<h2><strong>Give Shoppers An Easy Way To Cancel Orders</strong></h2>
<p>Give users the ability to cancel orders and avoid costly and time-consuming product returns.</p>
<p><strong>Advanced Cancel Order for WooCommerce</strong> allows users to offer the following features,</p>
<h3><strong>Order cancellation eligibility for users</strong></h3>
<p>Users submit cancellation requests or directly cancel their orders from their account pages (when configured for this option).</p>
<h3>Guest User Support</h3>
<p>Option for the guest users to cancel their order on the Order Thank You page.</p>
<h3>Display Cancel Order button in Orders page</h3>
<p>Users can cancel their order in Orders section on the My Account page.</p>
<h3><strong>Option to charge cancellation fees</strong></h3>
<p>Charge users a cancellation fee if they cancel orders (not available for cash on delivery).</p>
<h3>Customizable Cancellation Period</h3>
<p>Option for the site admin to set the time period(in days) within which the users can cancel their orders.</p>
<h3>Revoke Accidentally Cancelled Orders</h3>
<p>Users can revoke accidentally cancelled orders directly from their account page. This works only in Manual Approval mode.</p>
<h3><strong>Automatic refund support</strong></h3>
<p>Refund users directly from your site when they cancel their orders (for payment gateways with this option).</p>
<h3>Upload Files in Cancel Order Form</h3>
<p>Allow users to upload images & videos in cancel order form. Uploaded files will be displayed on the admin cancel order post table.</p>
<h2><strong>Benefits</strong></h2>
<h3><strong>Increase shopper trust and loyalty</strong></h3>
<p>Offering a convenient way to cancel orders increases your user’s trust and brand loyalty.</p>
<h3><strong>Avoid unwanted returns and refunds</strong></h3>
<p>If customers change their minds after ordering a product, they may return it after receiving it. If they can cancel instead, you and the customer can avoid the hassle of managing product returns and manual refunds.</p>
<h2>How does <strong>Advanced Cancel Order for WooCommerce</strong> Work?</h2>
<h3><strong>Manual Cancellation</strong></h3>
<h4>1) A user cancels an order</h4>
<p>The user submits a cancellation request from their account page.</p>
<figure style="width: 1080px" class="wp-caption alignnone"><img src="https://woocommerce.com/wp-content/uploads/2021/03/manual-cancellation-request-without-fee.png" alt="" width="1080" height="608" /><figcaption class="wp-caption-text"><strong>Order Cancellation Form for User</strong></figcaption></figure>
<p><strong>2) The admin receives an order cancellation request</strong></p>
<p>Admins are notified of cancellation requests by email. Admins approve or decline requests.</p>
<figure style="width: 1080px" class="wp-caption alignnone"><img src="https://woocommerce.com/wp-content/uploads/2021/03/manual-cancellation-before-payment-backend.png" alt="" width="1080" height="608" /><figcaption class="wp-caption-text"><strong>Admin Reviews the Order Cancellation Request</strong></figcaption></figure>
<p><strong>3) Manual order cancellation request approved<br />
</strong></p>
<ul>
<li>Paid orders are refunded for payment gateways where instant refunds are possible. For other payment gateways, the amount has to be refunded beyond the site.</li>
<li>Users can also be optionally charged a cancellation fee (not available for cash on delivery) for paid orders. The cancellation fee can only be added to paid orders. <img src="https://woocommerce.com/wp-content/uploads/2021/03/manual-cancellation-request-with-fee.png" /></li>
</ul>
<p><strong>Order Cancellation Form with Fee – Manual Approval</strong></p>
<h3>Automatic Approval Order Cancellation</h3>
<h4>1) A user cancels an order</h4>
<p>The user submits a cancellation request from their account page.</p>
<figure style="width: 1080px" class="wp-caption alignnone"><img src="https://woocommerce.com/wp-content/uploads/2021/03/automatic-cancellation-request-with-fee.png" alt="" width="1080" height="608" /><figcaption class="wp-caption-text"><strong>Order Cancellation Form – Automatic Approval</strong></figcaption></figure>
