olivier

<p>This WordPress plugin adds the features of a complete support ticket system for WordPress. This allows users to submit tickets to report problems or get support on whatever you want directly through your WordPress website. Users can set the status, priority, product and type of each ticket submitted into this WordPress support plugin. WATS is perfect WordPress plugin for support plus advanced issue management.</p>
<h4>Plugin’s Official website</h4>
<p>WP Advanced Ticket System : <a href="https://www.ticket-system.net/" title="WP Advanced Ticket System" rel="nofollow ugc">ticket-system.net</a>.</p>
<p>On the official website, you’ll find detailed setup instructions, anwsers to FAQ and premium release order page.</p>
<h4>WATS offers multiple ways for your customers to submit tickets :</h4>
<ul>
<li>through the frontend form without any authentication nor registration (Premium release)</li>
<li>through the admin site via the shared guest user feature without any registration</li>
<li>through the admin side for all users with a minimum level of contributor</li>
<li>directly by email (Premium release)</li>
</ul>
<h4>WP Advanced Ticket System key features</h4>
<h4>Free release of WordPress support plugin :</h4>
<ul>
<li>ticket submission through the admin for registered users</li>
<li>ticket submission through the admin for unregistered users via the shared guest user feature</li>
<li>ticket submission and update on behalf of users, usefull for call centre</li>
<li>priority, status, type and product values preset by the admin</li>
<li>priority, status, type and product keys definition and update for each ticket</li>
<li>ticket statistics through dashboard and frontend widgets</li>
<li>smooth integration with WordPress themes</li>
</ul>
<h4>In addition to that, WP Advanced Ticket System Premium release brings in :</h4>
<ul>
<li>ticket submission through the frontend (Premium release)</li>
<li>ticket submission through email piping (Premium release)</li>
<li>ticket assignment (Premium release)</li>
<li>file uploader to allow registered users to attach files to the ticket in the frontend and admin sides (Premium release)</li>
<li>HTML WYSIWYG editor for ticket submission and ticket update in the frontend (Premium release)</li>
<li>unlimited number of text input, radio button, checkbox, drop down selector and datepicker custom fields for tickets, fully integrated with total control over read/write rights for each section (Premium release)</li>
<li>internal comments support for private exchanges between admins (Premium release)</li>
<li>mail notification upon new ticket submission for admins (Premium release)</li>
<li>mail notification based on key rules (product, priority, status and ticket types as well as author company and country) upon new ticket submission and ticket update for selected distribution list, ticket author, ticket updaters, ticket owner and admins (Premium release)</li>
<li>mail notification at regular intervals based on ticket due date (Premium release)</li>
<li>mail notification upon ticket update for ticket originator, updaters and admins (Premium release)</li>
<li>complete control over mail notifications format through the API (Premium release)</li>
<li>ticket list filtering, sorting and export to Excel in the frontend (Premium release)</li>
<li>advanced user profile features : account expiration date, country and company definition, user profile email modification prevention (Premium release)</li>
<li>possibility to group users by company (Premium release)</li>
<li>scalability : able to work on websites with more than 50.000 users! (Premium release)</li>
</ul>
<p>WATS offers a wide range of features. A lot of options are available to allow you to set it up according to your needs thus making WATS compliant with most of the requirements.</p>
<h4>Examples of use of WATS :</h4>
<ul>
<li>WordPress technical support software</li>
<li>complaint ticket system</li>
<li>trouble report system</li>
<li>IT ticketing system</li>
<li>repair tracking system</li>
<li>call log system</li>
<li>customer relationship management (CRM) system</li>
<li>software release lifecycle management</li>
<li>service request system</li>
<li>company, hotel or real estate service desk</li>
<li>helpdesk system</li>
<li>contact form with database tracking</li>
<li>collaborative content site with frontend post submission</li>
<li>appointment request system</li>
<li>easy ticket management for large organization</li>
<li>booking system</li>
</ul>
<h4>Translations :</h4>
<ul>
<li>English (Minimum release : 1.0, Originator : Olivier)</li>
<li>French (Minimum release : 1.0, Originator : Olivier)</li>
<li>German (Minimum release : 1.0.23, Originator : Tobias Kalleder)</li>
<li>Spanish (Minimum release : 1.0.49, Originator : Esteban)</li>
<li>Lithuanian (Minimum release : 1.0.50, Originator : Arturas)</li>
<li>Russian (Minimum release : 1.0.53, Originators : Alexey and Eugene)</li>
<li>Indonesian (Minimum release : 1.0.53, Originator : Rizal Fauzie)</li>
<li>Italian (Minimum release : 1.0.54, Originators : Erick Jara, Alessandro Pagano and Roberto Scano)</li>
<li>Polish (Minimum release : 1.0.55, Originator : Eryk Lewandowski)</li>
<li>Belarussian (Minimum release : 1.0.56, Originator : Alex)</li>
<li>Romanian (Minimum release : 1.0.56, Originator : Alex)</li>
<li>Dutch (Minimum release : 1.0.56, Originator : Anita Berghoef)</li>
<li>Hindi (Minimum release : 1.0.56, Originator : Outshine Solutions)</li>
<li>Slovak (Minimum release : 1.0.57, Originator : Branco)</li>
<li>Norwegian (Minimum release : 1.0.59, Originator : Ole Petter)</li>
<li>Ukrainian (Minimum release : 1.0.59, Originator : Howard)</li>
<li>Irish (Minimum release : 1.0.62, Originator : Jordan)</li>
</ul>


