<h2><strong>Give Shoppers An Easy Way To Cancel Orders</strong></h2>
<p>Give users the ability to cancel orders and avoid costly and time-consuming product returns.</p>
<p><strong>Advanced Cancel Order for WooCommerce</strong> allows users to offer the following features,</p>
<h3><strong>Order cancellation eligibility for users</strong></h3>
<p>Users submit cancellation requests or directly cancel their orders from their account pages (when configured for this option).</p>
<h3>Guest User Support</h3>
<p>Option for the guest users to cancel their order on the Order Thank You page.</p>
<h3>Display Cancel Order button in Orders page</h3>
<p>Users can cancel their order in Orders section on the My Account page.</p>
<h3><strong>Option to charge cancellation fees</strong></h3>
<p>Charge users a cancellation fee if they cancel orders (not available for cash on delivery).</p>
<h3>Customizable Cancellation Period</h3>
<p>Option for the site admin to set the time period(in days) within which the users can cancel their orders.</p>
<h3>Revoke Accidentally Cancelled Orders</h3>
<p>Users can revoke accidentally cancelled orders directly from their account page. This works only in Manual Approval mode.</p>
<h3><strong>Automatic refund support</strong></h3>
<p>Refund users directly from your site when they cancel their orders (for payment gateways with this option).</p>
<h3>Upload Files in Cancel Order Form</h3>
<p>Allow users to upload images & videos in cancel order form. Uploaded files will be displayed on the admin cancel order post table.</p>
<h2><strong>Benefits</strong></h2>
<h3><strong>Increase shopper trust and loyalty</strong></h3>
<p>Offering a convenient way to cancel orders increases your user’s trust and brand loyalty.</p>
<h3><strong>Avoid unwanted returns and refunds</strong></h3>
<p>If customers change their minds after ordering a product, they may return it after receiving it. If they can cancel instead, you and the customer can avoid the hassle of managing product returns and manual refunds.</p>
<h2>How does <strong>Advanced Cancel Order for WooCommerce</strong> Work?</h2>
<h3><strong>Manual Cancellation</strong></h3>
<h4>1) A user cancels an order</h4>
<p>The user submits a cancellation request from their account page.</p>
<figure style="width: 1080px" class="wp-caption alignnone"><img src="https://woocommerce.com/wp-content/uploads/2021/03/manual-cancellation-request-without-fee.png" alt="" width="1080" height="608" /><figcaption class="wp-caption-text"><strong>Order Cancellation Form for User</strong></figcaption></figure>
<p><strong>2) The admin receives an order cancellation request</strong></p>
<p>Admins are notified of cancellation requests by email. Admins approve or decline requests.</p>
<figure style="width: 1080px" class="wp-caption alignnone"><img src="https://woocommerce.com/wp-content/uploads/2021/03/manual-cancellation-before-payment-backend.png" alt="" width="1080" height="608" /><figcaption class="wp-caption-text"><strong>Admin Reviews the Order Cancellation Request</strong></figcaption></figure>
<p><strong>3) Manual order cancellation request approved<br />
</strong></p>
<ul>
<li>Paid orders are refunded for payment gateways where instant refunds are possible. For other payment gateways, the amount has to be refunded beyond the site.</li>
<li>Users can also be optionally charged a cancellation fee (not available for cash on delivery) for paid orders. The cancellation fee can only be added to paid orders. <img src="https://woocommerce.com/wp-content/uploads/2021/03/manual-cancellation-request-with-fee.png" /></li>
</ul>
<p><strong>Order Cancellation Form with Fee – Manual Approval</strong></p>
<h3>Automatic Approval Order Cancellation</h3>
<h4>1) A user cancels an order</h4>
<p>The user submits a cancellation request from their account page.</p>
<figure style="width: 1080px" class="wp-caption alignnone"><img src="https://woocommerce.com/wp-content/uploads/2021/03/automatic-cancellation-request-with-fee.png" alt="" width="1080" height="608" /><figcaption class="wp-caption-text"><strong>Order Cancellation Form – Automatic Approval</strong></figcaption></figure>
<h4>2) Automatic order cancellation</h4>
<p>Once the request is submitted, it is automatically approved. The amount paid to the site is automatically refunded to the user (for payment gateways with this option).</p>
<figure style="width: 1080px" class="wp-caption alignnone"><img src="https://woocommerce.com/wp-content/uploads/2021/03/automatic-cancellation-request-backend.png" alt="" width="1080" height="608" /><figcaption class="wp-caption-text"><strong>Order Automatically Cancelled</strong></figcaption></figure>
<h4><strong>3) Automatic order cancellation with a fee added</strong></h4>
