ticketrilla

<p>You can to give support for buyers of your themes and plugins of more convenient way with Ticketrilla!</p>
<p>See how Ticketrilla works on demo sites.<br />
We recommend this order:<br />
1. Go to  <a href="http://client-demo.ticketrilla.com/wp-admin" rel="nofollow ugc">“Ticketrilla: Client” demo</a><br />
2. Create a ticket<br />
3. Go to <a href="http://server-demo.ticketrilla.com/wp-admin" rel="nofollow ugc">“Ticketrilla: Server” demo</a><br />
4. Find a ticket and answer it. Look what happened. Convenient, isn’t it?)</p>
<p>For pre-sales questions please visit <a href="https://ticketrilla.com/" rel="nofollow ugc">our site</a>.</p>
<h3>How it works?</h3>
<p><span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="640" height="360" src="https://www.youtube.com/embed/qAK3dbnf8fY?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span>.<br />
Ticketrilla works very simply – directly connects the  developer’s and client’s admin panels through plugins.<br />
The developer installs the “Ticketrilla: Server” plugin (this item). After that clients can connect to it through <a href="https://wordpress.org/plugins/ticketrilla/" rel="ugc">“Ticketrilla: Client”</a> and receive support.</p>
<h3>Main features</h3>
<ul>
<li>Free. Basic functionality without any payments. Absolutely</li>
<li>Built-in licensing system</li>
<li>Total control over the use of licenses at the addresses of clients’ sites and servers</li>
<li>Unlimited agents and tickets</li>
<li>Full independence from third-side services and servers</li>
<li>Full security of file transfering, including the executable code</li>
<li>Duplication of tickets on client’s server. Client can view tickets even when the your server is disconnected</li>
<li>Additional functionality from many addons</li>
</ul>
<ul>
<li>Ticketrilla does not provide support and is not responsible for its provision. It only provides the opportunity to receive it without leaving the site.<br />
** In free version official addons is not worked and you can’t support. If you want you can to buy full version on <a href="https://ticketrilla.com" rel="nofollow ugc">our site</a>.</li>
</ul>
<h3>Live demo</h3>
<p><a href="http://client-demo.ticketrilla.com/wp-admin" rel="nofollow ugc">Live Demo for “Ticketrilla: Client”</a>.<br />
<a href="http://server-demo.ticketrilla.com/wp-admin" rel="nofollow ugc">Live Demo for “Ticketrilla: Server”</a>.</p>


Ticketrilla: Server

Developer's plugin for support of WordPress products.

