<h2><strong>Give Shoppers An Easy Way To Cancel Orders</strong></h2>
<p>Give users the ability to cancel orders and avoid costly and time-consuming product returns.</p>
<p><strong>Advanced Cancel Order for WooCommerce</strong> allows users to offer the following features,</p>
<h3><strong>Order cancellation eligibility for users</strong></h3>
<p>Users submit cancellation requests or directly cancel their orders from their account pages (when configured for this option).</p>
<h3>Guest User Support</h3>
<p>Option for the guest users to cancel their order on the Order Thank You page.</p>
<h3>Display Cancel Order button in Orders page</h3>
<p>Users can cancel their order in Orders section on the My Account page.</p>
<h3><strong>Option to charge cancellation fees</strong></h3>
<p>Charge users a cancellation fee if they cancel orders (not available for cash on delivery).</p>
<h3>Customizable Cancellation Period</h3>
<p>Option for the site admin to set the time period(in days) within which the users can cancel their orders.</p>
<h3>Revoke Accidentally Cancelled Orders</h3>
<p>Users can revoke accidentally cancelled orders directly from their account page. This works only in Manual Approval mode.</p>
<h3><strong>Automatic refund support</strong></h3>
<p>Refund users directly from your site when they cancel their orders (for payment gateways with this option).</p>
<h3>Upload Files in Cancel Order Form</h3>
<p>Allow users to upload images & videos in cancel order form. Uploaded files will be displayed on the admin cancel order post table.</p>
<h2><strong>Benefits</strong></h2>
<h3><strong>Increase shopper trust and loyalty</strong></h3>
<p>Offering a convenient way to cancel orders increases your user’s trust and brand loyalty.</p>
<h3><strong>Avoid unwanted returns and refunds</strong></h3>
<p>If customers change their minds after ordering a product, they may return it after receiving it. If they can cancel instead, you and the customer can avoid the hassle of managing product returns and manual refunds.</p>
<h2>How does <strong>Advanced Cancel Order for WooCommerce</strong> Work?</h2>
<h3><strong>Manual Cancellation</strong></h3>
<h4>1) A user cancels an order</h4>
<p>The user submits a cancellation request from their account page.</p>
<figure style="width: 1080px" class="wp-caption alignnone"><img src="https://woocommerce.com/wp-content/uploads/2021/03/manual-cancellation-request-without-fee.png" alt="" width="1080" height="608" /><figcaption class="wp-caption-text"><strong>Order Cancellation Form for User</strong></figcaption></figure>
<p><strong>2) The admin receives an order cancellation request</strong></p>
<p>Admins are notified of cancellation requests by email. Admins approve or decline requests.</p>
<figure style="width: 1080px" class="wp-caption alignnone"><img src="https://woocommerce.com/wp-content/uploads/2021/03/manual-cancellation-before-payment-backend.png" alt="" width="1080" height="608" /><figcaption class="wp-caption-text"><strong>Admin Reviews the Order Cancellation Request</strong></figcaption></figure>
<p><strong>3) Manual order cancellation request approved<br />
</strong></p>
<ul>
<li>Paid orders are refunded for payment gateways where instant refunds are possible. For other payment gateways, the amount has to be refunded beyond the site.</li>
<li>Users can also be optionally charged a cancellation fee (not available for cash on delivery) for paid orders. The cancellation fee can only be added to paid orders. <img src="https://woocommerce.com/wp-content/uploads/2021/03/manual-cancellation-request-with-fee.png" /></li>
</ul>
<p><strong>Order Cancellation Form with Fee – Manual Approval</strong></p>
<h3>Automatic Approval Order Cancellation</h3>
<h4>1) A user cancels an order</h4>
<p>The user submits a cancellation request from their account page.</p>
<figure style="width: 1080px" class="wp-caption alignnone"><img src="https://woocommerce.com/wp-content/uploads/2021/03/automatic-cancellation-request-with-fee.png" alt="" width="1080" height="608" /><figcaption class="wp-caption-text"><strong>Order Cancellation Form – Automatic Approval</strong></figcaption></figure>
<h4>2) Automatic order cancellation</h4>
<p>Once the request is submitted, it is automatically approved. The amount paid to the site is automatically refunded to the user (for payment gateways with this option).</p>
<figure style="width: 1080px" class="wp-caption alignnone"><img src="https://woocommerce.com/wp-content/uploads/2021/03/automatic-cancellation-request-backend.png" alt="" width="1080" height="608" /><figcaption class="wp-caption-text"><strong>Order Automatically Cancelled</strong></figcaption></figure>
<h4><strong>3) Automatic order cancellation with a fee added</strong></h4>
<p>Automatically charges users a cancellation fee for paid orders (not available for cash on delivery). The cancellation fee can only be added to paid orders.</p>
<h3>Requirements</h3>
<p>Minimum PHP version: 5.6</p>
<p> </p>

