ticketrilla

You can to give support for buyers of your themes and plugins of more convenient way with Ticketrilla!
See how Ticketrilla works on demo sites. 
We recommend this order: 
1. Go to <a href="http://client-demo.ticketrilla.com/wp-admin" rel="nofollow ugc">“Ticketrilla: Client” demo</a> 
2. Create a ticket 
3. Go to <a href="http://server-demo.ticketrilla.com/wp-admin" rel="nofollow ugc">“Ticketrilla: Server” demo</a> 
4. Find a ticket and answer it. Look what happened. Convenient, isn’t it?)
For pre-sales questions please visit <a href="https://ticketrilla.com/" rel="nofollow ugc">our site</a>.
<h3>How it works?</h3>
<iframe loading="lazy" class="youtube-player" width="640" height="360" src="https://www.youtube.com/embed/qAK3dbnf8fY?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>. 
Ticketrilla works very simply – directly connects the developer’s and client’s admin panels through plugins. 
The developer installs the “Ticketrilla: Server” plugin (this item). After that clients can connect to it through <a href="https://wordpress.org/plugins/ticketrilla/" rel="ugc">“Ticketrilla: Client”</a> and receive support.
<h3>Main features</h3>
<ul>
<li>Free. Basic functionality without any payments. Absolutely</li>
<li>Built-in licensing system</li>
<li>Total control over the use of licenses at the addresses of clients’ sites and servers</li>
<li>Unlimited agents and tickets</li>
<li>Full independence from third-side services and servers</li>
<li>Full security of file transfering, including the executable code</li>
<li>Duplication of tickets on client’s server. Client can view tickets even when the your server is disconnected</li>
<li>Additional functionality from many addons</li>
</ul>
<ul>
<li>Ticketrilla does not provide support and is not responsible for its provision. It only provides the opportunity to receive it without leaving the site. 
** In free version official addons is not worked and you can’t support. If you want you can to buy full version on <a href="https://ticketrilla.com" rel="nofollow ugc">our site</a>.</li>
</ul>
<h3>Live demo</h3>
<a href="http://client-demo.ticketrilla.com/wp-admin" rel="nofollow ugc">Live Demo for “Ticketrilla: Client”</a>. 
<a href="http://server-demo.ticketrilla.com/wp-admin" rel="nofollow ugc">Live Demo for “Ticketrilla: Server”</a>.

Ticketrilla: Server

Developer's plugin for support of WordPress products.

