Thorsten Glander

Tickzo is a comprehensive support ticket system that helps you manage customer inquiries efficiently. Perfect for businesses, online stores, and service providers who want to provide excellent customer support directly from their WordPress site.
<h4>Key Features</h4>
<ul>
<li>Unlimited Tickets – Create and manage unlimited support tickets</li>
<li>Unlimited Categories – Organize tickets with custom categories</li>
<li>Priority Levels – Set ticket priorities (Low, Normal, High)</li>
<li>Status Management – Track tickets with Open, Pending, and Closed statuses</li>
<li>Email Notifications – Automatic email alerts for new tickets and replies</li>
<li>User-Friendly Frontend – Beautiful ticket submission forms for your customers</li>
<li>Admin Dashboard – Comprehensive admin interface with statistics</li>
<li>Multilingual Ready – Full translation support (i18n)</li>
<li>Shortcodes – Easy integration with <code>[tickzo_form]</code> and <code>[tickzo_tickets]</code></li>
<li>Responsive Design – Works perfectly on mobile, tablet, and desktop</li>
</ul>
<h4>How It Works</h4>
<ol>
<li>Install and activate the plugin</li>
<li>Add the <code>[tickzo_form]</code> shortcode to any page for ticket submission</li>
<li>Add the <code>[tickzo_tickets]</code> shortcode to display user tickets</li>
<li>Manage all tickets from the WordPress admin dashboard</li>
<li>Respond to customer inquiries with ease</li>
</ol>
<h4>Perfect For</h4>
<ul>
<li>Small businesses</li>
<li>E-commerce stores (WooCommerce, etc.)</li>
<li>Service providers</li>
<li>Educational institutions</li>
<li>Membership sites</li>
<li>Any website that needs customer support</li>
</ul>
<h4>Pro Version Available</h4>
Upgrade to Tickzo Pro for advanced features:
<ul>
<li>Agent Management – Multiple support agents with role-based access</li>
<li>Advanced Reporting – Detailed analytics and performance reports</li>
<li>Custom Status & Priorities – Create your own workflow</li>
<li>Email Template Editor – Customize notification emails</li>
<li>SLA Management – Set and track service level agreements</li>
<li>Ticket Automation – Auto-assignment and workflows</li>
<li>Priority Support – Get help when you need it</li>
</ul>
<a href="http://press-suite.com/tickzo-pro" rel="nofollow ugc">Learn more about Tickzo Pro</a>
<h4>Documentation & Support</h4>
<ul>
<li><a href="http://press-suite.com/Tickzo/Docs" rel="nofollow ugc">Documentation</a></li>
<li><a href="http://press-suite.com/support" rel="nofollow ugc">Support Forum</a></li>
<li><a href="http://press-suite.com/support" rel="nofollow ugc">Feature Requests</a></li>
</ul>
<h3>Privacy Policy</h3>
Tickzo stores ticket data in your WordPress database. The plugin does not: 
* Send data to external services 
* Track users without consent 
* Store unnecessary personal information 
* Share data with third parties
All data remains on your server and under your control.
<h3>Credits</h3>
Developed by <a href="http://press-suite.com/" rel="nofollow ugc">Thorsten Glander</a>
<h3>Support</h3>
For support questions, please use the <a href="http://press-suite.com/support" rel="nofollow ugc">Press Suite Support</a>.
For Pro version support, please visit <a href="http://press-suite.com/support" rel="nofollow ugc">Press Suite Support</a>.

Tickzo – Support Ticket System

A professional support ticket system for WordPress with email notifications and multilingual support.

NirWp Team

<blockquote>
Aside from news websites, almost all websites of the world require a support system, do you agree? 
 The reason is the purpose behind establishing a website is expanding relations with users, offering products, and naturally, supporting them in the future.
</blockquote>
So we have agreed that using a support plugin is a need for every website, even yours, dear friend .
Well! The question that arises now is what features should a good support plugin have?
<a href="http://demo.nirwp.com/ticket-free" rel="nofollow ugc">wordpress & woocommerce support plugin Demo</a> / user&pass: demo
To respond this question, I will tell you about our support and ticket plugins’ features; see for yourself if the features are sufficient!
The ability to define infinite departments 
If your website needs various sections (such as sales, support, management, etc.) you need not worry at all; our WordPress support plugin is ready to meet your requirements.
The ability to define infinite representatives. 
We will still be by your side if you need to add various representatives to your team.
<blockquote>
Complete accordance with WooCommerce and Easy Digital Downloads
</blockquote>
If you want the user to select the product they have bought when sending a ticket, or only buying customers to be able to send tickets… we are still here for you!
Prepared answers 
Many of users’ questions are repetitive, so the answers will be the same. The solution is to build a prepared answer so that you can answer such tickets in one click and not waste too much time typing
Searching the tickets 
Whenever you need to create a ticket based on ID or a subject, perform a search in a jiffy!
All sections being AJAX and therefore doubly beautiful. 
We have developed AJAX in all sections resulting in better appearance of sending tickets, searching tickets, etc. which means efficiency alongside beauty for your sake.
Floating support icon on the website 
You could select a custom icon in the plugin settings to float in the corner of the web page and remind your users that you have a support system and care about them!
<h3>List of some features</h3>
<ul>
<li>Unlimited Tickets</li>
<li>Unlimited Agents</li>
<li>Unlimited Users</li>
<li>Unlimited Products</li>
<li>Unlimited Departments </li>
<li>Unlimited Pre answer</li>
<li>Agents can create tickets on behalf of users </li>
<li>Agents can view only their tickets or all tickets</li>
<li>Agents can receive e-mail notifications by email for ticket events such as new ticket, reply to ticket etc. </li>
<li>Users can receive e-mail notifications by email for ticket events such as new ticket, reply to ticket etc.</li>
<li>And …</li>
</ul>

Nirweb support

Best of the Best

افزونه دارای ایرادات فنی بسیار زیادی هست و حیف این همه زمان که برای نصب افزونه گذاشتیم و حیف این همه زمان که برای برنامه نویسیش گذاشته شده

بدرد نخور


متاسفانه پر از باگ هست. چون در حال استفاده بود، مجبورم کلی باگ فاجعه ازش بگیرم ..تا بتونم ادامه بدم. به هیچ عنوان استفاده نکنید.


کدنویسی افتضاح

NirWeb support is a great help desk and support plugin for WordPress with full support of WooCommerce

Tickzo – Support Ticket System vs Nirweb support