tahc

<p><strong>Tahc Hybrid Chat</strong> brings a new approach to customer communication.</p>
<p>Instead of choosing between AI or humans, Tahc combines both into a single, seamless conversation. AI handles speed and scale. Humans provide judgment, context, and trust.</p>
<p>This is <strong>AI Hybrid Chat</strong> — and it’s built for real-world support.</p>
<h4>What Is AI Hybrid Chat?</h4>
<p>AI is exceptional at speed, recall, and scale.<br />
Humans are essential for context, judgment, and trust.</p>
<p>Tahc brings both together in one continuous conversation.</p>
<p>No handoffs.<br />
No broken context.<br />
No pretending automation can replace people.</p>
<h4>Knowledge Base & Gap Discovery</h4>
<p>Tahc doesn’t just answer questions. It helps you understand what your customers are actually asking.</p>
<p>When you connect your website or documentation, Tahc automatically builds a knowledge base from your content.</p>
<p>As conversations happen, Tahc identifies:</p>
<ul>
<li>Questions your content does not answer</li>
<li>Repeated areas of confusion</li>
<li>Documentation gaps</li>
<li>Opportunities to improve onboarding and support</li>
</ul>
<p>These insights appear in your dashboard so you can continuously improve your content and your AI’s accuracy.</p>
<p>Your chat becomes a learning system — not just a widget.</p>
<h4>Quick Entry Setup</h4>
<p>Tahc is designed to be live in minutes.</p>
<p>There is no complex configuration or manual training required.</p>
<p>Once connected:<br />
* Your site is automatically indexed<br />
* Your AI begins learning immediately<br />
* The chat widget appears instantly<br />
* You can refine behavior over time</p>
<p>Start simple. Improve continuously.</p>
<h4>Key Features</h4>
<ul>
<li>AI-powered responses trained on your content</li>
<li>Human handoff when conversations need context</li>
<li>Knowledge base auto-discovery</li>
<li>Gap detection and content insights</li>
<li>Orchestrations for custom behavior</li>
<li>Multi-language support (10+ languages)</li>
<li>Fully customizable widget</li>
<li>Mobile responsive design</li>
<li>Office hours and availability rules</li>
<li>Analytics and conversation history</li>
<li>iOS app for human responses</li>
<li>Lightning-fast global delivery</li>
<li>Accessibility-friendly</li>
</ul>
<h4>What Are Orchestrations?</h4>
<p>Orchestrations allow you to control how your AI behaves based on context.</p>
<p>Examples:<br />
* Show different greetings on pricing pages<br />
* Escalate sales or support questions automatically<br />
* Customize AI tone by page or visitor type<br />
* Route conversations to humans when needed</p>
<p>They give you fine-grained control without complexity.</p>
<h4>Perfect For</h4>
<ul>
<li>SaaS companies</li>
<li>E-commerce stores</li>
<li>Agencies</li>
<li>Service businesses</li>
<li>Educational platforms</li>
<li>Any site that values real customer conversations</li>
</ul>
<h4>How It Works</h4>
<ol>
<li>Sign up for a free account at <a href="https://tahc.ai" rel="nofollow ugc">tahc.ai</a></li>
<li>Connect your site or knowledge base</li>
<li>Install this plugin and enter your Workspace ID</li>
<li>Your chat is live instantly</li>
</ol>
<p>No credit card required to start.</p>
<h4>Pricing</h4>
<p>The Tahc service includes a <strong>14-day free trial</strong> on all plans.</p>
<ul>
<li>
<p><strong>Starter – $19/month</strong><br />
100 pages, 1 domain, 1 orchestration</p>
</li>
<li>
<p><strong>Pro – $39/month</strong><br />
500 pages, 3 domains, 5 orchestrations</p>
</li>
<li>
<p><strong>Team – $79/month</strong><br />
Unlimited content, multiple users, white-labeling</p>
</li>
</ul>
<p>All plans include unlimited conversations and full AI functionality.</p>
<h4>Plugin License & Service Information</h4>
<p>This plugin is <strong>100% free and open source</strong> under the GPLv2 or later license.</p>
<p>There are no locked features, no premium plugin tiers, and no restrictions on usage or modification.</p>
<p>The plugin connects to the external <strong>Tahc service</strong> (<a href="https://tahc.ai" rel="nofollow ugc">https://tahc.ai</a>) to provide AI-powered chat functionality. The Tahc service is a separate product with its own pricing and free trial.</p>
<p>The WordPress plugin acts solely as a connector between your site and the Tahc platform.</p>
<h3>External Services</h3>
<p>This plugin connects to the Tahc service at:<br />
https://app.tahc.ai</p>
<p>Data transmitted may include:<br />
* Chat messages<br />
* Page URLs<br />
* Device and browser metadata<br />
* Contact information (if provided)</p>
<p>No data is sent until a visitor interacts with the chat widget.</p>
<p>Terms: https://tahc.ai/terms<br />
Privacy: https://tahc.ai/privacy</p>
<h3>Support</h3>
<p>Need help?</p>
<ul>
<li>Documentation: https://tahc.ai/docs  </li>
<li>Support: https://dash.tahc.ai/support  </li>
<li>Email: support@tahc.ai</li>
</ul>


