Vragen.ai

Vragen.ai keeps your WordPress content in sync with a <a href="https://vragen.ai" rel="nofollow ugc">vragen.ai</a> knowledge base. Whenever a post is published, updated, trashed or deleted, the plugin queues a background job (via Action Scheduler) that creates, updates or removes the matching document in vragen.ai.
Features:
<ul>
<li>Automatic sync on publish/update/trash/delete for the post types you choose.</li>
<li>Background processing through Action Scheduler, large sites stay responsive.</li>
<li>Bulk synchronisation of all published content from the settings screen.</li>
<li>WP-CLI command (<code>wp vragenai sync</code>) for scripted/initial imports.</li>
<li>PDF attachments (directly attached media and ACF file fields) are passed to vragen.ai for server-side text extraction.</li>
<li>Multilingual support for WPML and Polylang: all translations of a post are merged into a single document, tagged with every language it is available in.</li>
<li>Embed a vragen.ai deployment (page, popup or popover) with the Vragen.ai block, or load one site-wide from the settings screen.</li>
<li>Replace the native WordPress search with semantic search from vragen.ai (optional), with automatic fallback to the built-in search if the API is unavailable.</li>
<li>Show related content for the current post with the Vragen.ai related-content block or the <code>[vragenai_related]</code> shortcode.</li>
<li>Filters (<code>vragenai_should_index_post</code>, <code>vragenai_document_attributes</code>, <code>vragenai_native_search_options</code>) to customise indexing and search.</li>
</ul>
The admin UI is available in English and Dutch, following your site language.
<h3>External services</h3>
This plugin connects to the vragen.ai knowledge base API. This connection is the sole purpose of the plugin: it is required to index your content so it can be searched and answered through vragen.ai. The service is operated by SWIS (https://swis.nl) on behalf of Vragen.ai (https://vragen.ai).
The API is reached at the endpoint configured for your account, <code>https://{customer}.vragen.ai/api/v1</code> by default (the root domain can be changed with the <code>VRAGENAI_API_DOMAIN</code> constant).
When you publish, update, trash or delete content of an enabled post type and when you run a bulk synchronisation the plugin sends the following to that endpoint:
<ul>
<li>the post title, public URL and rendered content;</li>
<li>metadata: author display name, post type, post format, language(s), publish/modified dates, taxonomy terms and the featured-image URL;</li>
<li>the URLs and MIME types of attached PDF files, so vragen.ai can fetch and extract their text server-side (the file contents themselves are not uploaded by the plugin);</li>
<li>your configured customer name and API token (sent as a Bearer authorization header).</li>
</ul>
In addition, while the settings screen is open the plugin contacts the API at most once per hour to verify the connection.
No data is sent until you enter a customer name and API token. The plugin makes no other external requests.
<ul>
<li>Service homepage: https://vragen.ai/</li>
<li>Privacy Policy: https://vragen.ai/privacy-statement</li>
</ul>

Synchronises your published WordPress content with a vragen.ai knowledge base so it can be searched and answered through vragen.ai.

