Recent studies show that the average abandoned cart rate for various industries is 55-80%. Sending a followup email can help you recover at least 30% of sales that might otherwise be lost. The WooCommerce Abandoned Cart Recovery extension empowers you to do just that.
With the extension, you can create multiple follow-up emails and schedule to send them at specific intervals. You can include coupons and other incentives to improve conversion rates. And you can track your recovery performance using the extension’s built-in analytic dashboard.
<h2>Features:</h2>
<ul>
<li>Intuitive abandoned carts and recovery dashboard</li>
<li>Maintains a list of
<ul>
<li>all abandoned carts along with cart details</li>
<li>all recovered carts along with complete details</li>
<li>all pending orders along with details</li>
</ul>
</li>
<li>Email log to keep a record of all emails sent by extension</li>
<li>Create multiple email templates for different user roles</li>
<li>Tracking performance of email templates (Open rate, click rate and more)</li>
<li>Option to send emails manually or automatically as per schedule</li>
<li>Set a time delay for sending messages after cart abandonment</li>
<li>Customize email title, body and include coupon code (In fixed or percentage amount)</li>
<li>Utilize variables to personalize email such as name, direct cart link, coupon & more</li>
<li>Ability to set the time span after which a cart is considered abandoned</li>
<li>Enable/disable recovery emails for pending orders</li>
<li>Restrict pending cart recovery emails by user roles</li>
<li>Exclude specific products from recovery emails</li>
<li>Enable abandoned cart recovery emails for guest users</li>
<li>Option to pre-capture guest email using modal popup</li>
<li>Automatically delete abandoned carts after a specific time period</li>
<li>Create different recovery emails for different users roles and choose to include/exclude coupon codes</li>
<li>Rest API support – see documentation for details</li>
</ul>
<h2>Abandonments & recovery dashboard:</h2>
The WooCommerce Abandoned Cart extension comes with an intuitive dashboard that shows abandoned carts, pending orders, and their recovery details for the last 30 days.
<img class="size-full wp-image-6872064 alignnone" src="https://woocommerce.com/wp-content/uploads/2020/11/Dashboard-1.png" alt="Dashboard" width="980" height="1186" />
<h3>Abandoned carts listing:</h3>
The extension maintains a grid view of all abandoned carts along with their details. From the dropdown menu, you can choose to send any of the email templates that you’ve created using this extension.
<img class="size-full wp-image-6852759 alignnone" src="https://woocommerce.com/wp-content/uploads/2020/11/Abandoned-Carts.jpg" alt="" width="980" height="434" />
You can view cart details, customer names, and emails.
<img class="alignnone size-full wp-image-6806294" src="https://woocommerce.com/wp-content/uploads/2020/11/WooCommerce-Abandoned-Carts-Detail.png" alt="" width="980" height="492" />
<h3>Pending Orders:</h3>
A bonus feature allows you to recover pending orders. You can send follow up emails to ask your customers to make payments and complete their orders.
<img class="alignnone size-full wp-image-6806291" src="https://woocommerce.com/wp-content/uploads/2020/11/WooCommerce-Pending-Orders-List.png" alt="" width="980" height="296" />
<h3>Recovered Carts:</h3>
The extension keeps a record of your recovered carts. You can edit and view the cart details.
<img class="alignnone size-full wp-image-6806290" src="https://woocommerce.com/wp-content/uploads/2020/11/WooCommerce-Recovered-Carts.png" alt="" width="980" height="349" />
<h3>Emails Log</h3>
For future reference, the extension keeps a log of all abandoned cart emails sent via the extension.
<img class="alignnone size-full wp-image-6806289" src="https://woocommerce.com/wp-content/uploads/2020/11/WooCommerce-Email-Logs.png" alt="" width="980" height="401" />
<h2>Add Multiple Recovery Email Templates:</h2>
You can create multiple email templates and choose to send them manually or schedule them to send automatically after a certain amount of time.
<img class="alignnone size-full wp-image-6806288" src="https://woocommerce.com/wp-content/uploads/2020/11/WooCommerce-Abandoned-Cart-Email-Templates.png" alt="" width="980" height="332" />
When creating a new email template, you can customize the following:
<ul>
<li>Email template name</li>
<li>Customize email body using variables
<ul>
<li>First name</li>
<li>Last name</li>
<li>Full name</li>
<li>Cart subtotal</li>
<li>Coupon</li>
<li>Coupon expiry</li>
<li>Cart table</li>
<li>Recovery button</li>
<li>Recovery link</li>
</ul>
</li>
<li>Customize email subject</li>
<li>Select email type
<ul>
<li>Abandoned cart recovery</li>
<li>Pending order recovery</li>
</ul>
</li>
<li>Choose to send it automatically</li>
<li>Specify timespan after cart abandonment or pending order</li>
<li>Assign email template to specific user roles</li>
<li>Customize coupon
<ul>
<li>Coupon value</li>
<li>Discount in fixed or percentage amount</li>
<li>Coupon expiry date</li>
</ul>
</li>
<li>Exclude specific products and categories to avoid send cart recovery emails when any of these product is in cart</li>
<li>Add email address to send a test email</li>
</ul>
<img class="alignnone wp-image-18734001414502 size-full" src="https://woocommerce.com/wp-content/uploads/2020/11/Abandoned-Cart-Screenshot-new.jpg" alt="" width="3826" height="10754" />
The extension is smart—it will use your standard WooCommerce email header and footer.
<img class="size-full wp-image-6806313 alignnone" src="https://woocommerce.com/wp-content/uploads/2020/11/WooCommerce-Abandoned-Cart-Email-Frontend.png" alt="" width="980" height="1189" />
<h2>Configuration Options:</h2>
The extension offers multiple settings to customize various aspects. By using the general settings you can,
<ul>
<li>Active/deactivate abandoned cart functionality</li>
<li>Set time span after which a cart is considered as abandoned</li>
</ul>
<img class="size-full wp-image-6917117 alignnone" src="https://woocommerce.com/wp-content/uploads/2020/11/General-settings-abandoned-carts-1.png" alt="" width="980" height="706" />
You can enable or disable the recovery feature for pending orders and choose the order status that you want to recover.
<img class="size-full wp-image-6917116 alignnone" src="https://woocommerce.com/wp-content/uploads/2020/11/Pending-order-settings-1.png" alt="" width="980" height="678" />
You can restrict pending order emails by the user roles, so that only specific customers receive them.
You can enable or disable abandoned recovery settings for guest users (as opposed to ones who are logged in).
You can also choose to pre-capture email addresses or do so via the checkout page. You can include privacy text in the modal popup displayed to pre-capture guest emails.
<img class="alignnone size-full wp-image-6806283" src="https://woocommerce.com/wp-content/uploads/2020/11/WooCommerce-User-Settings.png" alt="" width="980" height="898" />
A popup will appear to get the guest user email with or without privacy policy as per your settings. It appears as soon as the guest user add any product to the cart and visit the cart page. This helps you to pre-capture guest email.
<img class="alignnone size-full wp-image-7403466" src="https://woocommerce.com/wp-content/uploads/2020/11/WooCommerce-Pre-Capture-Guest-Recovery-Email.jpg" alt="" width="980" height="861" />
You can generate coupons for abandoned cart recovery and specify when they should delete.
<img class="alignnone size-full wp-image-6806281" src="https://woocommerce.com/wp-content/uploads/2020/11/WooCommerce-Abandoned-Cart-Coupon-Settings.png" alt="" width="980" height="636" />
Customize when to run the cron job to send scheduled emails. You can specify the time in minutes, hours, and days.
<img class="alignnone size-full wp-image-6806279" src="https://woocommerce.com/wp-content/uploads/2020/11/WooCommerce-Abandoned-Cart-CronJob-Settings.png" alt="" width="728" height="386" />
<h3>Frequently Asked Questions:</h3>
Can I recover other order status besides pending orders?
Yes, you can choose the order status that you want to recover and configure automatic follow-up emails to recover those orders.

