Jerry Benton

TokenLink SSO Login for Zendesk allows WordPress site administrators to provide seamless, secure single sign-on (SSO) access to Zendesk using JWT (JSON Web Tokens) authentication.
This plugin uses the official Firebase PHP-JWT library (BSD 3-Clause licensed, included and updated for WordPress compliance).
Setup takes less than five minutes using standard WordPress shortcodes — no third-party dependencies, no tracking, no bloat.
Written by Jerry Benton, the creator of Mailborder and MailScanner v5.
<h3>From the WordPress Plugin Directory (Preferred)</h3>
<ol>
<li>In your WordPress admin dashboard, go to Plugins → Add New.</li>
<li>Search for TokenLink SSO Login for Zendesk.</li>
<li>Click Install Now, then Activate.</li>
</ol>
<h3>Upload via ZIP File</h3>
<ol>
<li>Download the plugin ZIP file from <a href="https://www.mailborder.com/zendesk-sso-plugin" rel="nofollow ugc">mailborder.com</a> or from WordPress.org.</li>
<li>In your WordPress admin dashboard, go to Plugins → Add New and click Upload Plugin at the top.</li>
<li>Select the ZIP file and click Install Now.</li>
<li>When installation completes, click Activate Plugin.</li>
</ol>
<h3>Manual Installation (FTP or File Manager)</h3>
<ol>
<li>Download the plugin ZIP file and extract it on your computer.</li>
<li>Upload the extracted folder to <code>/wp-content/plugins/</code> using FTP or your hosting file manager.</li>
<li>Activate it through the Plugins menu in WordPress.</li>
</ol>
<h3>Configuration</h3>
<ol>
<li>Navigate to Settings → TokenLink Zendesk SSO.</li>
<li>Enter your Zendesk Subdomain and Shared Secret.</li>
<li>Set a Login Redirect Page if you use a custom login URL.</li>
<li>Create a blank WordPress page and insert this shortcode: ** [tokenlink_zendesk_login] **</li>
<li>(Optional) Create a menu item that links to that page. (e.g. a Support link)</li>
<li>Use that page’s URL as your Remote Login URL in the zendesk.com SSO settings.</li>
</ol>
The plugin will automatically handle authentication to Zendesk and redirect users to Zendesk via secure JWT SSO.
<h3>License</h3>
This plugin is licensed under the GPLv3 or later. 
It includes the Firebase PHP-JWT library, which is licensed under the BSD 3-Clause license.

TokenLink SSO Login for Zendesk

Provides secure JWT-based single sign-on (SSO) between WordPress and Zendesk. No third-party plugins, no tracking, no bloat. Totally free.

zendesk_official

Zendesk Support for WordPress allows you to bring your helpdesk, powered by Zendesk, into your blog or site. Here’s an overview of all the features:
<ul>
<li>
Single sign on with Zendesk’s Remote Authentication 
Have a healthy user base already? With Single Sign On, your users won’t have to login to Zendesk Support to submit tickets, check their progress or comment in community forums.
When users try to login to Zendesk, we’ll ping your WordPress site to see if they’re already logged in, and then sign them straight into Zendesk without them needing to register or set a new password. It’s 100% secure, too!
</li>
<li>
Turn your blog comments straight into Zendesk Support tickets, with one click 
Need to take that conversation offline, or escalate someones question or problem to someone else in the company. From the comments administration screen, you can take any comment made and turn it into a Ticket. The process is completely seamless for your users, and they’ll appreciate the extra mile you’re going to provide amazing customer service.
</li>
<li>
The Zendesk Support Web Widget 
Add the Zendesk Support Web Widget to any webpage so users can search your knowledge base, chat with an agent or submit a ticket. You can have it on every page on your WordPress blog, or choose where you want it with the use of a template tag.
</li>
<li>
The Zendesk Support Feedback Tab 
Add a tab to any webpage so users can search your knowledge base, chat with an agent or submit a ticket. You can completely customize the look and feel. You can have it on every page on your WordPress blog, or choose where you want it with the use of a template tag.
</li>
</ul>
Note: Zendesk Support Dropbox users – the dropbox (also known as Zendesk Support Feedback Tab) is soon to be deprecated and has been replaced with the Web Widget. You can continue to use your dropbox for now but we encourage you to try the Web Widget (available in your plug-in) which allows you to easily embed ticketing, self-service and chat on your website as well as providing a much improved experience on mobile web browsers.
<ul>
<li>
Access your tickets from your dashboard 
Full access to your views, tickets (including custom fields) and comments. Never lose sight on your support requests, no matter where you are.
</li>
<li>
A simple contact form, on the dashboard 
Give your visitors the ability to quickly submit a question or issue with a two field contact form. You can place this on the dashboard, restricting it to only those with Zendesk accounts, or you can allow anyone to open a request regardless of a Zendesk account.
</li>
</ul>
Like the sound of this plugin but don’t have a Zendesk account yet? Sign up in just 30 seconds for a 30 day free <a href="http://www.zendesk.com/?utm_source=wp&utm_medium=dl&utm_campaign=wppin" title="Zendesk help desk software" rel="nofollow ugc">help desk software</a> trial with no credit card needed.
<h3>Publishing a new version of the plugin on wordpress.org</h3>
If you are a developer looking to release a new version of the plugin 
See: https://zendesk.atlassian.net/wiki/display/ENG/Publishing+new+versions+of+plugins+to+Wordpress.org

TokenLink SSO Login for Zendesk vs Zendesk Support for WordPress