Freemius

Silkalns

WP Chill

Çağdaş Dağ

Jack K

Polat İnceler

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IMPORTANT NOTICE KB Support is under new ownership. If you reached out to us for support, we no longer have access to past customer tickets or email conversation chains. If you need assistance, please post in the support forum, or email us directly. We apologize for the inconvenience, and are working to set up a new support help desk (using KB Support, of course) as soon as possible.
KB Support is the ultimate WordPress plugin for providing support and help desk services to your customers.
Enriched with features, you can be sure that right from activation, KB Support will provide the perfect Help Desk solution for your agents to support your customers.
The built-in Knowledgebase allows customers to find solutions to their issues during the ticket submission process, reducing the overall number of support queries received by your help desk.
Key FREE Features of KB Support include:
<ul>
<li>Easily manage and customize submission forms. No coding required, multiple forms can be created and utilized</li>
<li>Guest submission is fully supported. Customers do not need an account to create or manage support tickets</li>
<li>Sequential ticket numbers</li>
<li>Email notifications keep customers, admins and support agents up to date with recent ticket events</li>
<li>Restricted access ensures that only agents and the assigned customer are able to view tickets and correspondence</li>
<li>Unlimited ticket participants to ensure that all relevant parties can contribute towards a ticket on behalf of a customer</li>
<li>A fully responsive and clean front end design where customers can manage their tickets, including viewing and creating replies</li>
<li>Integrated Knowledge Base articles can be easily created and referenced to try and offer solutions without tickets being created</li>
<li>Ability to restrict access to individual knowledge base articles to logged in users only</li>
<li>Auto assign new tickets to agents based on current ticket count, or randomly</li>
<li>Tracks an agents status so you can see if they are online or offline</li>
<li>Ability to assign tickets to multiple agents</li>
<li>Add agents to departments and have assign to departments</li>
<li>A number of useful shortcodes to display submission forms, KB Article lists, ticket history, login/registration forms, profile editor, KB Article search form – and more</li>
<li>Numerous template tags enable you to easily add ticket related content into email notifications</li>
<li>Private ticket notes that are visible to agents only</li>
<li>Restrict which tickets an agent can view. i.e. Just those to which they are assigned</li>
<li>Group customers within a company</li>
<li>Customers can access tickets created by other members of their company</li>
<li>Uses templates that allow for easy customization of front end pages, shortcodes and CSS styles</li>
<li>Ajax based ticket submissions provide a powerful, reliable and friendly interface for customers</li>
<li>Built in SPAM protection</li>
<li>Customer portal enabling access to existing and historic tickets</li>
<li>Truly versatile – A bunch of hooks and filters for our developer friends</li>
<li>A growing number of <a href="https://kb-support.com/extensions/" rel="nofollow ugc">extensions</a> to provide even more functionality and customization options</li>
</ul>
More information can be found at <a href="https://kb-support.com/" rel="nofollow ugc">https://kb-support.com/</a>.
Further enhance the features and functionality of KB Support with paid <a href="https://kb-support.com/extensions/" rel="nofollow ugc">extensions</a> such as:
<ul>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Email Support</a> – Management of tickets via email for agents and customers. Automation via email for agents.</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Easy Digital Downloads Integration</a> – Integrate KB Support with your Easy Digital Downloads store providing a seamless support solution</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">WooCommerce Integration</a> – Integrate KB Support with your WooCommerce store providing a seamless support solution</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Zapier</a> – Connect with thousands of 3rd party applications via <a href="https://zapier.com" rel="nofollow ugc">zapier.com</a> and fully automate your workflows</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Knowledge Base Integrations</a> – Fully integrate KB Support into your existing knowledge base solution</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Ratings & Satisfaction</a> – Enables customers and visitors to provide feedback on their support experience as well as the quality of your KB articles</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Reply Approvals</a> – Adds an approval process to ticket replies created by selected agents forcing a four-eyed approach to ticket replies</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Canned Replies</a> – Instantly reply to tickets with a single click using pre-defined replies to questions you receive the most</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Custom Ticket Status</a> – Define your own ticket statuses and enable email notifications when a ticket enters the status</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Email Signatures</a> – Enables support workers to register a custom signature which can be auto inserted into email notifications sent to customers</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">MailChimp Integration</a> – Grow your subscriptions by enabling quick and seamless customer sign-ups to your MailChimp newsletter lists via KB Support</li>
</ul>
Languages
Would you like to help translate the plugin into more languages? <a href="https://kb-support.com/articles/translating-kb-support/" rel="nofollow ugc">Join our WP-Translations Community</a>.

KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin

KB Support has been a real life-saver and has enabled me to get rid of the over-priced support platform that I had been using.

The plugin is well-built, is very intuitive and has worked faultlessly, providing all the features you need to provide a first-class support system and doumentation.

The extensions are very reasonably priced and with the addition of the Email Support extension I have everything I had from my previous help desk provider and more!

Thanks for the great plugin!

Amazing plugin!

We've set up a new plugin for the events sector and use KB Support for our Articles and ticket logging system.

Such an easy plugin to use.

Great Plugin


KB Support is the best WordPress plugin for support systems 


Best plugin for a support system

Best WordPress help desk, customer ticket and Knowledge Base plugin for WordPress. Simple yet effective. Feature rich.

Vragen.ai vs KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin