Datto Web Works

<p>“SwiftHare AI Chat” is a highly advanced hybrid chat solution that seamlessly bridges the gap between a 24/7 AI assistant and human-led live chat. Designed with security and performance in mind, it operates flawlessly even in cached environments.</p>
<h4>Key Features</h4>
<ul>
<li><strong>Hybrid Support:</strong> Effortlessly switch between automated responses from the latest AI models (Gemini, Claude, OpenAI) and manual staff intervention.</li>
<li><strong>Secure Image Uploads:</strong> Features forced server-side re-encoding (sanitization) to block malicious code hidden in images (steganography).</li>
<li><strong>Frontend Staff Dashboard:</strong> Agents can manage chats via a dedicated frontend page without needing WordPress admin access.</li>
<li><strong>Cache Compatibility:</strong> Real-time dashboard performance that works perfectly with WP Rocket, LiteSpeed Cache, and others.</li>
<li><strong>Full Customization:</strong> Personalize brand colors, SVG icons, and welcome messages to fit your site’s identity.</li>
</ul>
<h3>Instructions</h3>
<h4>How to Use</h4>
<ol>
<li><strong>General Configuration:</strong> Enter your API key in the General tab to activate AI capabilities.</li>
<li><strong>Shop Knowledge (AI Training):</strong> Input your business data here to train the AI for accurate, context-aware responses.</li>
<li><strong>Language Management:</strong> Add multiple languages to ensure a global reach.</li>
<li><strong>Design Customization:</strong> Adjust colors, fonts, and text in the Design tab.</li>
<li><strong>Live Chat Setup:</strong> Configure agent availability and notification settings in the Live Chat tab.</li>
<li><strong>Data Management:</strong> Use the <strong>Tools</strong> section to Export or Restore your settings easily.</li>
</ol>
<h4>Setting Up Your AI Persona (System Prompt)</h4>
<p>In the “Shop Knowledge” tab, you define the absolute rules for your AI. We recommend keeping these three “Golden Rules” intact (replacing the bracketed text with your shop name):</p>
<ol>
<li><strong>Act as a helpful staff member of [Your Shop Name]:</strong> This gives the AI a professional persona.</li>
<li><strong>Respond in the user’s language:</strong> Automatically enables multilingual support by matching the guest’s language.</li>
<li><strong>Suggest alternatives:</strong> If the AI cannot fulfill a request, it will gracefully guide users to live chat or a contact form.</li>
</ol>
<h3>Shortcodes</h3>
<ul>
<li><code>[swifthare_ai_chat]</code> – Manually place the chat widget on specific pages (Note: If globally enabled in settings, this is not required).</li>
<li><code>[swifthare_staff_dashboard]</code> – Displays the frontend agent dashboard (PHP-auth). Use this on a private page and share the URL with your staff.</li>
<li><code>[swifthare_ai_live_chat]</code> – Alternative frontend staff dashboard (AJAX/cookie-auth). Suitable for passwordless login via session cookies.</li>
</ul>
<h3>External Services</h3>
<p>This plugin communicates with the following external third-party services. By using these features, you agree to their respective Terms and Privacy Policies.</p>
<h4>Google Gemini AI</h4>
<p>When the Gemini provider is selected, your customer’s message and conversation history are sent to Google’s Generative Language API to generate a response.<br />
* API Endpoint: <a href="https://generativelanguage.googleapis.com" rel="nofollow ugc">https://generativelanguage.googleapis.com</a><br />
* Terms of Service: <a href="https://policies.google.com/terms" rel="nofollow ugc">https://policies.google.com/terms</a></p>
<h4>Anthropic Claude AI</h4>
<p>When the Claude provider is selected, your customer’s message and conversation history are sent to the Anthropic API.<br />
* API Endpoint: <a href="https://api.anthropic.com" rel="nofollow ugc">https://api.anthropic.com</a><br />
* Privacy Policy: <a href="https://www.anthropic.com/privacy" rel="nofollow ugc">https://www.anthropic.com/privacy</a><br />
* Terms of Service: <a href="https://www.anthropic.com/legal/consumer-terms" rel="nofollow ugc">https://www.anthropic.com/legal/consumer-terms</a></p>
<h4>OpenAI</h4>
<p>When the OpenAI provider is selected, your customer’s message and conversation history are sent to the OpenAI API.<br />
* API Endpoint: <a href="https://api.openai.com" rel="nofollow ugc">https://api.openai.com</a><br />
* Privacy Policy: <a href="https://openai.com/policies/privacy-policy" rel="nofollow ugc">https://openai.com/policies/privacy-policy</a><br />
* Terms of Service: <a href="https://openai.com/policies/terms-of-use" rel="nofollow ugc">https://openai.com/policies/terms-of-use</a></p>
<h4>Google Maps</h4>
<p>If you use the <code>[swifthare_map]</code> shortcode feature, the Google Maps JavaScript API is loaded from Google’s servers.<br />
* Service: <a href="https://maps.googleapis.com" rel="nofollow ugc">https://maps.googleapis.com</a><br />
* Privacy Policy: <a href="https://policies.google.com/privacy" rel="nofollow ugc">https://policies.google.com/privacy</a><br />
* Terms of Service: <a href="https://cloud.google.com/maps-platform/terms" rel="nofollow ugc">https://cloud.google.com/maps-platform/terms</a></p>
<h3>Brand & Ownership Notice</h3>
<p>“SwiftHare AI Chat” is developed and maintained by Datto Web Works<br />
* Official Website: <a href="https://datto-webworks.com" rel="nofollow ugc">https://datto-webworks.com</a><br />
* About Us: <a href="https://datto-webworks.com/about-us" rel="nofollow ugc">https://datto-webworks.com/about-us</a><br />
* Contact: <a href="mailto:info@datto-webworks.com" rel="nofollow ugc">info@datto-webworks.com</a></p>


