Datto Web Works

<p>“SwiftHare AI Chat” is a highly advanced hybrid chat solution that seamlessly bridges the gap between a 24/7 AI assistant and human-led live chat. Designed with security and performance in mind, it operates flawlessly even in cached environments.</p>
<h4>Key Features</h4>
<ul>
<li><strong>Hybrid Support:</strong> Effortlessly switch between automated responses from the latest AI models (Gemini, Claude, OpenAI) and manual staff intervention.</li>
<li><strong>Secure Image Uploads:</strong> Features forced server-side re-encoding (sanitization) to block malicious code hidden in images (steganography).</li>
<li><strong>Frontend Staff Dashboard:</strong> Agents can manage chats via a dedicated frontend page without needing WordPress admin access.</li>
<li><strong>Cache Compatibility:</strong> Real-time dashboard performance that works perfectly with WP Rocket, LiteSpeed Cache, and others.</li>
<li><strong>Full Customization:</strong> Personalize brand colors, SVG icons, and welcome messages to fit your site’s identity.</li>
</ul>
<h3>Instructions</h3>
<h4>How to Use</h4>
<ol>
<li><strong>General Configuration:</strong> Enter your API key in the General tab to activate AI capabilities.</li>
<li><strong>Shop Knowledge (AI Training):</strong> Input your business data here to train the AI for accurate, context-aware responses.</li>
<li><strong>Language Management:</strong> Add multiple languages to ensure a global reach.</li>
<li><strong>Design Customization:</strong> Adjust colors, fonts, and text in the Design tab.</li>
<li><strong>Live Chat Setup:</strong> Configure agent availability and notification settings in the Live Chat tab.</li>
<li><strong>Data Management:</strong> Use the <strong>Tools</strong> section to Export or Restore your settings easily.</li>
</ol>
<h4>Setting Up Your AI Persona (System Prompt)</h4>
<p>In the “Shop Knowledge” tab, you define the absolute rules for your AI. We recommend keeping these three “Golden Rules” intact (replacing the bracketed text with your shop name):</p>
<ol>
<li><strong>Act as a helpful staff member of [Your Shop Name]:</strong> This gives the AI a professional persona.</li>
<li><strong>Respond in the user’s language:</strong> Automatically enables multilingual support by matching the guest’s language.</li>
<li><strong>Suggest alternatives:</strong> If the AI cannot fulfill a request, it will gracefully guide users to live chat or a contact form.</li>
</ol>
<h3>Shortcodes</h3>
<ul>
<li><code>[swifthare_ai_chat]</code> – Manually place the chat widget on specific pages (Note: If globally enabled in settings, this is not required).</li>
<li><code>[swifthare_staff_dashboard]</code> – Displays the frontend agent dashboard (PHP-auth). Use this on a private page and share the URL with your staff.</li>
<li><code>[swifthare_ai_live_chat]</code> – Alternative frontend staff dashboard (AJAX/cookie-auth). Suitable for passwordless login via session cookies.</li>
</ul>
<h3>External Services</h3>
<p>This plugin communicates with the following external third-party services. By using these features, you agree to their respective Terms and Privacy Policies.</p>
<h4>Google Gemini AI</h4>
<p>When the Gemini provider is selected, your customer’s message and conversation history are sent to Google’s Generative Language API to generate a response.<br />
* API Endpoint: <a href="https://generativelanguage.googleapis.com" rel="nofollow ugc">https://generativelanguage.googleapis.com</a><br />
* Terms of Service: <a href="https://policies.google.com/terms" rel="nofollow ugc">https://policies.google.com/terms</a></p>
<h4>Anthropic Claude AI</h4>
<p>When the Claude provider is selected, your customer’s message and conversation history are sent to the Anthropic API.<br />
* API Endpoint: <a href="https://api.anthropic.com" rel="nofollow ugc">https://api.anthropic.com</a><br />
* Privacy Policy: <a href="https://www.anthropic.com/privacy" rel="nofollow ugc">https://www.anthropic.com/privacy</a><br />
* Terms of Service: <a href="https://www.anthropic.com/legal/consumer-terms" rel="nofollow ugc">https://www.anthropic.com/legal/consumer-terms</a></p>
<h4>OpenAI</h4>
<p>When the OpenAI provider is selected, your customer’s message and conversation history are sent to the OpenAI API.<br />
* API Endpoint: <a href="https://api.openai.com" rel="nofollow ugc">https://api.openai.com</a><br />
* Privacy Policy: <a href="https://openai.com/policies/privacy-policy" rel="nofollow ugc">https://openai.com/policies/privacy-policy</a><br />
* Terms of Service: <a href="https://openai.com/policies/terms-of-use" rel="nofollow ugc">https://openai.com/policies/terms-of-use</a></p>
<h4>Google Maps</h4>
<p>If you use the <code>[swifthare_map]</code> shortcode feature, the Google Maps JavaScript API is loaded from Google’s servers.<br />
* Service: <a href="https://maps.googleapis.com" rel="nofollow ugc">https://maps.googleapis.com</a><br />
* Privacy Policy: <a href="https://policies.google.com/privacy" rel="nofollow ugc">https://policies.google.com/privacy</a><br />
* Terms of Service: <a href="https://cloud.google.com/maps-platform/terms" rel="nofollow ugc">https://cloud.google.com/maps-platform/terms</a></p>
<h3>Brand & Ownership Notice</h3>
<p>“SwiftHare AI Chat” is developed and maintained by Datto Web Works<br />
* Official Website: <a href="https://datto-webworks.com" rel="nofollow ugc">https://datto-webworks.com</a><br />
* About Us: <a href="https://datto-webworks.com/about-us" rel="nofollow ugc">https://datto-webworks.com/about-us</a><br />
* Contact: <a href="mailto:info@datto-webworks.com" rel="nofollow ugc">info@datto-webworks.com</a></p>


