<h2><strong>Give Shoppers An Easy Way To Cancel Orders</strong></h2>
<p>Give users the ability to cancel orders and avoid costly and time-consuming product returns.</p>
<p><strong>Advanced Cancel Order for WooCommerce</strong> allows users to offer the following features,</p>
<h3><strong>Order cancellation eligibility for users</strong></h3>
<p>Users submit cancellation requests or directly cancel their orders from their account pages (when configured for this option).</p>
<h3>Guest User Support</h3>
<p>Option for the guest users to cancel their order on the Order Thank You page.</p>
<h3>Display Cancel Order button in Orders page</h3>
<p>Users can cancel their order in Orders section on the My Account page.</p>
<h3><strong>Option to charge cancellation fees</strong></h3>
<p>Charge users a cancellation fee if they cancel orders (not available for cash on delivery).</p>
<h3>Customizable Cancellation Period</h3>
<p>Option for the site admin to set the time period(in days) within which the users can cancel their orders.</p>
<h3>Revoke Accidentally Cancelled Orders</h3>
<p>Users can revoke accidentally cancelled orders directly from their account page. This works only in Manual Approval mode.</p>
<h3><strong>Automatic refund support</strong></h3>
<p>Refund users directly from your site when they cancel their orders (for payment gateways with this option).</p>
<h3>Upload Files in Cancel Order Form</h3>
<p>Allow users to upload images & videos in cancel order form. Uploaded files will be displayed on the admin cancel order post table.</p>
<h2><strong>Benefits</strong></h2>
<h3><strong>Increase shopper trust and loyalty</strong></h3>
<p>Offering a convenient way to cancel orders increases your user’s trust and brand loyalty.</p>
<h3><strong>Avoid unwanted returns and refunds</strong></h3>
<p>If customers change their minds after ordering a product, they may return it after receiving it. If they can cancel instead, you and the customer can avoid the hassle of managing product returns and manual refunds.</p>
<h2>How does <strong>Advanced Cancel Order for WooCommerce</strong> Work?</h2>
<h3><strong>Manual Cancellation</strong></h3>
<h4>1) A user cancels an order</h4>
<p>The user submits a cancellation request from their account page.</p>
<figure style="width: 1080px" class="wp-caption alignnone"><img src="https://woocommerce.com/wp-content/uploads/2021/03/manual-cancellation-request-without-fee.png" alt="" width="1080" height="608" /><figcaption class="wp-caption-text"><strong>Order Cancellation Form for User</strong></figcaption></figure>
<p><strong>2) The admin receives an order cancellation request</strong></p>
<p>Admins are notified of cancellation requests by email. Admins approve or decline requests.</p>
<figure style="width: 1080px" class="wp-caption alignnone"><img src="https://woocommerce.com/wp-content/uploads/2021/03/manual-cancellation-before-payment-backend.png" alt="" width="1080" height="608" /><figcaption class="wp-caption-text"><strong>Admin Reviews the Order Cancellation Request</strong></figcaption></figure>
<p><strong>3) Manual order cancellation request approved<br />
</strong></p>
<ul>
<li>Paid orders are refunded for payment gateways where instant refunds are possible. For other payment gateways, the amount has to be refunded beyond the site.</li>
<li>Users can also be optionally charged a cancellation fee (not available for cash on delivery) for paid orders. The cancellation fee can only be added to paid orders. <img src="https://woocommerce.com/wp-content/uploads/2021/03/manual-cancellation-request-with-fee.png" /></li>
</ul>
<p><strong>Order Cancellation Form with Fee – Manual Approval</strong></p>
