Daniel Bachhuber

Alex Mills

Konstantin Kovshenin

Ian Dunn

VarunAgw

Andrew Spittle

SupportFlow is a web based help desk software. SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface.
<h3>A few of its features are:</h3>
<ul>
<li>
Allow agents to create/reply tickets using web interface.
</li>
<li>
Customers can create ticket by sending an E-Mail or filling a web based form.
</li>
<li>
Agents can opt to get E-Mail notifications of replies of tickets.
</li>
<li>
Administrator can limit agents access to particular tags.
</li>
<li>
Administrators can see daily/weekly/monthly ticket statistics.
</li>
<li>
Agents can view tickets assigned to them in admin dashboard.
</li>
<li>
Agents can insert predefined replies to the tickets.
</li>
<li>
Agents can add their signature to tickets using one-click.
</li>
<li>
Agents can forward whole conversation to anyone using its E-Mail ID.
</li>
</ul>
To contribute to SupportFlow visit [github] (http://github.com/SupportFlow/supportflow/).

SupportFlow

Running PHP7 and 4.5-alpha-36246 and I just wanted to say that everything works great!  Although I can't read & write code at 100% fluency, I just wanted to post over here so that the theme authors would know that Yes Indeed! Everything's looking great!



So Far So Goo

Finally a simple plugin for ticketing that uses posts types and user roles in WordPress the proper way! I can't wait to integrate it in our network! Yay!

Disclaimer: I haven't tested the email notifications and ticket creation yet.

Nothing more than the most important features

SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface.

Webkul

UVdesk

Uvdesk is a omni channel helpdesk for providing quick assistance to customers through diverse horizontal mediums. It needs only quick sign up to be yours for delivering fantastic customer support for your channel
Numerous Apps Integrations – <a href="https://support.uvdesk.com/en/folder/184" rel="nofollow ugc">https://support.uvdesk.com/en/folder/184</a>
Automated Systems – <a href="https://support.uvdesk.com/en/folder/175" rel="nofollow ugc">https://support.uvdesk.com/en/folder/175</a>
Effective Ticket Tools – <a href="https://support.uvdesk.com/en/folder/181" rel="nofollow ugc">https://support.uvdesk.com/en/folder/181</a>
Store Upfront Setting – <a href="https://support.uvdesk.com/en/folder/174" rel="nofollow ugc">https://support.uvdesk.com/en/folder/174</a>
Custom Forms – <a href="https://support.uvdesk.com/en/category/245" rel="nofollow ugc">https://support.uvdesk.com/en/category/245</a>
Tracking of Support Staff – <a href="https://support.uvdesk.com/en/folder/179" rel="nofollow ugc">https://support.uvdesk.com/en/folder/179</a>
Much More – <a href="https://support.uvdesk.com/en/" rel="nofollow ugc">https://support.uvdesk.com/en/</a>
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/nd-fDLNNFfc?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
<h3>Whats new?</h3>
<ol>
<li>
With the latest upgrade to PWA, now you can use UVdesk seamlessly on your smartphone like a native mobile app with features like offline syncing, mobile view UI, faster page load and addition to the home screen.
</li>
<li>
<a href="https://support.uvdesk.com/en/blog/uvdesk-how-to-install-and-configure-youtube-app" rel="nofollow ugc">YouTube</a> app integration is now available along with <a href="https://support.uvdesk.com/en/blog/uvdesk-sla" rel="nofollow ugc">SLA</a> and <a href="https://support.uvdesk.com/en/blog/uvdesk-ticket-delivery-status" rel="nofollow ugc">E-mail</a> delivery status.
</li>
<li>
Upload File Size of any limit from <a href="https://support.uvdesk.com/en/blog/uvdesk-google-drive" rel="nofollow ugc">Google Drive</a>, <a href="https://support.uvdesk.com/en/blog/uvdesk-onedrive" rel="nofollow ugc">OneDrive</a>, <a href="https://support.uvdesk.com/en/blog/uvdesk-box" rel="nofollow ugc">Box</a> and <a href="https://support.uvdesk.com/en/blog/uvdesk-dropbox" rel="nofollow ugc">Dropbox</a>.
</li>
</ol>
Free WordPress Helpdesk
To make the whole process easier for both whether they are customers or support staff for providing efficient support with the assurance that no lead remain unsolved Uvdesk WordPress helpdesk is there to make it true.Provide
This app is free of cost.
It allows customer to send support request anytime 24×7
Admin and assigned could reply on support request
Using effective tools to manage tickets support team could respond quickly.
Admin and assigned could distinguish all tickets based on their status Pending, Resolved, Spam, Answered.
Support staff can filter any ticket on the basis of Assigned to, Customer, Group, Team, Priority, Type, Tag, Mailbox, Source, after date, before or on a date.
To garner customer’s details it allows to fetch order details of woocommerce store
Customer support and authentication simultaneously under crow’s net.
Both admin and customer gets notified on new query and new reply respectively.
Both admin and buyer can view history of tickets.
<h3>External Services</h3>
Google reCAPTCHA 
This plugin uses Google’s reCAPTCHA service to: 
– Protect forms from spam submissions 
– Verify human interaction with forms
Service provider: Google LLC 
– <a href="https://policies.google.com/terms" rel="nofollow ugc">reCAPTCHA Terms</a> 
– <a href="https://policies.google.com/privacy" rel="nofollow ugc">Google Privacy Policy</a>
Webkul Services Integration 
This plugin includes: 
1. Extension Discovery Service (wk.ext.js) 
 – Displays available Webkul extensions within admin panel 
 – Shows compatible addons for your wordpress/woocommerce system
<ol>
<li>Support Portal Integration (wksas.bundle.js)
<ul>
<li>Shows service status notifications</li>
<li>Displays maintenance updates</li>
<li>Links to official documentation</li>
</ul>
</li>
</ol>
These Webkul services: 
– Operate in read-only mode 
– Do not collect user/website data 
– Only display information from Webkul servers
Service provider: Webkul Software Pvt Ltd 
– <a href="https://webkul.com/privacy-policy/" rel="nofollow ugc">Webkul Privacy Policy</a>

UVdesk Free Helpdesk

Uvdesk is an omnichannel helpdesk designed to deliver swift and efficient customer support across multiple platforms.

SupportFlow vs UVdesk Free Helpdesk