SwiftHare AI Chat

Hybrid AI + live chat plugin powered by Gemini, Claude & OpenAI. Includes a frontend staff dashboard, multilingual support, and cache compatibility.

kognetiks

<p><strong>Quiet Proof for Your Website</strong></p>
<p>Most websites are having conversations you never see.</p>
<p>Visitors ask questions, express confusion, or look for answers without ever filling out a form or opening a ticket. Traditional analytics don’t show this. Chat logs are too noisy to monitor at scale.</p>
<p><strong>Kognetiks Chatbot turns those invisible interactions into quiet proof of value.</strong></p>
<p>Instead of guessing whether your chatbot is helping, you receive clear, human-readable summaries that show what visitors asked, where AI helped, and where attention may be needed.</p>
<p>No dashboards to babysit.<br />
No transcripts to dig through.<br />
Just insight, delivered.</p>
<h3>What Makes This Different</h3>
<p>Kognetiks is not a novelty chatbot.  It is build for understanding, oversight, and long-term use.</p>
<p>It is designed for <strong>visibility, oversight, and measurable outcomes</strong>, so you can understand how AI is actually being used on your site.</p>
<p>AI assists.<br />
Humans decide.</p>
<h3>Who This Is For</h3>
<p>This plugin is a strong fit if you:</p>
<ul>
<li>Want to know what visitors are really asking</li>
<li>Care about intent, not just answers</li>
<li>Need proof that AI is providing value</li>
<li>Prefer insight delivered automatically</li>
<li>Value transparency over black-box automation</li>
</ul>
<p>Common users include:</p>
<ul>
<li>Agencies managing client websites</li>
<li>Consultants and site owners</li>
<li>Product and content teams</li>
<li>Founders who want clarity, not noise</li>
</ul>
<h3>Who This Is Not For</h3>
<p>This plugin may not be a fit if you:</p>
<ul>
<li>Only want a novelty chatbot</li>
<li>Expect AI to operate without human oversight</li>
<li>Prefer opaque or fully autonomous systems</li>
<li>Don’t want visibility into AI behavior</li>
</ul>
<h3>Key Outcomes</h3>
<p>With Kognetiks, you can:</p>
<ul>
<li>See what visitors asked without reading every transcript</li>
<li>Understand engagement and intent patterns over time</li>
<li>Identify unanswered questions and content gaps</li>
<li>Demonstrate real, ongoing value from conversational AI</li>
</ul>
<h3>Conversation Digest</h3>
<p>Automatically summarizes real chatbot interactions, including:</p>
<ul>
<li>Common questions and themes</li>
<li>Signals of confusion, friction, or opportunity</li>
<li>High-level engagement and sentiment indicators</li>
</ul>
<p>Reports are delivered automatically to your inbox.</p>
<p>No dashboards required.</p>
<h3>Proof-of-Value Reporting</h3>
<p>Turns invisible chatbot activity into visible outcomes:</p>
<ul>
<li>Usage and engagement trends</li>
<li>Evidence of support and efficiency gains</li>
<li>Insight you can act on or share</li>
</ul>
<p>Ideal for agencies, consultants, and teams who need to justify ongoing value.</p>
<h3>Key Features</h3>
<ul>
<li>Conversation Digest summaries</li>
<li>Proof-of-value reporting</li>
<li>Reports are designed to be shared as-is, without explanation</li>
<li>Supports multiple AI engines (OpenAI, Azure OpenAI, NVIDIA, Anthropic, Mistral, DeepSeek, Google, JAN.AI)</li>
<li>Knowledge Navigator for site-aware responses</li>
<li>Custom assistants for specific purposes</li>
<li>Conversation logging with export options</li>
<li>Sentiment and engagement signals</li>
<li>Optional voice and speech support</li>
<li>Embedded or floating chat via shortcode</li>
</ul>
<h3>Philosophy</h3>
<p><strong>Designed for visibility, not guesswork.</strong></p>
<p>The <strong>Kognetiks Chatbot</strong> helps you understand when AI is helping, when it needs adjustment, and where small changes can quietly make a big difference.</p>
<h3>External Services</h3>
<p>The <strong>Kognetiks Chatbot</strong> plugin relies on external AI services to provide chatbot functionality. It sends user queries and related data to a third-party AI provider for processing and response generation. By using this plugin, you agree to abide by each service’s terms of service and privacy policy:</p>
<ul>
