>
<li>Link your help desk to an email address and automatically create support tickets when emails are received</li>
<li>Themes for the front-end help desk page (coming soon)</li>
<li>Customize your help desk through the use of shortcodes</li>
<li>Enable CAPTCHA on your support ticket submission form</li>
<li>Departments</li>
<li>Get the <a href="http://solaplugins.com/plugins/sola-support-tickets-helpdesk-plugin/?utm_source=wordpress&utm_medium=click&utm_campaign=st_readme" rel="nofollow ugc">Sola Support Tickets Premium Version</a> for only $29.99</li>
</ul>
<h4>Translations</h4>
<p>Get a free copy of the Sola Support Tickets Premium version in exchange for translating our plugin!</p>
<ul>
<li>English (default)</li>
<li>German (Michael Schulz)</li>
<li>French (Raymond Radet) (Etienne Couturier)</li>
<li>Spanish (Io)</li>
<li>Dutch (Johan Omlo)</li>
<li>Italian</li>
<li>Croatian (Sanjin Barac)</li>
<li>Bengali (Mayeenul Islam)</li>
<li>Portuguese – Portugal (Miguel Madeira Rodrigues)</li>
<li>Danish (Kenneth Wagner)</li>
<li>Turkish (Cahit Cengizhan)</li>
</ul>


Sola Support Tickets

Create a support help desk and support ticket system in minutes with Sola Support Tickets.

Support Dock vs Sola Support Tickets