JoomSky

JS Help Desk is a professional, AI-enhanced helpdesk and customer support system for WordPress. It offers a complete ticketing solution with front-end submission, guest tickets, and a native AI Copilot to boost agent efficiency.
Powered by Zywrap, the AI Copilot brings top-tier large language models directly into your ticket editor. Call AI by Code. Zero Prompt Engineering.
<h4>Key Resources</h4>
<ul>
<li><a href="http://demo.jshelpdesk.com" rel="nofollow ugc">JS Help Desk Demo</a></li>
<li><a href="https://jshelpdesk.com/" rel="nofollow ugc">Plugin Homepage</a></li>
<li><a href="https://youtu.be/HxSBUoMSKs8" rel="nofollow ugc">Video Tutorials</a></li>
</ul>
<h3>Free Version Major Features</h3>
Core Ticketing & Management 
– Professional Support System: Enterprise-level ticketing for all users. 
– Unlimited Tickets & Agents: No artificial limits on your growth. 
– Unlimited Departments: Organize by Sales, Support, Billing, etc. 
– Priority Management: Highlight urgent issues with custom colors. 
– Internal Notes: Agents can add private notes for internal collaboration. 
– Custom Statuses: Track ticket progress with clear status messages.
Zywrap AI Copilot (New!) 
– Zero Prompt Engineering: Agents don’t need to write prompts. Simply select a Support Intent (e.g., “Ask for Info” or “Escalate”) and the AI does the rest. 
– 1-Click Summaries: Instantly summarize long, complex ticket threads to get up to speed in seconds. 
– Smart Data Extraction: Automatically extract error codes, browser versions, and URLs from customer messages into clean, readable Data Cards. 
– Instant Translation: Break language barriers by translating customer messages or agent replies with a single click. 
– Auto-Draft Replies: Generate complete, professional responses based on the context of the entire ticket history. 
– Dynamic Routing: Automatically routes requests through the best available AI models (OpenAI, Anthropic, Gemini, Groq) via the Zywrap API.
User & Agent Experience 
– Front-end Submission: Users create and track tickets without accessing the dashboard. 
– Guest/Visitor Tickets: Allow users to open tickets without creating an account. 
– Fully Responsive: Optimized for smartphones, tablets, and desktops. 
– HTML Editor: Rich text support for ticket summaries and replies. 
– Multiple Attachments: Admin-controlled size and file type limits.
Automation & AI 
– AI-Powered Reply Suggestions: Generate context-aware smart responses to save time. 
– Email Notifications: Automated alerts for new tickets, replies, and status changes. 
– Field & Email Managers: Full control over 12+ custom fields and HTML email templates.
Security & Compliance 
– GDPR Ready: Built-in tools for data erasure and anonymization. 
– Spam Protection: Supports built-in Captcha and Google reCAPTCHA. 
– Terms & Conditions: Require agreement before ticket submission.
Customization & Reporting 
– Color Themes: 7 preset palettes to match your brand. 
– Detailed Reports: Summaries by agent, department, priority, and status. 
– RTL Ready: Full support for right-to-left languages. 
– Translations: Supports 35+ languages including French, German, Spanish, Arabic, and Chinese.
<h4>Shortcodes</h4>
<ul>
<li><code>[jssupportticket]</code> – Control Panel</li>
<li><code>[jssupportticket_addticket]</code> – Add New Ticket form</li>
<li><code>[jssupportticket_mytickets]</code> – User Ticket List</li>
</ul>
<h3>Premium Add-Ons</h3>
JS Help Desk is a complete help desk system with 35+ professional addons.
<ul>
<li><a href="https://jshelpdesk.com/product/email-piping/" rel="nofollow ugc">Email Piping</a> – Create/reply to tickets via email.</li>
<li><a href="https://jshelpdesk.com/product/time-tracking/" rel="nofollow ugc">Time Tracking</a> – Log time spent on resolutions.</li>
<li><a href="https://jshelpdesk.com/product/paid-support/" rel="nofollow ugc">Paid Support</a> – Charge per ticket or subscription.</li>
<li><a href="https://jshelpdesk.com/product/agents/" rel="nofollow ugc">Agents</a> – Multi-agent management & permissions.</li>
<li><a href="https://jshelpdesk.com/product/agent-auto-assign/" rel="nofollow ugc">Agent Auto Assign</a> – Rule-based ticket routing.</li>
<li><a href="https://jshelpdesk.com/product/multi-forms/" rel="nofollow ugc">Multi Forms</a> – Unique forms per department.</li>
<li><a href="https://jshelpdesk.com/product/merge-ticket/" rel="nofollow ugc">Merge Tickets</a> – Combine duplicate queries easily.</li>
<li><a href="https://jshelpdesk.com/product/overdue/" rel="nofollow ugc">Ticket Overdue</a> – Track SLA deadlines & response times.</li>
<li><a href="https://jshelpdesk.com/product/smtp/" rel="nofollow ugc">SMTP</a> – Custom email protocol for reliability.</li>
<li><a href="https://jshelpdesk.com/product/ban-email/" rel="nofollow ugc">Ban Email</a> – Block specific users or domains.</li>
<li><a href="https://jshelpdesk.com/product/woocommerce/" rel="nofollow ugc">WooCommerce</a> – Connect support to customer orders.</li>
<li><a href="https://jshelpdesk.com/product/private-credentials/" rel="nofollow ugc">Private Credentials</a> – Store & auto-delete sensitive data.</li>