<h4>2) Automatic order cancellation</h4>
<p>Once the request is submitted, it is automatically approved. The amount paid to the site is automatically refunded to the user (for payment gateways with this option).</p>
<figure style="width: 1080px" class="wp-caption alignnone"><img src="https://woocommerce.com/wp-content/uploads/2021/03/automatic-cancellation-request-backend.png" alt="" width="1080" height="608" /><figcaption class="wp-caption-text"><strong>Order Automatically Cancelled</strong></figcaption></figure>
<h4><strong>3) Automatic order cancellation with a fee added</strong></h4>
<p>Automatically charges users a cancellation fee for paid orders (not available for cash on delivery). The cancellation fee can only be added to paid orders.</p>
<h3>Requirements</h3>
<p>Minimum PHP version: 5.6</p>
<p> </p>

Advanced Cancel Order

<p>Advanced Cancel Order for WooCommerce allows your users to submit cancellation requests/cancel their orders directly from their account.</p>

<ul class="wccom-tick-list-primary">
<li><b>Block Customers by Name</b> ― <span style="font-weight: 400">Instantly stop suspicious purchases by filtering out known or repeat-offender names.</span></li>
<li><b>Email Address Blacklisting</b> ― <span style="font-weight: 400">Automatically reject orders from flagged email addresses to prevent spam and fraud. Block individual emails, whole domains, or use wildcards to catch any variation — no fraudulent order gets through.</span></li>
<li><b>Phone Number Filtering</b> ― <span style="font-weight: 400">Block transactions from phone numbers linked to previous fraud or abuse.</span></li>
<li><b>Custom Rule Combinations</b> ― <span style="font-weight: 400">Combine name, email, and phone filters to build precise, flexible blocking rules.</span></li>
</ul>
<hr />
<h2>Why Block Fraudulent Orders in WooCommerce?</h2>
<p><span style="font-weight: 400">Fraud, spam, and repeat refund abusers can quietly eat away at your profits. The WooCommerce Blacklist extension gives you full control over who can place orders — so you stop high-risk users before they ever reach checkout.</span></p>
<ul class="wccom-tick-list-secondary">
<li class="whitespace-normal break-words"><b>Reduce Chargebacks</b> — <span style="font-weight: 400">Block high-risk customers before they complete a purchase.</span></li>
<li class="whitespace-normal break-words"><b>Save on Processing Fees</b> — <span style="font-weight: 400">Avoid paying transaction costs or refunds on orders you know you’ll cancel.</span></li>
<li class="whitespace-normal break-words"><b>Protect Your Store’s Reputation</b> — <span style="font-weight: 400">Prevent chaos caused by fake customers and repeat offenders.</span></li>
<li class="whitespace-normal break-words"><b>Improve the Shopping Experience</b> — <span style="font-weight: 400">Prevent disruptions caused by spam orders and fake accounts abusing the checkout process.</span></li>
</ul>
<h2><b>How the WooCommerce Blacklist Plugin Works</b></h2>
<p class="whitespace-pre-wrap break-words"><span style="font-weight: 400">WooCommerce Blacklist is easy to set up and built for store owners — not developers. You can now enforce customer filtering rules without touching a line of code.</span></p>
<p><span style="font-weight: 400">It all happens behind the scenes, so your store stays secure and your customer experience seamless.</span></p>
<ul class="wccom-tick-list-secondary">
<li class="whitespace-normal break-words"><span style="font-weight: 400">Add names, email addresses, or phone numbers to your blacklist.</span></li>
<li class="whitespace-normal break-words"><span style="font-weight: 400">Combine multiple criteria for more advanced blocking rules.</span></li>
<li class="whitespace-normal break-words"><span style="font-weight: 400">The system automatically stops matching users during checkout — no manual review required.</span></li>
<li class="whitespace-normal break-words"><span style="font-weight: 400">Display a professional message when a customer is blocked.</span></li>
</ul>
<h2><b>Built for Store Owners</b></h2>
<p><span style="font-weight: 400">WooCommerce Blacklist doesn’t just protect your store—it does it gracefully.</span></p>