WP Advanced Ticket System, Elite Support Helpdesk

WATS is a ticket system, used by helpdesk staff to deliver support. WATS stands for WP Advanced Ticket System.

RcaTheme.com

WtThemes

<p><strong>Guest Support</strong> is a comprehensive customer support ticket system for WordPress.</p>
<p>With this plugin, you can effortlessly provide customer support, allowing users to create new tickets and replies, and agents to respond to tickets without requiring any login or registration.</p>
<ul>
<li><a href="https://guest-support-wp.rcatheme.com/" rel="nofollow ugc">View live demo</a></li>
</ul>
<h3>Features – Create new ticket:</h3>
<ul>
<li>Users can create tickets without any Login/Registration</li>
<li>Live WordPress Posts suggestions based on user’s typing on the Subject input field through Ajax (<a href="https://www.rcatheme.com/item/guest-support-addon-for-wordpress" rel="nofollow ugc">Pro Addon required</a>).</li>
<li>Users can upload files with the maximum allowed number of files, total files size and allowed file types/extensions based on settings.</li>
<li>Secure file uploads and stores files with random filenames on your server.</li>
<li>Google reCAPTCHA 3 SPAM verification.</li>
<li>Verify email with OTP (One Time Password) through Ajax (Pro Addon required).</li>
<li>Internal email validation system to identify fake/mistyped/invalid and disposable temporary email addresses.</li>
<li>99.9% SPAM free if you enable Email verification.</li>
<li>Option to show a customized message or redirect to the ticket view page after successfully submitting a ticket.</li>
</ul>
<h3>Features – Create reply:</h3>
<ul>
<li>After creating a new ticket, both the user and support agent will receive email notifications with a unique ticket link.</li>
<li>Agents can reply to the ticket using the unique ticket link without logging in.</li>
<li>Users can reply to the ticket using the unique ticket link without logging in.</li>
<li>Both the user and agent can edit the last/all reply message(s) based on settings.</li>
<li>Both the user and agent can close tickets when submitting a reply.</li>
<li>Both the user and agent can close tickets using a Close Ticket link.</li>
<li>Both the user and agent can reopen closed tickets if allowed in the settings.</li>
<li>On the single ticket view page, both the user and agent can see links to other submitted tickets of the same user based on the user’s email address.</li>
</ul>
<h3>Features – Signature and profile photo (Pro Addon required):</h3>
<ul>
<li>Both users and agents can set a profile photo and default signature if allowed in the settings. Login/registration required to use this feature.</li>
</ul>
<h3>Features – Create ticket for users by Admin and Agent (Pro Addon required):</h3>
<ul>
<li>Admins can create tickets for other registered users from the admin panel.</li>
<li>Agents can create tickets for other registered users from the frontend.</li>
</ul>
<h3>Features – List of tickets:</h3>
<ul>
<li>Admins can view a list of all tickets in the WordPress admin panel.</li>
<li>Agents can view a list of all tickets submitted to their department on the frontend (Pro Addon required).</li>
<li>Registered users can view a list of all tickets (Pro Addon required).</li>
<li>If a user registers later with an email address that was used to submit tickets, all of the user’s tickets (before and after registration) will be displayed on the frontend tickets list page (Pro Addon required).</li>
<li>Filter tickets by ticket status: ‘Open’, ‘Pending’, ‘Closed’, and departments.</li>
<li>Sort tickets by ‘Ticket Created Date A-Z’, ‘Ticket Created Date Z-A’, ‘Last Reply Date A-Z’, and ‘Last Reply Date Z-A’.</li>
<li>Search tickets by ticket ID, subject, and email address.</li>