<p>Automatically charges users a cancellation fee for paid orders (not available for cash on delivery). The cancellation fee can only be added to paid orders.</p>
<h2>Extensive Features List</h2>
<ol>
<li>Allow users to <strong>cancel orders</strong> or submit <strong>cancellation requests</strong>.</li>
<li><strong>Automatic Approval Mode</strong> for order cancellation requests.</li>
<li><strong>Manual Approval Mode</strong> for order cancellation requests.</li>
<li>Allow users to <strong>revoke cancellation requests</strong> when Manual Approval Mode is enabled.</li>
<li><strong>Guest user support</strong> for order cancellation requests.</li>
<li>Display the <strong>Cancel Order button</strong> on the <strong>Orders page in My Account</strong>, allowing users to quickly submit cancellation requests for eligible orders.</li>
<li>Set a <strong>time limit (days and hours)</strong> for users to cancel orders.</li>
<li>Display <strong>customizable cancellation reason messages</strong>.</li>
<li>Customizable <strong>Cancel Order form</strong>.</li>
<li>Allow users to upload <strong>images</strong> in the Cancel Order form.</li>
<li>Allow users to upload <strong>videos</strong> in the Cancel Order form.</li>
<li>Dedicated <strong>Cancel Requests post table</strong> for site admins.</li>
<li>Track and manage <strong>cancellation requests</strong> from the admin backend.</li>
<li><strong>Refund management</strong> for cancelled orders, allowing refunds for orders paid through supported live payment gateways.</li>
<li>Configure <strong>eligible order statuses</strong> for cancellation requests.</li>
<li>Configure <strong>eligible order statuses</strong> for refunds.</li>
<li>Support <strong>cancellation fees</strong> for cancelled orders.</li>
<li>Customize <strong>cancellation fee calculations</strong> using developer hooks and filters.</li>
<li><strong>Email notifications</strong> for cancellation request activities.</li>
<li>Customizable <strong>emails</strong> for cancellation notifications.</li>
<li>Advanced admin tracking for <strong>pending, approved, rejected, and refunded cancellation requests</strong>.</li>
<li><strong>Mobile-friendly</strong> cancellation request form.</li>
<li><strong>Localization and Messages settings</strong> available to customize frontend text.</li>
<li>Compatible with <strong>PO translation files</strong> for translating and customizing plugin text.</li>
<li><strong>WooCommerce High-Performance Order Storage (HPOS) compatibility</strong>.</li>
</ol>
<h3>Requirements</h3>
<p>Minimum PHP version: 5.6</p>
<p> </p>

Advanced Cancel Order

<p>Advanced Cancel Order for WooCommerce allows your users to submit cancellation requests/cancel their orders directly from their account.</p>

<ul class="wccom-tick-list-primary">
<li>Automatically archive old WooCommerce orders</li>
<li>Advanced retention and cleanup rules</li>
<li>Restore archived orders anytime</li>
<li>Export archived orders (CSV & XML)</li>
<li>Show archived orders in the customer’s My Account page</li>
<li>Fully compatible with HPOS & legacy order storage system</li>
<li>Archive via WP-CLI</li>
</ul>
<hr class="wccom-product-heading__hr" />
<p style="text-align: center"><strong>Designed to keep large WooCommerce stores manageable as order volume grows.</strong></p>
<p><strong>Archiva</strong> for WooCommerce automatically archives older orders based on age and status, helping reduce unnecessary load on the active order list and keeping your WooCommerce admin easier to work with over time.</p>
<p>As your WooCommerce store grows, managing thousands of past orders inside the main Orders screen can become increasingly cumbersome and harder to work with. Archiva works quietly in the background to support long-term admin usability and store scalability.</p>
<h2>Order Archiving & Retention</h2>
<ul class="wccom-tick-list-secondary">
<li>Automatically archive old WooCommerce orders based on age.</li>
<li>Archive orders by status, including completed, cancelled, failed, or custom statuses.</li>
<li>Apply different retention rules before permanently deleting archived data.</li>
<li>Manually archive orders using bulk actions or individual order screens.</li>
</ul>
<h2>Access, Restore & Export</h2>
<ul class="wccom-tick-list-secondary">
<li>View archived orders directly in the WooCommerce dashboard.</li>
<li>Restore archived orders anytime from the admin or via WP-CLI.</li>
<li>Export archived orders as CSV or XML for records, audits, or compliance.</li>
</ul>
<h2>Customer Visibility</h2>
<ul class="wccom-tick-list-secondary">
<li>Optionally display archived orders in My Account > Archived Orders for customers.</li>
</ul>
<h2>Advanced & Compatibility</h2>
<ul class="wccom-tick-list-secondary">