<p><span style="font-weight: 400">Deliver a professional experience, even when blocking access. You can show custom messages to blocked users, explaining why they can’t complete a purchase, helping you stay secure </span><i><span style="font-weight: 400">and</span></i><span style="font-weight: 400"> customer-friendly.</span></p>
<p><img class="alignnone wp-image-18734005091830 size-medium" src="https://woocommerce.com/wp-content/uploads/2025/03/Screenshot-2025-03-26-115347.png?w=896" alt="WooCommerce checkout screen showing blocked customer error message from Blacklist plugin" width="896" height="699" /></p>
<h2 class="text-xl font-bold text-text-200 mt-1 -mb-0.5">Fully Compatible with WooCommerce Blocks</h2>
<p class="whitespace-pre-wrap break-words"><span style="font-weight: 400">Blacklist for WooCommerce works seamlessly with both the classic WooCommerce checkout and the newer WooCommerce Blocks checkout. No matter which version you use, protection remains consistent and reliable. </span><span style="font-weight: 400"><br />
</span><span style="font-weight: 400"><br />
</span><span style="font-weight: 400">No extra setup required.</span></p>
<h2>How to Block Fraudulent Customers Automatically on WooCommerce</h2>
<div class="wp-block-columns is-layout-flex" style="align-items: center !important">
<div class="wp-block-column" style="flex-basis: 35%"><img class="alignnone" src="https://woocommerce.com/wp-content/uploads/2025/03/blacklist-for-woocommerce-block-customers-by-name.png?w=300" alt="Blocked customer name example in WooCommerce Blacklist plugin" width="300" height="184" /></div>
<div class="wp-block-column" style="flex-basis: 55%">
<h2><b>Name-Based Blocking</b></h2>
<p><span style="font-weight: 400">Prevent repeat offenders or abusive customers from placing orders by blocking purchases based on full name. This is ideal for dealing with individuals who use multiple email addresses but the same name across transactions. </span></p>
</div>
</div>
<div class="wp-block-columns is-layout-flex" style="align-items: center !important">
<div class="wp-block-column" style="flex-basis: 35%"><img class="alignnone" src="https://woocommerce.com/wp-content/uploads/2025/03/blacklist-for-woocommerce-email-address-blacklisting.png?w=300" alt="Blocked email address example in WooCommerce Blacklist plugin" width="300" height="184" /></div>
<div class="wp-block-column" style="flex-basis: 55%">
<h2><b>Email Address Filtering</b></h2>
<p><span style="font-weight: 400">Block specific email addresses or entire domains to prevent spam orders in WooCommerce, fake signups, and fraudulent accounts. Great for preventing abuse from disposable or blacklisted email providers. You can also add wildcard rules to block all emails from a specific domain name at once.</span></p>
</div>
</div>
<div class="wp-block-columns is-layout-flex" style="align-items: center !important">
<div class="wp-block-column" style="flex-basis: 35%"><img class="alignnone" src="https://woocommerce.com/wp-content/uploads/2025/03/blacklist-for-woocommerce-phone-number-filtering.png?w=300" alt="Blocked phone number example in WooCommerce Blacklist plugin" width="300" height="184" /></div>
<div class="wp-block-column" style="flex-basis: 55%">
<h2><b>Phone Number Screening</b></h2>
<p><span style="font-weight: 400">Identify and block transactions tied to suspicious or high-risk phone numbers. Especially useful when names or emails vary, but the buyer reuses the same phone across orders. </span></p>
</div>
</div>
<div class="wp-block-columns is-layout-flex" style="align-items: center !important">
<div class="wp-block-column" style="flex-basis: 35%"><img class="alignnone" src="https://woocommerce.com/wp-content/uploads/2025/03/blacklist-users-based-on-ip-address.png?w=300" alt="Blacklist users based on their IP Address" width="300" height="184" /></div>
<div class="wp-block-column" style="flex-basis: 55%">
<h2><b>Block by IP Address</b></h2>
<p><span style="font-weight: 400">You can block specific IP addresses to prevent unwanted purchases from particular users or locations. This blocking feature is especially useful for stopping fraudulent transactions, preventing repeated chargebacks, restricting access from certain geographic regions, or blocking automated bot attacks that attempt to exploit your payment system.</span></p>
