ticketrilla

<p>You can to get support for purchased themes and plugins without leaving your site with Ticketrilla!</p>
<h3>How it works?</h3>
<p>Ticketrilla works very simply – directly connects the client’s and developer’s admin area via plugins.<br />
The developer installs the “Ticketrilla: Server” plugin. After that you can connect to it and receive support.</p>
<p>To obtain support for some products a developer may require a product license. You must be prepared to provide it.</p>
<h3>Main features</h3>
<ul>
<li>Receiving support for all purchased products in one place – on your website</li>
<li>Absolutelly free</li>
<li>Simplicity and ease of use</li>
<li>Automatic search for products providing support via Ticketrilla</li>
<li>Duplication of tickets on your server. You can view tickets even when the developer server is disconnected</li>
<li>Full security of file transfer, including executable code</li>
</ul>
<ul>
<li>Ticketrilla does not provide support and is not responsible for its provision. It only provides the opportunity to receive it without leaving the site.</li>
</ul>


Ticketrilla: Client

Client's plugin for support of purchased themes and plugins.

Achilles_sm

Larry Kokoszka

<p>Rollerblade is a tool that you can use to easily create issue reports and tickets for your team, right from an in-line interface on your WordPress installation.</p>
<p>Here’s the Demo:<br />
http://www.youtube.com/watch?v=s6NST466XTg</p>
<p>It’s the perfect solution for developers, designers, teams, QA professionals and anyone that needs client feedback in a documented and easy to understand way.</p>
<h3>Support</h3>
<p>Our support portal is located at http://rollerbladeapp.com/support.</p>


Rollerblade

Pros:
- The concept is very interesting.
Cons:
- Requires a browser extension, and uses negative reinforcement to convince you. "Install, or continue to use Bad Screenshots".
- Assumes you are on a large screen. Small screens are out of the question.
- Registering a domain to your account is a little odd and requires setup on both ends (account and site).
- WARNING: Account signup sends your password in plain text. (Eeek!)
Neutral:
- Requires an account with their service, as tickets from all of your domains are stored in a central location. (May or may not be helpful, based on your situation)
- Reporting and Analysis require premium upgrades.



Interesting Idea

Rollerblade - a dead simple way for your clients to leave visual feedback on your WP site, creating information-rich tickets for you to track reports.

Ticketrilla: Client vs Rollerblade