<li>WP-CLI support for bulk and automated workflows.</li>
<li>Fully compatible with HPOS and legacy (posts-based) order storage.</li>
</ul>
<h2>What store owners say about Archiva</h2>
<p>⭐⭐⭐⭐⭐<br data-start="464" data-end="467" /><em data-start="469" data-end="650">“I modified the plugin to process more orders per run, and it’s helping a lot with performance. The flexibility Archiva provides makes it easy to adapt to real-world store needs.”</em></p>
<p>⭐⭐⭐⭐⭐<br data-start="659" data-end="662" /><em data-start="664" data-end="819">“The implementation was seamless. We ran into an issue, and their customer service was very fast and helpful — the problem was fixed in just a few days.”</em></p>
<p>⭐⭐⭐⭐⭐<br data-start="1125" data-end="1128" /><em data-start="1130" data-end="1261">“Very interesting plugin. Based on the feature set and code quality, this is the best order archiving solution I’ve come across.”</em></p>
<p>⭐⭐⭐⭐<br data-start="1125" data-end="1128" /><em data-start="1130" data-end="1261">“I bought this plugin to test its performance and features for a specific client project. The plugin is excellent and works perfectly for our needs. Thank you for providing such a high-quality product.”</em></p>
<p style="text-align: center"><em><strong>Rated 4.7/5 by store owners</strong></em></p>
<hr class="wccom-product-heading__hr" />
<h2>How it works</h2>
<ul>
<li><strong>Set Retention Rules</strong> — Choose which orders to archive based on age and order status, then enable automated archiving.</li>
<li><strong>Archiva Runs Silently</strong> — Once configured, Archiva automatically archives eligible orders at your chosen interval, no manual action required.</li>
<li><strong>Manage Archives</strong> — View, export, restore, or permanently delete archived orders from WooCommerce > Archived Orders whenever you need.</li>
<li><strong>Smoother Day-to-Day Store Operations</strong> — By reducing the size of core WooCommerce order tables, Archiva helps maintain a responsive Orders page as your store scales.</li>
</ul>
<h4>Archive orders based on order status</h4>
<p>Easily archive WooCommerce orders based on their status. Whether it’s completed, canceled, or custom statuses, Archiva lets you automate the process and keep your order list clutter-free.</p>
<p><img class="alignnone wp-image-18734005433279 size-medium" src="https://woocommerce.com/wp-content/uploads/2025/01/settings1.png?w=896" alt="archiva settings" width="896" height="430" /></p>
<h4>Archive Frequency</h4>
<p>Choose an archive frequency that is perfect for you store. Archiva runs the automated archive schedule once every 12 hours by default. But you can set it to run as frequently as every 30 minutes. <img class="alignnone wp-image-18734005433281 size-medium" src="https://woocommerce.com/wp-content/uploads/2025/01/settings2.png?w=709" alt="archive frequency" width="709" height="122" /></p>
<h4>Archive failed/canceled orders quickly</h4>
<p>If you wish to archived failed/canceled orders quickly (within a few days) while continuing to retain the normal orders for a year, we have you covered. Set a shorter retention period for such orders.</p>
<p><img class="alignnone wp-image-18734005433296 size-medium" src="https://woocommerce.com/wp-content/uploads/2025/01/settngs3-1.png?w=896" alt="failed/canceled orders archive settings" width="896" height="98" /></p>
<h4>Auto delete old archives after a secondary retention period</h4>
<p>Delete older archived orders automatically after retaining them for a secondary retention window. The plugin creates a lean CSV backup of the orders on the site before permanently deleting them.</p>
<p><img class="alignnone wp-image-18734005433301 size-medium" src="https://woocommerce.com/wp-content/uploads/2025/01/settings4-1.png?w=896" alt="secondary retention period settings" width="896" height="201" /></p>
<h4>Archive in bulk via WP-CLI</h4>
<p>More comfortable working via WP-CLI? Archive orders in bulk using the <a href="https://woocommerce.com/document/smart-archive-wc/wp-cli-commands-for-archiva/" target="_blank" rel="noopener">WP-CLI tool</a>. List, view, archive, unarchive and delete archived orders via the command line at your convenience.</p>
<p><img class="alignnone size-medium wp-image-18734005413756" src="https://woocommerce.com/wp-content/uploads/2025/06/wp-cli-stats.png?w=896" alt="wp-cli-archiva-stats" width="896" height="585" /></p>
<h4>WooCommerce > Archived Orders page</h4>
<p>Easily manage your archived orders from the WooCommerce Archived Orders page. View, unarchive, export, or delete orders as needed, all in one place.</p>
<p><img class="alignnone size-medium wp-image-18734004749328" src="https://woocommerce.com/wp-content/uploads/2025/01/archived-orders1.png?w=896" alt="archived-orders-page" width="896" height="382" /></p>
