Prakhar Bhatia

TG Live Chat is a powerful WordPress plugin that enables real-time communication between your website visitors and support team through messaging service. Customers can chat directly on your website without leaving the page, while you reply from the comfort of your messaging app.
<h4>Key Features</h4>
💬 Real-time Chat 
* Customers chat directly on your website 
* Messages delivered instantly to your messaging app 
* Reply from messaging app – no need to open WordPress admin 
* Multiple admin support (comma-separated chat IDs)
🔒 Privacy Protection 
* Your messaging ID stays private 
* Customer identity protected 
* Optional customer data storage 
* Auto-delete customer data after X days
🎨 Customizable Widget 
* 3 beautiful skin options (Default, Dark, Light) 
* Custom support representative name and avatar 
* Auto-pop after configurable delay 
* Exclude specific pages from showing widget
⚙️ Flexible Configuration 
* Easy messaging bot setup 
* Multiple admin chat IDs support 
* Page exclusion settings 
* Data retention controls
📱 Seamless Integration 
* Works with any messaging bot 
* Simple webhook setup 
* No external services required 
* Lightweight and fast
<h4>How It Works</h4>
<ol>
<li>Customer starts chat: Visitor fills in name, email, and phone on your website</li>
<li>Message to messaging app: Customer messages are sent to your messaging app via bot</li>
<li>You reply: Reply directly from messaging app (click button or reply to message)</li>
<li>Customer receives: Your reply appears instantly in the website chat widget</li>
</ol>
<h4>Use Cases</h4>
<ul>
<li>Customer Support: Provide instant support to website visitors</li>
<li>Lead Generation: Capture customer information before chat</li>
<li>Sales Assistance: Help customers with purchases in real-time</li>
<li>FAQ Support: Answer questions quickly without leaving messaging app</li>
<li>Privacy-Conscious Support: Keep your personal messaging ID private</li>
</ul>
<h4>Privacy & Data</h4>
<ul>
<li>Customer data storage is optional</li>
<li>Auto-delete customer data after configurable days</li>
<li>No tracking without explicit configuration</li>
<li>All data stored locally in your WordPress database</li>
<li>GDPR-friendly with data retention controls</li>
</ul>
<h3>Support</h3>
For support, feature requests, or bug reports: 
* Website: https://nandann.com 
* Subject: WordPress Development Help Request
Professional WordPress development and troubleshooting services available. Expert solutions for complex WordPress challenges including custom development, site migrations, security audits, and performance optimization.
<h3>Privacy</h3>
This plugin respects user privacy:
<ul>
<li>Customer data storage is optional (admin can disable)</li>
<li>Auto-delete customer data after configurable days</li>
<li>No tracking without explicit admin configuration</li>
<li>All data stored locally in WordPress database</li>
<li>Customer information only sent to configured messaging chat IDs</li>
</ul>
The plugin collects and stores the following information (if enabled): 
– Customer name, email, phone 
– Chat messages 
– Conversation timestamps
This data is used solely for customer support purposes. You can configure automatic deletion of old data in the settings.
<h3>External Services</h3>
This plugin connects to external services to provide its functionality. Below is detailed information about each service.
<h3>Telegram Bot API</h3>
This plugin connects to the Telegram Bot API (api.telegram.org) to enable real-time communication between your website visitors and your Telegram app.
What the service is and what it is used for:
The Telegram Bot API is used to: 
* Send customer messages from your website to your Telegram app 
* Receive your replies from Telegram and deliver them to customers on your website 
* Manage webhook configuration for real-time message delivery
What data is sent and when:
<ul>
<li>When a customer sends a message: The plugin sends the customer’s message, name, email, phone number (if provided), and page URL to the Telegram Bot API. This occurs only when a customer submits a message through the chat widget.</li>
<li>When you reply from Telegram: Your reply is sent from Telegram to the plugin’s webhook endpoint. This occurs only when you send a reply from your Telegram app.</li>
<li>Webhook management: The plugin sends webhook configuration requests (setWebhook, getWebhookInfo, deleteWebhook) when settings are saved or webhook connection is verified.</li>
</ul>
Service Provider: Telegram Messenger Inc. 
* Terms of Service: https://telegram.org/tos 
* Privacy Policy: https://telegram.org/privacy
Data Transmission:
No data is transmitted to external services during normal website browsing. Data is only sent when: 
1. A customer initiates a chat or sends a message on your website 
2. You reply to a customer message from your Telegram app 
3. The plugin needs to configure or verify the webhook connection
<h3>About the Developer</h3>
Prakhar Bhatia is a professional WordPress developer and troubleshooter with extensive experience in:
<ul>
<li>WordPress Troubleshooting: Expert diagnosis and resolution of complex WordPress issues, performance optimization, and security hardening</li>
<li>Custom Development: Bespoke WordPress plugins, themes, and custom functionality tailored to specific business needs </li>
<li>Site Migration & Hosting: Seamless website migrations, hosting optimization, and server configuration for peak performance</li>
<li>Security & Maintenance: Comprehensive security audits, malware removal, and ongoing maintenance to keep sites secure</li>
</ul>
Nandann Creative Agency specializes in WordPress development solutions for businesses of all sizes.
Website: https://nandann.com

