ticketrilla

<p>You can to get support for purchased themes and plugins without leaving your site with Ticketrilla!</p>
<h3>How it works?</h3>
<p>Ticketrilla works very simply – directly connects the client’s and developer’s admin area via plugins.<br />
The developer installs the “Ticketrilla: Server” plugin. After that you can connect to it and receive support.</p>
<p>To obtain support for some products a developer may require a product license. You must be prepared to provide it.</p>
<h3>Main features</h3>
<ul>
<li>Receiving support for all purchased products in one place – on your website</li>
<li>Absolutelly free</li>
<li>Simplicity and ease of use</li>
<li>Automatic search for products providing support via Ticketrilla</li>
<li>Duplication of tickets on your server. You can view tickets even when the developer server is disconnected</li>
<li>Full security of file transfer, including executable code</li>
</ul>
<ul>
<li>Ticketrilla does not provide support and is not responsible for its provision. It only provides the opportunity to receive it without leaving the site.</li>
</ul>


Ticketrilla: Client

Client's plugin for support of purchased themes and plugins.

Ydesignservices

<p>YDS Support Ticket System enables you to easily create your own ticket system on your WordPress Theme. Users can submit/create tickets, ticket agents can answer tickets, change the ticket status, create categories, upload files and set priority. With a shortcode, you can display the create ticket form on the frontend. Visitors can register or login in order to get support, check status or create tickets. Admin can also allow guest users to make use of support system.</p>
<p>Features :</p>
<ul>
<li>Ticket Creation by Admin</li>
<li>Visitor/Guest can create ticket from front-end</li>
<li>Priority, status, category selection for each ticket</li>
<li>Multiple file attachment for ticket and reply also attachments attached to mail as well</li>
<li>Ticket assignment mail notifications</li>
<li>Delete ticket by admin</li>
<li>Guest ticket submission</li>
<li>Mail notification upon new ticket submission for admin and originator</li>
<li>100% Ajax based functionality works 200% faster</li>
<li>Ajax based ticket filter for Agent and Admin to filter by type,status,category,priority and search</li>
<li>Smooth integration with WordPress themes</li>
<li>HTML editor for ticket issue</li>
<li>Custom Priority with ability to re-order, rename default Priority</li>
<li>Custom Categories with ability to re-order, rename default Category</li>
<li>Easy to Use</li>
<li>Unlimited Categories</li>
<li>Shortcode for Support Ticket System</li>
<li>Easy To Translate</li>
</ul>
<h4>Examples areas of use :</h4>
<ul>
<li>Technical support system</li>
<li>Trouble ticket system</li>
<li>Customer relationship management (CRM) system</li>
<li>Service request system</li>
<li>Company, hotel or real estate service desk</li>
<li>Helpdesk system</li>
<li>Appointment request system</li>
<li>Easy ticket management for large orgnization</li>
</ul>


YDS Support Ticket System

YDS Support Ticket System enables you to easily create your own ticket system on your WordPress Theme. Users can submit/create tickets, ticket agents  …

Ticketrilla: Client vs YDS Support Ticket System