<li><strong>OpenAI</strong>: <a href="https://platform.openai.com/terms" rel="nofollow ugc">Terms of Use</a> | <a href="https://openai.com/policies/privacy-policy/" rel="nofollow ugc">Privacy Policy</a></li>
<li><strong>Azure OpenAI</strong>: <a href="https://learn.microsoft.com/en-us/legal/cognitive-services/openai/data-privacy?tabs=azure-portal" rel="nofollow ugc">Terms of Use</a> | <a href="https://www.microsoft.com/en-us/privacy/privacystatement" rel="nofollow ugc">Privacy Policy</a></li>
<li><strong>NVIDIA</strong>: <a href="https://www.nvidia.com/en-us/about-nvidia/nv-accounts/" rel="nofollow ugc">Terms of Use</a> | <a href="https://www.nvidia.com/en-us/about-nvidia/privacy-policy/" rel="nofollow ugc">Privacy Policy</a></li>
<li><strong>Anthropic</strong>: <a href="https://www.anthropic.com/legal/consumer-terms" rel="nofollow ugc">Terms of Service</a> | <a href="https://docs.anthropic.com/en/docs/legal-center/privacy" rel="nofollow ugc">Privacy Policy</a></li>
<li><strong>DeepSeek</strong>: <a href="https://chat.deepseek.com/downloads/DeepSeek%20User%20Agreement.html" rel="nofollow ugc">Terms of Use</a> | <a href="https://chat.deepseek.com/downloads/DeepSeek%20Privacy%20Policy.html" rel="nofollow ugc">Privacy Policy</a></li>
<li><strong>Mistral</strong>: <a href="https://mistral.ai/terms#terms-of-service" rel="nofollow ugc">Terms of Service</a> | <a href="https://mistral.ai/terms#privacy-policy" rel="nofollow ugc">Privacy Policy</a></li>
<li><strong>Google</strong>: <a href="https://ai.google.dev/gemini-api/terms" rel="nofollow ugc">Terms of Use</a> | <a href="https://policies.google.com/privacy" rel="nofollow ugc">Privacy Policy</a></li>
<li><strong>JAN.AI</strong>: <a href="https://jan.ai/about" rel="nofollow ugc">About</a> | <a href="https://jan.ai/docs/privacy-policy" rel="nofollow ugc">Privacy Policy</a></li>
</ul>
<p><strong>IMPORTANT</strong>:</p>
<ul>
<li>
<p>This plugin requires an API key from OpenAI, NVIDIA, Anthropic, DeepSeek, Mistral, Google, or JAN.AI to function. Without an API key, the chatbot cannot process user queries.</p>
</li>
<li>
<p>Obtain API keys here:</p>
<ul>
<li><a href="https://platform.openai.com/account/api-keys" rel="nofollow ugc">OpenAI API Keys</a></li>
<li><a href="https://azure.microsoft.com/en-us/pricing/purchase-options/azure-account?icid=ai-services" rel="nofollow ugc">Azure API Keys</a></li>
<li><a href="https://developer.nvidia.com/nim" rel="nofollow ugc">NVIDIA API Keys</a></li>
<li><a href="https://www.anthropic.com/" rel="nofollow ugc">Anthropic API Keys</a></li>
<li><a href="https://platform.deepseek.com/sign_in" rel="nofollow ugc">DeepSeek API Keys</a></li>
<li><a href="https://console.mistral.ai/api-keys" rel="nofollow ugc">Mistral API Keys</a></li>
<li><a href="https://aistudio.google.com/api-keys" rel="nofollow ugc">Google API Keys</a></li>
</ul>
</li>
<li>
<p>By entering your API key from the AI provider of your choice and activating the chatbot, you:</p>
<ul>
<li>Consent to sending user queries and related data to the selected AI provider for processing and response generation.</li>
<li>Agree to abide by the provider’s terms of service, pricing, and privacy policy.</li>
<li>Acknowledge that your data, including text submitted by users, may be transferred to and processed by the AI platform in accordance with its privacy policy.</li>
</ul>
</li>
</ul>
<p><strong>NOTE</strong>: You are responsible for any fees associated with the use of the selected AI platform. Be sure to review each provider’s pricing and usage policies before proceeding.</p>
<h3>Disclaimer</h3>
<p>WordPress, OpenAI, ChatGPT, NVIDIA, NIM, Anthropic, Claude, DeepSeek, Mistral, Azure and related trademarks are the property of their respective owners. Kognetiks is an independent entity and is not affiliated with, endorsed by, or sponsored by WordPress Foundation, OpenAI, NVIDIA, Anthropic, DeepSeek, or Mistral.</p>


Kognetiks Chatbot for WordPress


1 star until they implement the ability to use a custom model. This should already be a feature.


Doesn't allow Custom Models

Quiet proof that your website is working. Turn real visitor conversations into clear insight, automatically. No dashboards. No guesswork.

SwiftHare AI Chat vs Kognetiks Chatbot for WordPress