</div>
</div>
<div class="wp-block-columns is-layout-flex" style="align-items: center !important">
<div class="wp-block-column" style="flex-basis: 35%"><img class="alignnone" src="https://woocommerce.com/wp-content/uploads/2025/03/activity-log.png?w=300" alt="Track all purchase attempts from banned users" width="300" height="184" /></div>
<div class="wp-block-column" style="flex-basis: 55%">
<h2><b>Track Blocked Purchase Attempts</b></h2>
<p><span style="font-weight: 400">Check your logs to identify blacklisted users who attempted to make purchases. This monitoring is particularly useful for tracking behavioral patterns, identifying repeat offenders, detecting coordinated fraud attempts, and gathering data to refine your blocking strategies.</span></p>
</div>
</div>
<div class="wp-block-columns is-layout-flex" style="align-items: center !important">
<div class="wp-block-column" style="flex-basis: 35%"><img class="alignnone" src="https://woocommerce.com/wp-content/uploads/2025/03/display-a-custom-message-to-blocked-users.png?w=300" alt="Track all purchase attempts from banned users" width="300" height="184" /></div>
<div class="wp-block-column" style="flex-basis: 55%">
<h2><b>Add your Custom Ban Message</b></h2>
<p><span style="font-weight: 400">Customize the message displayed to blocked users to maintain professional customer relationships. Instead of revealing the actual ban reason, you can craft polite, diplomatic messages that preserve your brand reputation while still preventing unwanted transactions.</span></p>
</div>
</div>
<div class="wp-block-columns is-layout-flex" style="align-items: center !important">
<div class="wp-block-column" style="flex-basis: 35%"><img class="alignnone" src="https://woocommerce.com/wp-content/uploads/2025/03/order-metabox-for-instant-blocking.png?w=300" alt="You can enable the metabox within the orders page to instantly block any user by Full Name, Phone Number, or IP Address directly from their order details" width="300" height="184" /></div>
<div class="wp-block-column" style="flex-basis: 55%">
<h2><b>Enable Metabox Within Orders Page</b></h2>
<p><span style="font-weight: 400">You can enable the metabox within the orders page to instantly block any user by Full Name, Phone Number, or IP Address directly from their order details. This convenient feature streamlines your workflow by eliminating the need to navigate to separate settings pages when you identify problematic customers.</span></p>
</div>
</div>
<div class="wp-block-columns is-layout-flex" style="align-items: center !important">
<div class="wp-block-column" style="flex-basis: 35%"><img class="alignnone" src="https://woocommerce.com/wp-content/uploads/2025/03/blacklist-for-woocommerce-custom-rule-combinations.png?w=300" alt="Blacklist users based on their IP Address" width="300" height="184" /></div>
<div class="wp-block-column" style="flex-basis: 55%">
<h2><b>Custom Rules Combinations</b></h2>
<p><span style="font-weight: 400">Combine filters for name, email, and phone to create powerful, flexible rules tailored to your business. Block customers using any combination and fine-tune your settings for highly targeted customer restrictions in WooCommerce.<br />
</span></p>
</div>
</div>
<h2>Ready to take control of your checkout?</h2>
<p>WooCommerce Blacklist is already helping stores like yours prevent fake orders, chargebacks, and unnecessary support headache</p>
<p>Start blocking fraudulent customers today — and keep bad buyers out while protecting your profits.</p>

Blacklist

<p><strong>Take control of who shops in your store.</strong></p>
<p>WooCommerce Blacklist lets you block specific customers by email, phone number, or full name — stopping spam orders, fraud, and repeat offenders before they reach checkout.</p>
<p>Protect your business from chargebacks, abusive buyers, and fake orders with a powerful, flexible tool built for proactive fraud prevention in WooCommerce.</p>

Advanced Cancel Order vs Blacklist