Datto Web Works

<p>“SwiftHare AI Chat” is a highly advanced hybrid chat solution that seamlessly bridges the gap between a 24/7 AI assistant and human-led live chat. Designed with security and performance in mind, it operates flawlessly even in cached environments.</p>
<h4>Key Features</h4>
<ul>
<li><strong>Hybrid Support:</strong> Effortlessly switch between automated responses from the latest AI models (Gemini, Claude, OpenAI) and manual staff intervention.</li>
<li><strong>Secure Image Uploads:</strong> Features forced server-side re-encoding (sanitization) to block malicious code hidden in images (steganography).</li>
<li><strong>Frontend Staff Dashboard:</strong> Agents can manage chats via a dedicated frontend page without needing WordPress admin access.</li>
<li><strong>Cache Compatibility:</strong> Real-time dashboard performance that works perfectly with WP Rocket, LiteSpeed Cache, and others.</li>
<li><strong>Full Customization:</strong> Personalize brand colors, SVG icons, and welcome messages to fit your site’s identity.</li>
</ul>
<h3>Instructions</h3>
<h4>How to Use</h4>
<ol>
<li><strong>General Configuration:</strong> Enter your API key in the General tab to activate AI capabilities.</li>
<li><strong>Shop Knowledge (AI Training):</strong> Input your business data here to train the AI for accurate, context-aware responses.</li>
<li><strong>Language Management:</strong> Add multiple languages to ensure a global reach.</li>
<li><strong>Design Customization:</strong> Adjust colors, fonts, and text in the Design tab.</li>
<li><strong>Live Chat Setup:</strong> Configure agent availability and notification settings in the Live Chat tab.</li>
<li><strong>Data Management:</strong> Use the <strong>Tools</strong> section to Export or Restore your settings easily.</li>
</ol>
<h4>Setting Up Your AI Persona (System Prompt)</h4>
<p>In the “Shop Knowledge” tab, you define the absolute rules for your AI. We recommend keeping these three “Golden Rules” intact (replacing the bracketed text with your shop name):</p>
<ol>
<li><strong>Act as a helpful staff member of [Your Shop Name]:</strong> This gives the AI a professional persona.</li>
<li><strong>Respond in the user’s language:</strong> Automatically enables multilingual support by matching the guest’s language.</li>
<li><strong>Suggest alternatives:</strong> If the AI cannot fulfill a request, it will gracefully guide users to live chat or a contact form.</li>
</ol>
<h3>Shortcodes</h3>
<ul>
<li><code>[swifthare_ai_chat]</code> – Manually place the chat widget on specific pages (Note: If globally enabled in settings, this is not required).</li>
<li><code>[swifthare_staff_dashboard]</code> – Displays the frontend agent dashboard (PHP-auth). Use this on a private page and share the URL with your staff.</li>
<li><code>[swifthare_ai_live_chat]</code> – Alternative frontend staff dashboard (AJAX/cookie-auth). Suitable for passwordless login via session cookies.</li>
</ul>
<h3>External Services</h3>
<p>This plugin communicates with the following external third-party services. By using these features, you agree to their respective Terms and Privacy Policies.</p>
<h4>Google Gemini AI</h4>
<p>When the Gemini provider is selected, your customer’s message and conversation history are sent to Google’s Generative Language API to generate a response.<br />
* API Endpoint: <a href="https://generativelanguage.googleapis.com" rel="nofollow ugc">https://generativelanguage.googleapis.com</a><br />
* Terms of Service: <a href="https://policies.google.com/terms" rel="nofollow ugc">https://policies.google.com/terms</a></p>
<h4>Anthropic Claude AI</h4>
<p>When the Claude provider is selected, your customer’s message and conversation history are sent to the Anthropic API.<br />
* API Endpoint: <a href="https://api.anthropic.com" rel="nofollow ugc">https://api.anthropic.com</a><br />
* Privacy Policy: <a href="https://www.anthropic.com/privacy" rel="nofollow ugc">https://www.anthropic.com/privacy</a><br />
* Terms of Service: <a href="https://www.anthropic.com/legal/consumer-terms" rel="nofollow ugc">https://www.anthropic.com/legal/consumer-terms</a></p>
<h4>OpenAI</h4>
<p>When the OpenAI provider is selected, your customer’s message and conversation history are sent to the OpenAI API.<br />
* API Endpoint: <a href="https://api.openai.com" rel="nofollow ugc">https://api.openai.com</a><br />
* Privacy Policy: <a href="https://openai.com/policies/privacy-policy" rel="nofollow ugc">https://openai.com/policies/privacy-policy</a><br />
* Terms of Service: <a href="https://openai.com/policies/terms-of-use" rel="nofollow ugc">https://openai.com/policies/terms-of-use</a></p>
<h4>Google Maps</h4>
<p>If you use the <code>[swifthare_map]</code> shortcode feature, the Google Maps JavaScript API is loaded from Google’s servers.<br />
* Service: <a href="https://maps.googleapis.com" rel="nofollow ugc">https://maps.googleapis.com</a><br />
* Privacy Policy: <a href="https://policies.google.com/privacy" rel="nofollow ugc">https://policies.google.com/privacy</a><br />
* Terms of Service: <a href="https://cloud.google.com/maps-platform/terms" rel="nofollow ugc">https://cloud.google.com/maps-platform/terms</a></p>
<h3>Brand & Ownership Notice</h3>
<p>“SwiftHare AI Chat” is developed and maintained by Datto Web Works<br />
* Official Website: <a href="https://datto-webworks.com" rel="nofollow ugc">https://datto-webworks.com</a><br />
* About Us: <a href="https://datto-webworks.com/about-us" rel="nofollow ugc">https://datto-webworks.com/about-us</a><br />
* Contact: <a href="mailto:info@datto-webworks.com" rel="nofollow ugc">info@datto-webworks.com</a></p>


SwiftHare AI Chat

Hybrid AI + live chat plugin powered by Gemini, Claude & OpenAI. Includes a frontend staff dashboard, multilingual support, and cache compatibility.

SwiftHare AI Chat vs AI eShop Optimizer