<li><a href="https://jshelpdesk.com/product/email-cc/" rel="nofollow ugc">Email CC</a> – Keep stakeholders updated on tickets.</li>
<li><a href="https://jshelpdesk.com/product/export/" rel="nofollow ugc">Export</a> – Export ticket data/history to CSV.</li>
<li><a href="https://jshelpdesk.com/product/desktop-notification/" rel="nofollow ugc">Desktop Notification</a> – Real-time browser alerts.</li>
<li><a href="https://jshelpdesk.com/product/ticket-history/" rel="nofollow ugc">Ticket History</a> – Full audit log of all ticket actions.</li>
<li><a href="https://jshelpdesk.com/product/close-ticket/" rel="nofollow ugc">Ticket Auto Close</a> – Auto-close inactive ticket threads.</li>
<li><a href="https://jshelpdesk.com/product/feedback/" rel="nofollow ugc">Feedback</a> – Collect agent performance ratings.</li>
<li><a href="https://jshelpdesk.com/product/helptopic/" rel="nofollow ugc">Helptopic</a> – Categorize queries for easy browsing.</li>
<li><a href="https://jshelpdesk.com/product/internal-note/" rel="nofollow ugc">Private Note</a> – Private internal agent communication.</li>
<li><a href="https://jshelpdesk.com/product/knowledge-base/" rel="nofollow ugc">Knowledge Base</a> – Self-service documentation portal.</li>
<li><a href="https://jshelpdesk.com/product/canned-responses/" rel="nofollow ugc">Canned Response</a> – Pre-defined templates for fast replies.</li>
<li><a href="https://jshelpdesk.com/product/max-ticket/" rel="nofollow ugc">Max Tickets</a> – Limit open tickets per user/agent.</li>
<li><a href="https://jshelpdesk.com/product/mail-chimp/" rel="nofollow ugc">Mail Chimp</a> – Sync users to marketing mailing lists.</li>
<li><a href="https://jshelpdesk.com/product/user-options/" rel="nofollow ugc">User Options</a> – Advanced registration & Captcha.</li>
<li><a href="https://jshelpdesk.com/product/actions/" rel="nofollow ugc">Ticket Actions</a> – Add power actions like Print, Lock, Ticket In-Progress, and advanced Priority controls.</li>
<li><a href="https://jshelpdesk.com/product/announcements/" rel="nofollow ugc">Announcements</a> – Broadcast news to all support users.</li>
<li><a href="https://jshelpdesk.com/product/downloads/" rel="nofollow ugc">Downloads</a> – Share supporting files with customers.</li>
<li><a href="https://jshelpdesk.com/product/faq/" rel="nofollow ugc">FAQ</a> – Database of frequently asked questions.</li>
<li><a href="https://jshelpdesk.com/product/admin-widget/" rel="nofollow ugc">Admin Widgets</a> – Real-time stats on WP dashboard.</li>
<li><a href="https://jshelpdesk.com/product/internal-mail/" rel="nofollow ugc">Internal Mail</a> – Agent-to-agent messaging system.</li>
<li><a href="https://jshelpdesk.com/product/envato/" rel="nofollow ugc">Envato Validation</a> – Verify purchase codes for tickets.</li>
<li><a href="https://jshelpdesk.com/product/widget/" rel="nofollow ugc">Front-End Widgets</a> – Display ticket stats in sidebars.</li>
<li><a href="https://jshelpdesk.com/product/multi-language-email-templates/" rel="nofollow ugc">Multi Language Emails</a> – Language-based templates.</li>
<li><a href="https://jshelpdesk.com/product/easy-digital-download/" rel="nofollow ugc">Easy Digital Download</a> – Integrated support for EDD.</li>
</ul>
<h3>Privacy & Third-Party Service Disclosure</h3>
To provide advanced AI functionalities, JS Help Desk integrates with the Zywrap Cloud API (a third-party service).
<ul>
<li>Data Transmission: When an agent actively uses an AI feature (such as “Generate Reply”, “Summarize”, “Extract Details”, or “Translate”), the content of the specific ticket thread and the customer’s message are securely transmitted to the Zywrap API to generate the response. </li>
<li>Opt-In Required: The AI Copilot is completely disabled by default. No data is transmitted unless an Administrator explicitly registers for a Zywrap account, inputs their API Key in the settings, and an agent clicks an AI action button.</li>
<li>Data Usage: Data sent to the Zywrap API is used strictly for generating the requested AI text in real-time. Please review the <a href="https://zywrap.com/privacy" rel="nofollow ugc">Zywrap Privacy Policy</a> for full details on data handling.</li>
</ul>

JS Help Desk – AI-Powered Support & Ticketing System


Functionality-wise this plugin is really solid. However, when it comes to re-styling... my dear lord, I have never seen such a badly written CSS in my 25 years of developer career. It just can't be any worse; chained classes, use of important clause, no flexbox or grid, form elements styled up per form, redundancy, overwriting... the worst of all: there's no way to disable default stylesheet. Whoever did this is an absolute amateur. In the era of AI, is it really that hard to prompt for a stylesheet optimization? If the PRO version utilises identical CSS I'd ask for a refund within 2 minutes.


Absolute horror

Professional, beautiful, complete and powerful help desk & support system for WordPress.

Ticketrilla: Server vs JS Help Desk – AI-Powered Support & Ticketing System