SwiftHare AI Chat

Hybrid AI + live chat plugin powered by Gemini, Claude & OpenAI. Includes a frontend staff dashboard, multilingual support, and cache compatibility.

MihanWP

Team Ertano

<p>Chatina AI brings advanced live chat functionality to your WordPress website, enhancing user engagement and support efficiency with an AI-powered chat solution. (Coming Soon…)</p>
<p><a href="https://app.chatina.ai" rel="nofollow ugc">Try Operator Panel</a>  – <a href="#screenshots" rel="nofollow ugc">Screenshots</a></p>
<h3>Key Features</h3>
<ul>
<li>Real-Time Chat: Connect instantly with website visitors to provide seamless support and boost engagement.</li>
<li>AI-Powered Responses: Leverage AI-driven responses to answer common queries and reduce response time. (Coming Soon…)</li>
<li>Customizable Chat Widget: Easily customize the chat widget to match your site’s design and brand identity.</li>
<li>User-Friendly Dashboard: Manage conversations, view analytics, and optimize your chat interactions through an intuitive dashboard.</li>
<li>Integration with Chatina Platform: Fully compatible with the Chatina AI platform, integrating seamlessly with additional features on <a href="https://chatina.ai" rel="nofollow ugc">chatina.ai</a>.</li>
</ul>
<h3>Why Choose Chatina AI?</h3>
<p>With Chatina AI, you can enhance customer satisfaction by providing fast, accurate, and efficient live chat support. Ideal for businesses, e-commerce sites, and service providers looking to improve customer interaction and support.</p>
<h3>External Services</h3>
<p>This plugin connects to external APIs to provide live chat functionality and manage related services. The external services are detailed below:</p>
<h3>Chatina AI API</h3>
<ul>
<li>
<p><strong>What it is used for:</strong><br />
The Chatina AI API powers the live chat functionalities, including initializing chats, fetching chat information, and interacting with businesses using Chatina’s platform.</p>
</li>
<li>
<p><strong>Data sent and when:</strong></p>
<ul>
<li><strong>API Endpoints:</strong>  </li>
<li><code>https://api.chatina.ai/v1/chat</code>: Used to initialize and manage live chats. It sends chat-related metadata, such as chat ID and user tokens, when a chat is started.  </li>
<li><code>https://api.chatina.ai/v1/business/</code>: Sends the user’s token and business identifiers to fetch details about businesses available for chat.  </li>
<li><code>https://api.chatina.ai/v1/c/</code>: Sends a chat token and chat metadata to validate and retrieve chat data.  </li>
<li>
<p><code>https://api.chatina.ai/v1/chat/information</code>: Sends the chat ID and chat token to retrieve detailed chat-related information.</p>
</li>
<li>
<p><strong>Other Data Sent:</strong></p>
</li>
<li><strong>User Tokens:</strong> Used to authenticate the user with the service.  </li>
<li><strong>Chat Metadata:</strong> Includes chat ID and session-related identifiers.</li>
</ul>
</li>
<li>
<p><strong>Why:</strong><br />
The API is required to facilitate the core functionalities of the plugin, including establishing communication between users and businesses.</p>