<li>Users and agents can still view a list of submitted tickets on the single ticket view page without logging in or registering.</li>
</ul>
<h3>Features – Admin- Department:</h3>
<ul>
<li>Create/edit/delete unlimited departments. One department supported in the free version.</li>
<li>Assign a support agent to each department.</li>
<li>Show/hide department field on the frontend ticket submission form.</li>
<li>Add additional email notification addresses to each department.</li>
<li>When a new ticket is submitted to a specific department, the assigned support agent and additional email addresses will receive email notifications.</li>
</ul>
<h3>Features – Admin- Forms and Form Builder:</h3>
<ul>
<li>Create/edit/delete unlimited forms with dedicated custom fields, features, and options. One form is supported in the free version.</li>
<li>Add different forms with different and dedicated custom fields to different pages and receive support tickets.</li>
<li>Dedicated shortcode for each form.</li>
<li>Add unlimited custom fields (Pro Addon required).</li>
<li><strong>Supported custom field types include:</strong>
<ul>
<li>Textbox</li>
<li>Email</li>
<li>Number Box</li>
<li>Textarea</li>
<li>Dropdown/Select</li>
<li>Radio Group</li>
<li>Checkbox Group</li>
<li>Hidden</li>
<li>Date Picker</li>
<li>Date and Time Picker</li>
<li>Content (Supports HTML)</li>
<li>Option to restrict custom fields to require login. Useful for asking sensitive information, like website login info.</li>
</ul>
</li>
</ul>
<h3>Features – Dedicated options for each form:</h3>
<ul>
<li>Add/edit/remove unlimited custom fields with field Name, Label, Placeholder, Error message, etc. (Pro Addon required).</li>
<li>Option to show the custom field on the Ticket submission or Reply form or both (Pro Addon required).</li>
<li>Option to add/remove custom field inputs on Email notifications (Pro Addon required).</li>
<li>Re-order all (core and custom) fields.</li>
<li>Arrange/rearrange all (core and custom) fields with 1-3 columns.</li>
<li>Enable/disable file upload.</li>
<li>Enable/disable Google reCAPTCHA.</li>
<li>Enable/disable email verification (Pro Addon required).</li>
<li>Enable/disable WordPress posts suggestions when typing in the Subject field (Pro Addon required).</li>
<li>Add your own CSS classes for input fields and buttons.</li>
<li>Add your own button texts.</li>
<li><strong>Ticket View Page’s Sidebar Options:</strong>
<ul>
<li>Option to add HTML supported content at the very top.</li>
<li>Option to add HTML supported content at the very bottom.</li>
<li>Option to show/hide ticket status</li>
<li>Option to show/hide ticket created date</li>
<li>Option to show/hide last updated date</li>
<li>Option to show/hide user-submitted custom fields’ label and value for the initial message (when the ticket is created), not for replies.</li>
<li>Option to show/hide other tickets by the user.</li>
<li>Option to show number of other tickets by the user.</li>
</ul>
</li>
</ul>
<h3>Features – Email settings:</h3>
<ul>
<li>Support WordPress default email delivery system.</li>
<li>Support dedicated SMTP for this plugin only.</li>
</ul>
<h3>Features – Email templates:</h3>
<p>Following customizable email templates are available with necessary placeholders:</p>
<ul>
<li>After a new ticket is created – Send to User</li>
<li>After a new ticket is created – Send to Agent</li>
<li>After a new ticket is created – Send to Additional email addresses</li>
<li>After a ticket reply – Send to User</li>
<li>After a ticket reply – Send to Agent</li>
<li>After a ticket reply – Send to Additional email addresses</li>
<li>Send pre-ticket closing notification to User</li>
<li>Send pre-ticket closing notification to Agent</li>
