cbfreeman

Support Dock

Set up an awesome support ticket system on any WordPress site.

Safiye Duman

emarket-design

WP Ticket lets you manage all customer support requests directly from your website. Customers submit tickets through a simple frontend form, and you handle everything from your WordPress dashboard — no external helpdesk software required.
Up and running in minutes. Works for freelancers, agencies, small businesses, and internal IT teams.
Who is this for? 
* Businesses that want to handle customer inquiries from their own website 
* Agencies managing support for multiple clients 
* IT teams running an internal helpdesk 
* WooCommerce or Easy Digital Downloads store owners
Free Features 
* Frontend ticket submission form (shortcode or block) 
* Assign tickets to support agents 
* Set ticket priority and status 
* Email notifications for customers and agents 
* Agent management with dedicated agent pages 
* Role-based access (Agent and Manager roles) 
* Responsive design — works on all devices 
* Spam protection with CAPTCHA support 
* Restrict ticket submission to logged-in users only 
* Customizable form fields from plugin settings 
* No coding required
See WP Ticket in Action
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Premium Features (Pro & Enterprise) 
* File attachments on tickets 
* Canned responses for faster replies 
* Departments for organizing support teams 
* Custom fields for tickets 
* Advanced search and filtering 
* SLA tracking and automation rules 
* WooCommerce integration 
* Easy Digital Downloads integration 
* MailChimp integration 
* CSV import/export 
* Real-time helpdesk dashboard with stats and charts 
* And much more
<a href="https://wpticketcom.emdplugins.com/" rel="nofollow ugc">View Live Demo</a> | <a href="https://docs.emdplugins.com/wp-ticket-community/" rel="nofollow ugc">Documentation</a>

Customer Support Ticket System & Helpdesk

Let customers submit tickets, assign agents, set priorities, track status, and get instant email notifications. All from your website.

Support Dock vs Customer Support Ticket System & Helpdesk