</li>
<li>
<p><strong>Service Provider:</strong><br />
Chatina AI</p>
<ul>
<li><a href="https://chatina.ai/terms" rel="nofollow ugc">Terms of Service</a>  </li>
<li><a href="https://chatina.ai/privacy" rel="nofollow ugc">Privacy Policy</a>  </li>
</ul>
</li>
</ul>
<h3>Chatina AI CDN</h3>
<ul>
<li>
<p><strong>What it is used for:</strong><br />
The Chatina AI CDN (<code>https://cdn.chatina.ai/static/</code>) is used to serve assets and resources required for the plugin’s operation, such as JavaScript files and static content.</p>
</li>
<li>
<p><strong>Data sent and when:</strong><br />
No personal or user data is sent to the CDN. It is accessed to fetch static resources required for plugin functionality.</p>
</li>
</ul>
<h3>Loading CSS and JavaScript Remotely</h3>
<p>To ensure proper functioning of your Chatina chat widget, it is essential to load the required CSS and JavaScript files directly from Chatina’s CDN. Below are the URLs for the necessary assets:</p>
<p>Required Assets</p>
<p>JavaScript</p>
<p>URL: https://cdn.chatina.ai/static/widget.js</p>
<p>CSS</p>
<p>URL: https://cdn.chatina.ai/static/widget.css</p>
<p>By including these resources, your chat widget will have the most up-to-date code and styling, ensuring compatibility and optimal performance. Simply add the following  and  tags to your HTML:</p>
</p>
<p>Embedding these assets will integrate the necessary functionality and styles seamlessly into your webpage.</p>
<h3>Source Code</h3>
<p>To comply with WordPress.org guidelines, all source code related to this plugin is available in both the plugin directory and a public repository.</p>
<p>Unminified JavaScript and CSS files can be found in the following locations:<br />
– Plugin Directory: /assets/js/widget-normal.js and /assets/css/widget-normal.css<br />
– GitHub Repository: <a href="https://github.com/chatinaai/chatina-wordpress/" rel="nofollow ugc">Chatina AI GitHub</a></p>
<p>For instructions on rebuilding the compressed files, please refer to the <code>BUILD.md</code> file in the GitHub repository or see the section below.</p>
<h3>Build Instructions</h3>
<p>This plugin uses build tools (e.g., Webpack, npm) for compression. Follow these steps to recreate the production files:<br />
1. Clone the repository: git clone https://github.com/chatinaai/chatina-wordpress/chatina-wordpress.git<br />
2. Navigate to the project directory: cd chatina-wordpress<br />
3. Install dependencies: npm install<br />
4. Build the files: npm run build</p>
<h3>Additional Notes</h3>
<p>Chatina uses React.js, a powerful and flexible open-source JavaScript library, to build and manage the dynamic components of the plugin. React.js is licensed under the MIT License, ensuring freedom for developers to use, modify, and distribute the library as needed.</p>


Chatina Ai – Live Chat Online Platform

A seamless live chat solution powered by AI to enhance user engagement and customer support on your WordPress website.

SwiftHare AI Chat vs Chatina Ai – Live Chat Online Platform