Tahc AI Hybrid Chat

Add AI Hybrid Chat to your WordPress site — combining automation with real human support when it matters.

andreasstuber

<p>Unify your customer chats, Bots, Callcenter and CRM by conferencing them with our award-winning live chat solution:</p>
<p>•   Customers (any chat and media channel: Facebook Messenger with rich messaging, Mobile, WebChat, Whatsapp (fixed monthly price unlimited msgs!), SMS, Skype, WhatsApp, Telegram, Viber, RCS, Apple Business Chat,..)<br />
•   Agents using a web app, a contact center Desktop app (for ex Cisco Finesse) or your CRM (Oracle Siebel, Microsoft Dynamics CRM, Oracle Service Cloud, SAP,..)<br />
•   and (IBM Watson Assistant, Microsoft LUIS/ Botframework/ Cognitive Services, Google Dialogflow, rasa.ai,..)<br />
•   Routing via your callcenter (Cisco, Genesys, Freeswitch or FusionPBX), or using the standalone routing capabilities.<br />
•   Supervisor monitoring and group chat<br />
•   Browser push notification<br />
•   Single-line of code to embed into your webpage, via WordPress Plugin or Google Tag</p>
<span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/cgZqokV4OaQ/?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span>
<p>The bot is is managing the bulk of the chat conversation and is automatically assisted by a human agent whenever the bot’s confidence score is low (“hybrid chat“).  The bot will continue to auto-respond after a timeout, the duration of which depends on the bot’s confidence score.</p>
<p>If the bot is not able to answer the question and no agent is available, it can suggest a callback.</p>
<p>You could also say that the agent is assisted by the bot – a so-called AI assisted agent.</p>
<p>The conversational platform can also work without bots, simply connecting multiple chat channels to agents. Or enabling agents to send contacts a chat message (such as an SMS) to a contact while they’re on the call with that contact. It can also integrate with multiple bots/ dialogue engines/ virtual concierges, so the Chatframework or CC agent can choose the best answer from several bots. You are not bound to any particular bot. Relevant tagged training data is stored in a way to allows changing from one bot framework to another.</p>
<p>The chat tab of each customer is color-coded, indicating the bot’s confidence score of it’s NLU (Natural Language Understanding) for that particular conversation. This score also determines the hold time until the bot’s primary answer will be sent, unless the agent manually overwrites the bot’s suggested answer before the timeout.</p>
<h4>Chat Channels</h4>
<p>Hybrid Chat provides integration with media channels including Facebook, WhatsApp, Viber, Web-Chat, and SMS. For further details on each of the supported channels, follow the relevant links below:<br />
<a href="https://docs.expertflow.com/chat/latest/media-channels/facebook/?utm_gen=wp-mkt" rel="nofollow ugc">Facebook</a><br />
<a href="https://docs.expertflow.com/chat/latest/media-channels/whatsapp/?utm_gen=wp-mkt" rel="nofollow ugc">WhatsApp</a><br />
<a href="https://docs.expertflow.com/chat/latest/media-channels/viber/?utm_gen=wp-mkt" rel="nofollow ugc">Viber</a><br />
<a href="https://docs.expertflow.com/chat/latest/media-channels/sms/?utm_gen=wp-mkt" rel="nofollow ugc">SMS</a><br />
<a href="https://docs.expertflow.com/chat/latest/media-channels/web-chat/?utm_gen=wp-mkt" rel="nofollow ugc">Web-Chat</a></p>
<p>For developing additional chat channels, use the <a href="https://docs.expertflow.com/chat/latest/media-channels/customer-channel-api/?utm_gen=wp-mkt" rel="nofollow ugc"> Channel Integration API</a>. See <a href="https://docs.expertflow.com/chat/latest/solution-components/channel-manager/?utm_gen=wp-mkt" rel="nofollow ugc"> Channel Manager Configuration Guide </a> for channel settings.</p>
