M. Ali Saleem

<p>Host A Support Tickets System Website with WordPress.<br />
Multi Helpdesk empowers your WordPress with the helpdesk ticket system Business Model. Where companies from all around the globe could join your website to host their own support system.</p>
<h4>General Features</h4>
<p>Responsive Layout<br />
Multiple skins<br />
Companies on Subdomains.<br />
Usage Documentation<br />
Developer Documentation<br />
Changeable Themes<br />
Features Can be Extended.</p>
<h4>Company Admin Features</h4>
<p>Can Create Helpdesk<br />
Configure Support Homepage<br />
Configure FAQ (html/text)<br />
Configure Company Introduction (html/text)<br />
Can add/edit/view/delete Agents<br />
Can add/edit/view/delete/block Customers<br />
Can respond To Tickets<br />
Can assign Tickets To Agents<br />
Configure Tickets Settings<br />
Change Skin</p>
<h4>Premium Admin Demo</h4>
<span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/zWKjsxoGCto?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span>
<h4>Customer Features</h4>
<p>Can Edit Profile<br />
Can Create Ticket<br />
Can Solve Ticket<br />
Can Rate Tickets</p>
<h4>Premium Customer Demo</h4>
<span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/rF122c5KcQA?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span>
<h4>Agent Features</h4>
<p>Can add/edit/view/delete/block Customers<br />
Can Respond To Tickets<br />
Can Close Tickets<br />
Can Edit Profile</p>
<h4>Pro Features</h4>
<ul>
<li>
<p>Core UI Theme</p>
</li>
<li>
<p>Admin LTE Theme</p>
</li>
</ul>
<p><a href="https://webostock.com/market-item/multi-helpdesk-ticket-system-pro/31392/" rel="nofollow ugc">Get Pro</a></p>


Support Helpdesk Ticket System Lite

Easy to setup

Host A helpdesk ticket system Website with WordPress. Multi Helpdesk empowers your WordPress with the Support Ticket System.

Achilles_sm

Larry Kokoszka

<p>Rollerblade is a tool that you can use to easily create issue reports and tickets for your team, right from an in-line interface on your WordPress installation.</p>
<p>Here’s the Demo:<br />
http://www.youtube.com/watch?v=s6NST466XTg</p>
<p>It’s the perfect solution for developers, designers, teams, QA professionals and anyone that needs client feedback in a documented and easy to understand way.</p>
<h3>Support</h3>
<p>Our support portal is located at http://rollerbladeapp.com/support.</p>


Rollerblade

Pros:
- The concept is very interesting.
Cons:
- Requires a browser extension, and uses negative reinforcement to convince you. "Install, or continue to use Bad Screenshots".
- Assumes you are on a large screen. Small screens are out of the question.
- Registering a domain to your account is a little odd and requires setup on both ends (account and site).
- WARNING: Account signup sends your password in plain text. (Eeek!)
Neutral:
- Requires an account with their service, as tickets from all of your domains are stored in a central location. (May or may not be helpful, based on your situation)
- Reporting and Analysis require premium upgrades.



Interesting Idea

Rollerblade - a dead simple way for your clients to leave visual feedback on your WP site, creating information-rich tickets for you to track reports.

Support Helpdesk Ticket System Lite vs Rollerblade