<h3>Automatic Approval Order Cancellation</h3>
<h4>1) A user cancels an order</h4>
<p>The user submits a cancellation request from their account page.</p>
<figure style="width: 1080px" class="wp-caption alignnone"><img src="https://woocommerce.com/wp-content/uploads/2021/03/automatic-cancellation-request-with-fee.png" alt="" width="1080" height="608" /><figcaption class="wp-caption-text"><strong>Order Cancellation Form – Automatic Approval</strong></figcaption></figure>
<h4>2) Automatic order cancellation</h4>
<p>Once the request is submitted, it is automatically approved. The amount paid to the site is automatically refunded to the user (for payment gateways with this option).</p>
<figure style="width: 1080px" class="wp-caption alignnone"><img src="https://woocommerce.com/wp-content/uploads/2021/03/automatic-cancellation-request-backend.png" alt="" width="1080" height="608" /><figcaption class="wp-caption-text"><strong>Order Automatically Cancelled</strong></figcaption></figure>
<h4><strong>3) Automatic order cancellation with a fee added</strong></h4>
<p>Automatically charges users a cancellation fee for paid orders (not available for cash on delivery). The cancellation fee can only be added to paid orders.</p>
<h2>Extensive Features List</h2>
<ol>
<li>Allow users to <strong>cancel orders</strong> or submit <strong>cancellation requests</strong>.</li>
<li><strong>Automatic Approval Mode</strong> for order cancellation requests.</li>
<li><strong>Manual Approval Mode</strong> for order cancellation requests.</li>
<li>Allow users to <strong>revoke cancellation requests</strong> when Manual Approval Mode is enabled.</li>
<li><strong>Guest user support</strong> for order cancellation requests.</li>
<li>Display the <strong>Cancel Order button</strong> on the <strong>Orders page in My Account</strong>, allowing users to quickly submit cancellation requests for eligible orders.</li>
<li>Set a <strong>time limit (days and hours)</strong> for users to cancel orders.</li>
<li>Display <strong>customizable cancellation reason messages</strong>.</li>
<li>Customizable <strong>Cancel Order form</strong>.</li>
<li>Allow users to upload <strong>images</strong> in the Cancel Order form.</li>
<li>Allow users to upload <strong>videos</strong> in the Cancel Order form.</li>
<li>Dedicated <strong>Cancel Requests post table</strong> for site admins.</li>
<li>Track and manage <strong>cancellation requests</strong> from the admin backend.</li>
<li><strong>Refund management</strong> for cancelled orders, allowing refunds for orders paid through supported live payment gateways.</li>
<li>Configure <strong>eligible order statuses</strong> for cancellation requests.</li>
<li>Configure <strong>eligible order statuses</strong> for refunds.</li>
<li>Support <strong>cancellation fees</strong> for cancelled orders.</li>
<li>Customize <strong>cancellation fee calculations</strong> using developer hooks and filters.</li>
<li><strong>Email notifications</strong> for cancellation request activities.</li>
<li>Customizable <strong>emails</strong> for cancellation notifications.</li>
<li>Advanced admin tracking for <strong>pending, approved, rejected, and refunded cancellation requests</strong>.</li>
<li><strong>Mobile-friendly</strong> cancellation request form.</li>
<li><strong>Localization and Messages settings</strong> available to customize frontend text.</li>
<li>Compatible with <strong>PO translation files</strong> for translating and customizing plugin text.</li>
<li><strong>WooCommerce High-Performance Order Storage (HPOS) compatibility</strong>.</li>
</ol>
<h3>Requirements</h3>
<p>Minimum PHP version: 5.6</p>
<p> </p>