<h4>Agent Platforms</h4>
<p>Hybrid Chat agent is an HTML5 based embeddable application built using <a href="https://docs.expertflow.com/chat/latest/api-reference/agent-api/?utm_gen=wp-mkt" rel="nofollow ugc">Agent API</a>.<br />
The app can be loaded on any <a href="https://docs.expertflow.com/chat/latest/agent-gadget-browser-compatibility/?utm_gen=wp-mkt" rel="nofollow ugc">compatible browser</a> with the agent app URI and can be embedded in Cisco Finesse, Microsoft CRM, and any other HTML5 supported applications.</p>
<p>With CRM integration, Hybrid Chat can:<br />
•   Push chat activities to CRM<br />
•   Auto-login with CRM user login<br />
•   Automatic customer screen-pop on chat arrival, etc., assuming that CRM APIs are available</p>
<p>All of this can be done for instance in the case of Dynamics Unified Service Desk and Dynamics CRM Web through CIF (Channel Integration Framework). The same can be done for SAP Hybris using the <a href="https://blogs.sap.com/2017/03/13/whats-new-in-1702-sap-hybris-cloud-for-customer-call-center-integration-in-rui/" rel="nofollow ugc">SAP Widget Integration</a>.</p>
<h4>Bot Integration</h4>
<p>A Hybrid Chatbot is more than just a chatbot. In addition to bot-to-customer conversations via pre-chat form, post-chat survey, conversational forms, response to repeating customer queries, the Bot also controls a chat conversation based on different internal or external events.</p>
<p>You may use Rasa, Google DialogFlow, or can integrate any bot of your choice using <a href="https://docs.expertflow.com/chat/latest/bots/chatbot-api/?utm_gen=wp-mkt" rel="nofollow ugc">Chatbot API</a>.</p>
<p>Hybrid Chat contains <a href="http://rasa.ai/" rel="nofollow ugc">rasa.ai</a> out-of-box but it can be integrated with Google DialogFlow, IBM Watson, Microsoft LUIS, or any bot implementing <a href="https://docs.expertflow.com/chat/latest/bots/chatbot-api/?utm_gen=wp-mkt" rel="nofollow ugc">Chatbot API</a>. The chatbot may serve the customer directly as a primary interface or assists the human agent by giving suggestions on every customer query. To learn how Hybrid Chat integrates with a bot, see:</p>
<p>•   <a href="https://docs.expertflow.com/chat/latest/bots/rasa/?utm_gen=wp-mkt" rel="nofollow ugc">Rasa</a><br />
•   <a href="https://docs.expertflow.com/chat/latest/bots/dialogflow/?utm_gen=wp-mkt" rel="nofollow ugc">Dialogflow</a></p>
<p>Learn more about Hybrid Chat bot capabilities for a <a href="https://docs.expertflow.com/chat/latest/bots/?utm_gen=wp-mkt" rel="nofollow ugc">conversation control</a>.</p>
<h4>Demo Environment</h4>
<p>We have a customized demo environment available on Cisco Dcloud that can be accessed by following the guidelines on <a href="https://docs.expertflow.com/chat/latest/demo-environment/?utm_gen=wp-mkt" rel="nofollow ugc">this Demo Enivronment Guide</a>.</p>
<h4>Forum for Queries Related to Solution</h4>
<p>We have also a public forum where you can find the responses and discussions on previous queries and you can also participate or intiate the discussion. Forum can be accessed <a href="https://forum.expertflow.com/c/chat/?utm_gen=wp-mkt" rel="nofollow ugc">here</a>.</p>
<p><a href="http://docs.expertflow.com/chat/latest/?utm_gen=wp-mkt" rel="nofollow ugc"> This is the documentation link</a> where you can find complete latest details and updates of the product.</p>


Hybrid Chat/Livechat for Cisco Contact Centers, Freeswitch, FusionPBX & Standalone deployments

Unify your customer chats, Bots, Callcenter and CRM by conferencing them with our award-winning live chat solution:

Tahc AI Hybrid Chat vs Hybrid Chat/Livechat for Cisco Contact Centers, Freeswitch, FusionPBX & Standalone deployments