nanodesigns

Mayeenul Islam

<p>Create a fully featured Support Center within your WordPress environment without any third party system dependency, for completely FREE of cost.</p>
<p><strong>No</strong> 3rd party support ticketing system required, <strong>no</strong> external site/API dependency, <strong>simply</strong> create your own fully featured Support Center within your WordPress environment, and take your support into the next level.</p>
<p>It has built-in <strong>Knowledgebase</strong> that is integrated to put generalized information for public acknowledgement.</p>
<h4>What is it?</h4>
<p>The plugin is to provide support to your users – the users those are taking product or services from you. So the plugin provides a manageable communication privately in between you and your that specific user only. Visit the ‘Installation’ tab for more details on how to use the plugin.</p>
<h4>Extend NanoSupport</h4>
<ul>
<li><a href="https://creativemarket.com/nanodesigns/3461090-NanoSupport-Knowledgebase-Search?ref=nswporg" rel="nofollow ugc"><strong>Knowledgebase Search</strong></a> — Search the Knowledgebase documents separately and suggest users from the Knowledgebase documents while submitting a new ticket.</li>
</ul>
<h4>Features</h4>
<ul>
<li>OnActivation setup</li>
<li>Smart templating for nice theme and third party plugins support</li>
<li>Smartly designed Support Center</li>
<li>Completely Private ticketing</li>
<li>Ticket submission with registration</li>
<li>Ticket submission with login (Beta Feature)</li>
<li>Rich Text editor for new ticket</li>
<li>Auto generate user account’s username on ticket submission (if chosen)</li>
<li>Auto generate user account’s password on ticket submission (if chosen)</li>
<li>Knowledgebase (optional)</li>
<li>Knowledgebase content categories</li>
<li>Copy ticket content into Knowledgebase document</li>
<li>Ticket departments</li>
<li>E-Commerce Support – Support to products of Easy Digital Downloads (EDD) and WooCommerce (WC)</li>
<li>Make agent from registered users</li>
<li>Assign ticket to an agent</li>
<li>Change ticket status (Pending, Open, Under Inspection, Solved)</li>
<li>Set support priority (Low, Medium, High, Critical)</li>
<li>Reply ticket from admin panel</li>
<li>Reply ticket from front end</li>
<li>ReOpen closed ticket</li>
<li>Internal Notes in-between support teams</li>
<li>Shortcode-enabled pages (installed on plugin activation, but modifiable)</li>
<li>Settings page (WP Settings API)</li>
<li>Support Seeker user role and privileges</li>
<li>Dashboard widget with current status in charts</li>
<li>Dashboard widget with recent activity</li>
<li>Dashboard widget with personal status for Agents in charts</li>
<li>Dashboard widget with necessary instruction and links for Support Seekers</li>
<li>Add ticket on behalf of other user (admin end)</li>
<li>Customizable HTML Email template</li>
<li>Email notification to admins on new ticket submission</li>
<li>Email notification to Support Seeker on account creation on ticket submission</li>
<li>Email notification to Support Seeker on ticket reply</li>
<li>Email notification to Support Agent on ticket reply</li>
<li>NanoSupport page-to-page navigation and page-wise notices (on demand)</li>
<li>Complete data deletion on uninstallation (if chosen)</li>
<li>100% Translation-ready and automatic translation enabled</li>
<li>Fully responsive and Mobile devices friendly</li>
<li>Clean and well commented and well documented code</li>
<li>A11y (web accessibility) compatible</li>
</ul>
<h4>E-Commerce Support</h4>
<p>To get E-Commerce Support, you will need either:</p>
<ul>
<li>WooCommerce (WC) v2.5+ – Tested up to v3.5.5, or</li>
<li>Easy Digital Downloads (EDD) v2.2+ – Tested up to v2.9.11</li>
</ul>
<h4>Contribute</h4>
<p>NanoSupport is an Open Source and GPL licensed Free plugin. Feel free to contribute.</p>
<ul>
<li><a href="https://github.com/nanodesigns/nanosupport" rel="nofollow ugc">Fork on Github</a></li>
<li><a href="https://github.com/nanodesigns/nanosupport/issues" rel="nofollow ugc">Report Bug</a></li>
<li><a href="https://github.com/nanodesigns/nanosupport/issues" rel="nofollow ugc">Get Support</a></li>
</ul>
<h4>Translation</h4>
<p>The plugin is completely translation-ready. You can find the <code>.pot</code> file under <code>i18n/languages/</code> if you want to translate in your own way. But you can translate it easily from here in <a href="https://translate.wordpress.org/projects/wp-plugins/nanosupport" rel="nofollow ugc"><strong>Translate NanoSupport</strong></a>.</p>
<p>Or, you can use software like <a href="https://poedit.net/download" rel="nofollow ugc">POEdit</a> (‘cross-platform) or <a href="http://www.eazypo.ca/" rel="nofollow ugc">EasyPO</a>, and using the plugins’ <code>.pot</code> file you can easily translate the plugin locally.</p>
<h4>Connect with NanoSupport team</h4>
<ul>
<li><a href="https://nanodesignsbd.com?ref=nanosupport" rel="nofollow ugc">Website</a></li>
<li><a href="https://twitter.com/nanodesigns/" rel="nofollow ugc">Twitter</a></li>
<li><a href="https://facebook.com/nanodesignsbd/" rel="nofollow ugc">Facebook</a></li>
<li><a href="https://www.linkedin.com/company/nanodesigns/" rel="nofollow ugc">LinkedIn</a></li>
</ul>


NanoSupport — Support Ticketing & Knowledgebase for WordPress

Excellent support / ticket system
Growing with new functions every week and great support from developer
Currently using it with no problems

Excelent

I was searching for easy Ticket system for Building FAQ (Knowledge base) because old Plugin FAQ Builder doesn't work properly.

This here works but I don#t see any connection to this Base. I mean I should have the possibility to publish answered question to the knowledge base but I find nothing for this.

So I am now searching further...

P.S. Also it takes away my sidebars.

P.S. But it is on the right way ;o) and its not clunky like many others

I see no connection to Knowledge base

Create a fully featured Support Center in your WordPress setup without any third party dependency, completely FREE. Get a built-in Knowledgebase too.

Ticketrilla: Server vs NanoSupport — Support Ticketing & Knowledgebase for WordPress