Advanced Cancel Order

<p>Advanced Cancel Order for WooCommerce allows your users to submit cancellation requests/cancel their orders directly from their account.</p>

<h2>Efficiently manage your orders</h2>
<p>The Custom Order Status extension enables you to create additional order statuses to better manage your order processing. Manually assign new order statuses or create automation rules to <strong>automatically change order statuses</strong> based on various conditions like order amount, quantity, user role, product, date, and more.</p>
<p>WooCommerce comes with eight standard order statuses (on-hold, pending, etc.). They do not cover all the situations businesses encounter. With Custom Order Status, you can create additional order statuses that better represent your business. You can add items like manufacturing, packaging, printing, shipping, etc.</p>
<p>Instead of manually adding new statuses, you can <strong>bulk import and export statuses</strong> using a CSV file. Automatically assign new statuses or manually assign them from the Order-Detail page or by using bulk actions from the Orders-Listing page.</p>
<p>Custom Order Status allows you to keep your customers and store admin informed about status changes using Advanced Email Notification rules.</p>
<h2>Features</h2>
<ul>
<li>Create multiple custom order statuses</li>
<li>Add text or icon-based custom order statuses</li>
<li>Manually or automatically assign order statuses</li>
<li>Manually change order statuses from
<ul>
<li>Default Order List</li>
<li>Order Detail page</li>
</ul>
</li>
<li>Automatically change order statuses based on
<ul>
<li>Current order status</li>
<li>Time intervals</li>
<li>Order quantity ranges</li>
<li>Order amount ranges</li>
<li>Products and or categories in order</li>
<li>Order billing and shipping country locations</li>
<li>User roles</li>
<li>Order creation date ranges</li>
</ul>
</li>
<li>Import or export to custom order statuses</li>
<li>Notify customers and admins about status changes</li>
<li>Show or hide custom order statuses from customers</li>
<li>Customize Cronjob to include seamless executive automation rules</li>
</ul>
<h2>Create multiple custom order statuses</h2>
<p>With this WooCommerce Order Status Manager, you can create multiple text and icon-based order statuses to improve your order management process.</p>
<p><img class="alignnone wp-image-18734001367258 size-full" src="https://woocommerce.com/wp-content/uploads/2022/12/Create-Multiple-order-statuses.jpg" alt="" width="2528" height="960" /></p>
<p><strong>When you create new order statuses, you can customize the following options:</strong></p>
<ul>
<li>Add a status title, slug, and description for internal use</li>
<li>Add a text or icon-based order status</li>
<li>Customize icons, texts, and background colors</li>
<li>Allow users to cancel orders with a designated status</li>
<li>Show a payment status (paid, requires payment, or not)</li>
<li>Include in bulk actions and hide from customers (My Account)</li>
<li>Ability to exclude orders with a designated status from reports</li>
</ul>
<p><img class="alignnone wp-image-18734001367266 size-full" src="https://woocommerce.com/wp-content/uploads/2022/12/Creating-new-order-status.jpg" alt="" width="3808" height="3514" /></p>
<h2>Automatically assign custom statuses</h2>
<p>With Order Statuses Manager, you can automatically assign custom statuses to orders based on various conditions. You can create multiple automation rules to assign different statuses to different orders based on various conditions like user roles, order amounts, quantities, and more.</p>
<p><img class="alignnone wp-image-18734001367269 size-full" src="https://woocommerce.com/wp-content/uploads/2022/12/Automated-rules-to-change-status.jpg" alt="" width="2542" height="856" /></p>
<p>When you create new automation rules you can customize the following options:</p>
<ul>
<li><strong>Order Status—</strong>Select the current order status and new statuses to assign</li>
<li><strong>Condition</strong>—Only the orders matching current statuses will change to new statuses based on the following conditions:
<ul>
<li><strong>Time Interval—</strong>Time passed since placing the order; define the amount of time in minutes, hours, and days before new statuses will be assigned</li>
<li><strong>Order Quantity—</strong>Minimum and maximum order quantity ranges to change statuses</li>
<li><strong>Order Amount</strong>—Minimum and maximum order amount ranges to change statuses</li>
<li><strong>Products/Categories</strong>—The order includes specific products or categories</li>
<li><strong>Countries</strong>—The order belongs to a specific billing or shipping country</li>
<li><strong>User Roles</strong>—The customers linked to the order have a specific user role</li>
<li><strong>Order Date</strong>—The order creation date falls within a defined range</li>
</ul>
</li>
<li><strong>Email Notifications</strong>—You can disable email notifications for customers and admins</li>
</ul>
<p><img class="alignnone wp-image-18734001367271 size-full" src="https://woocommerce.com/wp-content/uploads/2022/12/Creating-new-automation-rule.jpg" alt="" width="3812" height="9732" /></p>
<h2>Manually assign custom statuses</h2>
<p>Depending on your business requirements, you can manually assign custom order statuses just like the standard order statuses. That is, from the admin Order-Detail page or using bulk actions from the standard WooCommerce order list.</p>
<p><img class="alignnone wp-image-18734001367272 size-full" src="https://woocommerce.com/wp-content/uploads/2022/12/Status-on-Orders-grid.jpg" alt="" width="2540" height="1432" /></p>
<h2>Set up email notifications</h2>
<p><strong>Custom Order Statuses</strong> comes with an advanced email notification system that allows you to create multiple notification rules for different order status changes. Instead of notifying admin and customers for each change, you can notify when there is an important change that customer must be aware of.</p>
<p><img class="wp-image-18734001367276 size-full alignnone" src="https://woocommerce.com/wp-content/uploads/2022/12/Status-Emails.jpg" alt="" width="2526" height="960" /></p>
<p>When you create new email notification rules, you can customize:</p>
<ul>
<li>Rule titles and descriptions for internal use</li>
<li>Email subjects, headings, and description</li>
<li>Send emails to admins or customers</li>
<li>Select current and new statuses to trigger emails</li>
</ul>
<div class="woo-sc-box info">Note: You can customize status email templates like any other standard WooCommerce email via <em>WooCommerce > Settings > Emails</em>.</div>
<p><img class="alignnone wp-image-18734001367275 size-full" src="https://woocommerce.com/wp-content/uploads/2022/12/Order-Status-Email-editing.jpg" alt="" width="3816" height="3732" /></p>
<h2>Import or export custom statuses</h2>
<p>Instead of adding new statuses individually, you can bulk import and export them using a CSV file. Once the import is complete you can assign custom statuses to orders manually or using automation rules.</p>
<p><img class="alignnone wp-image-18734001367280 size-full" src="https://woocommerce.com/wp-content/uploads/2022/12/Import-Export-order-statuses.jpg" alt="" width="2530" height="950" /></p>
<h3>Requirements</h3>
<p>Minimum PHP version: 5.2</p>

Custom Order Status

<p>Improve your order management by creating additional order statuses. Manually or automatically assign order statuses and keep customers informed with automatic email notifications.</p>

Advanced Cancel Order vs Custom Order Status