olivier

<p>This WordPress plugin adds the features of a complete support ticket system for WordPress. This allows users to submit tickets to report problems or get support on whatever you want directly through your WordPress website. Users can set the status, priority, product and type of each ticket submitted into this WordPress support plugin. WATS is perfect WordPress plugin for support plus advanced issue management.</p>
<h4>Plugin’s Official website</h4>
<p>WP Advanced Ticket System : <a href="https://www.ticket-system.net/" title="WP Advanced Ticket System" rel="nofollow ugc">ticket-system.net</a>.</p>
<p>On the official website, you’ll find detailed setup instructions, anwsers to FAQ and premium release order page.</p>
<h4>WATS offers multiple ways for your customers to submit tickets :</h4>
<ul>
<li>through the frontend form without any authentication nor registration (Premium release)</li>
<li>through the admin site via the shared guest user feature without any registration</li>
<li>through the admin side for all users with a minimum level of contributor</li>
<li>directly by email (Premium release)</li>
</ul>
<h4>WP Advanced Ticket System key features</h4>
<h4>Free release of WordPress support plugin :</h4>
<ul>
<li>ticket submission through the admin for registered users</li>
<li>ticket submission through the admin for unregistered users via the shared guest user feature</li>
<li>ticket submission and update on behalf of users, usefull for call centre</li>
<li>priority, status, type and product values preset by the admin</li>
<li>priority, status, type and product keys definition and update for each ticket</li>
<li>ticket statistics through dashboard and frontend widgets</li>
<li>smooth integration with WordPress themes</li>
</ul>
<h4>In addition to that, WP Advanced Ticket System Premium release brings in :</h4>
<ul>
<li>ticket submission through the frontend (Premium release)</li>
<li>ticket submission through email piping (Premium release)</li>
<li>ticket assignment (Premium release)</li>
<li>file uploader to allow registered users to attach files to the ticket in the frontend and admin sides (Premium release)</li>
<li>HTML WYSIWYG editor for ticket submission and ticket update in the frontend (Premium release)</li>
<li>unlimited number of text input, radio button, checkbox, drop down selector and datepicker custom fields for tickets, fully integrated with total control over read/write rights for each section (Premium release)</li>
<li>internal comments support for private exchanges between admins (Premium release)</li>
<li>mail notification upon new ticket submission for admins (Premium release)</li>
<li>mail notification based on key rules (product, priority, status and ticket types as well as author company and country) upon new ticket submission and ticket update for selected distribution list, ticket author, ticket updaters, ticket owner and admins (Premium release)</li>
<li>mail notification at regular intervals based on ticket due date (Premium release)</li>
<li>mail notification upon ticket update for ticket originator, updaters and admins (Premium release)</li>
<li>complete control over mail notifications format through the API (Premium release)</li>
<li>ticket list filtering, sorting and export to Excel in the frontend (Premium release)</li>
<li>advanced user profile features : account expiration date, country and company definition, user profile email modification prevention (Premium release)</li>
<li>possibility to group users by company (Premium release)</li>
<li>scalability : able to work on websites with more than 50.000 users! (Premium release)</li>
</ul>
<p>WATS offers a wide range of features. A lot of options are available to allow you to set it up according to your needs thus making WATS compliant with most of the requirements.</p>
<h4>Examples of use of WATS :</h4>
<ul>
<li>WordPress technical support software</li>
<li>complaint ticket system</li>
<li>trouble report system</li>
<li>IT ticketing system</li>
<li>repair tracking system</li>
<li>call log system</li>
<li>customer relationship management (CRM) system</li>
<li>software release lifecycle management</li>
<li>service request system</li>
<li>company, hotel or real estate service desk</li>
<li>helpdesk system</li>
<li>contact form with database tracking</li>
<li>collaborative content site with frontend post submission</li>
<li>appointment request system</li>
<li>easy ticket management for large organization</li>
<li>booking system</li>
</ul>
<h4>Translations :</h4>
<ul>
<li>English (Minimum release : 1.0, Originator : Olivier)</li>
<li>French (Minimum release : 1.0, Originator : Olivier)</li>
<li>German (Minimum release : 1.0.23, Originator : Tobias Kalleder)</li>
<li>Spanish (Minimum release : 1.0.49, Originator : Esteban)</li>
<li>Lithuanian (Minimum release : 1.0.50, Originator : Arturas)</li>
<li>Russian (Minimum release : 1.0.53, Originators : Alexey and Eugene)</li>
<li>Indonesian (Minimum release : 1.0.53, Originator : Rizal Fauzie)</li>
<li>Italian (Minimum release : 1.0.54, Originators : Erick Jara, Alessandro Pagano and Roberto Scano)</li>
<li>Polish (Minimum release : 1.0.55, Originator : Eryk Lewandowski)</li>
<li>Belarussian (Minimum release : 1.0.56, Originator : Alex)</li>
<li>Romanian (Minimum release : 1.0.56, Originator : Alex)</li>
<li>Dutch (Minimum release : 1.0.56, Originator : Anita Berghoef)</li>
<li>Hindi (Minimum release : 1.0.56, Originator : Outshine Solutions)</li>
<li>Slovak (Minimum release : 1.0.57, Originator : Branco)</li>
<li>Norwegian (Minimum release : 1.0.59, Originator : Ole Petter)</li>
<li>Ukrainian (Minimum release : 1.0.59, Originator : Howard)</li>
<li>Irish (Minimum release : 1.0.62, Originator : Jordan)</li>
</ul>