Advanced Cancel Order

<p>Advanced Cancel Order for WooCommerce allows your users to submit cancellation requests/cancel their orders directly from their account.</p>

<h1>Chat With Your Shopping Customers Via Order Messanger</h1>
<p><span style="font-weight: 400">Shop customers don’t have a convenient way to contact a shop’s admin regarding their orders. They can send emails, but tracking and managing are not accessible.</span></p>
<p><span style="font-weight: 400">The <strong>Order Messenger for WooCommerce</strong> plugin provides the most comfortable communication channel for customers and a business – </span><span style="font-weight: 400">a chat room</span><span style="font-weight: 400">.</span></p>
<p><span style="font-weight: 400"> Customers can ask questions. Admins can provide additional information regarding orders.</span></p>
<p>Admins can use the chat to send documents like manuals, additional software, and electronic warranty cards. Attachments can be sent automatically based on use cases like the purchase of an item.</p>
<p>Improve your customers’ experience – communicate at any point in the purchasing process.</p>
<h2><span style="font-weight: 400">Features</span></h2>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Automatic chatrooms between customers and shop managers for each order.</span></li>
<li>Email notifications.</li>
<li>Schedule message sending.</li>
<li style="font-weight: 400"><span style="font-weight: 400">Automated system messages to inform users about order status changes and other service information.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Share files between customers and admins.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Images preview in chatrooms.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">See whether customers read messages or not.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Automatically send messages related to products when customers make purchases.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Allow instant access to a chatroom from an orders list.</span></li>
</ul>
<p><span style="font-weight: 400">Various settings make Order Messenger for WooCommerce a great fit for many WooCommerce users.</span></p>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400"> Customize the color theme for the chatroom.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400"> Control service messages; enable or disable order statuses and order-notes messages.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400"> Allow or deny customers the ability to attach files with their messages and specify the allowed file types and maximum file sizes.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Customize your message signature.</span></li>
</ul>
<h2><span style="font-weight: 400">How it looks to customers</span></h2>
<p><span style="font-weight: 400">Customers will find a new tab with all their active conversations in the “My Account” area. Badges will alert customers to new messages. </span></p>
<p><img class="alignnone size-full wp-image-7573524" src="https://woocommerce.com/wp-content/uploads/2021/02/My-account-messages-resized-2.png" alt="WooCommerce conversations" width="980" height="559" /></p>
<p><span style="font-weight: 400">This is the main page where a customer can communicate with a shop administrator. The chat page contains a list of the most recent messages and will load more when customers scroll to the top.</span></p>
<p><img class="alignnone size-full wp-image-7573520" src="https://woocommerce.com/wp-content/uploads/2021/02/Messenger-Sea-theme-resized-1.png" alt="" width="980" height="581" /></p>
<p><span style="font-weight: 400">Every communication is saved, so tracking the orders’ progress is easy.</span></p>
<h2><span style="font-weight: 400">How it works for the admin</span></h2>
<p><span style="font-weight: 400">A new “Messenger” column will open a chat about an order in a modal box. You can promptly respond to the client’s messages.</span></p>
<p><img class="alignnone size-full wp-image-7573517" src="https://woocommerce.com/wp-content/uploads/2021/02/Webp.net-gifmaker-2.gif" alt="" width="980" height="559" /></p>
<p><span style="font-weight: 400">Purchase message setup:</span></p>
<p><img class="alignnone size-full wp-image-7573526" src="https://woocommerce.com/wp-content/uploads/2021/02/Product-purchasing-message-resized-1.png" alt="" width="980" height="559" /></p>
<p><span style="font-weight: 400">The shop owner’s side makes sharing important information with their customers and collecting feedback easy.</span></p>
<p><span style="font-weight: 400">If the admin or their customers stop responding in the chatroom, the Order Messenger for WooCommerce plugin can notify both by email notifications so they don’t miss any vital information.</span></p>
<p><span style="font-weight: 400">Order Messenger for WooCommerce fits excellently in almost every shop. There are no limitations with using other external plugins or any additional services required.</span></p>
<h2><span style="font-weight: 400">API and hooks</span></h2>
<p><span style="font-weight: 400">The plugin ships with the API, making integrating it with a mobile app easy. There are a lot of hooks that make almost every customization possible. Clean code makes customization even more straightforward.</span></p>
<p><span style="font-weight: 400">Provide a simple and clean chatroom for your customers. Receive order feedback and improve your services.</span></p>
<p> </p>
<p><img src="https://pastepixel.com/image/npSvbc6dvbYBMY74QW7f.png" alt="" /></p>

Order Chatroom

<p><span style="font-weight: 400">A simple and clean chatroom for your customers. Receive order feedback and improve your services.</span></p>

Advanced Cancel Order vs Order Chatroom