<p>Orders are segregated based on status and can be filtered by customer.</p>
<p><img class="alignnone size-medium wp-image-18734004749331" src="https://woocommerce.com/wp-content/uploads/2025/01/archived-orders2.png?w=896" alt="filter-archived-orders-by-customer" width="896" height="378" /></p>
<p>View archived order details with just a click.</p>
<p><img class="size-medium wp-image-18734004750026 aligncenter" src="https://woocommerce.com/wp-content/uploads/2025/01/order-details.png?w=566" alt="view-archived-order-details" width="566" height="556" /></p>
<h4>Unarchive an order</h4>
<p class="wp-block-paragraph">Need to restore an archived order? Unarchive it with a single click. You can also unarchive multiple orders at once using Bulk Actions for faster management.</p>
<p><img class="alignnone size-medium wp-image-18734004749334" src="https://woocommerce.com/wp-content/uploads/2025/01/unarchive-bulk.png?w=896" alt="unarchive-orders-bulk-action" width="896" height="391" /></p>
<h4>Export order data to CSV/XML files</h4>
<p>Export order data to a CSV or XML file for safekeeping and easy record-keeping. Filter orders by status, customer, and more before exporting and downloading the files in just a few clicks.</p>
<p><img class="alignnone size-medium wp-image-18734004749941" src="https://woocommerce.com/wp-content/uploads/2025/01/export-csv.gif?w=896" alt="export-csv" width="896" height="457" /></p>
<h4>Manually archive orders</h4>
<p>Manually archive orders whenever needed with just a click. Select individual orders or use Bulk Actions to archive multiple orders at once for better order management.</p>
<p><img class="alignnone size-medium wp-image-18734004749337" src="https://woocommerce.com/wp-content/uploads/2025/01/manual-archive-bulk.png?w=896" alt="manual-archive-bulk-action" width="896" height="473" /></p>
<p><img class="alignnone size-medium wp-image-18734004749339" src="https://woocommerce.com/wp-content/uploads/2025/01/manual-archive-single.png?w=896" alt="edit-order-page-unarchive" width="896" height="408" /></p>
<h4 class="wp-block-heading">Manually delete archived order</h4>
<p>Manually delete archived orders when they’re no longer needed. Delete a single order using row actions or remove multiple orders at once with Bulk Actions for efficient cleanup.</p>
<p><img class="alignnone size-medium wp-image-18734004749341" src="https://woocommerce.com/wp-content/uploads/2025/01/delete-bulk.png?w=896" alt="delete-archived-orders" width="896" height="343" /></p>
<h4>My Account > Archived Orders</h4>
<p>Let customers access their archived orders easily from My Account > Archived Orders. This dedicated page displays all archived orders for convenient viewing.</p>
<p><img class="alignnone size-medium wp-image-18734004749342" src="https://woocommerce.com/wp-content/uploads/2025/01/myaccount.png?w=809" alt="myaccount-archived-orders-page" width="809" height="409" /></p>
<p><img class="alignnone size-medium wp-image-18734004749343" src="https://woocommerce.com/wp-content/uploads/2025/01/myaccount-order-details.png?w=896" alt="myaccount-archived-order-details" width="896" height="1122" /></p>
<h4>Benefits</h4>
<ul class="wccom-tick-list-primary">
<li>Streamline your order management process by archiving old WooCommerce orders</li>
<li>Export old order data as CSV and XML for records and compliance</li>
<li>Restore archived orders if needed with just a click</li>
<li>Display archived orders in My Account > Archived Orders</li>
<li>Securely store archived orders in your WordPress database, maintaining full data ownership, privacy, and compliance</li>
</ul>
<p><em><strong>Archiva is built to support growing WooCommerce stores without changing existing workflows.</strong></em></p>
<h4>Upcoming features</h4>
<ul class="wccom-tick-list-primary">
<li>More file formats for export.</li>
<li>Add order notes for archival and unarchival.</li>
<li>Add API endpoints for external access to archived order data.</li>
</ul>
<hr />
<p><strong>Join our family of 4000+ delighted TechnoVama users and experience the difference!”</strong></p>
<ul class="wccom-tick-list-secondary">
<li>Enjoy unparalleled support</li>
<li>Streamline your order management process</li>
<li>Archiva works silently in the background without affecting your day-to-day tasks</li>
</ul>
<hr />
<p>Have a feature request?  Submit one <a href="https://woocommerce.com/feature-requests/smart-archive-wc/">here</a>.</p>

Archiva

<h3><strong data-start="2872" data-end="2940">Keep Your WooCommerce Admin Fast & Organized — Even as You Scale</strong></h3>
<p>Automatically archive old orders so your store stays clean, manageable, and future-ready — without manual cleanup.</p>

Advanced Cancel Order vs Archiva