WP Advanced Ticket System, Elite Support Helpdesk

WATS is a ticket system, used by helpdesk staff to deliver support. WATS stands for WP Advanced Ticket System.

CodeBard

<p>Provide professional support to users in your own language with CodeBard Help Desk. </p>
<p><a href="http://help-desk-demo.codebard.com" rel="nofollow ugc">Check out the Live Demo here</a></p>
<p>Its professional features include:</p>
<ul>
<li>Unlimited Users</li>
<li>Unlimited Agents</li>
<li>Unlimited Tickets</li>
<li>Unlimited Departments</li>
<li>Multi Language</li>
<li>Easy Language translation from WP admin</li>
<li>English, Spanish (Intl.), Indian (Hindu) languages included</li>
<li>Front End Tickets</li>
<li>Front End Interface for Users</li>
<li>Front End Interface for Support Admins and Agents</li>
<li>Easy to Use</li>
<li>Private Tickets</li>
<li>Email Notifications</li>
<li>Ticket and Reply Attachments</li>
<li>Support Admins, Support Agents with separate permissions</li>
<li>Easy ticket management</li>
<li>Responsive</li>
<li>Extensible</li>
<li>Compatible with all Themes and Plugins</li>
<li>Adapts to visuals of any Theme</li>
<li>Hooks and Filters</li>
</ul>
<p>In the <a href="http://help-desk-demo.codebard.com/" rel="nofollow ugc">Live Demo</a>, try changing the theme from Theme Switcher widget on the right column to see how CodeBard Help Desk adapts to different themes!</p>
<p>Use Language admin to easily translate your plugin into your own language or change your own language’s translation. New language packs will be upcoming! If you would like to contribute a translation for your own language, <a href="https://codebard.com/cb_p3_en-US.zip" rel="nofollow ugc">download this sample language file</a> to translate and then contact us from our <a href="https://codebard.com/contact" rel="nofollow ugc">contact page</a> to get credited.</p>
<p>Quickstart Guide is <a href="https://codebard.com/codebard-help-desk-for-wordpress-quickstart-guide" rel="nofollow ugc">here</a> and detailed manual is <a href="https://codebard.com/codebard-help-desk-for-wordpress-manual" rel="nofollow ugc">here</a>. All settings in your Plugin admin has detailed and easy to understand descriptions.</p>
<p>
Free support is available through Plugin forum, and Premium support is available through <a href="https://codebard.com/support" rel="nofollow ugc">CodeBard site</a>.</p>
<p>If you have a WooCommerce store, get the <a href="https://codebard.com/codebard-help-desk-woocommerce-integration" rel="nofollow ugc">WooCommerce Integration Addon</a> to power up your Help Desk and provide professional support to your store’s customers easily:</p>
<p>Remember to follow us on Twitter (@codebardcom) or join our Newsletter by your Quickstart Wizard to hear about new features, announcements and goodies!</p>


CodeBard Help Desk

This plugin was developed for in-house use, then matured to a plugin for release to public. We are using this in a few sites to render support to our users. Its easy to use and extensible. Multiple languages proved to be a great addition. 

Evolved to a great plugin

Multi Language Professional Support Ticket System with Unlimited Users, Unlimited Tickets, Unlimited Departments, Agents and many features

WP Advanced Ticket System, Elite Support Helpdesk vs CodeBard Help Desk