<li>Send closure notification to User after automatically closing tickets</li>
<li>OTP Email</li>
<li>When new user account created – Send to User</li>
<li>(Any emails can be disabled by deactivating email templates.)</li>
</ul>
<h3>Features – Automation with cron job (Pro Addon required):</h3>
<ul>
<li>Send pre-ticket closing notification to the ticket submitter or the assigned agent after x (based on settings) number of days of the last reply.</li>
<li>Close tickets automatically after x (based on settings) number of days of the last reply.</li>
<li>Send email notification to the ticket submitter after closing a ticket automatically.</li>
</ul>
<h3>How it works?</h3>
<ul>
<li>After creating a new ticket, a unique ticket link URL will be generated with 2 unique and dedicated random IDs, and the ticket link URL will be sent to the submitter and support agent by email.</li>
<li>With the unique ticket link URL, both the user/submitter and the support agent will be able to reply to the ticket without any login/registration.</li>
<li>When viewing and replying to tickets, 2 unique IDs will be verified to give access to the ticket.</li>
<li>Ticket link URL will be sent with email notifications, and there is no other way to see the URL.</li>
<li>Encrypted agent information on the ticket link URL to identify and verify the agent when replying as an agent.</li>
</ul>
<h3>Requirements:</h3>
<ul>
<li>WordPress 5.5+</li>
<li>PHP 7+</li>
</ul>
<h3>Links</h3>
<ul>
<li><a href="https://www.rcatheme.com/item/guest-support-addon-for-wordpress" rel="nofollow ugc">Pro Addon</a></li>
<li><a href="https://www.rcatheme.com/docs/wordpress-plugins/guest-support-for-wordpress" rel="nofollow ugc">Documentation</a></li>
<li><a href="https://www.rcatheme.com/contact-support" rel="nofollow ugc">Contact Support</a></li>
</ul>
<h3>Available Shortcodes</h3>
<p><strong>Submit ticket form:</strong></p>
<pre><code>[guest-support view=form id=1]
</code></pre>
<p><strong>View single ticket:</strong></p>
<pre><code>[guest-support view=ticket]
</code></pre>
<p><strong>View list of tickets on front-end (Pro Addon required):</strong></p>
<pre><code>[guest-support view=tickets]
</code></pre>
<h3>Third-Party Services</h3>
<p>This plugin uses Google reCAPTCHA to enhance security by preventing spam and abuse on the support ticket submission forms.</p>
<p><strong>Data Transmission</strong><br />
When Google reCAPTCHA is enabled, user interaction data with the reCAPTCHA may be transmitted to Google for verification purposes. Please note that no data from the actual support ticket forms is sent to Google.</p>
<p><strong>Optional Usage</strong><br />
Google reCAPTCHA is an optional feature. If you do not wish to use it, you can disable it within the plugin settings.</p>
<p><strong>Links to Google reCAPTCHA Service</strong><br />
– <a href="https://www.google.com/recaptcha/about/" rel="nofollow ugc">Google reCAPTCHA</a><br />
– <a href="https://policies.google.com/terms" rel="nofollow ugc">Google Terms of Service</a><br />
– <a href="https://policies.google.com/privacy" rel="nofollow ugc">Google Privacy Policy</a></p>
<p>Please review these terms and policies to understand how your interaction data with Google reCAPTCHA is handled. By enabling and using Google reCAPTCHA, you agree to these terms.</p>


Guest Support


Just enough features to get the ball rolling. The Pro addon is worth the purchase. Hoping the AJAX KB suggestion will also support custom/other post type and taxonomy, where currently it supports only post and category.


Simple and effective

Complete WordPress support ticket system. No login needed for users or agents. Includes spam protection, file uploads, and secure replies.

WP Advanced Ticket System, Elite Support Helpdesk vs Guest Support