TG Live Chat

Connect your website visitors with live chat through messaging service. Customers chat on your website while you reply from your messaging app.

Richpanel Team

Today’s ecommerce support system is scattered across email, live chat, ticketing, FAQs, return centre and whatnot. Ricpanel allows you to streamline your complete customer service operation with three solutions in one platform.
THREE CUSTOMER SUPPORT SOLUTIONS IN ONE PLATFORM
👉 Omnichannel Helpdesk & Ticketing
👉 Integrated Ecommerce Self-service
👉 Modern Live Chat & Messaging
Video walkthrough
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6 REASONS YOU SHOULD SWITCH TO RICHPANEL
1. Manage all support channels from one collaborative inbox
Customers can contact you on their favourite channel – Live Chat, Email, Facebook & Whatsapp. You can manage all the support tickets from a single collaborative inbox.
2. Complete customer profile with WooCommerce integration
Richpanel pulls in data from your WooCommerce store with seamless integration. Agents can view customer’s order details, website activities and they can use the data in responses and macros. They have all the context to assist customer queries quickly and at scale.
3. Eliminate repetitive contacts with ecommerce self-service.
30-35% of ecommerce support requests are repetitive. Richpanel lets you create guided self-service workflows to automate these common support scenarios. Customers submit all the information related to the issue in one go. Support agents can resolve the issue instantly without prolonged back and forth communication.
4. Convert more leads with a modern live chat on your store
Built for support team all sizes, Richpanel helpdesk has all the tools to help you easily collaborate across your support team and different business functions to shorten the resolution time. Create unlimited users and teams as per your need.
5. Resolve customer issues instantly with power tools and shortcuts
Use Power Reply to combine multiple actions; responses, assignments and order operations in one shortcut to resolve such queries with a single tap of the key. Use shortcuts to perform the most frequent helpdesk tasks in a jiffy.
6. Access all the support analytics and KPIs you need
See how agents are performing at customer feedback & response times and assisting conversions. Richpanel also measures what agents are influencing sales and creating long term customer relationships. Filter reports by tags, channel (live chat, email, social) & agents.
HOW TO GET STARTED
Want to learn how you can power up your WooCommerce store support with Richpanel? <a href="https://richpanel.com/demo-request/?utm_source=wordpress&utm_medium=referral&utm_campaign=plugins-marketplace" rel="nofollow ugc">Book a demo here</a> or <a href="https://richpanel.com/signup/?utm_source=wordpress&utm_medium=referral&utm_campaign=plugins-marketplace" rel="nofollow ugc">Sign-up here</a> to see it in action.

Richpanel – Customer Support Helpdesk & Chat

Free Live Chat & Help desk for WooCommerce. Integrate in 2 mins.

TG Live Chat vs Richpanel – Customer Support Helpdesk & Chat