Abandoned Cart Recovery

Recover abandoned carts and pending orders to improve your store’s revenue.

Payment Reminder allows you to automatically send reminder emails for pending payments, follow up emails asking for a review, and emails to customers who cancelled the order based on specific rules you create.
Email will be sent automatically after initial setup, which includes enabling reminders, selecting the interval day, and the limit on the number of reminders sent. You can also manually send emails for each order.
For example, for a specific payment method, you can send a payment reminder email if an order is still pending payment two days after the order has been placed. You can encourage customers who cancelled the order, by providing discount coupons whether or not they selected a specific payment method.
This extension automatically detects orders with pending payments and sends payment reminders. Emails must be sent to the users whose payment is still pending or who cancelled the order.
This extension helps you to collect customer reviews from those who recently purchased a product by allowing you to invite them to review the items purchased. As soon as an order is completed, a product review email is sent to user. Following that received email, user can give feedback for the purchased product in return.
Main features:
<ul>
<li>Automatically send email reminders for WooCommerce orders (for pending payment order, or follow-up emails asking for a review, or for a cancelled order).</li>
<li>Manually send emails for each order.</li>
<li>Automatically invite customers to review their purchase.</li>
<li>Easily access and manage the “Pending order” and “Cancelled Order” in the extension.</li>
<li>Easily enable/disable a reminder at any time from settings.</li>
<li>Set up CC and/or BCC for each email to keep track of them.</li>
<li>You can select the day to send a reminder email after the order is placed.</li>
<li>You can set the reminder limit. Email will be automatically sent until it reaches the limit.</li>
<li>You can add a discount coupon to encourage customers who cancelled an order to make a purchase.</li>
<li>You can create a coupon for specific payment method.</li>
<li>You can restrict the payment method for a pending payment order.</li>
<li>Edit the content for the email text, including placeholders for data from the order (name, order total, etc.)</li>
<li>You can customize the header, body, and footer of emails.</li>
</ul>

Payment Reminder

Payment Reminder allows you to automatically send reminder emails for Pending Payments, follow up emails asking for a review.

Abandoned Cart Recovery vs Payment Reminder