Moez

<p><strong>WBugBoard</strong> is a robust and user-friendly issue tracking and support ticket plugin designed for WordPress. It allows you to create, manage, and prioritize tickets directly in your WordPress dashboard, ideal for customer support or project management.</p>
<p>✨ = Key Features =<br />
* <strong>Ticket Management</strong>: Easily create, update, and manage support tickets with titles, descriptions, and priority levels.<br />
* <strong>Priority Levels</strong>: Set customizable ticket priorities (e.g., Low, Medium, High).<br />
* <strong>User Access Control</strong>: Manage permissions for different user roles.<br />
* <strong>Email Notifications</strong> 📧: Send customizable notifications to admins and users when tickets are created or updated.<br />
* <strong>Comment System</strong> 💬: Facilitate ticket discussions through a built-in commenting system.</p>
<h3>WBugBoard PRO (Coming Soon)</h3>
<p>🚀 <strong>Introducing WBugBoard PRO</strong><br />
The advanced version of WBugBoard is coming soon! Take your support and issue tracking to the next level with these exclusive features:</p>
<ul>
<li><strong>CSV/PDF Export System</strong> 📁: Export your tickets and reports in CSV or PDF format for easier sharing and record-keeping.</li>
<li><strong>Advanced Search and Filters</strong> 🔍: Quickly find tickets using multiple criteria, such as status, priority, and creation date.</li>
<li><strong>Backend Ticket Creation</strong> 📝: Create and manage tickets directly from the WordPress backend for enhanced admin control.</li>
<li><strong>Mobile and Tablet Optimization</strong> 📱: Fully responsive design with mobile and tablet-friendly ticket management.</li>
<li><strong>Resolution Time Tracker</strong> ⏱️:
<ul>
<li>View the total resolution time for all tickets.  </li>
<li>See the average resolution time per ticket.  </li>
<li>Monitor live resolution time with a dynamic stopwatch for tickets in progress.  </li>
</ul>
</li>
<li><strong>Deleted Tickets Management</strong> 🗂️:
<ul>
<li><strong>Archive Deleted Tickets</strong>: Automatically archive tickets deleted by the client for record-keeping.  </li>
<li><strong>Visibility Control</strong>: Toggle the visibility of deleted tickets directly in the dashboard.  </li>
</ul>
</li>
<li><strong>File Attachments</strong> 📎: Attach files to tickets for better communication and problem resolution.  </li>
</ul>
<p>Stay tuned for the release of WBugBoard PRO!</p>
<h3>Custom Upload Directory</h3>
<p>Uploaded files are stored in <code>/wp-content/uploads/wbugboard/</code>. This directory is automatically created on plugin activation and deleted upon plugin deactivation.</p>
<h3>Support</h3>
<p>For support, please use the <a href="https://wordpress.org/support/plugin/wbugboard" rel="ugc">Support Forum</a> or contact us at contact@melioze.com.</p>
<h3>License</h3>
<p>WBugBoard is licensed under the GPLv2 or later. For more information, see <a href="https://www.gnu.org/licenses/gpl-2.0.html" rel="nofollow ugc">https://www.gnu.org/licenses/gpl-2.0.html</a>.</p>
<h3>Contributing</h3>
<p>If you would like to contribute to the development of WBugBoard, please visit our <a href="https://github.com/mizou1255" rel="nofollow ugc">GitHub repository</a> and submit a pull request.</p>
<h3>Credits</h3>
<ul>
<li><strong>Author:</strong> Moez BETTOUMI</li>
<li><strong>Website:</strong> <a href="https://moezbettoumi.fr" rel="nofollow ugc">https://moezbettoumi.fr</a></li>
<li><strong>Donate:</strong> <a href="https://buymeacoffee.com/mizou1253" rel="nofollow ugc">https://buymeacoffee.com/mizou1253</a></li>
</ul>


WBugBoard

A professional issue tracking plugin for WordPress to manage and prioritize customer support tickets.

replaybird

<p>ReplayBird lets you watch user behavior to understand the digital user experience on your WordPress website with precise analytics.</p>
<h3>Understanding visitor activity is now simplified.</h3>
<h3>Session Replay</h3>
<p>ReplayBird records your WordPress website sessions and visitor activity. Turn logged user events, including mouse movements, clicks, page visits, scrolling, tapping, etc., into a replica of what the user actually did on your WordPress website.</p>
<p><strong>Check what ReplayBird session replay can do to your WordPress site.</strong></p>
<ul>
<li>Find bugs, errors, JS errors, and pain points.</li>
<li>Recognize and empathize with your visitors’ experiences.</li>
<li>Examine how users interact with various website elements.</li>
<li>Determine why visitors are leaving your website.</li>
<li>Make data-driven decisions.</li>
</ul>
<h3>Product Analytics</h3>
<p>Analyze user behavior with a product and services. ReplayBird allows your product teams to track, visualize, and analyze data about user engagement and behavior. Use product metrics to improve and optimize your product performance.</p>
<p><strong>Check what ReplayBird product analytics can do to your WordPress site.</strong></p>
<ul>
<li>Know your product usage, page visits and user flows throughout your whole product.</li>
<li>Discover how frequently users take valuable behavior and how current trends correlate to previous reports.</li>
<li>Enhance the user experience on your WordPress site.</li>
<li>Reduce risk, user frustrations, and friction.</li>
</ul>
<h3>Issue Tracking</h3>
<p>ReplayBird issue tracking proactively inspects issues and front-end errors of your WordPress website and enables your developing teams to fix the JS errors. Boost your development cycles by quickly diagnosing problems in your codebase. Understand how bad the frontend errors are and how they impact your user experience</p>
<p><strong>Check what ReplayBird issue tracking can do to your WordPress site.</strong></p>
<ul>
<li>Slide from error to direct session recording of error occurrence and even to the pitch of code lines.</li>
<li>Get notified with every frontend issues of your website to your teams instantly.</li>
<li>Ensure the elements are correctly rendered and identified.</li>
<li>Deliver an errorless user experience.</li>
</ul>
<h3>Key Features of ReplayBird</h3>
<ul>
<li>Session recording and play</li>
<li>Product Analytics</li>
<li>Interactive dashboard</li>
<li>User-friendly UI</li>
<li>Easy installation</li>
<li>Error tracking</li>
<li>User tracking</li>
<li>User journey mapping</li>
<li>Root cause analysis</li>
<li>Conversion funnel</li>
<li>Click tracking</li>
<li>Rage clicks and error clicks</li>
<li>Real-time alerting</li>
<li>24/7 support</li>
</ul>
<h3>Configuration</h3>
<p>Enter your ReplayBird Site Key in the field marked ‘YOUR REPLAYBIRD SITE KEY’</p>


ReplayBird

ReplayBird lets you watch user behavior to understand the digital user experience on your WordPress website with precise analytics.

WBugBoard vs ReplayBird